Norton, we are truly sorry for the housekeeping as well as the service issues you encountered during your stay. Your concerns will be shared with the team in an effort to improve our service and facilities. I would like to inform you that our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are always happy to offer this service to you at a minimal fee. If we did not communicate this properly at check-in, please accept our apologies. We are grateful for the feedback you provided, and we hope you will choose to stay with us again.   Sincerely, General Manager

Dear BARRY, We're honored to be your home away from home and glad to have you as our guest at Extended Stay America. We appreciate your positive comments about our thoughtful facilities and services from our associates. Our top priority is your comfort, and we're delighted you're satisfied with the stay. We look forward to sharing your upcoming trips and more memorable moments. Sincerely,Hotel Management

Dear Julianna, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear Aaron, Thank you for reaching out. We regret to hear that you have chosen not to visit our hotel. We apologize if there was any aspect of our service or facilities that did not meet your expectations. We take all feedback seriously and use it to improve our offerings for future guests. If you ever reconsider, we would appreciate the opportunity to provide you with a better experience.Sincerely,Hotel Management

Dear Taylor, Thank you for staying with us and reviewing your experience. We are glad you loved our location and that we were ideally situated near everything you planned to see and do in Anchorage. We are happy to read how much you liked our spacious rooms and that you enjoyed all the in-room amenities we provide. However, we sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will return so that we can provide you with a better experience.Sincerely,Hotel Management

Dear Noah, Thank you for your heartwarming words; we sincerely appreciate the wonderful review. We appreciate you recognizing the front desk associate. Every team member is integral to the service we offer, and we thank you for praising their efforts. We look forward to your next stay at Extended Stay America. Thank you again!Sincerely,Hotel Management

Dear Adam, Thank you for choosing to stay at Extended Stay America and for taking the time to share your thoughts. We are delighted that you had an enjoyable overall experience during your visit. We are glad to read that you were pleased with the dedicated service from our staff. It was a pleasure hosting you, and we hope to see you again soon.Sincerely,Hotel Management

Dear Ryan, Thank you for taking the time to share your feedback. Please accept our apologies for not providing you with the flawless experience you deserve. We apologize for the inconvenience caused by the TV malfunction during your stay and appreciate your patience and understanding. We will take the necessary measures to prevent such incidents in the future.We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management

Dear Francis, Thank you for the excellent review and for making us part of your travel plan. We are glad your stay was enjoyable, and we could exceed your expectations. Thank you for choosing Extended Stay America. We hope to welcome you back soon at the location you were pleased with.Sincerely,Hotel Management

Dear Karl, We're thrilled you found Extended Stay America's staff friendly. Your experience is important to us, and we're dedicated to providing excellent service. Thank you for acknowledging our team's hospitality. We look forward to hosting you for another pleasant stay.Sincerely,Hotel Management

Dear Sylvia, Thank you for commenting on your recent experience at our property. Our goal is to ensure that all guests are well-informed about our hotel and amenities; therefore, we are sorry for any miscommunication that occurred on our end regarding the kitchenware policy. To maintain cleanliness for all guests, we store the dishware at the front desk and are pleased to bring it to your suite upon request. We take your concerns seriously and will address them effectively for future improvement. We hope to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management

Dear Guest, All of us at Extended Stay America are thrilled to know you loved your time with us! Thank you for sharing your generous compliments about our location and the amenities provided. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management

Thank you for your positive feedback Greg! We value your feedback always, we are glad you enjoyed your stay here at Anchorage Downtown ESA! We ask if you can take a few moments and fill out our medallia survey that was sent to your email upon checkout! Thank you again for your time and feedback!

Dear Ila, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is very valuable to us as we strive to improve with every visit. We greatly appreciate your comments about black-out curtains. We would love for you to stay with us again, as it would be a pleasure to welcome you back to our new and improved hotel.Sincerely,Hotel Management

Dear Tim, Thank you for including Extended Stay America in your travel plans. It was a pleasure reading your wonderful comments about Abu. They work hard to make every stay special every day and will appreciate your kind words. Thank you for taking the time to post your review. On behalf of all of us, we thank you for taking the time to review our hotel, and we hope to see you again soon.Sincerely,Hotel Management

Dear Elena, Thank you so much for taking the time to post a review of our hotel. Although we were happy to see your overall stay was good, we were disappointed that you felt the price did not meet your expectations. As with most areas, certain times of the year are busier and command higher rates; however, we make every effort to be priced competitively. It was a pleasure to have you as our guest, and we hope to do so again soon.Sincerely,Hotel Management

Dear Graham, Thank you for connecting with us. We are sorry we did not meet your expectations regarding the room and breakfast. We hope you will accept our apologies for any disturbances the air conditioning unit in your room caused. Thank you for bringing this to our attention; we will address this accordingly and are very grateful for your patience. We are glad that you liked our staff. It was a pleasure hosting your visit, and we hope you will be our guest whenever you return to the area.Sincerely,Hotel Management

Dear Latosha, Thank you for taking the time to post a review. It was a pleasure hosting your visit, and we are delighted you and your furry friend loved staying with us. We appreciate you mentioning to future guests we are a pet-friendly hotel. Thank you once more, and we look forward to seeing you again soon.Sincerely,Hotel Management