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グランド ペニンシュラ スイーツの口コミ

3 out of 5
グランド ペニンシュラ スイーツ
Chico Street corner Duhat, Dona Francisca, Balanga, Bataan

口コミ

5.6
評価 10 - 20 件の口コミ中 4 件が非常に良い" "
評価 8 - 20 件の口コミ中 4 件が良い" "
評価 6 - 20 件の口コミ中 3 件が普通" "
評価 4 - 20 件の口コミ中 2 件が不満" "
評価 2 - 20 件の口コミ中 7 件が非常に不満" "

6.4/10

清潔度

6.8/10

スタッフとサービス

6.4/10

設備とサービス

5.6/10

施設のコンディションと設備

5.8/10

環境への配慮

口コミ

2/10 (非常に不満)

Maria

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
When I check-in for my 2 rooms 2 nights reservation, the receptionist said I have only one room 1 nights. After spending hours arguing with the receptionist and the supervisor and show them the charges from Expedia that it was already fully paid, they said that they found the right confirmation number for my reservation. There was Incomplete toiletries and the things that should be inside the room were missing as what was stated on the list of items written on a piece of paper found inside the room with a price on it. At one point, there was no water. We stayed for two nights for two rooms. On our second day, One of the room was cleaned and replaced the beddings but the other room was not clean and trash was not even remove. Kettle for coffee in one room but not the other room. Carpet was so filthy. Customer service was so bad. I suggest for a proper training for all employee. Never again will I go to this hotel/suite or suggest to anyone. Overall, bad customer service and filthy rooms.
2024 年 2 月に 2 泊滞在

2/10 (非常に不満)

Ronamae

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
The worst
Worst stay ever!! Spider every where Bed bugs too. Not even a proper place to shower
2024 年 2 月に 1 泊滞在

2/10 (非常に不満)

Willmer

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Need a lot of maintenance. In our room the shower didn’t work ( knob totally broken) staff at night try to look for a room with a working shower but the he next room also a big leak. The final solution was to be transfer to an other room the next day.
2023 年 12 月に 2 泊滞在

6/10 (普通)

Tyrone

グループ旅行
気になった点 : 設備とサービス
Nice hotel w/in nice neighborhood. Moto-Tricycle taxis about 2-3 blocks walk to neighborhood entry. Hotel short on some basic amenities/service. Rooms comparable, even relaxing.
2023 年 11 月に 1 泊滞在

8/10 (良い)

Manuel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Budget hotel with a catch
Make sure if you want to use the pool that its in service ahead of time. If you booked through Agoda.com or Hotels.com don't expect a meal. Staff went above and beyond though just need to ask. Also hidden and even some locals cant find it.
2023 年 10 月に 2 泊滞在

4/10 (不満)

Neil

カップルで旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
the photo looks spectacular but the reality it's quite disappointing. TV doesn't work due to no aerial installed in the property. Toilet and shower are not to hotel standard -no ventilation, not tiled instead painted concrete wall. electrical circuit are not into safety standard.
2023 年 3 月に 3 泊滞在

8/10 (良い)

Hans Joachim

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2022 年 5 月に 14 泊滞在

6/10 (普通)

zea

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
the staff are very friendly and very approachable yet the room we are expecting that we seen on expedia is not the room we get.
2022 年 3 月に 1 泊滞在

6/10 (普通)

宿泊されたお客様

家族旅行
Room was clean and staff was helpful...there was no elevator, bathroom is rather small, diningroom opens only at 8 am.
2020 年 2 月に 1 泊滞在

8/10 (良い)

Bea、Manila

家族旅行
良かった点 : 清潔度、スタッフとサービス
The staff were helpful and accommodating at all times. The room was quite small, and the location is not really ideal if you want to eat out. The room has no extra sockets for charging. They only have 2 for the tv and the aircon. The lamp was not working properly.
2019 年 11 月に 2 泊滞在
Pauからの返信 (投稿日 : 2019 年 11 月 20 日)
Thank you for your reviews. Will surely do our best to improve our hotel for our valued guests and be more satisfied. Hope to see you in our Main Hotel that will be rising soon.. Best regards,

10/10 (非常に良い)

MBEnt.

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I had an excellent stay at a cheaper price!
2019 年 9 月に 1 泊滞在

2/10 (非常に不満)

宿泊されたお客様

グループ旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
Not worth it to stay. The place did not meet the price that we paid for the room.
2019 年 9 月に 1 泊滞在
Theresaからの返信 (投稿日 : 2019 年 9 月 15 日)
Dear Ma'am/Sir, We are very sorry to hear your expectation from us, rest assured we are doing more enhancement that our guest will satisfy.

10/10 (非常に良い)

RonnellDelaRosa、Bataan

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff are so accommodating and very polite. The room service is fast and efficient. Wifi is so good. Thank you to Ms. Therese for quality service.
2019 年 8 月に 1 泊滞在
Theresaからの返信 (投稿日 : 2019 年 9 月 15 日)
Dear Sir, Thank you very much.

2/10 (非常に不満)

Monette

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 7 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

2019 年 6 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Me and my fiance enjoyed our stay at the Grand Peninsula Suites. The staff was very helpful and extremely courteous and offered excellent service. The hotel offers free breakfast with a cute and pleasant dining area while also sporting a quaint little pool for guests. The rooms were nice and met our needs sufficiently.
2019 年 5 月に 6 泊滞在

4/10 (不満)

宿泊されたお客様

出張
気になった点 : スタッフとサービス、施設のコンディションと設備
Room rate is fine but distance is not and the not so clear room amenities.
2019 年 6 月に 2 泊滞在

2/10 (非常に不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
No intention of going back.
Poor services. Food is not tasty. Location is far from the main road.
2019 年 6 月に 1 泊滞在

2/10 (非常に不満)

宿泊されたお客様

2019 年 4 月に 2 泊滞在