2/10 (非常に不満)
宿泊されたお客様
グループ旅行
2019 年 6 月 26 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel canceled my 3 rooms at last minute - they said their partner hotel would accommodate us-well at 2:00 am at airport while desperate for their driver, we got them on phone - they had no idea what hotel or rooms- no idea. We were stranded, 4 elders ladies left. We were helped by taxi drivers, who tried to find us another hotel last minute. This scam, assigning and confining rooms but wait now we get higher rent
So you get nothing. I have emails proving they canceled n left us high n dry. Then lied saying their driver came. The invisible driver who wasn’t there while we searched airport n parking lot for hours. Do not use this hotel if you want service n rooms. They were rude, nasty, not professional, and this happened to 2 other parties too, not just my group.
宿泊されたお客様
2019 年 6 月に 4 泊滞在