I rented this home in May 2018 for my husband's birthday. I thought the HEATED pool would be open because it is clearly stated on the website that the pool is open in Spring, Summer and Fall (You can check and verify). A few weeks after renting, I messaged owner to make sure about it. He said pool wont be in use because the property is under snow, "in May". He even sent me a photo of the home under snow however, very obviously, photo was from winter as it was around 60 degrees at the time the messages were exchanged and over 80 degrees during our stay in Big Indian. (You can check weather forecast websites and verify). I told the owner that he should fulfill his responsibilities as promised: The pool is heated and the weather is perfectly fine for a heated pool. He replied with an angry "email" and CALLED ME NASTY just because told him to open the pool for us. He emailed me instead of messaging because he did not want vrbo to see his uncivil messages.(I just forwarded that email to vrbo so they can see it) Irresponsible, arrogant and extremely rude owner. DO NOT RENT THIS HOME. (He advised us to use a nearby public pool... If I wanted to go to a public pool I would not rent this home in the first place.)
More importantly, I am pregnant and getting called nasty was the last thing I wanted to hear from a person.I had an exceptionally unpleasant experience and I do not want you to have the same. There are plenty of homes on vrbo with reasonable owners, just go with them.
Owner never accepted a cancellation. I never asked for any refund because I did not wanted to get called nasty again. It would not worth any money.
Lastly, I already have a big home. The only reason of renting this home was the heated pool. All the money I spent on this home and the pool accessories/decorations I bought for the birthday were gone to waste.(I myself paid for everything, did not get a dime from my guests) Also, the cushions of the outdoor furniture set was missing so we could not use it as well. EXTREMELY DISSATISFIED. STAY AWAY.