6/10 (普通)
Mandeep
家族旅行
2024 年 6 月 20 日
気になった点 : 清潔度、施設のコンディションと設備
We were disappointed with our recent stay at your hotel. Here's why:
The hotel was undergoing renovations, which were not mentioned on your website.
Due to renovations, key amenities like the pool were unavailable but still charging the full rate felt unfair. It would have been appropriate to offer a discount to reflect the limitations imposed by the renovation.
Our room was not properly cleaned. Finding hair on the pillow was a clear sign that housekeeping standards were not met.
Additionally, dust was present in the lobby air likely due to the ongoing renovations. This detracted from the overall ambiance.
Mandeep
2024 年 6 月に 1 泊滞在