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クレオパトラ ホテルの口コミ

3 out of 5
クレオパトラ ホテル
Saad Zaghloul, Aswan, Aswan Governorate

口コミ

7.4

良い

評価 10 - 23 件の口コミ中 5 件が非常に良い" "
評価 8 - 23 件の口コミ中 9 件が良い" "
評価 6 - 23 件の口コミ中 6 件が普通" "
評価 4 - 23 件の口コミ中 2 件が不満" "
評価 2 - 23 件の口コミ中 1 件が非常に不満" "

7.2/10

清潔度

7.6/10

スタッフとサービス

6.0/10

設備とサービス

7.0/10

施設のコンディションと設備

6.4/10

環境への配慮

口コミ

6/10 (普通)

sp3d5vm9

良かった点 : 清潔度、スタッフとサービス
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

TOMOYOSHI

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
深夜に到着になるのでこのホテルにしました。駅からすぐで、大きいホテルなのですぐにわかります。24時間ガードマンがいて安心でき、広くて綺麗なエントランスがあります。部屋は確かに少し古いです。しかしスタッフたちの優しさ、人の良さがとても良かったです。知らない土地を旅行するにあたり、部屋の古さなどより、一番大切なのはスタッフの優しさ、ホスピタリティだと感じました。
2023 年 10 月に 1 泊滞在
ehabからの返信 (投稿日 : 2023 年 10 月 24 日)
Dear valued guest, Thank you for having chosen to stay at Cleopatra Hotel Aswan, Egypt. We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities. We hope to be able to welcome you back some time in the future. With kind regards, Hotel Management

8/10 (良い)

Rafael、Topeka

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice, clean friendly hotel with walkable places to go to.
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Christophe

2023 年 12 月に 1 泊滞在
Ehabからの返信 (投稿日 : 2024 年 3 月 9 日)
Dear valued guest, Thank you for having chosen to stay at Cleopatra Hotel Aswan, Egypt. We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities. We hope to be able to welcome you back some time in the future. With kind regards, Hotel Management

8/10 (良い)

Antonio、Doral

2023 年 12 月に 3 泊滞在
Ehabからの返信 (投稿日 : 2024 年 3 月 9 日)
Dear valued guest, Thank you for having chosen to stay at Cleopatra Hotel Aswan, Egypt. We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities. We hope to be able to welcome you back some time in the future. With kind regards, Hotel Management

4/10 (不満)

Hugo

良かった点 : スタッフとサービス
気になった点 : 清潔度、客室の快適度
La chambre était vestuste et pas propre. La chambre ressemble à une chambre des années 60 (gros rideaux avec coffret, moquette partout, canapé et lits en bois). Je ne ferais pas dormir quelqu’un dedans si j’étais gérant de l’hôtel. C’est une honte. La sdb : Douche qui inonde la salle de bains La salle de bain est une salle de bain de résidence étudiante (rideau de douche, bac de douche, pas de mitijeur, pommeau de douche qui est ébranlé) La chambre a une climatisation qui fait un bruit très fort empêchant de dormir
2023 年 9 月に 2 泊滞在
Cleopatra Hotelからの返信 (投稿日 : 2023 年 10 月 5 日)
Dear valued guest, Many thanks for taking the time to complete review about {{ Cleopatra Hotel }} , Aswan, Egypt. We are pleased to hear that there were many aspects of your holiday that you enjoyed. It’s always pleasing to hear that guests are satisfied. However, we are sorry to learn that we did not meet with all of your expectations whilst on holiday. Your comments will be discussed with concerning departments and an action plan made to include extra training will be formed to improve that particular service to our guests. It is with these comments that we can only improve our service and continue to be committed to provide a high standard of service. Once again thank you for taking the time to write the review and we hope that we are able to welcome you back in the future to see the improvements which are continuously being implemented. Best Regards, Hotel Management

10/10 (非常に良い)

Sabrina

良かった点 : 清潔度
2023 年 9 月に 3 泊滞在
Cleopatra Hotelからの返信 (投稿日 : 2023 年 10 月 5 日)
Dear valued guest, Thank you for having chosen to stay at Cleopatra Hotel Aswan, Egypt. We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities. We hope to be able to welcome you back some time in the future. With kind regards, Hotel Management

8/10 (良い)

Alexander

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Good
2023 年 8 月に 1 泊滞在

8/10 (良い)

HO

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The staff was really helpful for me to book tours and train tickets.
2023 年 6 月に 1 泊滞在

6/10 (普通)

Ahmed

家族旅行
気になった点 : 清潔度、スタッフとサービス
2023 年 5 月に 2 泊滞在

8/10 (良い)

Tarig

2023 年 6 月に 1 泊滞在

6/10 (普通)

Ahmed

良かった点 : 清潔度、客室の快適度
気になった点 : スタッフとサービス
2023 年 6 月に 2 泊滞在

10/10 (非常に良い)

Tarig

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very efficient staff and helpful , everything in good order family very pleased with the stay and would recommend to others thank you
2023 年 6 月に 1 泊滞在

8/10 (良い)

Sergio

良かった点 : スタッフとサービス、施設のコンディションと設備
This a good an convenient property for a short stay. It is well located in a very busy area, a couple of blocks from the river Nile. The staff is friendly but not very efficient, but they try. Language is a bit of a challenge.
2023 年 6 月に 2 泊滞在

6/10 (普通)

宿泊されたお客様

家族旅行
良かった点 : スタッフとサービス
Mauvais rapport qualité prix
Hôtel avec un lobby correct. Aucune insonorisation. Bruits jusque tard dans la nuit. Personnel aimable et disponible. Petit déjeuner servi à table vraiment pas top correspondant au dejeuner à emporter. Grande chambre mais frigo ne refroidissait pas. Climatisation bruyante et grille absente ! Salle de bain pas pratique. Bonne literie. Bien placé géographiquement.
2023 年 4 月に 3 泊滞在

8/10 (良い)

Sita

グループ旅行
良かった点 : スタッフとサービス、客室の快適度
Cheap and Cheerful
Cheap and cheerful right near the Aswan night market in walking distance to all places. For us it was a convenience stop. Dont expect too much but also its not wjat some people say. Its jist a basic hotel with a bed, bathroom and clean towels. Breakfast was limited (one boiled egg, tomatoes, cheese, cucumber, banana and tea/coffee.
2023 年 4 月に 2 泊滞在

6/10 (普通)

Xave Edison

良かった点 : スタッフとサービス
Average Hotel
The hotel is situated in a good location which is closed to the mall and railway station. Staffs are very friendly and helpful. The room is very basic with no free water, kettle and coffee bag/tea bags provided. Tv channels are limited but have English movies to watch. The bathroom needs some upgrading and the shower area is very small and difficult to bath. Hot water supply is good. The carpet is very dusty as well as the table and chair outside the balcony. The hotel needs to work on all the doors as I have to use strength to open and close which create a lot of noises. During my stay, my neighbors came back home very latel and were banging the door in the middle of the night which disrupted my sleep. The restaurant doesn't open till late as told. I went down at 5pm and was told that they do not serve dinner but there were few groups of local tourists sitting there. Overall it is still an ok hotel but needs some improvement on their premises.
2023 年 1 月に 3 泊滞在

4/10 (不満)

Brittany

家族旅行
気になった点 : スタッフとサービス
Mediocre
It was mediocre. There was confusion about the pricing when we arrived, which was disappointing and frustrating. More money than it’s worth for sure. Very old and average.
2022 年 12 月に 2 泊滞在
Yasmineからの返信 (投稿日 : 2023 年 1 月 17 日)
Dear Brittany We appreciate your time for sharing your valuable feedback & we apologize for the inconvenience, hoping you have a better experience next time

2/10 (非常に不満)

Porsche

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
NOPE! Don’t do it! Wifi is only in the lobby WHEN IT WORKS, my bed was a boxy, hard mattress, and the most disgusting was the sheets underneath my sheets which had yellow stains on them likely contributing to the urine smell I was detecting when I’d turn off the AC. I sent the pics to Expedia for a compensation. The next morning, breakfast was light but I partook. Since foreigners are encouraged to not have tap, I asked for bottled water instead of the juices. As I prepared to leave, they attempted to charge me for it. No way I was going to pay for their mistake of not informing me it was not included. After unkindly letting them know this, they accepted their mistake. Meanwhile, for my other stays all around Egypt, BOTTLED WATER WAS INCLUDED alongside WIFI IN MY ROOMS!
2022 年 10 月に 1 泊滞在