Thank you for taking the time to review your stay with us, and we hope to welcome you back to Takapuna, Kindest regards, Debbie Barnett, Guest Relations Manager
Apologies for not replying in your language: I am sorry to see that you did not enjoy your stay with us - we place towels in the room which matches the number of guests, and are happy to supply more on request. Thank you for your comments
Thank you for taking the time to review your stay with us - my apologies for not replying in your chosen language. We hope to welcome you back, Kindest regards, Debbie Barnett, Guest Relations Manager
My first choice when in Takapuna on business. Convenient location close to everything. Friendly staff and nice rooms
Tracy
2024 年 3 月に 1 泊滞在
Neharikaからの返信 (投稿日 : 2024 年 5 月 19 日)
Thank you so much Tracy. We really appreciate your feedback!
8/10 (良い)
Neal
グループ旅行
2024 年 5 月 15 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Room was made up after our first night which was a bit disappointing.
Neal
2024 年 5 月に 2 泊滞在
8/10 (良い)
Rhiannon
家族旅行
2024 年 4 月 2 日
良かった点 : スタッフとサービス、施設のコンディションと設備
We loved the pool and spa. In our toilet back part kept filling up to much then it would over flow into the toilet. this kept waking me up every 30min-hour, thinking someone else was in our room. Due to kids being asleep didn’t want to ask for another room.
The bed and pillows super comfy.
Lady at reception was very professional and freindly.
Rhiannon
2024 年 3 月に 1 泊滞在
Jo-Anne からの返信 (投稿日 : 2024 年 4 月 2 日)
Hi Rhiannon. Thank you so much for your review! Apologies for any inconvenience caused by your toilet - we will attend to this asap! Despite that, I am so delighted that you had a great stay with us! We do hope to welcome you back again soon!
10/10 (非常に良い)
Jaden
カップルで旅行
2024 年 3 月 24 日
良かった点 : スタッフとサービス、設備とサービス
Really enjoyed our stay, residents were lovely to talk to while having a spa and staff at reception was amazing and helpful.
Jaden
Jo-Anne からの返信 (投稿日 : 2024 年 3 月 24 日)
Hi Jaden - thank you for your positive review! We are delighted that you had a great stay with us, and we look forward to welcoming you back again soon!
6/10 (普通)
Katja
2024 年 3 月 24 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Liked where it was..staff was lovely. The bed was very hard and the foyer could do with some air freshener. Otherwise cant complain.
Katja
2024 年 3 月に 1 泊滞在
Jo-Anne からの返信 (投稿日 : 2024 年 3 月 24 日)
Thank you for your review Katja! The staff will so appreciate this positive feedback! I am delighted that you had a great stay! We do hope to welcome you back again soon.
6/10 (普通)
Jean
カップルで旅行
2024 年 3 月 23 日
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Lovely staff and fantastic views from 10th floor and very clean pool and hot pool was lovely! Diwn side was drier in suite not working after swim so ended up with wet togs and towels and no restaurant open, no bar open and when we stay in a supposed hotel we expect not to be charged $35 fir room service every day on top of $270 nz per night. Reception floor needs revarnishing badly! We've stayed here before in 2020 but this would be our last stay unless refurbished.
Jean
2024 年 3 月に 3 泊滞在
Jo-Anne からの返信 (投稿日 : 2024 年 3 月 24 日)
Hi Jean, thank you for your review! I am delighted that you had a great stay with us! Our staff will appreciate this positive feedback. It is wonderful to hear you that enjoyed our views, our pool & spa! Sadly, our restaurant did not survive covid, we are working our way back to being a full-service hotel with restaurant and bar facilities onsite. Apologies for any inconvenience caused.
8/10 (良い)
Sharon
2024 年 3 月 19 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A nice place to stay, staff are friendly and is close to the local shops, transport and beach.
Sharon
2024 年 2 月に 3 泊滞在
Jo-Anne からの返信 (投稿日 : 2024 年 3 月 20 日)
Hi Sharon, thank yo so much for your lovely review! We are delighted that you had a great stay with us. We look forward to welcoming you back again soon, kind regards
10/10 (非常に良い)
Yong
2024 年 3 月 8 日
Yong
2024 年 2 月に 8 泊滞在
Jo-Anne からの返信 (投稿日 : 2024 年 4 月 2 日)
Hi Yong - thank you for the great feedback! We are so pleased that you had a great stay with us. We look forward to welcoming you back again soon!
10/10 (非常に良い)
Brendan
2024 年 3 月 3 日
Brendan
2024 年 2 月に 6 泊滞在
Jo-Anne からの返信 (投稿日 : 2024 年 3 月 24 日)
Thank you Brendan for your great review! We look forward to welcoming you back again soon!
8/10 (良い)
Kenneth
カップルで旅行
2024 年 2 月 27 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Although the property is becoming a little dated the stay was still a good option being close to close proximity to cafes restaurants and transport.
Kenneth
2024 年 2 月に 7 泊滞在
Jo-Anne からの返信 (投稿日 : 2024 年 2 月 28 日)
HI Kenneth! Thank you for your wonderful review. We are delighted that you had a great stay with us! We hope to welcome you back again soon!
10/10 (非常に良い)
Julie
カップルで旅行
2024 年 2 月 24 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent location
Julie
2024 年 2 月に 8 泊滞在
Jo-Anne からの返信 (投稿日 : 2024 年 2 月 26 日)
Thank you for your wonderful review Julie! I am so delighted that you had a great stay with us! We look forward to welcoming you back again soon!
10/10 (非常に良い)
Tracy
出張
2024 年 2 月 23 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My regular choice of accommodation when in Takapuna on business. Great location, friendly staff, and the rooms have everything I need
Tracy
2024 年 2 月に 1 泊滞在
Jo-Anne からの返信 (投稿日 : 2024 年 2 月 26 日)
Thank you Tracy for your great review! We love this positive feedback - it's greatly appreciated! We look forward to welcoming you back again soon!
8/10 (良い)
Robin
カップルで旅行
2024 年 2 月 10 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice staff
Robin
2024 年 2 月に 1 泊滞在
Neharikaからの返信 (投稿日 : 2024 年 2 月 17 日)
Thanks for your feedback. We really appreciate it!!
8/10 (良い)
kathryn
カップルで旅行
2024 年 2 月 4 日
良かった点 : 清潔度、設備とサービス
The suite was good and had all we needed the front desk staff could of been more helpful with parking etc
kathryn
2024 年 1 月に 6 泊滞在
Jo-Anne からの返信 (投稿日 : 2024 年 2 月 7 日)
Hi Kathryn, thank you for your wonderful review and for your feedback. We will ensure that our front desk staff continue to be helpful with parking considerations. We hope to welcome you back agin soon!
8/10 (良い)
Tyson
2024 年 2 月 4 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Great location. Hotel is a little dated.
Tyson
2023 年 12 月に 1 泊滞在
Jo-Anne からの返信 (投稿日 : 2024 年 2 月 7 日)
Thank you for your 4 star rating Tyson! We look forward to welcoming you back again soon!
10/10 (非常に良い)
Raksha
2024 年 1 月 31 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The hotel was located centrally with gorgeous views and facilities such as pool and spa. Me and my partner enjoyed our stay.
Raksha
Jo-Anne からの返信 (投稿日 : 2024 年 2 月 1 日)
Hi Raksha! Thank you so much for your wonderful review! I agree - our location is great and so central to the shops and the beach! I am delighted that you enjoyed the spa and the pool! We look forward to welcomng you back again soon!
10/10 (非常に良い)
Peter
出張
2024 年 1 月 29 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Peter
2024 年 1 月に 1 泊滞在
Jo-Anne からの返信 (投稿日 : 2024 年 1 月 30 日)
Hi Peter! Thank you for your wonderful review! We look forward to welcoming you back again soon!
6/10 (普通)
Ange
小さなお子様連れの家族旅行
2024 年 1 月 28 日
良かった点 : 清潔度、施設のコンディションと設備
Would not have known this was a VIP status hotel. Had to ask for perks, she then replied "it's just 2 drink vouchers" asked.if they were with the info.given & she replied no & went to get them. No room upgrade offered/mentioned. Beds were uncomfortable and rooms not serviced during 2 night stay. The pool is great for Summer and spa pool bigger than most. Nice view over the city from room. Also easy walk to array of dinning options. Bath room looked a little dated.
Ange
2024 年 1 月に 2 泊滞在
Jo-Anne からの返信 (投稿日 : 2024 年 1 月 30 日)
Hi Ange! Thank you so much for providing your review - this gives us good feddback on areas for us to improve. Our front desk staff are usually very on the ball with our upgrades / VIP's - we will get on top of this and ensure more training is done. I apologise for any inconvenience caused. Our rooms are serviced every 3rd day. I am so delighted that you enjoyed the pool and spa! And I agree, our views are spectacular! We do hope to welcome you back again soon!
8/10 (良い)
Pru
家族旅行
2024 年 1 月 27 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location
Pru
2024 年 1 月に 2 泊滞在
Jo-Anne からの返信 (投稿日 : 2024 年 2 月 1 日)
Thank you Pru for your positive review! We are delighted that you had a wonderful stay!
10/10 (非常に良い)
Brent
出張
2024 年 1 月 25 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2 nights in Takapuna
Buis trip, always great to stay here, handy to everything I need, central yet far enough out to work for me
Brent
2024 年 1 月に 2 泊滞在
Jo-Anneからの返信 (投稿日 : 2024 年 1 月 26 日)
Hi Brent! Thank you so much for your review! We are so happy that you enjoyed your stay with us! We agree, we are so perfectly situated, central to everything! We look forward to welcoming you back again soon!
10/10 (非常に良い)
Ralf
2024 年 1 月 25 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Das Hotel ist sehr sauber und das Personal sehr zuvorkommend.
Ralf
2024 年 1 月に 5 泊滞在
Jo-Anneからの返信 (投稿日 : 2024 年 1 月 25 日)
Hi Ralf, thank you so much for your positive review! We are so pleased that you had such a great stay with us! We look forward to welcoming you back again soon!
6/10 (普通)
Megan
小さなお子様連れの家族旅行
2024 年 1 月 19 日
良かった点 : 施設のコンディションと設備
気になった点 : 清潔度、スタッフとサービス
Didn’t realise we weren’t getting our room serviced until every third day (we were only staying three days). Had to ask every day for milk and coffee. Also no one manning the desk so you have to ring or go back later.
Location was great for walking to restaurants and shopping and beach which was great. Hubby happy as had a pod coffee in the room but again had to ask for more pods.
Megan
2024 年 1 月に 3 泊滞在
Jo-Anneからの返信 (投稿日 : 2024 年 1 月 21 日)
Hi Megan, thank you for your review! Yes, our rooms are only serviced every 3 days, sorry if this caused any inconvenience. So glad that hubby was happy with coffee machine and that you enjoyed the views and our location! We do hope to welcome you back again soon!
4/10 (不満)
Kathryn
2024 年 1 月 18 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス
I have stayed at the Spencer Hotel a number of times last year and have the room to be of good quality and clean. This stay, however, was disappointing in terms of on arrival in my room finding an unclean bathroom. The plughole of the bath/shower was filled with hair from previous guests. Once I had removed most of this the plug was continually blocked while the shower was on. As well as this, the TV in the lounge was out of action showing a weak signal sign on the screen. There were a number of other issues withthe overall cleanliness and state of the room. Overall disappointing. I did receive an apology from the receptionist on check out though.
Kathryn
2024 年 1 月に 1 泊滞在
Jo-Anne からの返信 (投稿日 : 2024 年 1 月 23 日)
Hi Kathryn, Thank you for your review - your feeedback is so valuable to us. We pride ourselves in high standards of cleanliness so we will address the issues that you raised as a matter of urgency. I sincerely apologise for the poor experience. This feedback will used as learning curve for our House Keeping Team, and we will ensure that more training and supervision is given to ensure this doesn't happen again! We will endeavor to provide ongoing exceptional service and we hope to welcome you back again soon.
8/10 (良い)
Brett、North Ryde
家族旅行
2024 年 1 月 16 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The rooms at the Spencer are becoming dated. The paint on the roof in the shower was all flaky and falling off. Our room was not cleaned the entire stay. On day 3 we had to all and ask to replace our towels. We used to love staying here but I feel that may have been our last visit.
Brett
2024 年 1 月に 4 泊滞在
Jo-Anne からの返信 (投稿日 : 2024 年 1 月 18 日)
Hi Brett, thank you so much for your review and for providing feedback on your recent stay. We will investigate the paint as a matter of urgency. We service our rooms every 3rd day - we apologise if you were unaware of this. But you can certainly get fresh towels anytime you need! We hope that you give us a chance to rectify this expereince for you and we hope to welcome you back again soon!
8/10 (良い)
Penelope
グループ旅行
2024 年 1 月 11 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Penelope
2024 年 1 月に 3 泊滞在
Jo-Anne からの返信 (投稿日 : 2024 年 1 月 16 日)
Hi Penelope - thank you for your positive review! We appreciate the feedback! Kind regards,
8/10 (良い)
Lisa
2024 年 1 月 6 日
良かった点 : 清潔度、客室の快適度
Lisa
2024 年 1 月に 1 泊滞在
Jo-Anne からの返信 (投稿日 : 2024 年 1 月 16 日)
Hi Lisa, thank you for your positive review - we appreciate the feedback! Kind regards,
6/10 (普通)
Jane
家族旅行
2024 年 1 月 1 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Jane
2023 年 12 月に 1 泊滞在
Jo-Anne からの返信 (投稿日 : 2024 年 1 月 16 日)
Thank you for your review Jane! We hope to welcome you back again, kind regards
10/10 (非常に良い)
David
2023 年 12 月 31 日
David
2023 年 12 月に 8 泊滞在
Jo-Anneからの返信 (投稿日 : 2024 年 1 月 21 日)
Thank you David for your great review - we hope to welcome you back again soon!
10/10 (非常に良い)
Donna
グループ旅行
2023 年 12 月 31 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great hotel,excellent location,walking distance to everything,beach,shops,dining..
Rooms have everything,amazing views.Gym equipment great and pool.
Donna
2023 年 12 月に 1 泊滞在
Jo-Anne からの返信 (投稿日 : 2024 年 1 月 16 日)
Hi Donna! We really appreciate your wonderful and positive review! We are delighted that you had a great stay with us and that you were happy with your room and our ameneties! We hope to welcome you back again soon, kind regards,
6/10 (普通)
Wisam
2023 年 12 月 30 日
良かった点 : スタッフとサービス
気になった点 : 清潔度
A bit of mildew in the bathroom needs better cleaning
Wisam
2023 年 12 月に 1 泊滞在
Jo-Anne からの返信 (投稿日 : 2024 年 1 月 16 日)
HI Wisam, thank you for your review and for providing us with valuable feedback! We will address the mildew as a matter of urgency, kind regards
10/10 (非常に良い)
derek
家族旅行
2023 年 12 月 29 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Was quiet
derek
2023 年 12 月に 2 泊滞在
Jo-Anne からの返信 (投稿日 : 2024 年 1 月 16 日)
Hi, thank you for your positive review Derek! We hope to welcome you back again soon!
8/10 (良い)
Robert
家族旅行
2023 年 12 月 21 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Robert
2023 年 12 月に 1 泊滞在
Jo-Anne からの返信 (投稿日 : 2024 年 1 月 16 日)
Hi Robert - thank you for your positive review - we apprecaite your feedback ! We hope to welcome you back again soon! Kind regards,
6/10 (普通)
Samantha
小さなお子様連れの家族旅行
2023 年 12 月 17 日
良かった点 : 清潔度、設備とサービス
気になった点 : 施設のコンディションと設備
Great service but we had coffee in our tea and coffee box
Samantha
2023 年 12 月に 2 泊滞在
Jo-Anne からの返信 (投稿日 : 2023 年 12 月 19 日)
Hi Samantha, Thank you for your review! We are so happy that you had a great stay with us. We look forward to seeing you again soon! Kind regards
8/10 (良い)
Lee-Ann
グループ旅行
2023 年 12 月 17 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Spencer Hotel was quiet and with in walkable distance to shops and restaurants and the Bruce Mason Centre
Lee-Ann
2023 年 12 月に 1 泊滞在
Jo-Anne からの返信 (投稿日 : 2023 年 12 月 19 日)
Hi Lee-Ann, Thank you so much for you review. We are delighted that you had a wonderful stay with us.We look forward to welcoming you back again soon, 'Kind regards
10/10 (非常に良い)
Tracy
出張
2023 年 12 月 8 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Tracy
2023 年 12 月に 1 泊滞在
Jo-Anne からの返信 (投稿日 : 2023 年 12 月 10 日)
Thank you for your response Tracy, we are delighted that you had a great stay with us and look forward to welcoming you back again soon!
10/10 (非常に良い)
Meredith
家族旅行
2023 年 12 月 8 日
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location to beach, playground and eateries. We had amazing view.
Pool and spa were great.
Only thing was dust on side cabinets.
Would recommend.
Lovely helpful staff
Meredith
Neharikaからの返信 (投稿日 : 2024 年 2 月 17 日)
Thank you for your feedback. We really appreciate it!!
8/10 (良い)
Jacqueline
家族旅行
2023 年 12 月 4 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Last minute booking
It was a great stay
Jacqueline
2023 年 11 月に 1 泊滞在
Jo-Anneからの返信 (投稿日 : 2023 年 12 月 5 日)
Hi Jacqueline, thank you so much for your positive review. We are dleighted that you had a wonderful stay with us and look forward to welcoming you back agaon soon!
10/10 (非常に良い)
juergen
家族旅行
2023 年 11 月 13 日
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
juergen
2023 年 10 月に 3 泊滞在
Jo-Anneからの返信 (投稿日 : 2023 年 11 月 16 日)
Thank you for your review! We are so pleased that you had a great stay with us! We hope to welcome you back again soon!