ハイキング

ガイア ホテル & スパ レディング、アセンド ホテル コレクションの口コミ

3 out of 5

口コミ

8.0

とても良い

評価 10 - 1006 件の口コミ中 421 件が非常に良い" "
評価 8 - 1006 件の口コミ中 291 件が良い" "
評価 6 - 1006 件の口コミ中 154 件が普通" "
評価 4 - 1006 件の口コミ中 92 件が不満" "
評価 2 - 1006 件の口コミ中 48 件が非常に不満" "

8.0/10

清潔度

8.4/10

スタッフとサービス

7.4/10

設備とサービス

7.8/10

施設のコンディションと設備

8.0/10

環境への配慮

口コミ

6/10 (普通)

Ruomei

家族旅行
良かった点 : スタッフとサービス、設備とサービス
I like the fountain, the bridge, the pool, and the spa. The property need a fresh paint... maybe consider painting the japanese bridge to japanese red (instead of orange_, and matching the room doors( now are in orange). The towel in the room are broken, could be replaced, dust out the dust on ceiling fan, paint a fresh paint to cover the molded black stain in the bathroom ceiling, and clean the window/ door/ ice machine. Overall, this hotel is a germ, just needs a good upkeep.
2024 年 5 月に 1 泊滞在

8/10 (良い)

Crystle

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly staff, cute property. Excellent spa onsite. Spacious rooms.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Susan

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A lovely place that I could use to get away from life! Nice to have a good restaurant near by to.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Stacy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very private
2024 年 5 月に 1 泊滞在
Bryclynnからの返信 (投稿日 : 2024 年 5 月 23 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests

8/10 (良い)

Steve

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Bryclynnからの返信 (投稿日 : 2024 年 5 月 23 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

10/10 (非常に良い)

Ariel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Bryclynnからの返信 (投稿日 : 2024 年 5 月 13 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us

4/10 (不満)

Ron

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The restaurant on site was closed for the hole day. Would have been nice to know that.
2024 年 5 月に 2 泊滞在
Bryclynnからの返信 (投稿日 : 2024 年 5 月 13 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

8/10 (良い)

Joseph、McCleary

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean and quiet
2024 年 5 月に 1 泊滞在
Bryclynnからの返信 (投稿日 : 2024 年 5 月 13 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 (非常に良い)

Irina

カップルで旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
Check-in and out were easy. Breakfast was perfect.
2024 年 5 月に 1 泊滞在
Bryclynnからの返信 (投稿日 : 2024 年 5 月 9 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We are so happy to hear you enjoyed Breakfast, it is my favorite time of the day. We hope to see you again soon!

10/10 (非常に良い)

Joseph、McCleary

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Bryclynnからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for taking the time to fill out our online survey with such positive feedback!

2/10 (非常に不満)

Alejandrina

Waiting while many phone calls were being taken, waiting and waiting, not good
2024 年 5 月に 1 泊滞在
Bryclynnからの返信 (投稿日 : 2024 年 5 月 3 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 (非常に不満)

Maria、Sunnyside

家族旅行, 小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度
It was not what I expected and it was not clean
2024 年 4 月に 1 泊滞在
Bryclynnからの返信 (投稿日 : 2024 年 5 月 1 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 (良い)

Kurt

良かった点 : 設備とサービス、施設のコンディションと設備
Easy to check in. My upstairs level room was super quiet. I didn't hear anyone the whole night.
2024 年 4 月に 1 泊滞在
Bryclynnからの返信 (投稿日 : 2024 年 4 月 29 日)
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

4/10 (不満)

thomas

気になった点 : 施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Bryclynnからの返信 (投稿日 : 2024 年 5 月 1 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 (良い)

Marco、Gabriola

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス
I did say limited dining. However the local Wood fire grill has fabulous food and excellent host staff.
2024 年 4 月に 1 泊滞在
Bryclynnからの返信 (投稿日 : 2024 年 4 月 29 日)
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

10/10 (非常に良い)

Aryana、Vancouver

良かった点 : 清潔度、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Bryclynnからの返信 (投稿日 : 2024 年 4 月 25 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 (非常に良い)

Jeff

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice and quiet
2024 年 4 月に 2 泊滞在
Bryclynnからの返信 (投稿日 : 2024 年 4 月 25 日)
Thank you for taking the time to review. Your feedback is very important to us

8/10 (良い)

Alan

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Affordable good place to stay
2024 年 1 月に 2 泊滞在
Gaiaからの返信 (投稿日 : 2024 年 4 月 25 日)
Thank you for taking the time to review.

10/10 (非常に良い)

lawrence

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
By the river
2024 年 4 月に 1 泊滞在
Bryclynnからの返信 (投稿日 : 2024 年 4 月 16 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 (良い)

Josefa

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was very nice.
2024 年 4 月に 1 泊滞在
Bryclynnからの返信 (投稿日 : 2024 年 4 月 10 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 (良い)

Rachel

2024 年 4 月に 2 泊滞在
Bryclynnからの返信 (投稿日 : 2024 年 4 月 29 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests

8/10 (良い)

Jason

良かった点 : スタッフとサービス
I’ve stayed here over the years many times and this years things seemed poorly maintained. The bathroom smelled dirty and there were spiders in the corner by the fan. The shower had terrible water pressure. It just seemed not as nice. I will say that the property feels safe and I’ve never had any security concerns here.
2024 年 3 月に 1 泊滞在
Bryclynnからの返信 (投稿日 : 2024 年 4 月 8 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 (非常に良い)

Jennifer

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This was a welcomed stay after many hours of travel. The property is beautiful and I really enjoyed the hot tub and the pool. Everyone was friendly, and the rooms were clean and quiet. They have Koi fish in their lagoon, fire pits with areas to sit, and a restaurant right on the property. I loved it here and will definitely be back.
2024 年 4 月に 1 泊滞在
Bryclynnからの返信 (投稿日 : 2024 年 4 月 8 日)
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

6/10 (普通)

Bruce

良かった点 : 清潔度、スタッフとサービス
2024 年 3 月に 1 泊滞在
Bryclynnからの返信 (投稿日 : 2024 年 4 月 8 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 (非常に良い)

Sandra

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Bryclynnからの返信 (投稿日 : 2024 年 3 月 27 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us. We hope to see you again soon!

6/10 (普通)

Sheri

良かった点 : 清潔度
気になった点 : スタッフとサービス
2024 年 3 月に 1 泊滞在
Bryclynnからの返信 (投稿日 : 2024 年 3 月 27 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We hope to see you again soon!

6/10 (普通)

brittany

気になった点 : 設備とサービス
There was mold and cobwebs in the bathroom. The screen door was broken
2024 年 3 月に 1 泊滞在
Bryclynnからの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us

10/10 (非常に良い)

Craig

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved the getaway
2024 年 3 月に 1 泊滞在
Bryclynnからの返信 (投稿日 : 2024 年 3 月 11 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 (不満)

Christine

家族旅行
気になった点 : 清潔度、設備とサービス
I have attended business conferences there and thought that it would be a nice place to stay. So I had the opportunity to take my grandsons there for a weekend. The room we stayed in looked like a rock band partied in it and had stripped it bare, and the hotel didn’t have time or possibly money to repair the room. The king size bed was broken (or I suspect it actually was two twin mattresses slapped on a king box spring with a mattress pad thrown on top. I mentioned it to the clerk and she stated she would have maintenance come look at it and of course no one showed up for the entire weekend… made me sad, I would have loved to have a place to stay so close to the kids.
2024 年 1 月に 2 泊滞在
Bryclynnからの返信 (投稿日 : 2024 年 3 月 11 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 (良い)

Cassandra

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean rooms, affordable price, dining on site was great! Their pool and spa was out of order when we went which was a bummer. But overall it was a good experience, we will be back!
2024 年 2 月に 1 泊滞在
Bryclynnからの返信 (投稿日 : 2024 年 3 月 11 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 (非常に良い)

Humberto

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Always a great experience from there bungalow to the normal hotel type setting was really happy with the over all feel and how quiet it was.
2024 年 3 月に 3 泊滞在
Bryclynnからの返信 (投稿日 : 2024 年 3 月 5 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests

6/10 (普通)

Dustin

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Bryclynnからの返信 (投稿日 : 2024 年 3 月 5 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

8/10 (良い)

Christine、Couer dalene

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Easy access from the freeway, nice grounds. Nothing special, but nothing outstandingly bad.
2024 年 2 月に 1 泊滞在
Bryclynnからの返信 (投稿日 : 2024 年 3 月 5 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

4/10 (不満)

Alexander

出張
気になった点 : 設備とサービス
The pool and hot tub didn’t work. I had no idea till I checked in. Didn’t tell me that housekeeping doesn’t clean your room unless you request. Housekeeping doesn’t come in early in the morning so I couldn’t get towels or coffee. The body wash was actually lotion and The conditioner was just watered down shampoo.
2024 年 2 月に 2 泊滞在
Bryclynnからの返信 (投稿日 : 2024 年 3 月 5 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 (良い)

Donald

出張
良かった点 : スタッフとサービス
Unique grounds and ponds.
2024 年 2 月に 2 泊滞在
Bryclynnからの返信 (投稿日 : 2024 年 3 月 5 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests

10/10 (非常に良い)

Frank

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Bryclynnからの返信 (投稿日 : 2024 年 3 月 5 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.

6/10 (普通)

Jeanne

良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
Unheated pool and broken jacuzzi. No room service during my stay. When I stepped in the shower, the tub was slippery and I slipped and fell backwards hitting the edge of the tub and toilet as I fell to the floor. The tub should have been treated with a non-skid coating. I am experiencing severe pain now.
2024 年 2 月に 2 泊滞在
Bryclynnからの返信 (投稿日 : 2024 年 2 月 15 日)
Thank you for taking the time to complete our online survey

10/10 (非常に良い)

alejandrina

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Bryclynnからの返信 (投稿日 : 2024 年 2 月 15 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 (非常に良い)

Kathyrn

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Wonderful!
This is a very nice hotel. Beds are comfortable and room is very clean. The night staff was extremely helpful. I’ll come back again!
2024 年 2 月に 1 泊滞在
Bryclynnからの返信 (投稿日 : 2024 年 2 月 6 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 (非常に良い)

Sharon

2024 年 1 月に 1 泊滞在
Bryclynnからの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team.

4/10 (不満)

Sarah

気になった点 : 清潔度、施設のコンディションと設備
Crapy
This is not some "spa" hotel. Don't be fooled by the photos. I had to move rooms 3 times due to pet pee smell & mold in 2 of the bathrooms. The property is dated. Stains on carpet and furniture. Scuffed & dirty walls. Average bedding. It gets to job done, but it's nothing pretty.
2024 年 1 月に 1 泊滞在
Bryclynnからの返信 (投稿日 : 2024 年 2 月 6 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 (良い)

Carolyn

グループ旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
A nice weekend getaway
The room was clean and comfortable.The whole place is quiet, safe and clean.I liked the hardwood flooring. All ofthe staff were helpful. The spa was great ,we really enjoyed our massages. Biggest disappointment was the hot tub was a luke warm temperature so we didn't use it, we were really looking forward to a hot tub in the cold weather. The room was lacking a few little things like a hook to hang the hand towel. Also our room didn't come with a don't disturb sign witch we didn't think of till the morning when housekeeping was pounding at our door.
2024 年 1 月に 2 泊滞在
Bryclynnからの返信 (投稿日 : 2024 年 2 月 6 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 (良い)

Rosalyn

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2024 年 1 月に 1 泊滞在
Bryclynnからの返信 (投稿日 : 2024 年 1 月 22 日)
Thank you for taking the time to complete our online survey regarding your recent stay at Gaia Hotel & Spa Redding, Ascend Hotel Collection. We hope to see you again soon.

4/10 (不満)

kyle

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス
気になった点 : 清潔度、施設のコンディションと設備
Rooms need a good cleaning and maintenance, shower almost came out of the wall, bed was old spring mattress, but location was great and super quiet
2024 年 1 月に 1 泊滞在
Bryclynnからの返信 (投稿日 : 2024 年 1 月 22 日)
Thank you for taking the time to complete our online survey regarding your recent stay at Gaia Hotel & Spa Redding, Ascend Hotel Collection.

8/10 (良い)

James

良かった点 : 清潔度、スタッフとサービス
Chair/couch was missing from room.
2024 年 1 月に 1 泊滞在
Bryclynnからの返信 (投稿日 : 2024 年 1 月 22 日)
Thank you for taking the time to complete our online survey regarding your recent stay at Gaia Hotel & Spa Redding, Ascend Hotel Collection. We hope to see you again soon.

10/10 (非常に良い)

David

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
Clean and quiet, comfortable bed
2024 年 1 月に 1 泊滞在
Bryclynnからの返信 (投稿日 : 2024 年 1 月 16 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team.

10/10 (非常に良い)

Lindell

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Bryclynnからの返信 (投稿日 : 2024 年 1 月 16 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team.

10/10 (非常に良い)

Patrice

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Bryclynnからの返信 (投稿日 : 2024 年 1 月 8 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.

10/10 (非常に良い)

Leslie

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Bryclynnからの返信 (投稿日 : 2024 年 1 月 8 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.

8/10 (良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Bryclynnからの返信 (投稿日 : 2024 年 1 月 8 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. .