8/10 (良い)
Indre
カップルで旅行
2025 年 10 月 4 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
The view was beautiful, the room was spacious, and the front desk staff were super friendly and kind.
Unfortunately, the restaurant experience was a complete disappointment. The moment we walked in, the bald man working there seemed unhappy to see us and immediately told us we needed a reservation. When we checked in earlier, we had asked about this and were told no reservation was required since the restaurant is for hotel guests only.
We waited far too long for our food. By the time it arrived, it was already cold. The “ginger chicken” literally had pieces of raw, unpeeled ginger in it, and my salad never even arrived. A simple salad should not take that long to prepare, yet it never came at all.
The poor service and unprofessional attitude completely ruined what was supposed to be a special birthday dinner. The front desk kindly sent two desserts to our room afterward, which was a thoughtful gesture, but it didn’t make up for the terrible dining experience.
If you stay here, I highly recommend eating somewhere else instead of the hotel restaurant.
Indre
2025 年 9 月に 1 泊滞在
