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ザ ケンジントン ホテルの口コミ

3.5 out of 5
ザ ケンジントン ホテル
3500 South State Street, Ann Arbor, MI

口コミ

8.8

非常に良い

評価 10 - 1004 件の口コミ中 611 件が非常に良い" "
評価 8 - 1004 件の口コミ中 235 件が良い" "
評価 6 - 1004 件の口コミ中 93 件が普通" "
評価 4 - 1004 件の口コミ中 43 件が不満" "
評価 2 - 1004 件の口コミ中 22 件が非常に不満" "

9.2/10

清潔度

9.2/10

スタッフとサービス

8.6/10

設備とサービス

8.6/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

10/10 (非常に良い)

Koki

2023 年 10 月に 1 泊滞在
Ben S - Assistant Front Office Managerからの返信 (投稿日 : 2023 年 10 月 31 日)
Hello Koki, Thank you for leaving us a review! I am happy to see that we were able to meet and exceed your expectations for your stay with us! I look forward to the opportunity to welcome you back into the Ann Arbor area soon!

4/10 (不満)

Wakana

出張, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
When I made a reservation on Expedia, it was stated that there was laundry facilities, so I stayed with peace of mind. However, when I asked the location of the laundry, the staff told me that there was no laundry, so I was really confused. If there is no laundry, you should revise the hotel's equipment section. The accommodation itself was comfortable, and the pool and gym were very good, so it was a wonderful stay as long as I had a laundry.
2022 年 8 月に 5 泊滞在
Ben S - Assistant Front Office Managerからの返信 (投稿日 : 2022 年 9 月 14 日)
Wakana,You are indeed correct, and our info page has been corrected to reflect what we truly offer. I apologize, as we never intend to mislead anybody. We strive everyday to provide memorable experiences for all of our guests. I do hope I can have the opportunity to welcome you back into the Ann Arbor area soon!

8/10 (良い)

宿泊されたお客様

2021 年 5 月に 22 泊滞在
Meg - Front Office Managerからの返信 (投稿日 : 2021 年 6 月 28 日)
Thank you for reviewing your stay with us. I hope your enjoyed your time here and the hotel amenities. We look forward to seeing you again soon.

10/10 (非常に良い)

Tatiana

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very authentic, lovely and clean.
2024 年 5 月に 1 泊滞在

6/10 (普通)

Hongchuan

良かった点 : スタッフとサービス
2024 年 5 月に 1 泊滞在
Pnelsonからの返信 (投稿日 : 2024 年 5 月 19 日)
Thank you Hongchaun for the rating! We look forward to improving your rating during your next stay with us!

10/10 (非常に良い)

Jeffrey

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This hotel delivers comfort and value far above its price point
2024 年 5 月に 1 泊滞在
Pnelsonからの返信 (投稿日 : 2024 年 5 月 19 日)
Thank you Jeffrey for the review! We look forward to your next stay with us!

6/10 (普通)

jennifer

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice staff. Very professional. Ben helped me get a different room ate at night when I complained the air conditioning wasn’t cooling the room
2024 年 5 月に 1 泊滞在
Pnelsonからの返信 (投稿日 : 2024 年 5 月 4 日)
Thank you for the feedback jennifer! We look forward to improving on your next stay with us!

6/10 (普通)

Lamar

2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Nan

2024 年 4 月に 1 泊滞在
Pnelsonからの返信 (投稿日 : 2024 年 5 月 19 日)
Thank you Nan for the rating! We look forward to your next stay with us!

10/10 (非常に良い)

Anton

カップルで旅行
It was great
2024 年 4 月に 1 泊滞在
Pnelsonからの返信 (投稿日 : 2024 年 4 月 25 日)
Thank you for the review Anton! We look forward to your next stay with us.

10/10 (非常に良い)

Victoria、ZAPOPAN

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
we like this place very much
2024 年 1 月に 2 泊滞在
Pnelsonからの返信 (投稿日 : 2024 年 4 月 25 日)
Thank you for your review Victoria! We look forward to your next stay with us.

4/10 (不満)

Michelle L

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
On the up side, staff was friendly, we were given an early check-in, and our room was clean. Unfortunately, that's where the positives ended. We were told the restaurant was closed till the next day. Our room was hot and we were only able to turn off the heat setting, which did nothing on the top floor on a warm sunny day. The first employee I spoke with told me the A/C was broken and would possibly be fixed tomorrow. She said there were many complaints and she tried to get me a fan, but they were all gone. She offered us a room on the first floor but it was late and we were too tired to move our things. We were able to crack our window about 6-8 inches thankfully, but there was no screen, so we couldn't leave it open all night due to mosquitos. It was even warmer come morning and the beds are saggy and squeaky and uncomfortable, so I hardly slept. I was up at 5:30 ready to grab a cup of coffee and leave. I went downstairs to find that they even charged for COFFEE and pastries. I told the front desk person that we had no A/C all night and our room was unbearably hot. He said the A/C was turned off seasonally hotel wide. I said they need to inform people of this in advance. This is a major deal breaker for me and I never would've stayed had I known.
2024 年 4 月に 1 泊滞在
Pnelsonからの返信 (投稿日 : 2024 年 4 月 20 日)
Thank you for your feedback Michelle. We are working on a solution that will solve this situation. We hope that you will give us a chance to make your next stay wonderful.

6/10 (普通)

Lisa

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
This property is so very old. It would be nice if they would update and have more consistency with modern items. The iron needs to be changed out....it had a scorch mark that I did not notice until I ironed my top and got a smudge. It needs a lot of upgrades as it is in a key location close to the highway.
2024 年 4 月に 1 泊滞在
Pnelsonからの返信 (投稿日 : 2024 年 4 月 15 日)
Thank you for your feedback Lisa. We look forward to your next stay with us!

6/10 (普通)

Gregory

気になった点 : スタッフとサービス、施設のコンディションと設備
Staff was not friendly upon check in. Food was expensive and average quality. Waited long time at the bar to get a drink.
2024 年 2 月に 2 泊滞在
Pnelsonからの返信 (投稿日 : 2024 年 4 月 20 日)
Thank you for your feedback Gregory. We will strive to improve your experience on your next stay with us.

8/10 (良い)

Sejal

2024 年 4 月に 3 泊滞在
Pnelsonからの返信 (投稿日 : 2024 年 5 月 4 日)
Thank you for the rating Sejal! We look forward to your next stay with us!

6/10 (普通)

Nicholas

気になった点 : 施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Pnelsonからの返信 (投稿日 : 2024 年 4 月 15 日)
Thank you for your review Nicholas. We look forward to your next stay with us!

10/10 (非常に良い)

Zohal

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had made the reservation through Expedia last minute, a little bit before midnight, and because of that, when we tried checking in an hour later, it had not yet appeared in the hotel system. We were tired and grumpy after a long day of travel. The clerk was very kind and accommodating while we tried to figure out how to get checked in. Luckily, we didn’t have to wait too long. The hotel is nice and is in a quiet area. Our room was fine but smelled a little mildewy, but otherwise no complaints.
2024 年 4 月に 1 泊滞在
Pnelsonからの返信 (投稿日 : 2024 年 4 月 15 日)
Thank you for feedback Zohal. We look forward to your next stay with us!

8/10 (良い)

Jennifer

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Kensington Hotel is a great option when staying in Ann Arbor. Convenient access to both downtown and outskirts area. The hotel staff was excellent, using Expedia was the actual difficult part. No fault of the Hotels, but multiple weird things happened. We were graciously comped a breakfast for the troubles. Would recommend.
2024 年 4 月に 1 泊滞在
Pnelsonからの返信 (投稿日 : 2024 年 4 月 15 日)
Thank you for feedback Jennifer. We look forward to your next stay with us!

8/10 (良い)

Jaymes

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is our second time staying here. Although it’s an older hotel, it’s been nicely redone. The bathrooms are smallish but the rooms are nicely appointed. The staff was very nice and accommodating. That’s why we came back the second time. They did not disappoint.
2024 年 4 月に 1 泊滞在
Pnelsonからの返信 (投稿日 : 2024 年 4 月 15 日)
Thank you for your feedback Jaymes. We look forward to your next stay with us!

10/10 (非常に良い)

Kathy

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent staff, comfy bed. No fan or cool air in room. In the process of updating air conditioning
2024 年 3 月に 1 泊滞在
Pnelsonからの返信 (投稿日 : 2024 年 4 月 7 日)
Thank you for your review Kathy! We look forward to your next stay with us!

8/10 (良い)

Steven

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I liked the big pool with the jacuzzi, and the ample amount of towels available. I was slightly taken aback when the front desk asked for an extra $50 deposit for possible incidentals - it was not mentioned AFAIK in your website.
2024 年 3 月に 1 泊滞在
Pnelsonからの返信 (投稿日 : 2024 年 4 月 7 日)
Thank you for your Feedback Steven! We look forward to your next stay with us!

10/10 (非常に良い)

Helen

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The entire staff that I encountered from check in to my departure were awesome people Which includes the dining staff also. Very polite and professional during my 2 weeks and 4 day stay while my mom's bedroom was being remolded.
2024 年 3 月に 4 泊滞在
Pnelsonからの返信 (投稿日 : 2024 年 4 月 7 日)
Thank you for your review Helen! We look forward to your next stay!

10/10 (非常に良い)

Anna

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Pnelsonからの返信 (投稿日 : 2024 年 4 月 25 日)
Thank you for your review Anna! We look forward to your next stay with us.

8/10 (良い)

Bo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Pnelsonからの返信 (投稿日 : 2024 年 4 月 7 日)
Thank you for the Rating Bo! We look forward to your next stay!

6/10 (普通)

antar

2024 年 3 月に 2 泊滞在
Pnelsonからの返信 (投稿日 : 2024 年 4 月 20 日)
Thank you for the rating antar, we look forward to improving your experience on your next stay!

10/10 (非常に良い)

Heather

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly staff and great location
2024 年 3 月に 2 泊滞在
Pnelsonからの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you for the rating Heather! We look forward to your next stay with us!

8/10 (良い)

Ron

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Would have been over the top but SAUNA was out of order Sucks when it's the thing you look most forward to isn't working Young man working the Front desk Rules great service from him
2024 年 3 月に 1 泊滞在
Pnelsonからの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you for the review Ron! We apologize for the Sauna, and are working diligently to restore it's use. We look forward to your next stay with us!

10/10 (非常に良い)

Martha

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful older hotel. The front desk staff was wonderful. A young man named Cade checked us in and was very professional. How often do you get champagne at check in? Wonderful surprise. Nice restaurant on site. The pool was the perfect temperature. Well maintained and clean. They have an adult only hour which is a bonus. Didn't use hot tub but it looked nice. Hallways were quiet despite a conference being held there. Room was very clean. In room phones and room service too. Nice shower with ample hot water!! Bed was extremely comfortable. Would definitely stay here again.
2024 年 3 月に 1 泊滞在
Pnelsonからの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you for the review Martha! We look forward to your next stay with us!

10/10 (非常に良い)

John

良かった点 : スタッフとサービス
na
2024 年 3 月に 1 泊滞在
Pnelsonからの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you for the rating John! We look forward to your next stay with us!

4/10 (不満)

Michelle

出張, グループ旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
I stayed on property for the convenience of a work event onsite. The air conditioning was not working in the hotel and no one checking in was made aware until we complained that the room were almost 80 degrees. The hotel brought a fan to our room but we were forced to leave the window open and listen to road noise all night so that the room temp was tolerable. The hotel is definitely showing its age.
2024 年 3 月に 1 泊滞在
Pnelsonからの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you for the feedback Michelle! We appreciate your honest review, and we have plans to correct this issue. We will strive to exceed your expectations, on your next stay with us!

6/10 (普通)

james

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
I stayed for two nights. First night was great and quiet. Second night was the opposite until 1am on a Tuesday. The connecting doors between rooms are thin and you can hear EVERYTHING through them. Just normal talking is extremely audible and just ruined the second night for me. Friendly staff, room was clean, and it’s close to UM campus, a mall, as well as the highway. It was not the worst stay I’ve had, and it wasn’t the best. It is average with some upsides. Would return if there was a good price for a room and take my chances with noisy neighbors.
2024 年 3 月に 2 泊滞在
Pnelsonからの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you for the feedback james! We would love the opportunity to make your next stay unforgettable! We look forward to your next stay with us!

10/10 (非常に良い)

Martha Garza

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property was clean and quiet.. we were received with a glass of champagne. The relish restaurant was so delicious.. we will definitely stop by again ..
2024 年 3 月に 2 泊滞在
Pnelsonからの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you for the review Martha Garza! We look forward to your next stay with us!

10/10 (非常に良い)

YINXIA

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
very nice staff. room is clean. very convenient location.
2024 年 3 月に 1 泊滞在
Pnelsonからの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you for the review YINXIA! We look forward to your next stay with us!

10/10 (非常に良い)

Kristen

良かった点 : 清潔度
2024 年 2 月に 1 泊滞在
Pnelsonからの返信 (投稿日 : 2024 年 3 月 2 日)
thank you for 5 rating Kristen! We look forward to your next visit!

6/10 (普通)

Blake

気になった点 : スタッフとサービス
Nothing
2024 年 2 月に 1 泊滞在
Pnelsonからの返信 (投稿日 : 2024 年 2 月 28 日)
Thank you for the feedback Blake. We will strive to improve your view on your next stay with us!

10/10 (非常に良い)

Sheri

Everything was very nice and clean. The room was spacious and very comfortable.
2024 年 2 月に 1 泊滞在
Pnelsonからの返信 (投稿日 : 2024 年 2 月 28 日)
Thank you Sheri for the review! We look forward to your next stay!

10/10 (非常に良い)

brandon

良かった点 : 清潔度
2024 年 2 月に 1 泊滞在
Pnelsonからの返信 (投稿日 : 2024 年 2 月 28 日)
Thank you for the review Brandon! We look forward to your next stay!

10/10 (非常に良い)

Kaley

Pnelsonからの返信 (投稿日 : 2024 年 2 月 24 日)
Thank you for the 5/5 Rating! See you on your next stay!

8/10 (良い)

John

家族旅行
良かった点 : 清潔度、スタッフとサービス
It was an ok stay. Said 2 queens but beds were doubles in our room. Hotel is dated needs some tlc.
2024 年 2 月に 1 泊滞在
Pnelsonからの返信 (投稿日 : 2024 年 2 月 24 日)
Thank you for the feedback. We appreciate your review, and are working to improve on our missed opportunities.

6/10 (普通)

Chris

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Once checked in there were no instructions on how to get to my room. Luckily I figured it out for myself. Entire hotel smelled like marijuana. Pretty sure it was a non-smoking hotel but this was clearly disregarded. The main reason for booking this stay was that there was an onsite sauna. Unfortunately, it was out of order.
2024 年 2 月に 1 泊滞在
Pnelsonからの返信 (投稿日 : 2024 年 2 月 24 日)
I apologize for the experience you received during your stay. We look forward to creating an excellent experience, should you choose to give us another opportunity to do so.

6/10 (普通)

Nadica

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス
Overall good stay for a couple of nights
2024 年 2 月に 2 泊滞在
Pnelsonからの返信 (投稿日 : 2024 年 2 月 24 日)
Thank you for the feedback. We will strive to earn the 5/5 rating during your next visit!

10/10 (非常に良い)

Michelle

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Pnelsonからの返信 (投稿日 : 2024 年 2 月 24 日)
Thank you for the 10/10 Rating! See you on your next stay!

10/10 (非常に良い)

Michelle

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing staff, clean rooms, offers early check-in. Champagne at check in is a huge plus! Celebrated our 20 year anniversary & they brought a nice dessert to our room.
2024 年 2 月に 1 泊滞在
Pnelsonからの返信 (投稿日 : 2024 年 2 月 24 日)
Thank you for the 5/5 Rating! We hope we added an extra special touch to your celebration! See you on your next stay!

10/10 (非常に良い)

Paul

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 2 泊滞在
Ben S - Assistant Front Office Managerからの返信 (投稿日 : 2024 年 2 月 16 日)
Hello Paul, Thank you for the very kind review! We take alot of pride in our hotel and I am happy to hear that your stay went great. I hope to be granted the opportunity to welcome you back into the Ann Arbor area again soon!

8/10 (良い)

Greg

カップルで旅行
良かった点 : 設備とサービス
Location
2024 年 2 月に 1 泊滞在
Ben S - Assistant Front Office Managerからの返信 (投稿日 : 2024 年 2 月 16 日)
Hello Greg, Thank you for the very kind review! We take alot of pride in our hotel and I am happy to hear that your stay went great. I hope to be granted the opportunity to welcome you back into the Ann Arbor area again soon!

6/10 (普通)

Tressa

家族旅行
気になった点 : 施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Ben S - Assistant Front Office Managerからの返信 (投稿日 : 2024 年 2 月 16 日)
Hello Tressa,I am sorry to see your stay did not exceed your expectations. We work very hard to meet and exceed all expectations, and I am sorry to see your stay was not our standard. I would invite you to give us a second chance to show you what we are all about!

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Ben S - Assistant Front Office Managerからの返信 (投稿日 : 2024 年 2 月 16 日)
Hello, Thank you for the very kind review! We take alot of pride in our hotel and I am happy to hear that your stay went great. I hope to be granted the opportunity to welcome you back into the Ann Arbor area again soon!

10/10 (非常に良い)

Arthur

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
From arriving the staff was beyond friendly and accommodating. Hotel is great. Gym and pool as good as can be
2024 年 2 月に 1 泊滞在
Ben S - Assistant Front Office Managerからの返信 (投稿日 : 2024 年 2 月 16 日)
Hello Arthur, Thank you for the very kind review! We take alot of pride in our hotel and I am happy to hear that your stay went great. I hope to be granted the opportunity to welcome you back into the Ann Arbor area again soon!

10/10 (非常に良い)

Lisa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Ben S - Assistant Front Office Managerからの返信 (投稿日 : 2024 年 2 月 16 日)
Hello Lisa, Thank you for the very kind review! We take alot of pride in our hotel and I am happy to hear that your stay went great. I hope to be granted the opportunity to welcome you back into the Ann Arbor area again soon!

10/10 (非常に良い)

Debbie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The kensington is beautiful hotel. It’s conveniently close to my doctors office. I live three hours away so it’s nice to come the night before and have a good night sleep. The staff were all very courteous. The room was very clean. Beds were just right to get comfy on. Happy repeat customer.
2024 年 1 月に 1 泊滞在
Pnelsonからの返信 (投稿日 : 2024 年 2 月 8 日)
Thank you for the excellent review! We look forward to your next stay with us!