Arena Hartland-Monahan

It was our second time to stay at Chez Swan. We are very pleased with the location. The staff was very friendly and helpful. There were a few minor maintenance issues but nothing major. The breakfast pastries were varied and very good. It felt like a very safe neighborhood.

If you value a peaceful & comfortable stay, pls read this before booking. Our stay was extremely disappointing. On arrival, we discovered the air conditioning was not working. The rooftop AC unit made a loud, alarming noise all night but produced no cool air. Wit the temperature around 25°C in summer, the apartment became unbearably hot, & my children struggled to sleep. The unit felt unsafe as it was connected to an office through an interior door, with a glass entrance that appeared accessible from outside. After the first night, D building entrance no longer required a code, meaning anyone could enter. I contacted the property through Expedia chat but received no response. Wen the TV remote also stopped working, I called a number provided by someone outside the building. I was asked to send photos of the thermostat and remote, which I did immediately, but my calls and messages were ignored afterward. I contacted Expedia, who advised us to check out early and requested a refund for our final night due to the issues. The property declined the refund. The apartment was not as shown in the photos. The furniture was stained, there was a strong chemical smell, the cookware was scratched and unusable, and the sinks had no covers. Construction made access difficult, and people were often smoking and loitering at d entrance. Overall, this property fell far below expectations in cleanliness, safety, comfort, and customer service. I would not recommend it, especially families.