8/10 (良い)
Imogen R.、Yeovil, Somerset
2024 年 8 月 17 日
良かった点 : 清潔度
Beautiful
The villa is exactly like the listing - it’s beautiful as is the area it is situated within. It’s spacious with many areas for relaxing, and the pool was bigger than the photos suggest so that was a lovely surprise. The owner is lovely, and responds quickly to messages. She kindly waited at the villa for our arrival at 2am which was much appreciated.
As with most things, there are some areas for improvement which we felt the need to raise as spending over £5k for 10 nights, I would have expected a little better;
Staining on sofas, Ripped sunbed cover, Bad repair jobs on outdoor seating by the pool, Not enough glasses or mugs (considering the villa sleeps 16, there wouldn’t be enough), A piece of gym equipment was broken, Oven was broken for first 3 days.
Finally - fire extinguishes. None of the ones within the property work. All are broken and this was confirmed by the owner on the last day of our stay. During our stay there were wildfires and it was a worry to think that a) we didn’t have any means to putting out a fire and b) all firefighters were attending to the wildfires and therefore wouldn’t have been able to respond to a domestic fire in a timely fashion. In the UK not having working fire extinguishers is a major issue and holiday lets wouldn’t be able to operate until working ones were installed. I’ve raised a separate complaint into VRBO on this subject alone.
Not withstanding the above, the villa was beautiful and the area captured our hearts.
Imogen R.
2024 年 8 月に 10 泊滞在