Dear Asumi,Thank you for your 5-star review.Warm Regards,Desmond MoraesGeneral Manager

Dear Michiyo,Thank you for your 5-star review.Warm Regards,Desmond MoraesGeneral Manager

Hi Kimihito,Thank you for choosing Naumi Hotel and giving us 5 out of 5 for your stay.Wishing you safe travels and a speedy return.Eddy & team

Dear Onishi,Thank you for choosing to stay with us. I am happy to read that you enjoyed our modern facilities and guest room. We look forward to taking care of you again.Eddy & team

Dear Takuma,Thank you for staying with us and we wish you safe travels and a speedy return.Eddy & team

Dear Anonymous,Please accept our apologies for not delivering you a great Naumi experience.We do hope to see you again.Eddy & team

Dear Yoshihiro, Thank you for your fantastic rating for the Naumi Hotel Auckland Airport! We would love to hear what you thought about our establishment, so feel free to reach out to us if you have any feedback you would like to provide. I look forward to hearing from you, if not, all the best and we look forward to welcoming you back! Kind regards Steven Stanley Duty Manager

Dear Aiko, Thank you for your amazing review of the Naumi Hotel Auckland! Glad to see we could be of service to you for your lost property and that you enjoyed all the sights, sounds, and freebies we provide! Hope you had a great trip home, and look forward to welcoming your family back again. Kind regards Steven Stanley Duty Manager

Dear ungi, Thank you for taking the time to share your honest feedback. It was a pleasure to welcome you and we thank you for sharing the love! The warmth of your rating is a total delight. We'll be thrilled to have you back soon. Kind regards, Joseph Alexander Hotel Duty Manager

Dear Valued Guest, Thank you for taking the time to share your honest feedback from your recent stay with us. Your feedback on our mattress has been taken on board and we will definitely be sharing this to the respective teams for us to look into in detail. We were delighted having you with us and we hope to welcome you again whenever your travels bring you back to Auckland. Kind regards, Joseph Alexander Guest Relations Manager

Dear Carmeila We greatly appreciate your feedback, we are looking forward to seeing you in the near future.Kind RegardsDavid ZhuFront Office Manager

Dear Alastair Thanks for your feedback, we are grateful you enjoyed the technology we embraced, please feel free to check with us next time if anything else we can help you at reception, our receptionists are always enthusiastic to assist guests to use our new technology at anytime.Kind regards David Front Office Manager

Hello Sheila,Thank you for staying with us and we sincerely appreciate your feedback. We are delighted to hear that you liked our hotel.Please accept our humble apologies for the inconvenience with your experience with our staff, providing a unique customer service experience to our guests has always been an uncompromising objective of ours, this will be further discussed with the respective staff and the required course of action would be initiated to prevent such occurrences from happening again!We hope to provide you with even better service next time you choose to stay with us and exceed your expectations!

Hello Vincent,Thank you for staying with us and we sincerely appreciate your feedback - it's an opportunity for us to better our product & services.Please accept our humble apologies for the inconvenience caused with your experience including the road sound - being an airport hotel we are surrounded by roads from all corners; however, we would have certainly assisted you by allocating you a different room had you approached us upon arrival. Wishing to host you again during your next visit to Auckland and provide you with an enhanced experience!

Hello Azad,Thank you for staying with us and we sincerely appreciate your feedback. We are delighted to hear that you enjoyed our product & services, hoping your stay was a memorable one.Looking forward to hosting you again during your next visit to Auckland!

Hello Stephen,Thank you for staying with us and we sincerely appreciate your feedback. We are delighted to hear that you enjoyed our services and our proximity to the hotel was pretty useful to you, hoping your stay was a memorable one.Wishing to host you again during your next visit to Auckland!

Hello Te Aomihia,Thank you for staying with us and we sincerely appreciate your feedback. We are delighted to hear that you enjoyed our product & services, hoping your stay was a memorable one.Wishing to host you again during your next visit to Auckland!

Hi Jonathon,Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Warm regards,

Hi Dawn,Thank you for your review, we greatly appreciate it!We look forward to welcoming you again in the future!Warm regards,

Hi Kezia,Thank you for your review, we greatly appreciate it!We are delighted to know that you have enjoyed your stay and that you loved our food and complimentary snacks.We look forward to welcoming you again in the future!Warm regards,

Hi Cornella,Thank you so much for your kind review. We are delighted to know that you have enjoyed your stay and that you loved the look and feel of the hotel. Hoping to welcome you back soon.Warm regards,

Hi Ann,Thank you so much for your kind review, we greatly appreciate it. We are delighted to know that you have enjoyed your stay. Hoping to welcome you back soon.Warm regards,

Hi Gregory,Thank you for your review, we greatly appreciate it!We are delighted to know that you have enjoyed your stay.We look forward to welcoming you again in the future!Warm regards,

Hi Dan,Thank you for your review, we greatly appreciate it!We look forward to welcoming you again in the future!Warm regards,

Hi Michael,Thanks for your kind review and hope to welcome you back again very soon.Warm regards,

Hi Phillip,Thank you for your review, we greatly appreciate it!We look forward to welcoming you again in the future!Warm regards,

Hello Gregory,Thank you for staying with us and we sincerely appreciate your feedback. Please accept our humble apologies for the inconvenience with your experience with the external voice & the phone, we would have certainly provided you with an alternate option if you had approached the front desk during your stay.Hoping to host you again during your next visit to Auckland and provide you with an enhanced experience!

Hello Camille,Thank you for staying with us and we sincerely appreciate your feedback. Hope you had a wonderful & memorable stay with us,Apologies for the inconvenience but we practise a global standard check in / Check out time for our hotel.We hope to provide you with even better service next time you choose to stay with us and exceed your expectations!

Hello Peter,Thank you for staying with us and we sincerely appreciate your feedback. We are delighted to hear that you enjoyed our product & services, hoping your stay was a memorable one.We would love to host you again during your next visit to Auckland !

Hello Chee Kheong,Thank you for staying with us and we sincerely appreciate your feedback. We are delighted to hear that you enjoyed our product & services, hoping your stay was a memorable one.We would love to host you again during your next visit to Auckland !

Hello Stephen,Thank you for staying with us and we sincerely appreciate your feedback. We are delighted to hear that you enjoyed our automated self Check in /Check out process and appreciate our pricing, hoping your stay was a memorable one.We would love to host you again during your next visit to Auckland !

Hello Nicola,Thank you for staying with us and we sincerely appreciate your feedback.Please accept our humble apologies for the inconvenience you faced with our staff being engaged with a guest over the phone & not being able to acknowledge you in a timely manner. Also we understand that some guests do prefer personalized check in with a human interaction, an alternate to our contactless automated check-in.We hope to host you soon during your next visit to Auckland and provide you with an exceedingly high Naumi experience.Warm Regards,

Hello Hyerin,Thank you for staying with us and we sincerely appreciate your feedback. We are delighted to see that you enjoyed our product & services, hoping your stay was a memorable one.Hoping to host you again during your next visit to Auckland and provide you with an enhanced experience!

Thank you for staying with us and we sincerely appreciate your feedback. We are delighted to hear that you liked our decor and the whole vibe we try to create for our guests, hoping your stay was a memorable one.Looking forward to hosting you again during your next visit to Auckland.Warm Regards,

Hello Cathy,Thank you for staying with us and we sincerely appreciate your feedback. We are delighted to hear that you enjoyed our product & services, and our location was of convenience to you.Hoping to host you again during your next visit to Auckland!Warm Regards,

Hello Tannis,Thank you for staying with us and we sincerely appreciate your feedback. We are delighted to see your appreciation on the complimentary offering we do for our guests to make their stay a memorable one.Please accept our humble apologies for the inconvenience with your experience in the room, we would have certainly provided you with an alternate option if you had approached the front desk during your stay.Humble apologies for the inconvenience in your experience but I am glad to inform you that we are in the process of planning a refurbishment for the hotel in the near future and hope to host you soon during your next visit to Auckland and provide you with an exceedingly high Naumi experience.Warm Regards,

Hello Jenny,Thank you for choosing to stay with us and we sincerely appreciate your feedback. We are delighted to hear that you enjoyed our services and loved our friendly staff!Please accept our humble apologies for the inconvenience with the bathroom, we would have certainly provided you with an alternate option if you had approached the front desk during your stay.Hoping to host you again during your next visit to Auckland and provide you with an enhanced experience!Warm Regards,

Hello Lorraine,Thank you for staying with us and we sincerely appreciate your feedback. We are delighted to hear that you enjoyed our product & services, hoping your stay was a memorable one.Looking forward to hosting you again during your next visit to Auckland !Warm Regards,

Hello Diane,Thank you for choosing to stay with us and we sincerely appreciate your feedback. We are delighted to hear that you loved our friendly staff and our location was a convenience to you.Hoping to host you again during your next visit to Auckland !Warm Regards,

Hello Cheryl,Thank you for choosing to stay with us and we sincerely appreciate your feedback. Please accept our humble apologies for the inconvenience with your experience in the room, we would have certainly provided you with an alternate if you had approached the front desk during your stay.Also we only provide the shuttle service in collaboration with Yellow bus (government entity and run by their schedule) as an add-on service for our guests to provide them with a comfortable stay However I am glad to inform you that we are in the process of planning a refurbishment for the hotel in the near future and hope to host you soon during your next visit to Auckland and provide you with an exceedingly high Naumi experience.Warm Regards,

Hi Lewin,Thank you for your review, we greatly appreciate it!We look forward to welcoming you again in the future!Warm regards,

Hello Catherine,Thank you for staying with us and we sincerely appreciate your feedback. We are delighted to hear that you enjoyed our product & services, and your stay was a memorable one.Humble apologies for the inconvenience with your luggage, gladly we do provide luggage trollies at reception for a comfortable luggage transfer.Hoping to host you again during your next visit to Auckland and provide you with an enhanced Naumi experience!Warm Regards,

Hello Eva,Thank you for choosing to stay with us and we sincerely appreciate your feedback.Humble apologies for the inconvenience in your experience with the room but I am glad to inform you that we are in the process of planning a refurbishment for the hotel in the near future and hope to host you soon during your next visit to Auckland and provide you with an exceedingly high Naumi experience.Warm Regards,

Hello Ami,Thank you for choosing to stay with us and we sincerely appreciate your feedback. We are delighted to hear that you enjoyed our product & services and loved our friendly staff, hoping your stay was a memorable one.Looking forward to hosting you again during your next visit to Auckland.Warm Regards,