2/10 (非常に不満)
Skip M.
2023 年 5 月 10 日
気になった点 : 清潔度
Worst experience ever
Check in process was horrific. fine print the receipt claimed I was supposed to contact them 48’hours ahead so they could coordinate my check in. Who ever hears of such a thing, when they knew when I was checking in and all that was required is sending an email with the lock box key? Instead then on site manager never answered the phone when we arrived at 4 pm and after 2 hours we had to get a room elsewhere. We wish we had just stayed at that place but since we has PhD ahead in full for the 5 nights, the following day we spend hours again trying to contact the on site manager.
Only got response once we called the main headquarters number - which was again only an email with the lock box code.
Once we arrived the second night -‘of which they refused to reimburse the first night, I called the site manager for the wifi passcode at 9:30 pm - and she was amazingly rude claiming she doesn’t accept calls after 9 pm? Then maybe your email with details should have included the wifi password? Unbelievable.
As far as the place is concerned - none of the toilets pelted correctly - it was at best poorly appointed - not clean - and a horrible experience. These people do not want to do business apparently. AfterwRds I merely tried to get them yo reimburse the first night - and they refused because of the “48 hour coordination rule”. Again - I made the reservation - gave me a check in time of 4 pm and arrival time- and all that was needed was to send the email with the lock box code. I have never heard of such a silly unnecessary rule. DO NIT STAY THERE!!!!
Skip M.
2023 年 4 月に 5 泊滞在