I already paid and when i was there, the hotel was closed. I need a refund or rebook
. I am so disappointed
Marilou
2020 年 7 月に 1 泊滞在
4/10 (不満)
宿泊されたお客様
家族旅行
2020 年 2 月 24 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Terrible stay. very dirty rooms and toilet and shower were clogged. seems bed sheets were not changed. would not recommend .
宿泊されたお客様
2020 年 2 月に 1 泊滞在
6/10 (普通)
keith
2019 年 6 月 10 日
良かった点 : スタッフとサービス、施設のコンディションと設備
keith
2019 年 6 月に 2 泊滞在
8/10 (良い)
William
2019 年 4 月 29 日
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
William
2019 年 4 月に 12 泊滞在
2/10 (非常に不満)
宿泊されたお客様
2019 年 4 月 22 日
気になった点 : 設備とサービス、施設のコンディションと設備
People were smoking in the reception area, I advised the receptionist I had booked via Expedia but she couldn't find it. I showed her my booking number on my phone and she gave me a downstairs room. 10 minutes later they advised that I was in a superior room to my booking and moved me upstairs. There are only 3 cable channels two of which are non English. The window blind only opens half way and the rooms are in desperate need of upgrading. Mattresses have stains and the bedding is grubby