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ストーンヒル スイーツの口コミ

3.5 out of 5
ストーンヒル スイーツ
corner San Agustin Dr, Bacolod, Western Visayas

口コミ

8.8

非常に良い

評価 10 - 81 件の口コミ中 50 件が非常に良い" "
評価 8 - 81 件の口コミ中 20 件が良い" "
評価 6 - 81 件の口コミ中 2 件が普通" "
評価 4 - 81 件の口コミ中 4 件が不満" "
評価 2 - 81 件の口コミ中 5 件が非常に不満" "

8.8/10

清潔度

9.2/10

スタッフとサービス

8.2/10

設備とサービス

8.8/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

10/10 (非常に良い)

USER

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
バカンスしたかった
Hotelの対応はいつもながら良い👍 しかしコロナで出歩けないのが辛かった😅
2020 年 9 月に 1 泊滞在
RJ Benlota, Front Office からの返信 (投稿日 : 2024 年 3 月 27 日)
Thank you for taking the time to review us during your stay. We're looking forward to your future visits.have a great day ahead!

10/10 (非常に良い)

USER

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
コロナで大変
今回もありがとうございました😊 コロナで大変で、宿泊客は3階に自分達だけでしたが、部屋のグレードをアップしてもらって感謝ですね。
2020 年 9 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2022 年 10 月 27 日)
Dear Guest,We are glad you had a great time with us. Should you have any request or will be needing assistance in your future booking. Please don't hesitate to get in touch with us. Rest assured that we will continue to be serving to make the best quality of your stay in Bacolod City.

10/10 (非常に良い)

KATSUKI

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
大変良い
表通りから外れていますが、相対すれば大変良い施設だと思います、スタッフの対応も素晴らしいものでした。
2020 年 2 月に 5 泊滞在

10/10 (非常に良い)

KATSUKI

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
大変良い
二回めになります、今回も素晴らしい対応でした、少し迷惑もかけたかも。
2020 年 2 月に 1 泊滞在

2/10 (非常に不満)

宿泊されたお客様

2019 年 10 月に 5 泊滞在
Kristyl- Front Office OICからの返信 (投稿日 : 2019 年 11 月 1 日)
Thank you for choosing Stonehill Suites as your official home in Bacolod. We would like to know more about your overall experience with us. Help us improve the quality of our hotel by giving us your feedback. Thank you and hope to see you again!

4/10 (不満)

宿泊されたお客様

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
バコロドのホテルは最悪でしたエアコンが掃除してないので喉が.イがらみ.で大変でした.今も咳.淡.が出ていたいです.医者にいってます
2019 年 10 月に 5 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
大変満足！
大変満足行くものでした。 惜しむなら、Wi-Fi設備の改善を求める所。
2019 年 9 月に 6 泊滞在
Kristyl- Front Office OICからの返信 (投稿日 : 2019 年 11 月 1 日)
Thanks for staying with us. We appreciate your feedback!

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 5 月に 2 泊滞在
Kristyl Joy Labrador- Front Office OICからの返信 (投稿日 : 2019 年 9 月 23 日)
Thank you for your time to give us a feedback. We hope to welcome you again soon here at Stonehill Suites.

10/10 (非常に良い)

Josh

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Rooms were clean and staff was excellent
2024 年 5 月に 4 泊滞在

8/10 (良い)

Joseph

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice hotel
2024 年 5 月に 3 泊滞在
Balgos, Aljayからの返信 (投稿日 : 2024 年 5 月 6 日)
Greetings from Stonehill Suites!Thank you for choosing Stonehill Suites! We appreciate you giving such feedback. We look forward to accommodating you again. Have a great day

10/10 (非常に良い)

Petronila

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It's centrally located
2024 年 4 月に 10 泊滞在
Balgos, Aljayからの返信 (投稿日 : 2024 年 4 月 30 日)
Greetings from Stonehill Suites!Dear Ma'am Garcia,Thank you for choosing Stonehill Suites! We are delighted to know that you find our hotel's location convenient and accessible. It is with the utmost pleasure that we serve you as our guest while you are staying with us. We are looking forward to seeing you again.

10/10 (非常に良い)

Michael、scottsdale

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Outstanding property with a great staff and good food. There is no pool and parking is limited.
2024 年 4 月に 2 泊滞在
Balgos, Aljayからの返信 (投稿日 : 2024 年 4 月 26 日)
Greetings from Stonehill Suites! Thank you for choosing and staying with us here at Stonehill Suites! We are glad that you enjoyed our food. We are delighted to hear that we have provided you with such great service. We look forward to seeing you again.

8/10 (良い)

Eddie

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Quiet
2024 年 4 月に 1 泊滞在
Stonehill Suites Managementからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Mr. Eddie, thank you for choosing and staying with us here at Stonehill Suites. We are happy and glad that you found peace, quiet, and comfort in our hotel. We are looking forward to seeing you again here at Stonehill Suites. Thank you, and have a great day ahead.

10/10 (非常に良い)

Margrey

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Would definitely stay again! Convenience and Location
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Francis

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Worth it!
2024 年 2 月に 4 泊滞在
Stonehill Suites Managementからの返信 (投稿日 : 2024 年 4 月 8 日)
Greetings from Stonehill Suites!Dear Mr. Francis,We are delighted that we accommodated you and provided you with great customer service during your stay. Thank you for choosing Stonehill Suites as the hotel where you celebrated your anniversary. We are happy to be of service during the surprise for your special day, and we hope to see you soon again. Best RegardsStonehill Suites Management

8/10 (良い)

Adam、Coquitlam

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
We had such a mixed experience at this hotel, it was hard to give it an accurate review. However, let me give you the pros and cons: First, we booked the Presidential Suite for 4 nights. It is a beautiful large room with floor to ceiling windows on 2 sides. Room Pros: Spectacularly comfortable bed, beautifully decorated rooms, comfortable sofa and chairs. Loved the room. Room Cons: I wish hotels gave you wash cloths, and a box of tissue paper. This room had neither. But the big con was the noise from the hallway, it would echo down the tiles from the end of the hall and felt like people were standing in our sitting room yelling at us. Very noisy from internal sounds, not from street sounds. Hotel Pros: We told the hotel that we were going to be doing a prenup photo shoot in the room, and they were so accommodating for the makeup people and photographers, and let us use the room, the hallway, and the sky lounge. We were so thankful for how kind and helpful they were, and the photo shoot went amazing. Also, the parking was smooth and easy, and the staff were so friendly and helpful and every interaction with staff except for 1 was amazing and made us feel good. Hotel Cons: The 1 bad interaction was with the breakfast in the sky lounge. We showed up the second day for breakfast, and the guy there said just get whatever food we can. All we could find was 4 pieces cold bacon, cold rice, a couple of old buns. It was horrible - we left and ate out !
2024 年 2 月に 4 泊滞在
RJ Benlota, Front Office からの返信 (投稿日 : 2024 年 3 月 27 日)
We appreciate the time you have given to give us the feedback. As feedback are meaningful to our continuous improvement to serve our guests better.Regarding you experience at the breakfast buffet we sincerely apologise for the incident. We have investigated this case and has work to improve it better. If you wish to stay with us next time please don't hesitate to contact as directly as we would want to make it up to you on your next stay and we can assist you personally on this.

10/10 (非常に良い)

Maria Eleanor L

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 7 泊滞在
RJ Benlota, Front Office からの返信 (投稿日 : 2024 年 3 月 27 日)
Thank you so much for taking the time to rate us! We hope to see you again on your next stay

8/10 (良い)

Don

良かった点 : スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 3 泊滞在

10/10 (非常に良い)

Aileen、Alexandria

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We love this hotel and it’s probably one of our favorite stays in the city. Room is nice and staff is friendly. Breakfast was also good. We will stay here again.
RJ Benlota, Front Office からの返信 (投稿日 : 2024 年 3 月 27 日)
In behalf of our team we would like to send our appreciation for taking the time to rate us. Feedbacks are important to our continuous improvement to serve our guest better. We hope to see you again on our your next Stay

10/10 (非常に良い)

Jeremy

2023 年 12 月に 3 泊滞在

8/10 (良い)

stephanie

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
People are nice and hospitable.
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Juan

2023 年 12 月に 3 泊滞在

2/10 (非常に不満)

宿泊されたお客様

家族旅行
気になった点 : 清潔度、スタッフとサービス、客室の快適度
2023 年 9 月に 2 泊滞在

2/10 (非常に不満)

宿泊されたお客様

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 2 泊滞在

2/10 (非常に不満)

宿泊されたお客様

家族旅行
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
2023 年 9 月に 2 泊滞在

10/10 (非常に良い)

Bernadette

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 7 月に 3 泊滞在
Stonehill Suites Managementからの返信 (投稿日 : 2023 年 7 月 22 日)
Thank you so much for staying with up! We hope to see you again soon!

4/10 (不満)

Glenda

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
It is close to everything, but the property is poorly built. The AC is oversized and doesn't regulate, floor tiles are moving, doors have gaps and noise get into, outlets are loose, moisture and mildew are present, no ac in hallway and upper lobby, smells bad and dirty. This property could have been built better for half the cost of labor and materials. It looks good on pic, but once you stayed you would not want to come back again.
2023 年 6 月に 4 泊滞在
Stonehill Suites Managementからの返信 (投稿日 : 2023 年 6 月 30 日)
Hi Ma'am Glenda, Thank you for choosing Stonehill Suites Bacolod City. We do really appreciate the feedback and time you've shared. Our sincerest apology to what you had experienced during your stay here at Stonehill Suites, rest assured this concern will be escalated to the higher management. We are looking forward to share with you our enhance and refine service to your next visit here in Bacolod City. Thank you so much!

8/10 (良い)

Feby

2023 年 2 月に 2 泊滞在
The Managementからの返信 (投稿日 : 2023 年 2 月 21 日)
Thank you so much for staying with up! We hope to see youa gain soon!

10/10 (非常に良い)

Kenneth

良かった点 : 清潔度、スタッフとサービス、設備とサービス
Well appointed rooms and outstanding service
2023 年 2 月に 2 泊滞在
Front Officeからの返信 (投稿日 : 2023 年 2 月 21 日)
Thank you so much for staying with up! We hope to see you again soon!

10/10 (非常に良い)

Gwendolyn、Humble

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Love the entrance. Property well kept. Great place to stay. Highly recommended
2023 年 1 月に 2 泊滞在
Rooms Division Managerからの返信 (投稿日 : 2023 年 2 月 8 日)
Dear Ms. Gwendolyn,Thank you so much for staying at Stonehill Suites. We are elated to hear that you have appreciated our hotel. We wish to see you back soon.

10/10 (非常に良い)

Jonathan

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Stay here!
Very nice hotel. I would definitely stay there again. Thank you staff!
2022 年 12 月に 2 泊滞在
Rooms Division Managerからの返信 (投稿日 : 2023 年 2 月 8 日)
Dear Sir Jonathan,Thank you for staying at Stonehill Suites in your visit here in Bacolod City. We are happy to hear that you had a good stay in our hotel. I hope to see you again very soon.

6/10 (普通)

Robert

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The main lobby and each floor lobby was very nice. The staff was also quite friendly. Unfortunately there were many more things that certainly did not live up to expectations. I had two rooms there simultaneously. One room there were no issues other than visible signs of mold or mildew in the shower area. The other room had several issues. The room constantly smelled of mold or mildew. There was visible mold or mildew in the showers. After showering at night there was still standing water in the shower the next morning. The gym did not look like the pictures on the website and most of the equipment didn't work. The breakfast buffet paled in comparison to other hotels I have stayed at in Bacolod. The rooms were noisy. My expectations I had based on recommendations from friends and family were overestimated. I will choose different accommodations from now on.
2023 年 1 月に 1 泊滞在
Rooms Division Managerからの返信 (投稿日 : 2023 年 2 月 8 日)
Dear Mr. Robert,Thank you for staying at Stonehill Suites and we really appreciate for taking your time to give us your valuable feedback of your stay with us. We apologize for all the inconveniences but rest assured that we are taking your feedback seriously as we are doing some renovations on our property as of the moment. We wish that you give us another chance to stay with us in the near future that we may serve you much better this time.Thank you!

10/10 (非常に良い)

Robert

2023 年 1 月に 1 泊滞在
RDMからの返信 (投稿日 : 2023 年 3 月 7 日)
Dear Sir Robert,Thank you so much for making time to give us feedback. I hope to see you once again on one of your visits to Bacolod City.Regards,Rooms Division Manager

10/10 (非常に良い)

Gilbert

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 11 月に 4 泊滞在
The Managementからの返信 (投稿日 : 2022 年 12 月 21 日)
Thank you so much for you Review! We hope to see you here again next time

2/10 (非常に不満)

Matthew J

気になった点 : スタッフとサービス
Be warned!
Due to flight problems with Cebu Pacific, I was unable to make my flight and had to sleep in the airport overnight. Because of this, I wasn't able to make my connection and therefore wouldn't make the time for the hotel. I messaged them 2 days in advance to let them know and they said there's nothing they can do. They couldn't reschedule. It wouldn't refund me nothing. So here I am out of money for two rooms. Three nights each. They would not help at all.
2022 年 9 月に 2 泊滞在
Hotel Managementからの返信 (投稿日 : 2022 年 10 月 27 日)
Dear Guest,We regret to let you know that we were almost booked to capacity on your requested dates. We were able to inform you that as per Hotel Policy cancellations made within 7 days prior to check-in are Non-Refundable. Please let us know how we can be of service to you on your next visit so we can make up with you. We would love to personally assist you and again we apologize for this inconvenience.

8/10 (良い)

Trish

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything's great but there's an opportunity to improve internet connection/speed. Thank you.
2022 年 9 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2022 年 10 月 15 日)
Thank you so much for taking the time to rate us after your stay. We are currently having problems with our Netwok Provider and have been working it for a week already. Again we sincerely apologize about thus untoward situation Please let us know how we can accommodate you on your next visit and I would be Glad to assist you personally. To compensate with poor internet connection. Thank you so much

8/10 (良い)

Matthew

2022 年 5 月に 1 泊滞在
RJ Benlota, Front Office からの返信 (投稿日 : 2024 年 3 月 27 日)
Thank you for taking the time to review us during your stay. We're looking forward to your future visits.have a great day ahead!

8/10 (良い)

MARY ANNE

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I like the friendly staff . The room was clean and the water is strong in the flow. I did not like the location, surroundings , very inconvenient in terms of transportation. Food was just average. The door bangs loudly when someone next door closed it that it startles you. There was a roofdeck party the first night I was there and the music was soo noisy it woke me up. I had to call the receptionist downstairs to lower the music sound as guests are also there to sleep.
2022 年 2 月に 2 泊滞在
Hotel Managementからの返信 (投稿日 : 2022 年 10 月 27 日)
Good dayWe are so sorry to hear your bad experience but events are only up to 10 PM and after that we stop all the loud music from the event area. In case you needed help for transportation please inform us ahead of time to assist you on your transportation.

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
My wife likes the clean modern rooms and says that she will not be happy if we stay anywhere else in Bacolod
2021 年 4 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2022 年 10 月 27 日)
Dear Guest,We are glad you had a great time with us. Should you have any request or will be needing assistance in your future booking. Please don't hesitate to get in touch with us. Rest assured that we will continue to be serving to make the best quality of your stay in Bacolod City.

10/10 (非常に良い)

Carmela、Pennsylvania

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great service over all! Very friendly and accommodating staff!
2020 年 7 月に 3 泊滞在
Hotel Managementからの返信 (投稿日 : 2022 年 10 月 27 日)
Dear Guest,We are glad you had a great time with us. Should you have any request or will be needing assistance in your future booking. Please don't hesitate to get in touch with us. Rest assured that we will continue to be serving to make the best quality of your stay in Bacolod City.

10/10 (非常に良い)

hugh

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Really impressed with the design, the overall cleanliness and the good. Highly recommend this establishment.
2020 年 3 月に 2 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel has good aesthetics and fine taste. Generally, staff was very good (front desk) although the ones in the dining area for breakfast need to be more attentive to customers. They are talking among themselves leaving customers unattended and when they do, service takes long...
2020 年 3 月に 3 泊滞在

8/10 (良い)

Agnes

家族旅行
2020 年 2 月に 1 泊滞在

8/10 (良い)

Rene、Connecticut, USA

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I was upgraded to a very spacious room because the room that was assigned to me initially was next to a function room with people that were very noisy. Thank you for the upgrade! It property has the amenities that a light traveller like me need.The shower was decent. I did not use the rain shower because it did not really work as such. I asked the front desk to fix the issue but the maintenance guy must have increased the pressure instead. The hand held shower worked just fine anyway. It has a very limited parking space. You'll be lucky to find an empty space after a long day of driving. Breakfast buffet has very limited choices. Nothing in comparison to the competition across Lacson Street. Overall, my stay was good! I can see myself (including my family) staying in this hotel again in my future visit(s) to Bacolod City.
2020 年 2 月に 3 泊滞在

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We love the interior design of this hotel very impressive. Our suite is very spacious. Ample closet space and nice sitting area. Bathroom space is good, hot water is the way it should be. The towels and toiletries always sufficient, we do not have to call unlike other hotels. Bed was comfortable including the pillows. Air Conditioning was excellent. Free Wifi was a plus. The best part was the Breakfast. Everything was delicious especially the Ube Pandesal, my first time to try this flavor. I actually looked up the recipe and baked some as soon as we got back in the states. All the servers in the restaurant were attentive, excellent customer service. When we go back to visit, we will see you all again. We had a wonderful stay!!!
2020 年 1 月に 3 泊滞在

8/10 (良い)

Megan

家族旅行
良かった点 : スタッフとサービス
Krystal at the front desk was very helpful Breakfast could be healthier and more options could be added instead of fried snacks offered early morning .Water bottles should be sold at minimum price instead of a dollar each for the smallest bottle .
2020 年 1 月に 3 泊滞在
FOA-OICからの返信 (投稿日 : 2020 年 1 月 30 日)
Thanks for staying with us. We appreciate your feedback!

10/10 (非常に良い)

saeed

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 1 月に 4 泊滞在
Kristylからの返信 (投稿日 : 2020 年 1 月 29 日)
Thank you for taking time to give us a feedback. We hope to see you again soon.

10/10 (非常に良い)

RaynaldI、Montreal

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nothing unique. Everything was just perfect. Our room was spacious, very clean, well supplied with all the usual amenities. The staff was very courteous and helpful. The food at the rooftop restaurant was very good. It is supposed to open at 6 AM, but at 6:40, they were still completing the breakfast setup. Not a big problem.
2020 年 1 月に 2 泊滞在
Kristylからの返信 (投稿日 : 2020 年 1 月 21 日)
Dear Mr. Imbeault, Thank you for staying with us and we truly appreciate your feedback. We sincerely apologize for your experience in our breakfast buffet during your stay. We will definitely relay your comments in our upper management for a prompt solution. Looking forward on your next stay with us. Again, thank you for always choosing Stonehill Suites.

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location in a good area. Down side .no valet parking.
2020 年 1 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
New years eve
Hotel staff was great. Only problem is parking.
2019 年 12 月に 1 泊滞在
FOA-OICからの返信 (投稿日 : 2020 年 1 月 29 日)
We thank you for giving us your precious time to write us a feedback. We truly apologize for the lack of parking space in our hotel. Kindly bear with us in our current situation as the management also continue to make progress with our hotel mainly in our parking area to accommodate all of our customers. We will surely share your good comment with our staff. Thank you and hope to see you again.