Find Luxury Hotels in Aurora, NY

"I arrived to the hotel around 9:30pm and I asked the young lady front desk agent if the restaurant was still open. She responded that it hasn't been open since July in a nasty tone like I was supposed to know that. I then asked her if she had any recommendations of where to eat and she simply said no. Before getting in the elevator I asked her if there was water in the room which the answer was also no. At the moment I decided to check online and there was a bar a block away that gave me some water. When I return back to my hotel room I noticed my TV didn't work, it had no channels and the remote had limited functionality. So I went back to the front desk, the same agent dressed in a hoodie ready to leave expressed that she didn't know how to fix a tv, she then suggested I went up to my room to see if it was magically working now; it wasn't. I went back down and she gave me keys to a new room. While the new room did have a working tv, it had an horrible smell, dusty coffee machine and a phone with no buttons. I tried dialing out and it definitely didn't work which is concerning if you don't have your own phone. To conclude this hotel should not charge more than $50 per night, they have zero amenities, unprofessional staff and the advertisement is very misleading."

"It was a pleasant first stay. Staff was friendly. Tower view from our room was nice."

"Our room in the Zabriski house was lovely- clean and spacious with coffee and treats in the main living area. The spa was relaxing and beautiful."

"Parking was great right in front of your room, the property is aged, but the rooms were clean air-conditioning and heating worked. We needed both on our trip lol. The staff was very kind and worked with me before the trip to modify my reservation even when Expedia was making it difficult minor challenge they said breakfast was served at 7 AM and when I got there at 7:15, nobody was in the lobby, which put a crimp in our schedule. I believe they didn’t show up until around 7:45. That’s a minor thing, however, keep that in mind if you’re on a tight schedule. In addition, we drove in in a very stormy night and the night Manager checked in to make sure we’re still on our way as we’ve been trapped in fog and rain and several wrecks on the road and when we assured it, we’ll be there before 10:30. She stayed there to meet us. "