2/10 (非常に不満)
Lee B.
2024 年 1 月 2 日
気になった点 : 清潔度
Accommodation NOT Available
I was informed by the host the night before arrival that there was no accommodation available, however I was charged in FULL with no refund to date, which is contrary to the policy of no charge until the booking is confirmed.
There is absolutely noone that you can call to rectify the issue or lodge a complaint.
So disappointed with this company!
We had to cancel our new year's travel arrangements because of the incompetence and lack of service.
You seriously need to reevaluate your booking system as there is clearly a disconnect between you and the hosts.
Would love my money back for NO SERVICE RENDERED.
Lee B.
2023 年 12 月に 2 泊滞在