外観

ダブルツリー バイ ヒルトン ボストン - アンドーバーの口コミ

4 out of 5

口コミ

8.0

とても良い

評価 10 - 1001 件の口コミ中 462 件が非常に良い" "
評価 8 - 1001 件の口コミ中 266 件が良い" "
評価 6 - 1001 件の口コミ中 142 件が普通" "
評価 4 - 1001 件の口コミ中 64 件が不満" "
評価 2 - 1001 件の口コミ中 67 件が非常に不満" "

8.4/10

清潔度

8.4/10

スタッフとサービス

7.8/10

設備とサービス

8.2/10

施設のコンディションと設備

8.0/10

環境への配慮

口コミ

6/10 (普通)

Yonejji

可もなく不可もなくという感じで、特段のおすすめポイントは見当たりませんでした。Bostonは寒いのシャワーのみではつらかった(シャワーの水圧は問題なしでした)。
2018 年 10 月に 2 泊滞在

10/10 (非常に良い)

Amanda

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Comfortable clean
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Elizabeth

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Joey G.からの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you so much for your positive feedback! We're thrilled to hear that you found our facilities clean and our staff friendly. We strive to maintain a welcoming environment for all our guests, and your kind words mean a lot to us. We look forward to welcoming you back soon!

8/10 (良い)

Tyler

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
There was plenty of parking but entrances need better signage for the people that park to the left of the building. The toilet seat would not stay up on its own and did not fit the toilet (was too small) room 306. And we had 2 shampoos and a conditioner missing the body wash. All issues were minor issues and would not impact the overall value and experience. Will definitely still stay at doubletree in the future. Plus that cookie always makes the wife's day. 4 out of 5 because of the minor issues all very simple things to turn experience from a great experience to a perfect stay
2024 年 5 月に 2 泊滞在
Joey G.からの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for your 4 out of 5 rating and for your feedback. We're pleased that you enjoyed our ample parking and that our warm cookies made your wife's day. We apologize for the issues with the toilet seat and missing body wash in room 306. Your comments have been shared with our maintenance and housekeeping teams to prevent future occurrences.We appreciate your understanding and are glad these minor issues didn't impact your overall experience. Should you encounter any issues during future stays, please don't hesitate to contact our front desk.Thank you for choosing DoubleTree Boston-Andover. We look forward to welcoming you back and ensuring your next stay is perfect.

10/10 (非常に良い)

Mark

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Stayed here a couple of times , everything has always been very good
2024 年 5 月に 1 泊滞在
Cathryn D.からの返信 (投稿日 : 2024 年 5 月 19 日)
Thank you so much for your kind words and for choosing to stay with us multiple times! We’re thrilled to hear that you consistently had a positive experience. Your feedback is greatly appreciated, and we look forward to welcoming you back again soon. If there’s anything specific we can do to make your next stay even better, please let us know!

10/10 (非常に良い)

Rosalie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean and friendly staff
2024 年 5 月に 1 泊滞在
Cathryn D.からの返信 (投稿日 : 2024 年 5 月 17 日)
Thank you so much for your positive feedback! We're thrilled to hear that you found our facilities clean and our staff friendly. We strive to maintain a welcoming environment for all our guests, and your kind words mean a lot to us. We look forward to welcoming you back soon!

8/10 (良い)

Damaris

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We were there only briefly. The staff was nice and accommodating. The hotel is big with a different entrances we got lost a couple times but quickly found our way. The only negative is that we left something important behind, front desk did contact housekeeping but they did not find it & I left messages w/ Lost & Found but they have not contacted us back. But that is mostly our fault.
2024 年 5 月に 2 泊滞在
Cathryn D.からの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for taking the time to leave a review! We're delighted to hear that you found our staff accommodating and that you appreciated the size and layout of our hotel, despite the occasional confusion with the different entrances. We apologize for any inconvenience regarding the lost item and the lack of response from our Lost & Found department. We'll address this internally to ensure better communication and efficiency in the future. If there's anything further we can do to assist you, please don't hesitate to reach out. We hope to have the opportunity to welcome you back soon!

10/10 (非常に良い)

Regina

良かった点 : 清潔度、スタッフとサービス
2024 年 5 月に 3 泊滞在
Joey G.からの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you, Regina, for your wonderful 5/5 review! We're thrilled to hear that you had such a fantastic experience with us. Your satisfaction is our top priority, and we're delighted that you enjoyed our amenities and friendly service. We look forward to welcoming you back for another exceptional stay at DoubleTree Boston-Andover!

10/10 (非常に良い)

NANCY

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice accommodation love the hot tub, the beds very comfortable.highly recommend
2024 年 4 月に 1 泊滞在
Joey G.からの返信 (投稿日 : 2024 年 5 月 1 日)
Thank you for your review! We're pleased to hear that you found your stay with us nice, clean, and quiet. Providing a peaceful and comfortable environment for our guests is one of our top priorities. We hope to have the pleasure of welcoming you back for another relaxing stay in the future.

10/10 (非常に良い)

Armando

2024 年 4 月に 1 泊滞在
Joey G.からの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you so much for your positive feedback! We're thrilled to hear that you found our facilities clean and our staff friendly. We strive to maintain a welcoming environment for all our guests, and your kind words mean a lot to us. We look forward to welcoming you back soon!

2/10 (非常に不満)

Richard、Tewksbury

2024 年 4 月に 1 泊滞在
Joey G.からの返信 (投稿日 : 2024 年 5 月 21 日)
We're sorry to see your 1 out of 5 rating, Richard. Your feedback is important to us, and we'd like to understand more about your experience to improve our services. Please reach out to us directly so we can address your concerns and ensure a better stay in the future. Thank you for bringing this to our attention.

8/10 (良い)

Eunice

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very comfortable y clean place. Would recommend to a friend or family member.
2024 年 3 月に 2 泊滞在
Cathryn D.からの返信 (投稿日 : 2024 年 4 月 21 日)
We're delighted to hear that you found the place comfortable and clean! Recommending it to friends and family speaks volumes about your positive experience. It's always fantastic to know that guests feel at ease during their stay. If there are any specific aspects you particularly enjoyed or think could be enhanced for an even better experience next time, we'd love to hear your thoughts. Your feedback is invaluable in ensuring that we continue to provide exceptional hospitality. Looking forward to welcoming you back soon!

8/10 (良い)

Kerry

良かった点 : スタッフとサービス
2024 年 4 月に 1 泊滞在
Cathryn D.からの返信 (投稿日 : 2024 年 4 月 18 日)
Thank you for sharing your feedback. We're glad you enjoyed your stay overall and appreciate your positive review. If you have any suggestions to how we can improve, please let us know! We hope to welcome you back soon for an even better experience.

8/10 (良い)

Jasmine

良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
I appreciated the cookies upon my arrival! That was really nice. The staff was friendly, my room was clean. The only things I did not care for were, the hot tub didnt seem to be working properly it was just hot water, the dial seemed to be broken. The was also a large family in the pool who allowed their children to eat pizza in the pool. That's not exactly the hotels fault however maybe maintenence in that department would be beneficial for other guest who would like to enjoy the amenities.
2024 年 4 月に 1 泊滞在
Cathryn D.からの返信 (投稿日 : 2024 年 4 月 17 日)
Thank you for taking the time to share your feedback. We're delighted you enjoyed the cookies and found our staff friendly, and we apologize for the inconveniences you encountered. Your comments about the hot tub and pool are duly noted, and we will address these matters with our maintenance team. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience in the future!

8/10 (良い)

Brian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Was nice clean and quiet
2024 年 4 月に 1 泊滞在
Joey Gからの返信 (投稿日 : 2024 年 4 月 15 日)
Thank you for your review! We're pleased to hear that you found your stay with us nice, clean, and quiet. Providing a peaceful and comfortable environment for our guests is one of our top priorities.We hope to have the pleasure of welcoming you back for another relaxing stay in the future.

8/10 (良い)

netty

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス
I wish they offered free breakfast but other than that my stay was enjoyable and my kids enjoyed the pool.
2024 年 4 月に 1 泊滞在
Joey G.からの返信 (投稿日 : 2024 年 4 月 15 日)
Thank you for sharing your feedback with us. We're delighted to hear that you and your kids enjoyed the pool during your stay.Although we do not offer complimentary breakfast, we aim to serve a higher quality breakfast than our competitors, including fresh-made eggs to order, omlettes, waffles, and a variety of breakfast meats, pastries and fresh fruits. Our pricing reflects the quality that we strive for, and we hope to deliver well in this endeavor. We also encourage our guests looking for breakfast to book our breakfast-included rates which run both promotionally and throughout the year. We look forward to welcoming you back for another enjoyable stay in the future.

8/10 (良い)

Michael

2024 年 4 月に 1 泊滞在
Joey G.からの返信 (投稿日 : 2024 年 4 月 28 日)
We're delighted to hear that you found the place comfortable and clean! Recommending it to friends and family speaks volumes about your positive experience. It's always fantastic to know that guests feel at ease during their stay. If there are any specific aspects you particularly enjoyed or think could be enhanced for an even better experience next time, we'd love to hear your thoughts. Your feedback is invaluable in ensuring that we continue to provide exceptional hospitality. Looking forward to welcoming you back soon!

10/10 (非常に良い)

Sandra

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great area, staff very nice
2024 年 3 月に 1 泊滞在
Cathryn D.からの返信 (投稿日 : 2024 年 4 月 1 日)
Hi Sandra, thank you so much for your kind words and for taking the time to leave a review. We're thrilled to hear that you enjoyed our area and that our staff made your experience pleasant. We strive to create a welcoming environment for all our guests, and it's always rewarding to know when we've succeeded. We hope to have the pleasure of welcoming you back soon!

6/10 (普通)

Natalie

良かった点 : スタッフとサービス
気になった点 : 清潔度
2024 年 3 月に 1 泊滞在
Joey G.からの返信 (投稿日 : 2024 年 4 月 1 日)
Thank you for taking the time to share your feedback with us. We value your input as it helps us improve our services. We're glad to hear that you found our property comfortable and enjoyed your stay overall. Your comments about our staff and service are greatly appreciated.At the same time, we apologize for any areas where we may have fallen short of your expectations. We use all feedback to make key improvements to our guest experience. Our goal is to ensure every guest has a memorable experience with us, and would love to learn more where we fell short of a full 5/5. Thank you again, and all the best.

6/10 (普通)

Tara

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
The employees were very pleasant. The hotel overall is pretty outdated. We stayed hwre specifically because my son wanted to stay at a place with a pool. The unfortunate part is that the pool was actually filthy. There was grime above the water line where other guests (at some point in time) had actually drawn the word "ewwww" in the grime. The breakfast buffet was pricey for what was offered.
2024 年 3 月に 1 泊滞在
Cathryn D.からの返信 (投稿日 : 2024 年 3 月 29 日)
Thank you for taking the time to share your feedback with us. We're happy to hear that you found our staff pleasant during your stay. However, we are disappointed to learn of the shortcomings you experienced. We sincerely apologize for the condition of the pool as this is not up to our usual standards of cleanliness. Your feedback regarding the breakfast buffet pricing is also noted, and we will take this into consideration as we continually evaluate and improve our offerings. We appreciate you taking the time to provide feedback and hope that despite these issues, your son was able to enjoy some aspects of his stay. We hope to have the opportunity to welcome you back for a better stay in the future.

10/10 (非常に良い)

John

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The rooms were very clean... We had a wonderful time there ...
2024 年 3 月に 3 泊滞在
Cathryn D.からの返信 (投稿日 : 2024 年 3 月 27 日)
Thank you for taking the time to leave a review! We're so happy to hear that you enjoyed your stay with us, and that your rooms were very clean. Your satisfaction is our top priority, and we hope to welcome you back for another enjoyable experience in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.

2/10 (非常に不満)

Richard

気になった点 : スタッフとサービス
2024 年 3 月に 1 泊滞在
Joey Gからの返信 (投稿日 : 2024 年 3 月 17 日)
Richard,We’re very sorry to see that you were not completely satisfied with your stay. We’d love to learn more about where we fell short and how to improve. We hope you will contact our property by phone 24-hours a day and speak with one of our guest services associates. Thank you for your review.

10/10 (非常に良い)

adriano、elmont

2024 年 3 月に 3 泊滞在
Cathryn D.からの返信 (投稿日 : 2024 年 3 月 29 日)
We sincerely appreciate your feedback and are thrilled to hear about your positive experience with us. Your satisfaction is our top priority, and we're glad to know that our efforts to provide clean and comfortable rooms, friendly service, and a range of amenities resonated with you. Whether it's our on-site dining options, relaxing pool area, or convenient location, we're pleased you enjoyed your time at our hotel. Thank you for choosing us, and we look forward to the pleasure of welcoming you back for another exceptional stay.

10/10 (非常に良い)

Jasmely

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very good stay
2024 年 2 月に 1 泊滞在
Cathryn D.からの返信 (投稿日 : 2024 年 2 月 28 日)
We sincerely appreciate your feedback and are thrilled to hear about your positive experience with us. Our team strives for excellence, and we're delighted we exceeded your expectations. Thank you for choosing us, and we look forward to the pleasure of welcoming you back for another exceptional stay!

10/10 (非常に良い)

Roger

2024 年 2 月に 1 泊滞在
Cathryn D.からの返信 (投稿日 : 2024 年 2 月 25 日)
We sincerely appreciate your feedback and are thrilled to hear about your positive experience with us. Your satisfaction is our top priority, and we're glad to know that our efforts to provide clean and comfortable rooms, friendly service, and a range of amenities resonated with you. Whether it's our on-site dining options, relaxing pool area, or convenient location, we're pleased you enjoyed your time at our hotel. Thank you for choosing us, and we look forward to the pleasure of welcoming you back for another exceptional stay.

8/10 (良い)

Lizbeth

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The pool area was disgusting. There were dirty clothes and towels everywhere. Crumbs and wrappers of food all over the floor and tables.
2024 年 2 月に 2 泊滞在
Cathryn D.からの返信 (投稿日 : 2024 年 2 月 21 日)
Thank you for your candid feedback. We are truly sorry to hear about your disappointing experience at our hotel's pool area. Please accept our sincere apologies for the cleanliness issues you encountered during your visit. We strive to provide a clean, comfortable and hassle-free experience for all our guests, and we're sorry we fell short on this occasion. Your feedback is valuable to us, and we'll take the necessary steps to address these concerns. We hope you'll give us another opportunity to provide you with the exceptional stay you deserve.

10/10 (非常に良い)

Tagouhi

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was amazing and clean hotel!
2024 年 2 月に 2 泊滞在
Cathryn D.からの返信 (投稿日 : 2024 年 2 月 21 日)
We sincerely appreciate your feedback and are thrilled to hear about your positive experience with us. Your satisfaction is our top priority, and we're glad to know that our efforts to provide clean and comfortable rooms, friendly service, and a range of amenities resonated with you. Whether it's our on-site dining options, relaxing pool area, or convenient location, we're pleased you enjoyed your time at our hotel. Thank you for choosing us, and we look forward to the pleasure of welcoming you back for another exceptional stay.

10/10 (非常に良い)

Brianna

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Cookies with check in
2024 年 2 月に 1 泊滞在
Cathryn D.からの返信 (投稿日 : 2024 年 2 月 21 日)
We sincerely appreciate your feedback and are thrilled to hear about your positive experience with us. Your satisfaction is our top priority, and we're glad to know that our efforts to provide clean and comfortable rooms, friendly service, and a range of amenities resonated with you. We're especially happy that our warm chocolate chip walnut cookies that you received upon check-in were enjoyable and provided a great start to your stay. Thank you for choosing us, and we look forward to the pleasure of welcoming you back for another exceptional stay.

10/10 (非常に良い)

Susanne、New York

2024 年 2 月に 1 泊滞在
Cathryn D.からの返信 (投稿日 : 2024 年 3 月 23 日)
We sincerely appreciate your feedback and are thrilled to hear about your positive experience with us. Your satisfaction is our top priority, and we're glad to know that our efforts to provide clean and comfortable rooms, friendly service, and a range of amenities resonated with you. Thank you for choosing us, and we look forward to the pleasure of welcoming you back for another exceptional stay.

10/10 (非常に良い)

VANESSA

良かった点 : 清潔度、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Cathryn D.からの返信 (投稿日 : 2024 年 2 月 16 日)
We sincerely appreciate your feedback and are thrilled to hear about your positive experience with us. Your satisfaction is our top priority, and we're glad to know that our efforts to provide clean and comfortable rooms, friendly service, and a range of amenities resonated with you. Whether it's our on-site dining options, relaxing pool area, or convenient location, we're pleased you enjoyed your time at our hotel. Thank you for choosing us, and we look forward to the pleasure of welcoming you back for another exceptional stay.

10/10 (非常に良い)

sabrina

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Cathryn D.からの返信 (投稿日 : 2024 年 2 月 7 日)
We sincerely appreciate your feedback and are thrilled to hear about your positive experience with us. Your satisfaction is our top priority, and we're glad to know that our efforts to provide clean and comfortable rooms, friendly service, and a range of amenities resonated with you. Whether it's our on-site dining options, relaxing pool area, or convenient location, we're pleased you enjoyed your time at our hotel. Thank you for choosing us, and we look forward to the pleasure of welcoming you back for another exceptional stay.

10/10 (非常に良い)

Rocio

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff was very friendly and helpful. Room was clean. Pool and hot tub were running and at comfortable temperatures.
2024 年 2 月に 2 泊滞在
Cathryn D.からの返信 (投稿日 : 2024 年 2 月 6 日)
We sincerely appreciate your feedback and are thrilled to hear about your positive experience with us. Your satisfaction is our top priority, and we're glad to know that our efforts to provide clean and comfortable rooms, friendly service, and a range of amenities such as our indoor pool and hot tub resonated with you. Thank you for taking time out of your day to provide us positive feedback, and we look forward to the pleasure of welcoming you back for another exceptional stay.

10/10 (非常に良い)

Francisco

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very good 👍
2024 年 1 月に 1 泊滞在
Cathryn D.からの返信 (投稿日 : 2024 年 1 月 22 日)
Thank you for taking time out of your day to give us feedback! We're so glad to hear that you enjoyed your stay. Your satisfaction is our top priority, and we appreciate your kind words. We look forward to welcoming you back for another wonderful stay.

10/10 (非常に良い)

Lino

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice, clean, comfortable property. It was perfect for what we needed.
2024 年 1 月に 1 泊滞在
Cathryn D.からの返信 (投稿日 : 2024 年 1 月 22 日)
Thank you for taking time out of your day to give us feedback! We're so glad to hear that you found our property to be clean and comfortable. Your satisfaction is our top priority, and we appreciate your kind words. We look forward to welcoming you back for another wonderful stay.

10/10 (非常に良い)

Christian

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Joey G.からの返信 (投稿日 : 2024 年 1 月 16 日)
Thank you for choosing our hotel for your stay and taking the time to leave a positive review on Hotels.com. We're thrilled to hear that you had a great experience with us. Your satisfaction is our priority, and we appreciate your kind words. If you have any specific feedback or suggestions for improvement, please feel free to share. We look forward to welcoming you back for another wonderful stay.

6/10 (普通)

myranda

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Joey Gからの返信 (投稿日 : 2024 年 1 月 16 日)
Thank you for sharing your feedback on Expedia. We appreciate your honesty and value your input. We apologize if there were aspects of your stay that fell short of expectations. Your comments are essential in helping us identify areas for improvement. If there are specific details you'd like to discuss or suggestions you have, please feel free to reach out. We hope to have the opportunity to better serve you in the future and provide an improved experience.

6/10 (普通)

John

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 客室の快適度
Nice except for the nighttime noise…
The hotel is modern and clean and overall quite nice. We didn’t hear any of our neighbors, but our room was at the end of the hall near a service bay with a lot of noisy machinery (dumpsters/trash compactors?) that ran on and off through the night and woke us up multiple times.
2024 年 1 月に 1 泊滞在
Cathryn D.からの返信 (投稿日 : 2024 年 1 月 31 日)
Thank you for your candid feedback. We're glad to hear that you appreciated the cleanliness and maintenance of our property. We also appreciate your insights regarding the noise you heard during the night, and we apologize that you were woken up multiple times. Your feedback is valuable to us, and we'll take the necessary steps to address these concerns. We hope you'll give us another opportunity to provide you with the exceptional stay you deserve.

8/10 (良い)

karla

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Joey Gからの返信 (投稿日 : 2024 年 1 月 16 日)
Thank you for choosing our hotel for your stay and taking the time to leave a positive review on Expedia. We're thrilled to hear that you had a great experience with us. Your satisfaction is our priority, and we appreciate your kind words. If you have any specific feedback or suggestions for improvement, please feel free to share. We look forward to welcoming you back for another wonderful stay.

10/10 (非常に良い)

Felix

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Joey Gからの返信 (投稿日 : 2024 年 1 月 16 日)
Thank you for choosing our hotel for your stay and taking the time to leave a positive review on Expedia. We're thrilled to hear that you had a great experience with us. Your satisfaction is our priority, and we appreciate your kind words. If you have any specific feedback or suggestions for improvement, please feel free to share. We look forward to welcoming you back for another wonderful stay.

8/10 (良い)

Erin

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Joey Gからの返信 (投稿日 : 2024 年 1 月 16 日)
Thank you for choosing our hotel for your stay and taking the time to leave a positive review on Orbitz. We're thrilled to hear that you had a great experience with us. Your satisfaction is our priority, and we appreciate your kind words. If you have any specific feedback or suggestions for improvement, please feel free to share. We look forward to welcoming you back for another wonderful stay.

10/10 (非常に良い)

Leonardo

2023 年 12 月に 1 泊滞在
Joey Gからの返信 (投稿日 : 2024 年 1 月 16 日)
Thank you for choosing our hotel for your stay and taking the time to leave a positive review on Travelocity. We're thrilled to hear that you had a great experience with us. Your satisfaction is our priority, and we appreciate your kind words. If you have any specific feedback or suggestions for improvement, please feel free to share. We look forward to welcoming you back for another wonderful stay.

10/10 (非常に良い)

Susan

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly staff and clean room.
2023 年 12 月に 1 泊滞在
Joey Gからの返信 (投稿日 : 2024 年 1 月 16 日)
Thank you for choosing our hotel for your stay and taking the time to leave a positive review on Expedia. We're thrilled to hear that you had a great experience with us. Your satisfaction is our priority, and we appreciate your kind words. If you have any specific feedback or suggestions for improvement, please feel free to share. We look forward to welcoming you back for another wonderful stay.

10/10 (非常に良い)

VANESSA

2023 年 12 月に 1 泊滞在
Cathryn D.からの返信 (投稿日 : 2024 年 1 月 17 日)
Vanessa, thank you so much for taking the time to leave us a positive review! We're so glad to hear that you enjoyed your stay with us. If you have any feedback or suggestions for improvement in the future, please don't hesitate to send them our way. We look forward to welcoming you back in the future for another great stay.

10/10 (非常に良い)

Isidro

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Joey Gからの返信 (投稿日 : 2024 年 1 月 16 日)
Thank you for choosing our hotel for your stay and taking the time to leave a positive review on Expedia. We're thrilled to hear that you had a great experience with us. Your satisfaction is our priority, and we appreciate your kind words. If you have any specific feedback or suggestions for improvement, please feel free to share. We look forward to welcoming you back for another wonderful stay.

10/10 (非常に良い)

Andrew

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 3 泊滞在
Joey Gからの返信 (投稿日 : 2024 年 1 月 16 日)
Thank you for choosing our hotel for your stay and taking the time to leave a positive review on Expedia. We're thrilled to hear that you had a great experience with us. Your satisfaction is our priority, and we appreciate your kind words. If you have any specific feedback or suggestions for improvement, please feel free to share. We look forward to welcoming you back for another wonderful stay.

8/10 (良い)

Gerri

2023 年 12 月に 2 泊滞在
Joey G.からの返信 (投稿日 : 2024 年 1 月 16 日)
Thank you for choosing our hotel for your stay and taking the time to leave a positive review on Expedia. We're thrilled to hear that you had a great experience with us. Your satisfaction is our priority, and we appreciate your kind words. If you have any specific feedback or suggestions for improvement, please feel free to share. We look forward to welcoming you back for another wonderful stay.

10/10 (非常に良い)

Olga

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great night to spend an aniversary night near home❤️
2023 年 12 月に 1 泊滞在
Cathryn DiNapoli, Front Desk Supervisorからの返信 (投稿日 : 2023 年 12 月 18 日)
Thank you for choosing to celebrate your anniversary with us and taking the time to share your experience! We're thrilled to hear that we can be an enjoyable place to stay for you that's close to home. We look forward to welcoming you back to create more special memories in the future.

10/10 (非常に良い)

Solenny

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
LHからの返信 (投稿日 : 2023 年 12 月 12 日)
Solenny, Thank you so much for giving us a 10. We are excited to hear you enjoyed your stay with us. We look forward to seeing you again in the near future.

4/10 (不満)

Tabetha

カップルで旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Slow response time with no sense of urgency. Cleaning team did not turn down room until after 5pm. Showing age and lots of broken and chipped furniture. Welcome was nice but leaving felt very get out and dont come back.
2023 年 11 月に 4 泊滞在
LHからの返信 (投稿日 : 2023 年 12 月 12 日)
Tabetha, Thank you for taking the time to share your feedback. We are sincerely sorry for the challenges you faced during your stay. Your feedback is invaluable, and we are addressing the slow response, cleaning timing, and furniture issues immediately. Your experience doesn't reflect our standards, and we'd love another chance to make it right. Please contact us directly so we can ensure a more pleasant return.

6/10 (普通)

Martin

出張
気になった点 : スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 3 泊滞在
LHからの返信 (投稿日 : 2023 年 12 月 12 日)
Martin, Thank you for your recent stay and for sharing your feedback. We noticed your rating and regret that your experience fell short of expectations. We value your insights and would appreciate the opportunity to address your concerns directly. We kindly ask you to reach out to us directly so we can better understand and resolve any issues you faced during your stay. Your satisfaction is our priority, and we hope to have the chance to improve your impression of us.