6/10 (普通)
Carolyn C.
2023 年 12 月 26 日
気になった点 : 清潔度
Disappointing stay
We were very disappointed on entering the holiday cottage to find that cleaning had not been carried out to the standard we would have expected of a holiday let.
There were breadcrumbs in the cutlery drawer, mouse droppings on top of the dishwasher which was also partly full of dirty water, a breadboard were covered in dust fluff. There was, what we believe to be, pizza stuck on the walls of the bathroom and bed sheets had hair on them, the blind in one of the bedrooms would not pull more than half way down and a stairway light bulb did not work.
We contacted the company; they were very quick to send a team to replace bedding, light bulb and clean. Unfortunately they could not fix the blind. The company were very apologetic and gave us a bottle of prosecco as a good will gesture.
Carolyn C.
2023 年 12 月に 2 泊滞在