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ルイ リゾート アンド スパの口コミ

3.5 out of 5
ルイ リゾート アンド スパ
Found Awassa, Lake Hawassa, Awassa

口コミ

7.4

良い

評価 10 - 33 件の口コミ中 12 件が非常に良い" "
評価 8 - 33 件の口コミ中 6 件が良い" "
評価 6 - 33 件の口コミ中 7 件が普通" "
評価 4 - 33 件の口コミ中 6 件が不満" "
評価 2 - 33 件の口コミ中 2 件が非常に不満" "

7.8/10

清潔度

8.0/10

スタッフとサービス

6.6/10

設備とサービス

6.6/10

施設のコンディションと設備

7.2/10

環境への配慮

口コミ

6/10 (普通)

Akira

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
2023 年 4 月に 6 泊滞在

4/10 (不満)

Toru

気になった点 : 設備とサービス、施設のコンディションと設備
2023 年 2 月に 1 泊滞在
Getahun F.からの返信 (投稿日 : 2023 年 3 月 28 日)
Dear Our Valued Customers,we will strive to adjust our services.

4/10 (不満)

Ayleeds、Tokyo

出張
良かった点 : 設備とサービス
気になった点 : スタッフとサービス
プールがあり、部屋にもよるが眺望もよく、価格に見合った設備はひととり揃っている印象。一方で、内装が中国風で、プールサイドでかかく音楽も中国風のＢＧＭだったりと、アフリカに来ているのに中国に来ているような気分で食傷気味になるのが残念なところ。
2019 年 4 月に 1 泊滞在
Hiwot Beleteからの返信 (投稿日 : 2019 年 5 月 15 日)
Dear guest,thank you so much for your comment. Hope we will see you soon again.

8/10 (良い)

Meserach Hussain

2024 年 2 月に 3 泊滞在
Getahun F.からの返信 (投稿日 : 2024 年 3 月 23 日)
Dear Meserach,We Thank you for preferred to stay in our hotel resort and appreciate for rate feedback.

10/10 (非常に良い)

Heike

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Das Personal ist außerordentlich freundlich, die Anlage ist für landestypische Verhältnisse wunderbar. Wir kommen wieder
2023 年 11 月に 4 泊滞在

6/10 (普通)

Ivar H.

良かった点 : 清潔度、スタッフとサービス
Fint sted, bra mat, slitt
2023 年 11 月に 3 泊滞在

8/10 (良い)

kreg

家族旅行
良かった点 : 清潔度、スタッフとサービス
We stayed 12 years ago and it nothing has been updated. A little disappointed. The staff was great. The bungalow, even though listed as having a king pullout sofa and a king bed, only had a king bed and 2 chairs. We had to pay $30 dollars extra to get another bed in the room.
2023 年 7 月に 1 泊滞在
Getahun Fからの返信 (投稿日 : 2023 年 7 月 14 日)
Dear Our Valued Guest,We thank you so much for taking your time to give us your genuine feedback.Indeed, we agree with you.However we already done some changes during Covid time and we recognized not enough . in Our second phase we have plan to change all features. hopefully Next time You will amazed with changes.

10/10 (非常に良い)

Omod

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Distance to the lake, friendly staff, and cleanliness
2023 年 4 月に 2 泊滞在
Getahun F.からの返信 (投稿日 : 2023 年 6 月 3 日)
Dear our Valued, Guests,Thank you for taking time to share your feedback,we appreciate preferred us to stay also.

4/10 (不満)

Abdullah

気になった点 : 施設のコンディションと設備
Stayed for 2 nights, shower water was cold ask the staff said they will fix it, second day cold water still.
2023 年 3 月に 2 泊滞在
Getahun F.からの返信 (投稿日 : 2023 年 3 月 17 日)
Dear Mr. …….., Thank you for sharing your feedback with us. I am very disappointed to learn about your experience. As a Hotel, we strive for excellent comfort and best customer service for our guests. Clearly, we did not deliver these standards. Not only you experienced such an inconvenience but we (our staff) was not able to assist you and resolve situation.Please accept my sincerest apologies, as this us certainly not the level of service we would like to provide to our guests. I would like to assure you that we will take all necessary steps to address concerns We appreciate your feedback as it is extremely important to us and will use this information for training and developing purposes.Please let us know if there is anything we can do further to remedy the situation for you.

6/10 (普通)

Calley

グループ旅行
良かった点 : 清潔度
気になった点 : 設備とサービス
Decent rooms but lacking in amenities - no hot water, no coffee in rooms (but coffee pots). Didn't receive our airport transfer coming from airport. Friendly staff made up for it in some ways, but we were disappointed overall in the quality of the rooms and service.
2023 年 2 月に 1 泊滞在
Getahun F.からの返信 (投稿日 : 2023 年 3 月 17 日)
Dear Mr. …….., Thank you for sharing your feedback with us. I am very disappointed to learn about your experience. As a Hotel, we strive for excellent comfort and best customer service for our guests. Clearly, we did not deliver these standards. Not only you experienced such an inconvenience but we (our staff) was not able to assist you and resolve situation.Please accept my sincerest apologies, as this us certainly not the level of service we would like to provide to our guests. I would like to assure you that we will take all necessary steps to address concerns We appreciate your feedback as it is extremely important to us and will use this information for training and developing purposes.Please let us know if there is anything we can do further to remedy the situation for you.Hospitality Regards,

8/10 (良い)

Gao

出張, カップルで旅行
良かった点 : スタッフとサービス、設備とサービス
Lake view is very nice,room is acceptable.
Getahun F.からの返信 (投稿日 : 2023 年 1 月 20 日)
Dear Our valued Customer, We appreciate you taking the time to provide us with feedback, and we are happy to hear that you had a fantastic time. Hopefully, you'll come back to see us.

8/10 (良い)

Eva

2023 年 1 月に 2 泊滞在
Getahun F.からの返信 (投稿日 : 2023 年 1 月 20 日)
Dear Our Valued Customer,Thank you for rating us. hopefully, you will visit us again.

6/10 (普通)

Morten

カップルで旅行
良かった点 : 清潔度
I was excited about going to a hotel with pool but when I arrived the swimming area was not available because of renovation. The room looked better on photos than in real life, the wait time for a menu in the restaurant is 30 minutes and the same to enter the spa there was pre-booked. My expectations was very high before I arrived but Lewi didn't live up to them. Alot of promises in the hotel description was not kept and there were no refund in price or any extra service to make up for the lack. Beautiful veiw and nice little boat trip (when we finally could go just before checkout)

6/10 (普通)

Jacob

2022 年 12 月に 3 泊滞在

10/10 (非常に良い)

Zemeto

グループ旅行
良かった点 : 施設のコンディションと設備、客室の快適度
2022 年 7 月に 2 泊滞在
Getahun Fikreからの返信 (投稿日 : 2022 年 7 月 22 日)
we appreciate you taking the time to let us know about your experience! We loved being of service to you and hope we can assist you again soon.

10/10 (非常に良い)

Yonatan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Best resort in the world!
Top of the line everything first class exceptional employees from top to bottom every individual go above and beyond to make sure i was taken care of highly recommend lewi resort defiantly coming back thank you all staff for your kind hospitality 🙏
2022 年 6 月に 4 泊滞在
Matawork kama Marketing Manager からの返信 (投稿日 : 2022 年 7 月 16 日)
It Is Great Pleasure For Us thank you So much

8/10 (良い)

Rabbani

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2022 年 6 月に 1 泊滞在
Getahun Fikreからの返信 (投稿日 : 2022 年 7 月 22 日)
We’re glad to hear you had a great experience with us and your feedback is appreciated. Please come visit us again soon!

2/10 (非常に不満)

Mirko

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
the only thing that was OK, was the bread! Bed is a made up circle that was very hard due to not having a mattress . Walls had holes by the windows that were not sealed so insects were free to enter! Food was terrible, made me sick for two days! So called city tour was never available! Mosquito net above the bed was useless! The staff was very friendly but who cares about that when everything else is terrible!
2022 年 5 月に 3 泊滞在
Getahun Fikreからの返信 (投稿日 : 2022 年 7 月 22 日)
we appreciate your business and value your feedback. we are working on the issues. hopefully, you will see us with the improvement during your next visit.

6/10 (普通)

Aijamal

良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
2022 年 5 月に 4 泊滞在

4/10 (不満)

Theodore

良かった点 : 施設のコンディションと設備
気になった点 : 清潔度、スタッフとサービス
2022 年 5 月に 1 泊滞在

2/10 (非常に不満)

Tesfu

2022 年 5 月に 2 泊滞在

6/10 (普通)

Stefano

良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Lewi Resort is definitely well located - with a gorgeous lake surrounding it. Personnel is very attentive to guests' needs and the restaurant is good. However, maintenance must be definitely improved if Lewi wants to attract more international travellers. Plus, a bit of fresh fruit for breakfast should be offered...
2022 年 4 月に 2 泊滞在
Matawork Kamaからの返信 (投稿日 : 2022 年 5 月 10 日)
Thank you so much It is great Pleasure for us

10/10 (非常に良い)

Kevan、FARGO

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I enjoyed a beautiful stay at this resort. The staff was so helpful and the food was excellent. It was a relaxing vacation for me.
2022 年 4 月に 3 泊滞在
Matawork kamaからの返信 (投稿日 : 2022 年 5 月 4 日)
Thank you for your Suggestions we are also proud of you

10/10 (非常に良い)

Anis

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 4 月に 2 泊滞在

10/10 (非常に良い)

Obsa

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is the most beautiful and quiet place. The ocean view was amazing and the service was excellent.
2022 年 2 月に 1 泊滞在
Matawork kama Marketing Manager からの返信 (投稿日 : 2022 年 5 月 11 日)
Greetings dear guest. Glad to receive your comments, we are so happy serve you thank you for your Comment

10/10 (非常に良い)

Obsa

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It is very beautiful and clean. I loved it. I can’t wait to go back again.
2022 年 2 月に 3 泊滞在
Matawork kama Marketing Manager からの返信 (投稿日 : 2022 年 5 月 11 日)
It is a great opportunity for us Thank you So Much

10/10 (非常に良い)

Friehiwet

2022 年 2 月に 2 泊滞在

10/10 (非常に良い)

Binyam

2021 年 12 月に 1 泊滞在

10/10 (非常に良い)

Merlin Lorna

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lakeside Solitude with Exceptional Service
Staying at the Lewi was a welcome Awassa get away for four nights. The only disappointment was the current closure of the Spa and Children Story-telling rooms because of construction and renovations. Staff were very attentive from the welcome at the security gate, on to reception and lakeside dining. Special.staff stand guard with slingshots and sticks to scare of bold resort monkeys from stealing patron food and belongings. No monkeys are hurt in the process. Lewi staff and guests have learned to co-habitate with the monkey families. We were upgraded and welcomed to select our unit of choice, which was a beautiful round house with a sunfilled front porch. The one problem we had in the room was taken care of with a thoughtful net that sealed the entire bed from the buzz of the hungry mosquito band. The Lewi is definitely a do over for us to experience the spa services. Awassa is a beautiful, clean and humble town. The price is fair compared to neighboring accomodations.
2021 年 11 月に 4 泊滞在
Wubishet Ayalew からの返信 (投稿日 : 2021 年 12 月 8 日)
Dear Merlin Nice to have you for four night at our resort as our guest. we love to hear this from you. Regarding to the point you raised to be solved we will seriously work on Love to see you again at Hawassa Marketing Manager

10/10 (非常に良い)

Nebiyu

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Room is clean and perfect view for lake awassa
2021 年 9 月に 1 泊滞在

4/10 (不満)

宿泊されたお客様

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Overpaid on Expedia. Call and reserve don’t reserve through third party sites
2021 年 4 月に 2 泊滞在

4/10 (不満)

宿泊されたお客様

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
No no and no
Cockroach in bathroom , when arrived hotels have no room till I callls to call center to help and then they suddenly have room for us. Service was great and roll condition very poor and dirty most of thr área in the room. Also breakfast was just ok and below
2019 年 9 月に 1 泊滞在
Wubishet Ayalewからの返信 (投稿日 : 2019 年 9 月 30 日)
Dear guest Thank you for your comment it helps us to improve our services. Now we improve all things so love to see you again at our resort and spa

8/10 (良い)

Ali、Stroud

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
There are mistakes in the hotel description as there is no airconditioning, no tea & coffee making facilities, no kettle. We booked a family suite with 2 bedrooms, but on arrival they did not have it available and instead gave us a different set of room which were fine. Even though the descriptions did not meet reality, the feel of the hotel was lovely and friendly. The monkeys add some African interest and the staff are very helpful. Breakfasts are hit and miss. Book a room with lake view as these have more air flow (as there is no AC)
2019 年 4 月に 4 泊滞在
Hiwotからの返信 (投稿日 : 2019 年 5 月 6 日)
Greetings dear guest. Glad to receive your comments,we are so sorry about the air conditioning,there must have been some complications we were not aware of. Promising that it will not happen again,hope to see you back soon. Hiwot Belete Sales and Marketing Manager