Let me preface this by saying I have never left a negative review, ever. However, I booked at Sonder South Congress on purpose - to be within a very close proximity of an early morning business meeting during my stay. Mid-afternoon the day I was checking in for my trip, I was randomly texted and told I’d been moved to the East Austin property, which is not nearly as convenient as South Congress. In fact, I specifically chose South Congress for the convenient parking. East Austin is a nightmare. The unit smelled, the bathroom was barely clean. The silverware drawer would barely open. The upstairs neighbors were extremely loud. The front door of the Residences of Plaza Saltillo was not secure when I arrived - no key code necessary. The complex elevator sounded like nothing I’ve ever heard before, based on the sounds, someone’s going to get stuck in at some point. I was graciously provided a complementary parking pass which was logistically horrible; especially, with the added travel time I had to account for to be on time for my early meeting due to the last minute property change. After I returned the pass to the unit and moved my car, I STILL had to pay $35 just to leave the parking garage. I will likely never stay with Sonder again after this experience.
