4/10 (不満)
Victoria、THORNE BAY
2025 年 12 月 10 日
良かった点 : 施設のコンディションと設備
気になった点 : 清潔度、設備とサービス
I picked this hotel because it presented with a pool and more importantly, a hot tub, a restaurant, and a bar.
I have been driving for several days from Cape Coral, Florida. I definitely was looking for a hot tub, a restaurant and a bar to relax for the evening.
This was a nonrefundable booking.
After checking in, I asked for the hours of the hot tub, I was told the pool and hot tub are closed for the season. I then asked the hours for the restaurant and the bar since I’ve purchased the additional price for breakfast. I again was told, The restaurant and bar are also closed for the season.
I feel this information is imperative to have on your website as I would have stayed somewhere else that had the amenities your booking site said it had.
Your staff, however, was very polite, but also had nothing to offer other than stating the facts your amenities were closed for this season.
Again, I definitely would’ve booked somewhere else.
Victoria
2025 年 12 月に 1 泊滞在
