Front of property
Check availability

Reviews of SkyCity Hotel

4.5 out of 5
SkyCity Hotel
Corner Victoria and Federal Streets, Auckland

Reviews

8.8

Excellent

Rating 10 - Excellent. 797 out of 1340 reviews" "
Rating 8 - Good. 357 out of 1340 reviews" "
Rating 6 - Okay. 131 out of 1340 reviews" "
Rating 4 - Poor. 31 out of 1340 reviews" "
Rating 2 - Terrible. 24 out of 1340 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great central location. We didn’t have to go far for great food and entertainment, it was right there
Stayed 1 night in May 2024
Response from SP on May 10, 2024
Hi Michael, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response. We hope to see you again in the future. Kind regards, SkyCity Hotel Duty Manager

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Jennifer on May 4, 2024
Dear Robert,Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,Jennifer

6/10 Okay

Nancy

Traveled with family
Disliked: Cleanliness, staff & service
cleaning on demand and not usually done when ask have to call each time to remind that we "booked" a cleaning day
Stayed 9 nights in Mar 2023
Response from SkyCity Guest Services on May 3, 2024
Hi Nancy, Thank you for taking the time to send us your valuable feedback. Well noted your feedback and informed the team for improvement. We appreciate your response. We hope to see you again in the future. Kind regards,SkyCity Guest Services

10/10 Excellent

Brendon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay. Rooms are kind of standard. Nothing too special but clean and effective.
Stayed 1 night in Apr 2024
Response from Coleen Colita on May 2, 2024
Hi Brendon, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response. We hope to see you again in the future. Kind regards,SkyCity Guest Services

10/10 Excellent

Troy

.
Stayed 1 night in Apr 2024
Response from SP on Apr 29, 2024
Hi Troy, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,SkyCity Hotel Duty Manager

8/10 Good

Andrew

Stayed 1 night in Apr 2024
Response from Jennifer on Apr 30, 2024
Hi Andrew, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,Jennifer

10/10 Excellent

Seiji

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to go to city center.
Stayed 3 nights in Apr 2024
Response from Jennifer on Apr 28, 2024
Hi Seiji, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,Jennifer

4/10 Poor

Gary

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Poor maintenance in room. wallpaper peeling Lack of towels the ones that were there were worn and had holes. shower hose well past use buy .tea caddy lacking
Stayed 1 night in Apr 2024
Response from SP on Apr 28, 2024
Hi Gary, Thank you for taking the time to send us your valuable feedback. We are sorry that your experience was not up to the standard. We have addressed your feedback to our team to improve our service and experience. We appreciate your response and hope to see you again in the future. Also, please contact us directly if you wish to share more detail. Kind regards, SkyCity Hotel Duty Manager

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to all the restaurants and shops. It’s clean and spacious and staff are great
Stayed 1 night in Apr 2024
Response from Jennifer on Apr 28, 2024
Hi Maria, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,Jennifer

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jennifer on Apr 28, 2024
Hi Michael, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,Jennifer

10/10 Excellent

Ali

Traveled with partner
Staff
Stayed 1 night in Apr 2024
Response from Coleen Colita on Apr 26, 2024
Hi Ali, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response. We hope to see you again in the future. Kind regards, SkyCity Hotel Duty Managers

10/10 Excellent

Jaco, Te Aroha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The professional service, free parking and a wonderful bedroom with quality rest is fantastic
Stayed 1 night in Apr 2024
Response from SP on Apr 25, 2024
Hi Jaco, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response. We hope to see you again in the future. Kind regards, SkyCity Hotel Duty Manager

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was in excellent condition. It felt clean and almost like brand new. Was very impressed. Only down side, Pokey machines to handy for the wife for my liking
Stayed 1 night in Apr 2024
Response from Coleen Colita on Apr 25, 2024
Hi Peter, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,Jennifer

6/10 Okay

Watson

It is not a very good place
Stayed 1 night in Apr 2024
Response from Coleen Colita on Apr 24, 2024
Dear Watson, I trust you are having a lovely day. Thank you for taking the time to send us your valuable feedback. I would like to extend my apology that your expectation was not meet during their stay with us. If you would like to share feedback, please contact us directly. And we hope to see you again in the future. Kind regards, SkyCity Hotel Duty Manager

8/10 Good

ANNA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and New
Response from Jennifer on Apr 24, 2024
Hi Anna, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,Jennifer

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Fun time , thanks
Stayed 1 night in Apr 2024
Response from Jennifer on Apr 24, 2024
Hi Steven, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,Jennifer

10/10 Excellent

Ming Cheong, North Bondi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location. Clean & bright room, new bathroom, comfortable king bed & day bed/sofa. Big desk with table lamp. Free wifi & lots of USB charging ports. Provides hair dryer, steam iron, a safe for storing valuables, ironing board, fridge, free milk & coffee/ tea. Lots of food options. It is an excellent hotel & is linked to Sky Tower.
Stayed 2 nights in Apr 2024
Response from Coleen Colita on Apr 21, 2024
Hi Ming, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response. We hope to see you again in the future. Kind regards, SkyCity Hotel Duty Manager

10/10 Excellent

Antony

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay in the center of city. Hotel very tidy the staff were great. Enjoyed my stay.
Stayed 2 nights in Apr 2024
Response from Coleen Colita on Apr 21, 2024
Hi Anthony, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response. We hope to see you again in the future. Kind regards, SkyCity Hotel Duty Manager

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff and restaurants very good. TV choice and movies excellent . It would be great if there could be decaffeinated coffee and decaf black tea bags in rooms and restaurant. Some breakfast cutlery tea spoons very difficult to locate as a long way from other cutlery. Really helpful if there could be more than one location for trim milk as a very long way from other end of restaurant. Initial booking would have been direct with you rather than third part site if member of staff had been anything but helpful. Only on another call did I get helpful staff member who advised about unlocked site. (Too late for this booking). My wife is a Sapphire member and we could have got lots of extra points for the stay. Will be aware for future but a real pity.
Stayed 2 nights in Apr 2024
Response from Jennifer on Apr 19, 2024
Hi Timothy, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Warmest regards

10/10 Excellent

Vicki

Stayed 1 night in Apr 2024
Response from SP on May 7, 2024
Hi Vicki, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response. We hope to see you again in the future. Kind regards, SkyCity Hotel Duty Manager

10/10 Excellent

Kiri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location very convenient. Beautiful facility with easy access to casino, restaurants and local attractions. Absolutely stunning Skytower. Clean, comfortable peaceful rooms. Friendly, helpful staff.
Stayed 1 night in Apr 2024
Response from SkyCity Hotel Guest Services on Apr 16, 2024
Hi Kiri, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response. We hope to see you again in the future. Kind regards, SkyCity Hotel Guest Services

8/10 Good

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from Coleen Colita on Apr 16, 2024
Hi Kelly, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards, SkyCity Hotel Guest Services

8/10 Good

Regis, Bora Bora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Apr 2024
Response from SP on Apr 17, 2024
Hi Regis, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response. We hope to see you again in the future. Kind regards, SkyCity Hotel Guest Services

10/10 Excellent

Adrian

Liked: Cleanliness
Service was appreciated
Stayed 1 night in Apr 2024
Response from Coleen Colita on Apr 14, 2024
Dear Adrian,Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards, SkyCity Hotel Guest Services

10/10 Excellent

Sean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 3 nights in Apr 2024
Response from Coleen Colita on Apr 14, 2024
Dear Sean,Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,SkyCity Hotel Guest Services

10/10 Excellent

lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
Always a good stay here ☺️
Stayed 2 nights in Apr 2024
Response from Jennifer on Apr 15, 2024
Hi Lorraine, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,Jennifer

8/10 Good

June

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Coleen Colita on Apr 14, 2024
Dear June,Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards, SkyCity Hotel Guest Services

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Early safe place to park the car and walk to surrounding dinning and shopping
Stayed 2 nights in Apr 2024
Response from SP on Apr 12, 2024
Hi James, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response. We hope to see you again in the future. If there is any feedback you wish to share, please contact us directly. Kind regards, SkyCity Hotel Duty Manager

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from SP on Apr 11, 2024
Hi Kathleen, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response. We hope to see you again in the future. If there is any feedback you wish to share, please contact us directly. Kind regards, SkyCity Hotel Duty Manager

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is there, such a walkable place
Stayed 3 nights in Mar 2024
Response from Jennifer on Apr 10, 2024
Hi Randy, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,Jennifer

10/10 Excellent

Marilyn

Stayed 2 nights in Mar 2024
Response from Jennifer on Apr 28, 2024
Hi Marilyn, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,Jennifer

10/10 Excellent

Jorja

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t fault it at all. Absolutely loved our stay and staff were very approachable and kind! Only issue we had was we couldn’t get chrome cast to work to watch anything but that’s no biggy!
Stayed 1 night in Apr 2024
Response from Coleen Colita on Apr 8, 2024
Dear Jorja, Thank you for taking the time to share your feedback regarding your recent stay with us at SkyCity. We truly appreciate your comments, as it gives us the opportunity to understand where we can do better in the future to ensure we are delivering an exceptional experience to our guests. I do hope we are able to welcome you back to SkyCity in the future and if there is anything else I can assist with, please do not hesitate to get in touch. Warm Regards, Guest Service

6/10 Okay

Ying

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
The hotel is overall in a good condition and at a convenient location. While the waiting time for talking to the hotel front desk staff was quite long and I could still hear outside noise at night.
Stayed 1 night in Mar 2024
Response from Coleen Colita on Apr 7, 2024
Dear Ying, Thank you for taking the time to share your feedback regarding your recent stay with us at SkyCity. We truly appreciate your comments, as it gives us the opportunity to understand where we can do better in the future to ensure we are delivering an exceptional experience to our guests. I do hope we are able to welcome you back to SkyCity in the future and if there is anything else I can assist with, please do not hesitate to get in touch. Warm Regards, Guest Services

10/10 Excellent

Anaru

Stayed 1 night in Apr 2024
Response from SkyCity Hotel Guest Services on Apr 27, 2024
Hi Anaru, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response. We hope to see you again in the future. Kind regards, SkyCity Hotel Duty Managers

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean room. They didn’t replenish the milk for the coffee so I had to wander around for 5 minutes to find a room cleaner that had some, but aside from that it was just fine.
Response from Coleen Colita on Apr 6, 2024
Dear John, Thank you for taking the time to share your feedback regarding your recent stay with us at SkyCity. We truly appreciate your comments, as it gives us the opportunity to understand where we can do better in the future to ensure we are delivering an exceptional experience to our guests. I do hope we are able to welcome you back to SkyCity in the future and if there is anything else I can assist with, please do not hesitate to get in touch. Warm Regards, Guest Services

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place.
Stayed 3 nights in Apr 2024
Response from Jennifer on Apr 5, 2024
Hi John, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,Jennifer

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Coleen Colita on Apr 4, 2024
Hi Melanie, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards, SkyCity Hotel Guest Services

10/10 Excellent

Verity

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jennifer on Apr 3, 2024
Hi verity, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,Jennifer

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great staff. Lovely breakfast options at Fortuna
Stayed 2 nights in Mar 2024
Response from SkyCity Hotel Duty Manager on Apr 2, 2024
Hi Jennifer, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response. We hope to see you again in the future. If there is any feedback you wish to share, please contact us directly. Kind regards, SkyCity Hotel Duty Manager

8/10 Good

Yvonne Denise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So much to do. The casino was a big hit with my son. I loved that Queens St shopping and lots of eats are right around the corner within a very short walking distance. Dinner at Orbit was fabulous!
Stayed 5 nights in Mar 2024
Response from SP on Apr 1, 2024
Hi Yvonne Denise, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. If there is any feedback you wish to share, please contact us directly. Kind regards, SkyCity Hotel Duty Manager

8/10 Good

joan

Stayed 3 nights in Mar 2024
Response from Jennifer on Apr 24, 2024
Hi Joan, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,Jennifer

8/10 Good

Kieron Luis

Stayed 3 nights in Mar 2024
Response from SP on Apr 19, 2024
Hi Kieron Luis, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response. We hope to see you again in the future. Kind regards, SkyCity Hotel Duty Manager

10/10 Excellent

Stuart

Liked: Staff & service, amenities, property conditions & facilities
Right at the bottom of the Sky Tower
Stayed 1 night in Mar 2024
Response from Coleen Colita on Mar 29, 2024
Hi Brandon, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards, SkyCity Guest Services

10/10 Excellent

Gurjit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The family suite is amazing and designed very nice and the location of this room is central for everything z the staff was very helpful and professional. Thanks!
Stayed 1 night in Mar 2024
Response from Jennifer on Mar 28, 2024
Hi Gurjit, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,Jennifer

6/10 Okay

JOYCE

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
For the price not good value. Dont have the breakfast. Plates cold food cold. Towels off white and worn thin. Service in room good when done but not daily.
Stayed 3 nights in Mar 2024
Response from Coleen Colita on Mar 26, 2024
Dear Joyce, Thank you for taking the time to share your feedback regarding your recent stay with us at SkyCity. We truly appreciate your comments, as it gives us the opportunity to understand where we can do better in the future to ensure we are delivering an exceptional experience to our guests. I do hope we are able to welcome you back to SkyCity in the future and if there is anything else I can assist with, please do not hesitate to get in touch. Warm Regards, Guest Services

10/10 Excellent

Thomas, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Jennifer on Mar 23, 2024
Hi Thomas, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,Jennifer

10/10 Excellent

Jennings

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location in Auckland CBD!
Stayed 3 nights in Mar 2024
Response from Coleen Colita on Mar 22, 2024
Greetings from Skycity, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,Jennings

10/10 Excellent

Catherine Jeanne

Traveled with partner
Liked: Amenities
Welcoming, helpful staff. Great location. Comfortable room. Would recommend.
Stayed 3 nights in Feb 2024
Response from Tae - Guest Relations Executive on Mar 21, 2024
Thank you for the amazing review, Catherine! We hope to welcome you back in the near future. :)

8/10 Good

Judith

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Mar 2024
Response from SkyCity Front Office Team on Mar 21, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

HARSH

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service
Stayed 1 night in Mar 2024
Response from Jennifer on Mar 21, 2024
Hi harsh, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,Jennifer