屋内プール、季節限定屋外プール、営業時間 11:30 ~ 22:00、プール パラソル、サンラウンジャー

グランド ハイアット アテネの口コミ

5 out of 5
グランド ハイアット アテネ
115, Syngrou Avenue, Athens, Attica

口コミ

8.6

非常に良い

評価 10 - 103 件の口コミ中 61 件が非常に良い" "
評価 8 - 103 件の口コミ中 20 件が良い" "
評価 6 - 103 件の口コミ中 12 件が普通" "
評価 4 - 103 件の口コミ中 3 件が不満" "
評価 2 - 103 件の口コミ中 7 件が非常に不満" "

9.0/10

清潔度

8.8/10

スタッフとサービス

8.6/10

設備とサービス

9.0/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

10/10 (非常に良い)

Navid

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I love hyatts and this has to be one of my favorite! Staff are amazing ! Only problem with this facility is the elevators that hopefully they will change ! Over all 10/10 will be back soon!
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

karoly

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Exceptional, friendly staff, and cleaningnes.
2024 年 5 月に 2 泊滞在

8/10 (良い)

Raquel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This hotel was fantastic. But, it's a solid 30 minute walk to anywhere you want to be. If you prefer walking over driving, I'd get something closer to the attractions.
2024 年 5 月に 2 泊滞在

6/10 (普通)

Leila、Irvine

気になった点 : 設備とサービス
Old Furnitire and room was so tiny
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Shelia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The Staff did a wonderful job taking care of me after my Flight was canceled and rerouted. The airlines sent my bag to a destination I didn’t go so I had no toiletries when I arrived neither did I have a change of clothes. They gave me a toiletries to help! I loved my room too for the short time I was there! Beautiful place.
2024 年 5 月に 1 泊滞在
Evelina Nikolarakou, Guest Service Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear esteemed guest,Greetings from Grand Hyatt Athens!Thank you for choosing our property as well as for taking the time to share this amazing rating and your kind feedback.Knowing that we have met your expectations in these crucial aspects of your experience is a testament to our commitment to excellence. Your kind words about the courtesy and service provided by our staff are deeply appreciated. We eagerly anticipate the opportunity to welcome you back to Grand Hyatt Athens for another memorable stay with us. Your continued patronage would be a true pleasure for us.Warmest regards,Evelina NikolarakouGuest Service Manager

10/10 (非常に良い)

Sonya

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful!! We loved it
2024 年 5 月に 2 泊滞在
Evelina Nikolarakouからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear esteemed guest,Greetings from Grand Hyatt Athens!Thank you for choosing our property as well as for taking the time to share this amazing rating and your kind feedback.It brings us immense joy to hear that your experience exceeded expectations and that you found our hotel to be of the highest caliber.We are thrilled to hear that you had an excellent experience with us and that you found our hotel to offer everything you could ask for as a guest. We eagerly anticipate the opportunity to welcome you back to Grand Hyatt Athens for another memorable stay with us. Your continued patronage would be a true pleasure for us.Warmest regards,Evelina NikolarakouGuest Service Manager

10/10 (非常に良い)

Scott

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hotel was nice staff was great! You have to take a taxi to acropolis area but was only 10 euros. Not a lot to do in the area around the hotel. They have a great spa and the roof top pool and restaurant are excellent the views of the acropolis at night were stunning.
2024 年 5 月に 4 泊滞在
Evelina Nikolarakouからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear esteemed guest,Greetings from Grand Hyatt Athens!Thank you for choosing our property as well as for taking the time to share this amazing rating and your kind feedback.It brings us immense joy to hear that your experience exceeded expectations and that you found our hotel to be of the highest caliber.We'll be sure to share your praise with our team and ensure they know the impact they've made on your stay.Should your travels bring you back to our area, we would be honored to welcome you once again and provide you with another outstanding stay.Warmest regards,Evelina NikolarakouGuest Service Manager

2/10 (非常に不満)

miguel

気になった点 : 清潔度、スタッフとサービス
Bad services wrong room
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Ira

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 8 泊滞在
Evelina Nikolarakouからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear esteemed guest,Greetings from Grand Hyatt Athens!Thank you for choosing our property as well as for taking the time to share this amazing rating and your kind feedback.It brings us immense joy to hear that your experience exceeded expectations and that you found our hotel to be of the highest caliber. We are thrilled to hear that you had an excellent experience with us and that you found our hotel to offer everything you could ask for as a guest. We eagerly anticipate the opportunity to welcome you back to Grand Hyatt Athens for another memorable stay with us. Your continued patronage would be a true pleasure for us.Warmest regards,Evelina NikolarakouGuest Service Manager

8/10 (良い)

Michaela

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Die Aussicht und der Pool in der 8.Etage sind beeindruckend. Das Frühstück ist reichhaltig. Die Speisen im Restaurant sind nicht ganz so gut.
2024 年 5 月に 3 泊滞在
Evelina Nikolarakou, Guest Service Managerからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear esteemed guest,Greetings from Grand Hyatt Athens!Allow us to thank you for choosing Grand Hyatt Athens and for taking the time to share your rating and feedback. We are delighted to know that you enjoyed the time spent with us and specifically our stunning views of the Acropolis and the variety of our culinary offerings at breakfast. However, we regret to hear that you didn't particularly enjoy the dinner at our restaurant.We take into consideration our guests' comments, as they help us and contribute to the continuous improvement of our services.We really hope that we will have the pleasure of welcoming you back again in the nearest future.Warmest regards,Evelina NikolarakouGuest Service Manager

8/10 (良い)

Magali、HACIENDA HEIGHTS

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hotel Restaurant food is not good.
2024 年 5 月に 3 泊滞在
Evelina Nikolarakou, Guest Service Managerからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear esteemed guest,Greetings from Grand Hyatt Athens!We would like to extend our sincere gratitude for sharing your recent experience with us.We are delighted to know that you enjoyed the time spent with us, however, we truly regret to hear that we did not meet your expectations with regards to the food in our restaurant.Please rest assured that we take your feedback seriously and will strive to address any issues raised to enhance the quality of our services for all our guests.We really hope that we will have the pleasure of welcoming you back again in the nearest future.Warmest regards,Evelina NikolarakouGuest Service Manager

10/10 (非常に良い)

Ivan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property is very nice though the area surrounding it looks very dirty.
2024 年 5 月に 1 泊滞在
Evelina Nikolarakou, Guest Service Managerからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear esteemed guest,Greetings from Grand Hyatt Athens!Thank you for choosing our property as well as for taking the time to share this amazing rating and your kind feedback.It brings us immense joy to hear that your experience exceeded expectations and that you found our hotel to be of the highest caliber.It was our pleasure to have you as our guest, and we look forward to welcoming you back to Grand Hyatt Athens for another exceptional stay in the future.Warmest regards,Evelina NikolarakouGuest Service Manager

10/10 (非常に良い)

Melanie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Evelina Nikolarakou, Guest Service Managerからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear esteemed guest,Greetings from Grand Hyatt Athens!Allow us to thank you for choosing Grand Hyatt Athens and for taking the time to share your rating and feedback. We are thrilled that you’ve enjoyed your stay, and that we could live up to your expectations in all areas. Should your travels bring you back to our area, we would be honored to welcome you once again and provide you with another outstanding stay.Warmest regards,Evelina NikolarakouGuest Service Manager

10/10 (非常に良い)

Ben

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
First time in Athens for my birthday, this hotel is lovely, the staff, breakfast and the rooms were immaculate. Will be returning in the future. Many thanks
2024 年 4 月に 4 泊滞在
Evelina Nikolarakouからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear esteemed guest,Greetings from Grand Hyatt Athens!Allow us to thank you for choosing Grand Hyatt Athens and for taking the time to share your rating and feedback. We are truly delighted to learn that your experience was nothing short of exceptional. Regarding the purpose of your stay, we are very happy you chose to celebrate such special occasion with us.It is truly gratifying to know that every aspect of your stay, from the hotel's facilities to the rooms, the breakfast and the service provided by our staff met your expectations to perfection. We strive to create memorable experiences for all our guests, and your positive feedback serves as motivation for our team to continue delivering exceptional hospitality. Should your travels bring you back to our area, we would be honored to welcome you once again and provide you with another outstanding stay.Warmest regards,Evelina NikolarakouGuest Service Manager

10/10 (非常に良い)

Gabay

2024 年 4 月に 1 泊滞在
Evelina Nikolarakouからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear esteemed guest,Greetings from Grand Hyatt Athens!Thank you for choosing our property as well as for taking the time to share this amazing rating and your kind feedback.It brings us immense joy to hear that your experience exceeded expectations and that you found our hotel to be of the highest caliber.Delivering a superb experience to our guests is our utmost priority, and your feedback serves as a rewarding validation of our commitment to excellence. We eagerly anticipate the opportunity to welcome you back to Grand Hyatt Athens for another memorable stay with us. Your continued patronage would be a true pleasure for us.Warmest regards,Evelina NikolarakouGuest Service Manager

10/10 (非常に良い)

Diana

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This hotel is very comfortable and clean. There is a stop for the Hop on hop off your bus right outside the door which was great. Not many dining options around but there were a couple of good restaurants. Overall great experience.
2024 年 4 月に 2 泊滞在
Evelina Nikolarakouからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear esteemed guest,Greetings from Grand Hyatt Athens!Allow us to thank you for choosing Grand Hyatt Athens and for taking the time to share your rating and feedback. We are truly delighted to learn that your experience was nothing short of exceptional. It brings us immense pleasure to learn that your recent stay with us was met with such satisfaction.Your positive feedback serves as motivation for our team to continue delivering exceptional hospitality. Should your travels bring you back to our area, we would be honored to welcome you once again and provide you with another outstanding stay.Warmest regards,Evelina NikolarakouGuest Service Manager

10/10 (非常に良い)

Jianrong

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Evelina Nikolarakou, Guest Service Managerからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Esteemed Guest,Greetings from sunny Greece!We would like to thank you for taking the time to share your delightful feedback following your recent stay with us. It brings us immense pleasure to learn that your recent stay with us was met with such satisfaction. Delivering a superb experience to our guests is our utmost priority, and your feedback serves as a rewarding validation of our commitment to excellence.We eagerly anticipate the opportunity to welcome you back to Grand Hyatt Athens for another memorable stay with us. Your continued patronage would be a true pleasure for us.Warmest regards,Evelina NikolarakouGuest Service Manager

10/10 (非常に良い)

MURAD

2024 年 4 月に 2 泊滞在
Evelina Nikolarakouからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear esteemed guest,Greetings from Grand Hyatt Athens!Thank you for choosing our property as well as for taking the time to share this amazing rating and your kind feedback.It brings us immense joy to hear that your experience exceeded expectations and that you found our hotel to be of the highest caliber.We are thrilled to hear that you had an excellent experience with us and that you found our hotel to offer everything you could ask for as a guest. We eagerly anticipate the opportunity to welcome you back to Grand Hyatt Athens for another memorable stay with us. Your continued patronage would be a true pleasure for us.Warmest regards,Evelina NikolarakouGuest Service Manager

2/10 (非常に不満)

Brittany

カップルで旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Our first night stay was okay. The staff was friendly and our room was nice. We returned a week later to stay another two nights and we had paid for the same room as our first original stay. We did not receive the same room tho. My husband and I are both 6 feet tall so a king size bed is pretty much a necessity for us to get any sleep. Well upon our second stay they put us in a small double bed in a small room (we paid for a king size). We r brought this up to the staff and they basically said they couldn’t do anything and they were very booked up. They said try again tomorrow and they’d put us in the appropriate room after other guests checked out. We came after check out time and they said they still didn’t have anything available and they would call our room in 3 hours when they had time to get rooms cleaned. Never heard from them again until checkout the next morning when I told them again I was unhappy. They didn’t offer to refund some of our payment or anything. Staff was not helpful at all or kind. I would not recommend staying at this hotel.
2024 年 4 月に 1 泊滞在
Evelina Nikolarakou, Guest Service Managerからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear valuable guest,Greetings from Grand Hyatt Athens!Allow us to thank you for choosing Grand Hyatt Athens and for taking the time to share your rating and feedback. First and foremost, please accept our sincere apologies for any inconvenience or dissatisfaction you may have experienced during your stay. It is our utmost priority to ensure that each guest enjoys a pleasant and memorable experience with us, and we are so sorry that we fell short to meet your expectations in certain areas.Should you wish to discuss your experience further with us, please do not hesitate to contact us. We would be more than glad to have your insights on this matter, as we would like to clarify the situation and assure you that corrective measures are underway. Once again, we sincerely apologise for any inconvenience you experienced during your stay. We value your comments and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Warmest regards,Evelina NikolarakouGuest Service Manager

2/10 (非常に不満)

Brittany

カップルで旅行
良かった点 : 施設のコンディションと設備
気になった点 : 清潔度、設備とサービス
Our first night stay was okay. The staff was friendly and our room was nice. We returned a week later to stay another two nights and we had paid for the same room as our first original stay. We did not receive the same room tho. My husband and I are both 6 feet tall so a king size bed is pretty much a necessity for us to get any sleep. Well upon our second stay they put us in a small double bed in a small room (we paid for a king size). We r brought this up to the staff and they basically said they couldn’t do anything and they were very booked up. They said try again tomorrow and they’d put us in the appropriate room after other guests checked out. We came after check out time and they said they still didn’t have anything available and they would call our room in 3 hours when they had time to get rooms cleaned. Never heard from them again until checkout the next morning when I told them again I was unhappy. They didn’t offer to refund some of our payment or anything. Staff was not helpful at all or kind. I would not recommend staying at this hotel.
2024 年 4 月に 2 泊滞在
Evelina Nikolarakou, Guest Service Managerからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear valuable guest,Greetings from Grand Hyatt Athens!Allow us to thank you for choosing Grand Hyatt Athens and for taking the time to share your rating and feedback. First and foremost, please accept our sincere apologies for any inconvenience or dissatisfaction you may have experienced during your stay. It is our utmost priority to ensure that each guest enjoys a pleasant and memorable experience with us, and we are so sorry that we fell short to meet your expectations in certain areas.Should you wish to discuss your experience further with us, please do not hesitate to contact us. We would be more than glad to have your insights on this matter, as we would like to clarify the situation and assure you that corrective measures are underway. Once again, we sincerely apologise for any inconvenience you experienced during your stay. We value your comments and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Warmest regards,Evelina NikolarakouGuest Service Manager

8/10 (良い)

Robert

2024 年 4 月に 2 泊滞在
Evelina Nikolarakou, Guest Service Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear esteemed guest,Greetings from Grand Hyatt Athens!Allow us to thank you for choosing Grand Hyatt Athens and for taking the time to share your rating and feedback. We are thrilled that you’ve enjoyed your stay with us and that we could live up to your expectations.We really hope that we will have the pleasure of welcoming you back again in the nearest future.Warmest regards,Evelina NikolarakouGuest Service Manager

10/10 (非常に良い)

GUS、PARKLAND

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel is excellent! The rooms are great! The service amazing
2024 年 4 月に 6 泊滞在
Evelina Nikolarakou, Guest Service Managerからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Mr. Armenakis,Greetings from Grand Hyatt Athens,Thank you for choosing our property as well as for taking the time to share this amazing rating and your kind feedback.It is truly gratifying to know that every aspect of your stay, from the facilities, to the rooms and the service met your expectations to perfection. We'll be sure to share your praise with our team and ensure they know the impact they've made on your stay.We eagerly anticipate the opportunity to welcome you back to Grand Hyatt Athens for another memorable stay with us. Your continued patronage would be a true pleasure for us.Warmest regards,Evelina NikolarakouGuest Service Manager

10/10 (非常に良い)

Maria

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location. Stunning view of the Parthenon.
2024 年 4 月に 1 泊滞在
Evelina Nikolarakou, Guest Service Managerからの返信 (投稿日 : 2024 年 4 月 26 日)
Dear valuable guest,Thank you for your glowing review! We are thrilled you enjoyed the majestic Acropolis view.The kind words about our scenery truly make our day.I will be sure to share your praise with our team.We'd love to welcome you back in the near future to create more unforgettable moments!

10/10 (非常に良い)

Maria

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Perfect option. Great brea
2024 年 4 月に 1 泊滞在
Evelina Nikolarakou, Guest Service Managerからの返信 (投稿日 : 2024 年 4 月 26 日)
Dear valuable guest,Thank you for sharing your fantastic experience! We're delighted that our hotel met your expectations. We can't wait to welcome you back to create more wonderful memories together!

8/10 (良い)

Jessica

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The room was good until i looked under the bed , there was a thick film of dirt under there . I happed to look my second to last day so i didn’t complain , just packed up my stuff and got ready to leave . Other than that it was a good stay the shower was a little tricky.
2024 年 3 月に 3 泊滞在
Grand Hyatt Athensからの返信 (投稿日 : 2024 年 4 月 21 日)
Dear Guest,Thank you for sharing your experience. We take all feedback seriously and are looking into the concerns you've raised. Our goal is to ensure every guest has a seamless stay. We appreciate your patience as we address this matter internally.Warmest regards,Nancy MakriGuest relations Manager

10/10 (非常に良い)

Graham

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 4 泊滞在
Grand Hyatt Athensからの返信 (投稿日 : 2024 年 4 月 21 日)
Dear Guest,Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience!Warm regards,Nancy Makri Guest relations Manager

8/10 (良い)

Andrea

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Grand Hyatt Athensからの返信 (投稿日 : 2024 年 4 月 21 日)
Dear Guest,Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience!Warm regards,Nancy Makri Guest relations Manager

8/10 (良い)

Choudhry Yasir、Coulsdon

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Very good hotel, very good breakfast with amazing views, great facilities specially swimming pool and spa facitilities were really good for the kids
2024 年 4 月に 3 泊滞在
Grand Hyatt Athensからの返信 (投稿日 : 2024 年 4 月 21 日)
Dear Guest, Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience!Warmest regards, Nancy MakriGuest Relations Manager

6/10 (普通)

Hannah

家族旅行
良かった点 : スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
The staff was super nice, breakfast was great with beautiful views from rooftop breakfast room. Only concern was very small bathroom/shower door not able to block water splashing at all, bedroom would be wet even you are super careful
Grand Hyatt Athensからの返信 (投稿日 : 2024 年 4 月 21 日)
Dear Guest, Thank you for bringing this to our attention. We're actively investigating your concerns to improve our services. Your feedback helps us identify areas for enhancement. If you'd like to discuss this further, please reach out so we can address any specific issues.Warmest regards, Nancy MakriGuest Relations Manager

8/10 (良い)

Ashkan、Rotterdam

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice hotel
2024 年 3 月に 3 泊滞在
Grand Hyatt Athensからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Guest, Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience! Warmest regards, Nancy Makri, Guest Relations Manager

10/10 (非常に良い)

Damian Nicholas

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 6 泊滞在
Grand Hyatt Athensからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Mr. Nicolas, Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience! Warmest regards, Nancy Makri, Guest Relations Manager

8/10 (良い)

Andrew

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice hotel, friendly staff.
2024 年 1 月に 6 泊滞在
Grand Hyatt Athensからの返信 (投稿日 : 2024 年 3 月 31 日)
Dear Guest,Thank you for your feedback! Looking forward to welcoming you back for a more enjoyable experience!Warmest regards,Nancy MakriGuest Relations Manager

10/10 (非常に良い)

Justin Wallace

2024 年 3 月に 5 泊滞在
Grand Hyatt Athensからの返信 (投稿日 : 2024 年 4 月 21 日)
Dear Guest,Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience!Warm regards,Nancy Makri Guest relations Manager

6/10 (普通)

Yihang

2024 年 3 月に 1 泊滞在
Grand Hyatt Athensからの返信 (投稿日 : 2024 年 3 月 31 日)
Dear Guest,Thank you for your feedback! Looking forward to welcoming you back for a more enjoyable experience!Warmest regards,Nancy MakriGuest Relations Manager

10/10 (非常に良い)

jahanara

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
All
2024 年 3 月に 2 泊滞在
Grand Hyatt Athensからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Guest,Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay.Looking forward to welcoming you back for another memorable experience!Warmest regards,Nancy MakriGuest Relations Manager

10/10 (非常に良い)

vasilios

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Great staff
2024 年 3 月に 8 泊滞在
Grand Hyatt Athensからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Guest, Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience!Kind regards, Nancy Makri

2/10 (非常に不満)

QIUPING

2023 年 12 月に 3 泊滞在
Grand Hyatt Athensからの返信 (投稿日 : 2024 年 3 月 19 日)
Dear Guest,We value your feedback immensely as it helps us identify areas for improvement. Your comments have been shared with our management team for further review and action.We would like to extend a personal invitation for you to contact us directly to discuss your concerns in more detail. Your satisfaction is our top priority, and we are committed to addressing any issues you may have experienced during your stay.Please feel free to reach out to us at and we will be more than happy to assist you in any way we can.Warm regards,Nancy MakriGuest Relations Manager

10/10 (非常に良い)

Maria Pilar

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Grand hyatt is clean, spacious, has plenty of amenities, friendly staff. Nice location , nice and calm. Near city center.
2024 年 3 月に 5 泊滞在
Grand Hyatt Athensからの返信 (投稿日 : 2024 年 3 月 16 日)
Dear Mrs. Pilar,Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience! Warmest regards, Nancy Makri Guest Relations Manager

10/10 (非常に良い)

vasilios

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice and helpful staff
2024 年 3 月に 1 泊滞在
Grand Hyatt Athensからの返信 (投稿日 : 2024 年 3 月 16 日)
Dear Mr. Vasileios,Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience! Warmest regards, Nancy Makri Guest Relations Manager

10/10 (非常に良い)

vasilios

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Just great
2024 年 2 月に 8 泊滞在
Grand Hyatt Athensからの返信 (投稿日 : 2024 年 3 月 16 日)
Dear Mr. Vasileios,Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience! Warmest regards, Nancy Makri Guest Relations Manager

4/10 (不満)

David、Roseville

出張, グループ旅行
Very regrettable experience to stay at this hotel. Don't book
2024 年 3 月に 3 泊滞在
Grand Hyatt Athensからの返信 (投稿日 : 2024 年 3 月 31 日)
Dear Guest,We apologize for any inconvenience caused. Please feel free to contact us directly to address this matter.Kind regards,Nancy Makri Guest Relations Manager

8/10 (良い)

Denys

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Didn’t have a good view.Room was clean,but bathroom fan wasn’t working well. Could sense the smell of humidity.Signs of aging hotel are significant in the room.
2024 年 3 月に 3 泊滞在
Grand Hyatt からの返信 (投稿日 : 2024 年 3 月 12 日)
Dear Guest Denys, hank you for bringing this to our attention. We're actively investigating your concerns to improve our services. Your feedback helps us identify areas for enhancement. If you'd like to discuss this further, please reach out so we can address any specific issues.Warmest regards, Nancy Makri, Guest Relations Manager

10/10 (非常に良い)

vasilios

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice ataff
2024 年 2 月に 14 泊滞在
Grand Hyatt からの返信 (投稿日 : 2024 年 3 月 12 日)
Dear Guest Vasilios, Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience! Warmest regards, Nancy Makri Guest Relations Manage

8/10 (良い)

Virgil

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was just fine for what I was doing in Athens.
2024 年 2 月に 6 泊滞在
Grand Hyatt Athensからの返信 (投稿日 : 2024 年 3 月 9 日)
Dear Guest, Thank you for sharing your experience! We're delighted that our hotel met your expectations. We can't wait to welcome you back to create more wonderful memories together!Warmest regards, Nancy MakriGuest Relations Manager

10/10 (非常に良い)

judith

2024 年 3 月に 2 泊滞在
Grand Hyatt Athensからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Guest,Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay.Looking forward to welcoming you back for another memorable experience!Warmest regards,Nancy MakriGuest Relations Manager

10/10 (非常に良い)

David

2024 年 3 月に 1 泊滞在
Grand Hyatt Athensからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Guest,Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay.Looking forward to welcoming you back for another memorable experience!Warmest regards,Nancy MakriGuest Relations Manager

10/10 (非常に良い)

Brian

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I was highly pleased with this location. There are many dining options with walking distance. The staff is very hospitable.
2024 年 2 月に 5 泊滞在
Grand Hyatt Athensからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear Guest Brian, Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience! Warmest regards, Nancy Makri Guest Relations Manager

10/10 (非常に良い)

Rani

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 2 泊滞在
Grand Hyatt Athensからの返信 (投稿日 : 2024 年 2 月 18 日)
Dear Guest Rani, Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience! Warmest regards, Nancy Makri Guest Relations Manager

8/10 (良い)

Ahsen Manzoor

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Luksus hotel med lækker spa og fantastisk udsigt
Lækkert hotel med super luksus, men vi havde problemer med aircondition den første nat, hvorefter de opgraderede os til hjørnesuite næste nat. Hovedpuderne havde desværre kun 1 hårhedsgrad. Det ville være super med lidt flere varianter. Morgenmaden var luksuriøs med panorama udsigt over hele Athen. Spa området var ekstrem luksus med stor svømmebassin, jacussi, sauna, tyrkisk bad osv. Virkeligt lækkert.
2024 年 2 月に 2 泊滞在
Grand Hyatt Athensからの返信 (投稿日 : 2024 年 2 月 12 日)
Dear Guest Ahsen, Thank you for sharing your experience! We are delighted that our hotel met your expectations. We cannot wait to welcome you back to create more wonderful memories together! Warmest regards, Nancy Makri Guest Relations Manager

4/10 (不満)

Po Hui

気になった点 : 施設のコンディションと設備、客室の快適度
Good service, bad experience
The staff was friendly but the hotel/room itself was disappointing, First we were given a room at the very very end of the hotel in a roundabout, literally over 5 minute walk after getting off the elevators, and the hotel is clearly not full based on empty rooms we saw and can still book during our stay. Also the hotel gave us signs to say they would charge for extra bottles of water after the first day, same with coffee pods. The night before we check out, bathroom smelled like backed up sewage. Also the gym yoga mats are disintegrating into little pieces of plastic all over the gym. Water is rarely available in the gym.
2024 年 2 月に 2 泊滞在
Grand Hyatt Athensからの返信 (投稿日 : 2024 年 2 月 6 日)
Dear Po Hui,We are truly sorry your stay fell short of expectations. Your feedback is invaluable in our quest for improvement. We are actively addressing the concerns raised to ensure a better experience for future guests. We would love the chance to welcome you back and showcase the enhancements made.Warmest regards,Nancy makriGuest Relations Manager