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ザ イン オン ビルトモア エステートの口コミ

4 out of 5
ザ イン オン ビルトモア エステート
1 Antler Hill Rd, Asheville, NC

口コミ

9.6

最高に素晴らしい

評価 10 - 1002 件の口コミ中 813 件が非常に良い" "
評価 8 - 1002 件の口コミ中 128 件が良い" "
評価 6 - 1002 件の口コミ中 36 件が普通" "
評価 4 - 1002 件の口コミ中 16 件が不満" "
評価 2 - 1002 件の口コミ中 9 件が非常に不満" "

9.8/10

清潔度

9.6/10

スタッフとサービス

9.4/10

設備とサービス

9.6/10

施設のコンディションと設備

9.2/10

環境への配慮

口コミ

10/10 (非常に良い)

Manny、Brambleton

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Will come back again
2024 年 5 月に 1 泊滞在
Amanda, the Inn on Biltmore Estateからの返信 (投稿日 : 2024 年 5 月 25 日)
We look forward to your visit again! See you soon!

2/10 (非常に不満)

Lisa、Alpharetta

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I arrived around 10 pm and 2 large buses pulled into the circle in front of me blocking access to be able to check in. After 10 minutes, and no one coming out to see if I need help, I decided to pull around to the self parking area. I parked as close as I could, but that was still very far back. This was my first time on the property, so I could only see in the very dimly lit area a set of stairs that led from the parking lot up to the front desk to be able to finally check in. I ended up having to walk on the main road up to the front of the property with my large rolling suitcase. There are no sidewalks so I was walking in the road with cars passing me in the dark night. I brought up my troubles just getting checked in and the front desk apologized for my inconvenience. After checking in I noticed I was placed on a floor with a very large and loud wedding party who had rented a room nearby. At nearly 11 pm at night they were so loud I could hear them all the way down the hall. I would never have expected such a raucous group at a property I paid $500 /night to stay in. This was unacceptable. I went to the front desk and the clerk said “quiet time” was after midnight so to let her know if it was still loud after that time. The room was as expected and advertised, but the experience was so very disappointing.
2024 年 5 月に 1 泊滞在
Jasonからの返信 (投稿日 : 2024 年 5 月 23 日)
Good day __Thank you very much for taking the time to share your feedback from your recent experience with us to help us improve for the future. We have looked into your reservation further and are very disheartened to hear that your visit fell short of your expectations and most certainly our own.Please know that we have investigated the matter further and shared your feedback with the appropriate managers to ensure that actions are taken towards preventing this in the future. While I know there is nothing I can do to change the experience that you had with us, please allow me to extend to your reservation a credit of 100 simply as a tangible gesture for the inconveniences.We would like to thank you again for your patronage, and for taking the time to share that feedback. If we ever have the opportunity to host you again, I hope that you'll reach out so that we can ensure a problem free stay that is beyond your expectations.Warm regards,Jason KatzFront Desk SupervisorThe Inn on Biltmore Estate

10/10 (非常に良い)

Tamar

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We will return.
2024 年 5 月に 2 泊滞在
cbrookhouzenからの返信 (投稿日 : 2024 年 5 月 22 日)
Good morning, thank you for staying at The Inn on Biltmore Estate. We look forward to seeing you again!

10/10 (非常に良い)

Keith

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was an amazing stay of our vacation
2024 年 5 月に 1 泊滞在
Inn on Biltmore Estate Supervisorからの返信 (投稿日 : 2024 年 5 月 12 日)
We are delighted you enjoyed your visit. We hope to welcome you back soon.

10/10 (非常に良い)

Patricia

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Absolutely wonderful time at the inn. Thoroughly enjoyed the trails, gardens and the tour.
2024 年 5 月に 2 泊滞在
Inn on Biltmore Estate Supervisorからの返信 (投稿日 : 2024 年 5 月 12 日)
We are delighted you enjoyed everything that Biltmore has to offer. We hope to welcome you back again soon.

10/10 (非常に良い)

Danyel

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very relaxing and beautiful as always!
2024 年 5 月に 1 泊滞在
Inn on Biltmore Estate Supervisorからの返信 (投稿日 : 2024 年 5 月 12 日)
We are glad you enjoyed your visit with us again.

10/10 (非常に良い)

Chandler

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
One of the great destinations!
2024 年 4 月に 1 泊滞在
cbrookhouzenからの返信 (投稿日 : 2024 年 5 月 3 日)
Thank you for your kind comment and staying at The Inn!

8/10 (良い)

Jacqueline

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It is difficult to walk around the estate because there are very few trails or sidewalks. The restaurant at The Inn was excellent for dinner but unable to handle the Sunday morning crowd. The room was nicely redone but quite pricy for an OK but not a Wow!
2024 年 4 月に 1 泊滞在
cbrookhouzenからの返信 (投稿日 : 2024 年 5 月 3 日)
Thank you for your comments and staying at The Inn on Biltmore Estate!

10/10 (非常に良い)

Jason

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice
2024 年 4 月に 1 泊滞在
cbrookhouzenからの返信 (投稿日 : 2024 年 5 月 3 日)
Thank you for your comment and staying with us at The Inn on Biltmore Estate.

10/10 (非常に良い)

DANIEL、Milwaukee Wi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
cbrookhouzenからの返信 (投稿日 : 2024 年 4 月 23 日)
Thank you for staying with us at The Inn on Biltmore Estate! We appreciate your kind review and hope we have the opportunity to see you again!

8/10 (良い)

Jordan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Cool spot to stay.
2024 年 4 月に 1 泊滞在
Lindaからの返信 (投稿日 : 2024 年 4 月 15 日)
We are glad you enjoyed your stay with us and we look forward to host you again.

10/10 (非常に良い)

Anita

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice property with great views of the Smokey Mountains
2024 年 4 月に 2 泊滞在
Inn on Biltmore Estateからの返信 (投稿日 : 2024 年 4 月 4 日)
Hello Anita, we are so happy that you enjoyed your stay. We cant wait to welcome you back again soon!

6/10 (普通)

kathy、Delray Beach

家族旅行
良かった点 : 清潔度
This property is under renovation. We were not given two rooms near each other-We were not even on the same floor. Very little effort on the part of the staff to welcome or provide service. Just an okay stay. Not memorable.
2024 年 3 月に 2 泊滞在
Inn on Biltmore Estateからの返信 (投稿日 : 2024 年 4 月 4 日)
We are very sorry that your stay did not meet your standards. Even though we are under renovations we still uphold our 4 star standards. We do hope that you will give us another chance.

10/10 (非常に良い)

Emilie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Enjoyed our experience!
2024 年 4 月に 1 泊滞在
Corey Brookhouzenからの返信 (投稿日 : 2024 年 4 月 2 日)
Thank you for staying at The Inn on Biltmore Estate! We are excited that you enjoyed your experience!!!

10/10 (非常に良い)

Taeran

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Inn on Biltmore Estateからの返信 (投稿日 : 2024 年 3 月 29 日)
Thank you for your stay Taeran. We hope to welcome you back soon.

10/10 (非常に良い)

Lauren

グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Beautiful Inn on the Biltmore estate property. Amazing costumer service. Food was excellent.
2024 年 3 月に 2 泊滞在
Amanda with the Inn on Biltmore Estateからの返信 (投稿日 : 2024 年 3 月 27 日)
We are pleased to hear you enjoyed your stay at the Inn. We hope you made it home safely and that we see you again soon.

10/10 (非常に良い)

Jonette

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Gorgeous!!! Exceptional detail and service.
2024 年 3 月に 2 泊滞在
Amanda with the Inn on Biltmore Estateからの返信 (投稿日 : 2024 年 3 月 27 日)
Your feedback means a lot to us. Thank you so much for your visit, we look forward to seeing you again soon.

10/10 (非常に良い)

Donna

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Such a wonderful resort!
2024 年 3 月に 1 泊滞在
Amanda with the Inn on Biltmore Estateからの返信 (投稿日 : 2024 年 3 月 24 日)
Thank you so much for your feedback. We hope to see you soon Donna.

10/10 (非常に良い)

Rick

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Spectacular!!
2024 年 3 月に 2 泊滞在
Amanda with the Inn on Biltmore Estateからの返信 (投稿日 : 2024 年 3 月 13 日)
Thank you so much for your feedback, and sounds like you had a wonderful stay. We hope to see you again soon!

10/10 (非常に良い)

Dustin Shane、Chelsea

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff at this property were amazing. They are totally devoted to meeting each guest's needs and going above and beyond to make sure they meet those expectations. This is my new favorite property in America. I will be coming back here everytime I visit the area.
2024 年 3 月に 1 泊滞在
Amanda with the Inn on Biltmore Estateからの返信 (投稿日 : 2024 年 3 月 10 日)
Thank you so much for the incredible comments. We look forward to hosting you again soon!

8/10 (良い)

frances、Charlotte

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great resort, hotel Has a nice atmosphere Great time of year to go March- very quiet Cool weather
2024 年 3 月に 3 泊滞在
Amanda with the Inn on Biltmore Estateからの返信 (投稿日 : 2024 年 3 月 10 日)
We appreciate your feedback. Thank you for staying with us.

10/10 (非常に良い)

Kurt

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Inn is exceptional!
2024 年 3 月に 1 泊滞在
Amanda with the Inn on Biltmore Estateからの返信 (投稿日 : 2024 年 3 月 10 日)
We hope you had a wonderful visit with us. Thank you for your review.

10/10 (非常に良い)

Nick

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The excellent property and even better staff pampered us beyond belief. A special thanks to Julia and Don for getting us safely to all our excursions. Everyone from Valet to Front Desk to Concierge were knowledgeable and incredibly pleasant. Our first time to stay but it will become our new routine to visit. Thank you.
2024 年 2 月に 3 泊滞在
Amanda with the Inn on Biltmore Estateからの返信 (投稿日 : 2024 年 3 月 10 日)
Thank you so much for your feedback. It sounds like you had a wonderful time and I'm so pleased it was here with us.

10/10 (非常に良い)

jerrold

カップルで旅行
Fabulous stay
2024 年 2 月に 3 泊滞在
Amanda with the Inn on Biltmore Estateからの返信 (投稿日 : 2024 年 2 月 19 日)
Thank you so much for your feedback!

10/10 (非常に良い)

Marla

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent.
2024 年 2 月に 1 泊滞在
Amanda with the Inn on Biltmore Estateからの返信 (投稿日 : 2024 年 2 月 6 日)
We appreciate your feedback and look forward to your next visit!

10/10 (非常に良い)

Diana

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We checked in and immediately wished we were staying for more than one night. So, we decided to book a night at the hotel. The hotel was nice, but the Inn was just so much better. Everything was just lovely. The grounds were lovely, the house was so impressive, the Inn was luxurious. Unfortunately, there was a renovation mishap that closed the dining room when we were there, but they were very accommodating, even providing us with a light continental breakfast (which was the best I've ever had).
2024 年 1 月に 1 泊滞在
Amanda with the Inn on Biltmore Estateからの返信 (投稿日 : 2024 年 1 月 21 日)
We are so pleased to hear about your experience and for staying with us during our renovation. Thank you for your review.

10/10 (非常に良い)

Michael

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Amanda with the Inn on Biltmore Estateからの返信 (投稿日 : 2024 年 1 月 16 日)
We appreciate your review and are happy you've enjoyed your stay.

8/10 (良い)

Sylvie

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 4 泊滞在
Amanda with the Inn on Biltmore Estateからの返信 (投稿日 : 2024 年 1 月 14 日)
Thank you for your feedback!

10/10 (非常に良い)

MARILYN

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Amanda with the Inn on Biltmore Estateからの返信 (投稿日 : 2024 年 1 月 3 日)
Thank you for your feedback.

10/10 (非常に良い)

Lonell

2023 年 12 月に 1 泊滞在
Amanda with the Inn on Biltmore Estateからの返信 (投稿日 : 2024 年 1 月 14 日)
Very happy you had a good time. Thank you for your review.

8/10 (良い)

Phil

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The Inn at Biltmore Estate
The food was exceptional, the room was adequate. There was little closet space in the room and the room was very tight. We had a king room. The shower was tiny, barely room to raise your arms. We felt for the price of the room it fell short of expectations. The restaurants well exceeded expectations
2023 年 12 月に 2 泊滞在
Amanda with the Inn on Biltmore Estateからの返信 (投稿日 : 2023 年 12 月 24 日)
Thank you for your feedback. We are pleased to hear of your dining experience and value your input about your room. We hope that, despite these challenges, you were able to find comfort during your stay.

8/10 (良い)

Richard

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Like staying on the Estate when we visit the house for Christmas. Don’t like the breakfast option at the inn. Too long of a wait, even though many tables were open. Also not a fan of the strict dress code at the restaurant at the Inn. They could make it a little less dressy but still prohibit jeans, tennis shoes, sandals, t-shirts, etc.
2023 年 12 月に 1 泊滞在
Amanda with the Inn on Biltmore Estateからの返信 (投稿日 : 2023 年 12 月 24 日)
Thank you for your review, we will absolutely follow up with the corresponding departments to give this feedback. We hope you had a wonderful visit with us.

10/10 (非常に良い)

Kelsey

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在
Amanda with the Inn on Biltmore Estateからの返信 (投稿日 : 2023 年 12 月 16 日)
Thank you so much for you feedback. I hope you had a wonderful visit with us.

6/10 (普通)

Rajia

2023 年 12 月に 1 泊滞在
Amanda with the Inn on Biltmore Estateからの返信 (投稿日 : 2023 年 12 月 16 日)
Thank you for your feedback. I hope you had a nice stay with us.

10/10 (非常に良い)

Michael

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Biltmore
Great place to stay for touring Biltmore House & grounds.
2023 年 12 月に 1 泊滞在
Amanda with the Inn on Biltmore Estateからの返信 (投稿日 : 2023 年 12 月 9 日)
We appreciate your feedback and are so happy you've had a wonderful visit with us. Thank you for your photo.

10/10 (非常に良い)

Delynn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
A bit pricey, but very luxurious!
2023 年 11 月に 1 泊滞在
Julia with The Inn on Biltmoreからの返信 (投稿日 : 2023 年 11 月 29 日)
Thank you for your feedback and we look forward to your next visit!

10/10 (非常に良い)

Howard

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful hotel and surroundings. Loved Biltmore ❣️
2023 年 11 月に 2 泊滞在
Amanda with the Inn on Biltmore Estateからの返信 (投稿日 : 2023 年 11 月 29 日)
Thank you for your feedback. We are so glad you enjoyed your stay with us and look forward to having you back again.

10/10 (非常に良い)

Katherine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Stunning setting & beautiful resort
Beautiful setting, very romantic getaway. I highly recommend. We can't wait to return.
2023 年 11 月に 1 泊滞在
Julia with The Inn on Biltmoreからの返信 (投稿日 : 2023 年 11 月 19 日)
We are so happy to hear you enjoyed. Thank you for the feedback and we look forward to your next visit!

10/10 (非常に良い)

Jack

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 1 泊滞在
Amanda with the Inn on Biltmore Estateからの返信 (投稿日 : 2023 年 11 月 18 日)
We appreciate your feedback, thank you!

8/10 (良い)

Ruby

良かった点 : 施設のコンディションと設備、客室の快適度
Checking in with Andy was great. Whoever did the turn down service must be in a hurry, leaving no face and hand towels for us to use. Stay here for the candlelight tour at the Biltmore house. Been there, done that and won’t go back
2023 年 11 月に 1 泊滞在
Alejandroからの返信 (投稿日 : 2023 年 11 月 13 日)
Good afternoon Ruby,Thank you so much for choosing the Inn on Biltmore Estate for your travels, we are delighted to have had the chance to host you.I appreciate you taking the time to share your feedback about your visit and know that we will be forwarding that to the appropriate departments for review.Thank you again for choosing us and hope you have some very happy holidays!

10/10 (非常に良い)

Jonathan and Angela

2023 年 11 月に 1 泊滞在
Amanda with the Inn on Biltmore Estateからの返信 (投稿日 : 2023 年 11 月 10 日)
Thank you so much for your review. We look forward to hosting you again soon.

10/10 (非常に良い)

Sue

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Concierge was extremely helpful. On October 18th and 19th, we returned after a full day, around 3:00 pm. We were very tired. Our room had not been cleaned, and Housekeeping did not know who would clean our room. When I complained to the Front Desk, the person immediately took care of the situation. Our room was cleaned within 15-20 minutes! We were impressed with the quick service. If we requested anything, or there was a problem, either Concierge or the Front Desk helped with the situation. The fire alarm is definitely a concern. There was a fire alarm on Wed, 19 Oct, which we were unable to hear, when we were in our room. I am hard of hearing, so I did not hear the fire alarm. It was not a loud fire alarm. The fire alarm should be louder.
2023 年 10 月に 4 泊滞在
Alejandroからの返信 (投稿日 : 2023 年 10 月 23 日)
Good evening Sue,Thank you so much for choosing the Inn on Biltmore Estate for your recent travels to Asheville, we are glad to hear you enjoyed your stay! We certainly appreciate you taking the time to share that additional feedback and will be sure to share it with our maintenance team so that it may be addressed for you and our future guests.I hope we have the opportunity to host you again soon, and thank you all so much again!

8/10 (良い)

James

Staff very friendly and competent but the service was painfully slow both for food and drinks
2023 年 10 月に 4 泊滞在
Brandon Bからの返信 (投稿日 : 2023 年 10 月 21 日)
Thank you so much for your feedback and for staying with us! Our leadership team reviews all feedback and we are very grateful to hear yours. We will be working with our team to make improvements and we hope to see you back again soon!

10/10 (非常に良い)

lara

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 1 泊滞在
Amanda, Inn on Biltmore Estateからの返信 (投稿日 : 2023 年 10 月 18 日)
Thank you so much for your feedback and for being our guest. We look forward to welcoming you back at the Inn.

10/10 (非常に良い)

James

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Fire pits were great
2023 年 9 月に 3 泊滞在
Brandon Bからの返信 (投稿日 : 2023 年 10 月 16 日)
Thank you so much for staying with us! We hope to see you back soon!

10/10 (非常に良い)

Robin

2023 年 10 月に 2 泊滞在
Brandon Bからの返信 (投稿日 : 2023 年 10 月 6 日)
Thank you so much for staying with us! We hope to see you back soon!

10/10 (非常に良い)

ERMA

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The Inn on Biltmore and the other sites on the Estate are super fantastic! I have one concern which is a safety issue I encourage you to examine. The shower in Rm 369 allowed water to splatter onto the floor onto the tiles which did not readily show the puddling. I saw the water all over the floor after another member of my party had showered just in time to avoid a serious slip and fall. Please evaluate that situation…perhaps a longer shower curtain liner which actually contacts the shower floor might prevent enough splatter to avert a potentially serious injury. Best wishes, and I look forward to next year. Dr. Erma L. Freeman
2023 年 10 月に 1 泊滞在
Alejandroからの返信 (投稿日 : 2023 年 10 月 4 日)
Good evening ERMA,Thank you for choosing the Inn on Biltmore Estate for your recent travels, and I am delighted to hear that you enjoyed your stay!Further, thank you for taking the time to share that invaluable feedback. We will be sure to share it with our engineers and maintenance team to ensure it is addressed promptly.We hope to have the opportunity to host you again soon and thank you again!Warm regards,Alejandro DuarteFront Office Manager

8/10 (良い)

stuart

良かった点 : 施設のコンディションと設備
2023 年 9 月に 3 泊滞在
Brandon Bからの返信 (投稿日 : 2023 年 9 月 29 日)
Thank you so much for your review! We hope to see you back again soon!

10/10 (非常に良い)

Steve

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 1 泊滞在
Julia with The Inn on Biltmore からの返信 (投稿日 : 2023 年 9 月 25 日)
We greatly appreciate the feedback!

10/10 (非常に良い)

Steve

2023 年 9 月に 1 泊滞在
Amanda the Inn on Biltmore Estateからの返信 (投稿日 : 2023 年 9 月 27 日)
We appreciate your feedback and look forward to your next visit!