施設の正面

レモン ツリー ホテル & スイーツ アナハイムの口コミ

3 out of 5

口コミ

6.8
評価 10 - 1057 件の口コミ中 361 件が非常に良い" "
評価 8 - 1057 件の口コミ中 182 件が良い" "
評価 6 - 1057 件の口コミ中 182 件が普通" "
評価 4 - 1057 件の口コミ中 131 件が不満" "
評価 2 - 1057 件の口コミ中 201 件が非常に不満" "

6.8/10

清潔度

7.4/10

スタッフとサービス

6.2/10

設備とサービス

6.4/10

施設のコンディションと設備

6.8/10

環境への配慮

口コミ

6/10 (普通)

HIDEHIRO

出張
良かった点 : 清潔度
This is the OK place to stay. Close to the shops and eating places. The room was clean, and the front staff was nice, but the noise was coming in from the neighbor rooms, chatting, TV, etc... though they called themselves a "hotel," it is more like a motel. if you are looking for a "hotel," you should look for others.
2024 年 1 月に 4 泊滞在
Lemon Tree Hotel and Suites Management からの返信 (投稿日 : 2024 年 2 月 24 日)
Dear Hidehiro, thank you for your recent stay. Your experience matters. We're committed to continuous improvement, and your feedback helps us immensely. Looking forward to serving you once again.Sincerely,Victoria G.

4/10 (不満)

Kelly、Honolulu

気になった点 : 施設のコンディションと設備
2022 年 3 月に 1 泊滞在

6/10 (普通)

Fredric

家族旅行
No breakfast but advertised ! Disappointed.
2024 年 4 月に 3 泊滞在
Lemon Tree Hotel & Suitesからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Fredric, we appreciate you taking the time to leave a review. We understand your dissatisfaction with not providing breakfast. We have asked all third parties to remove the advertisement of the breakfast. I'll reach out to them again. I do apologize for the misunderstanding.Sincerely,Victoria G.

10/10 (非常に良い)

ELIA FABIOLA

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Its safe
2024 年 5 月に 1 泊滞在
Lemon Tree Hotel & Suitesからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Elia,We are delighted to hear that you enjoyed your stay with us. Safety of our guests is our priority. We hope to see you again soon.Yug P.

10/10 (非常に良い)

Deanna

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The best place to stay with my family thank you lemon tree
2024 年 5 月に 3 泊滞在
Lemon Tree Hotel & Suitesからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Deanna,We are delighted to hear that you enjoyed your stay and we hope to see you again soon.Yug P.

6/10 (普通)

Efany

気になった点 : 施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Lemon Tree Hotel & Suitesからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Efany, we really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.Sincerely,Victoria. G

2/10 (非常に不満)

Vanessa

小さなお子様連れの家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
When we arrived there seemed to be some sort of deal going on outside with a few vehicles. Me and my spouse felt very unsafe specially since we had our daughter with us. And inside the room was pretty old and there seemed to be mold on the ceiling of the bathroom. It was clean but not a family friendly environment. So we decided to only stay 1 out of the 2 nights were suppose to stay for.
2024 年 4 月に 2 泊滞在
Lemon Tree Hotel & Suitesからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Vanessa, we're sorry that your experience didn't meet your expectations. We take all feedback seriously and will do our best to improve our services on the points you highlighted.Sincerely,Victoria G.

6/10 (普通)

Robert、Aurora

気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
ghhh
2024 年 3 月に 3 泊滞在
Lemon Tree Hotel & Suitesからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Robert, thank you so much for taking the time to rate us. We hope to have you back with us soon!Sincerely, Victoria G.

10/10 (非常に良い)

Shawnte

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very private
2024 年 4 月に 1 泊滞在
Lemon Tree Hotel & Suitesからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Shawnte, thank you so much for your stellar rating! This means a lot to us. Hope you enjoyed your stay and, we look forward to welcoming you back the next time you visit the area.Sincerely,Victoria G.

10/10 (非常に良い)

Shabock

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff and service was excellent.. kept areas clean and quiet stay. I would have no problem making another booking with Lemon Tree Hotel & Suites Anaheim . I enjoy the stay....
2024 年 4 月に 1 泊滞在
Lemon Tree Hotel & Suitesからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Shabock, thank you so much for taking the time to leave an excellent rating - it's much appreciated!Sincerely,Victoria G.

2/10 (非常に不満)

Daniel

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property looked like it was an old people community at one point. The room was small and the fridge was tinnier than any minifridge ever.
2024 年 3 月に 4 泊滞在
Lemon Tree Hotel & Suitesからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear Daniel, please accept our sincerest apologies and know that we're working to improve our service. Your feedback is important to us, and we appreciate you taking the time to point out something that needs improvement.Sincerely,Victoria G.

6/10 (普通)

Gilberto

出張, 家族旅行
Tha place was empty and they manage to put the most noisy person next to us…
2024 年 4 月に 1 泊滞在
Lemon Tree Hotel & Suitesからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Gilberto, we apologize for the inconvenience caused during your recent visit. Your comfort is our top priority. Your feedback is crucial to us, and we assure you that we will address theses issues with our team to minimize noise disturbance. Please accept our sincerest apologies for the inconvenience.Sincerely,Victoria G.

6/10 (普通)

Miguel

カップルで旅行, グループ旅行
気になった点 : 清潔度、施設のコンディションと設備
The room was clean but had a faint foul smell. I would stay again as a last resort, but next time I’ll look for a nicer hotel.
2024 年 4 月に 1 泊滞在
Lemon Tree Hotel and Suitesからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Miguel,First of all we would like to thank you for your business. We always take into consideration feedback provided by our guests and take measures based on it. Please accept our apology for any inconvenience you experienced during your stay. Rest assured, we have already begun making improvements based on guest feedback. We hope to see you again and be given a chance to showcase our true hospitality. YP.

10/10 (非常に良い)

Luis

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Lemon Tree is a nice place to stay for a few nights. The parking is plentiful so even if you lose your spot close to your room, you'll still be able to find a parking on the property without having to park outside. The people are always very helpful as well.
2024 年 4 月に 1 泊滞在
Lemon Tree Hotel and Suitesからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Luis,Thank you so much for taking the time to leave a review. We are happy to hear that you enjoyed your stay and are looking forward to hosting you again.YP

10/10 (非常に良い)

anthony

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great time
2024 年 4 月に 1 泊滞在
Lemon Tree Hotel & Suitesからの返信 (投稿日 : 2024 年 4 月 20 日)
Dear Anthony, thank you for choosing us and giving us a perfect rating. We're delighted that your stay exceeded your expectations. Your feedback is invaluable to us, and we're thrilled to have contributed to your memorable experience. We look forward to welcoming you back for another exceptional stay.Sincerely,Victoria G.

4/10 (不満)

Sayd Jawad

良かった点 : 施設のコンディションと設備
気になった点 : 清潔度、スタッフとサービス
It was old place and not a convenient room.
2024 年 4 月に 1 泊滞在
Lemon Tree Hotel & Suitesからの返信 (投稿日 : 2024 年 4 月 19 日)
Dear Sayd, It's deeply disheartening to learn that our facilities and services could not match your expectations. On behalf of the hotel administration, we are sorry for your bad experience and we hope you accept our profound apologies for our shortcomings. We highly value your feedback, as we understand there is always room for improvement.Sincerely,Victoria G.

10/10 (非常に良い)

Esmeralda

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I like the erea look clean and beautiful
2024 年 3 月に 1 泊滞在
YP.からの返信 (投稿日 : 2024 年 4 月 18 日)
We are happy to hear that. We hope to see you again soon.

10/10 (非常に良い)

Moses

良かった点 : 清潔度、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
lemontree hotelからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear moses, thank you so much for your exceptional rating. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit with us.

10/10 (非常に良い)

Sean

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
That 100 that was supposed to be refunded , oh well. Guess ill just deal with it
2024 年 4 月に 1 泊滞在
YP.からの返信 (投稿日 : 2024 年 4 月 18 日)
A deposit put down using a card usually takes 2-5 days to reflect in your account. Thank you so much for staying with us.

10/10 (非常に良い)

Sergio

2024 年 4 月に 1 泊滞在
Lemon Tree Hotel & Suitesからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Sergio,We are delighted to hear that you enjoyed your stay and we hope to see you again soon.Yug P.

10/10 (非常に良い)

Raiders

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very quiet and clean no issues outside
2024 年 4 月に 1 泊滞在
Lemon Tree Hotel & Suitesからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Raiders, thank you so much for your exceptional rating. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit,Sinerely,Vg

10/10 (非常に良い)

Deric

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place will be back
2024 年 4 月に 1 泊滞在
Lemon Tree Hotel & Suitesからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Deric, thank you so much for your stellar rating! This means a lot to us. Hope you enjoyed your visit and, we look forward to welcoming you back.Sincerely,Victoria G..

2/10 (非常に不満)

Audrey

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Im extremely disappointed with my stay here. The second day I was there I found a roach in my room. There were holes in the blankets, only one trash can. This was supposed to be a family suite and there was only one chair in the room to sit in. So if i wanted to sit down with my family to eat I couldn't. In total I found at least five. Front refused to give me a discount for my inconvenience. I had to cut my stay short due to the conditions of the room.
2024 年 4 月に 4 泊滞在
Lemon Tree Hotel & Suitesからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Audrey, we're sorry that we didn't live up to our high standards. Please know that we take all feedback seriously. We appreciate your feedback and thank you for bringing this to our attention.Sincerely,.Victoria G.

10/10 (非常に良い)

Lucero

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely place
2024 年 4 月に 2 泊滞在
Lemon Tree Hotel & Suitesからの返信 (投稿日 : 2024 年 4 月 11 日)
We are glad to hear that you had a pleasant stay. We hope to see you again soon.

2/10 (非常に不満)

Luis Enrique

2024 年 4 月に 4 泊滞在
Lemon Tree Hotel & Suitesからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Luis, thank you choosing us and for taking the time to leave us a review. We hope to see you in the near future.Sincerely,Victoria G.

2/10 (非常に不満)

Robert、Huntington Beach

It was not the properties fault but some clown in room 152 decided to talk loudly on his phone with his window open about 7:30 to 8:00 am. We got to hear how he was two hours away and threatening to come over with a pistol. You could tell this guy was from the ghetto.
2024 年 4 月に 1 泊滞在
Lemon Tree Hotel & Suitesからの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Robert, we apologize for the inconvenience caused during your recent stay. We want to ensure that all our guests have a positive experience and we're disappointed to hear that we didn't meet your expectations on this occasion. We appreciate your feedback and thank you for bringing this to our attention.Sincerely,Victoria G.

8/10 (良い)

Naveen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The room was in a good condition.
2024 年 3 月に 5 泊滞在
Lemon Tree Hotel & Suitesからの返信 (投稿日 : 2024 年 4 月 5 日)
Dear Naveen, we really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.Sincerely,Victoria G.

8/10 (良い)

Gabriela

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was ok. Spider webs in the ceiling. Carpet is very warm out. Staff really nice.
2024 年 3 月に 2 泊滞在
Lemon Tree Hotel & Suitesからの返信 (投稿日 : 2024 年 4 月 5 日)
Dear Gabriela, we are so grateful for your review. Thanks for sharing your rating with us.Sincerely,Victoria G.

10/10 (非常に良い)

Thuy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good services
2024 年 3 月に 1 泊滞在
Lemon Tree Hotel & Suitesからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Thuy, thank you so much for the fabulous rating. We really appreciate your stay. We look forward to hosting you soon!Sincerely,Victoria G.

8/10 (良い)

Armando jr、san pedro

良かった点 : 清潔度、スタッフとサービス、設備とサービス
Hot tub jets didn't work
2024 年 3 月に 1 泊滞在
Lemon Tree Hotel & Suitesからの返信 (投稿日 : 2024 年 3 月 29 日)
Dear Armando, we apologize for the inconvenience caused during your recent stay. We want to ensure that all our guests have a positive experience and we're disappointed to hear that we didn't meet your expectations on this occasion. We're taking action to resolve the issue that you highlighted. We appreciate your feedback and thank you for bringing this to our attention.Sincerely,Victoria G.

10/10 (非常に良い)

Rodolfo

2024 年 3 月に 1 泊滞在
Lemon Tree Hotel & Suitesからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Rodolfo, thank you so much for the fabulous rating.We really appreciate your stay. We look forward to hosting you soon!Sincerely,Victoria G.

8/10 (良い)

Hugo

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
very clean ..
2024 年 3 月に 2 泊滞在
Lemon Tree Hotel & Suitesからの返信 (投稿日 : 2024 年 3 月 22 日)
Dear Hugo, thanks so much for sharing your experience with us. We hope to see you again soon.Sincerely,Victoria G.

4/10 (不満)

RICARDO

beds terrible so worn can’t sleep
2024 年 3 月に 1 泊滞在
Lemon Tree Hotel & Suitesからの返信 (投稿日 : 2024 年 3 月 22 日)
Dear Ricardo, we're sorry to hear that the bed in your room wasn't comfortable. We understand the importance of a good night's sleep and we apologize for falling short in this area. Thank you for providing us with the opportunity to improve our furniture's services based on your feedback.Sincerely,Victoria G.

6/10 (普通)

Yulissa

2024 年 3 月に 2 泊滞在
Lemon Tree Hotel & Suitesからの返信 (投稿日 : 2024 年 4 月 6 日)
Dear Yulissa, thank you for choosing to stay with us and for sharing your rating. We hope to welcome you back soon!Sincerely, Victoria G.

8/10 (良い)

Jacy

家族旅行
良かった点 : スタッフとサービス
Creaking bed and no lotion. Thank you for an early check in
2024 年 3 月に 1 泊滞在
Lemon Tree Hotel & Suitesからの返信 (投稿日 : 2024 年 3 月 22 日)
Dear Jacy, thank you for your valuable feedback. It's pleasing to know that parts of your experience were positive, but we recognize there's room for us to do better. We look forward to seeing you again soon.Sincerely,Victoria G.

10/10 (非常に良い)

Israel、Los Banos

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good property
2024 年 3 月に 2 泊滞在
Lemon Tree Hotel and Suites Management からの返信 (投稿日 : 2024 年 3 月 15 日)
Dear Israel, thanks so much for sharing your experience with us. We hope to see you again soon.Sincerely,Victoria G.

10/10 (非常に良い)

Deana

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Its a nice place to stay. Jacuzzi tub bonus.
2024 年 3 月に 1 泊滞在
Lemon Tree Hotel and Suites Management からの返信 (投稿日 : 2024 年 3 月 15 日)
Dear Deana, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our guest. We look forward to seeing you again soon.Sincerely, Victoria G.

8/10 (良い)

Manuel

グループ旅行
良かった点 : スタッフとサービス
Liked that it was close to many different areas we were visiting and close to stores in case we needed to grab some stuff
2024 年 3 月に 1 泊滞在
Lemon Tree Hotel and Suites Management からの返信 (投稿日 : 2024 年 3 月 12 日)
Dear Manuel, thank you for your rating. We are delighted to know that you enjoyed your stay with us and we hope to serve you soon.Sincerely,Victoria G.

10/10 (非常に良い)

Rosa i

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Mui tranquilo
2024 年 3 月に 1 泊滞在
Lemon Tree Hotel and Suites Management からの返信 (投稿日 : 2024 年 3 月 12 日)
Estimada Rosa, gracias por elegirnos y darnos una calificación perfecta. Esperamos darle la bienvenida nuevamente para otra estadía excepcional.Atentamente,Victoria G.

10/10 (非常に良い)

Sherri

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Comfortable courteous staff pleasent
2024 年 3 月に 1 泊滞在
Lemon Tree Hotel & Suitesからの返信 (投稿日 : 2024 年 3 月 7 日)
Dear Sherri, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our guests. We look forward to seeing you again soon.Sincerely,Victoria G.

2/10 (非常に不満)

Marcelina

小さなお子様連れの家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
This property is not family friendly at all. There were alot of transients in and out of property, screaming in halls, loud music with huge speakers, smelled like cigarette smoke and one of the beds in the room had bed bugs.
2024 年 3 月に 2 泊滞在
Lemon Tree Hotel and Suites Management からの返信 (投稿日 : 2024 年 3 月 5 日)
Dear Marcelina, we're sorry to hear that you had a negative experience with us. We take full responsibility for not meeting your expectations and will take immediate action to address the issues you brought to our attention. Please accept our sincerest apologies and know that we're working to improve our services.Sincerely,Victoria G.

10/10 (非常に良い)

Daphne

2024 年 2 月に 5 泊滞在
Lemon Tree Hotel & Suitesからの返信 (投稿日 : 2024 年 3 月 24 日)
Dear Daphne, thanks so much for sharing your experience with us. We hope to see you again soon.Sincerely,Victoria G.

2/10 (非常に不満)

Shawna

気になった点 : スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 2 泊滞在
Lemon Tree Hotel and Suites Management からの返信 (投稿日 : 2024 年 3 月 5 日)
Dear Shawna, we're sorry that your experience didn't meet your expectations. Can you please elaborate on the problems that you faced during your stay. Thank you for taking the time to leave us a review.Sincerely,Victoria G.

8/10 (良い)

Joshua

The pics are deceptive! Dainty!
2024 年 2 月に 1 泊滞在
Lemon Tree Hotel & Suitesからの返信 (投稿日 : 2024 年 3 月 1 日)
Dear Joshua, thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay. We hope to see you in the near future

2/10 (非常に不満)

Mohamad

2024 年 2 月に 1 泊滞在
lemontree hotelからの返信 (投稿日 : 2024 年 2 月 28 日)
dear mohamad,we regret that your stay at our hotel did not meet your expectations. Please accept our sincere apologies for any inconvenience you encountered

2/10 (非常に不満)

Denis

.
2024 年 2 月に 1 泊滞在
Lemon Tree Hotel and Suites Management からの返信 (投稿日 : 2024 年 2 月 25 日)
Dear Denis, we regret that your stay at our hotel did not meet your expectations. Please accept our sincere apologies for any inconvenience you encountered.Sincerely,Victoria G.

2/10 (非常に不満)

Alexander

気になった点 : 清潔度、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Lemon Tree Hotel and Suites Management からの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Alexander, we're sorry that your experience didn't meet your expectations. Can you please elaborate on the problems that you faced while staying with us?Sincerely,Victoria G.

8/10 (良い)

Rogerio

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Lemon Tree Hotel and Suites Management からの返信 (投稿日 : 2024 年 2 月 25 日)
Dear Rogerio, we are so grateful for your review. Thanks for sharing your rating with us.Sincerely, Victoria G.

10/10 (非常に良い)

Nancy、Pomona

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The jacuzzi tub is awesome. Wonderful staff.
2024 年 2 月に 1 泊滞在
Lemon Tree Hotel and Suites Management からの返信 (投稿日 : 2024 年 2 月 24 日)
Dear Nancy,thank you so much for your exceptional rating. We are indeed looking forward to your next visit!Sincerely,Victoria G.

2/10 (非常に不満)

Tim

気になった点 : 施設のコンディションと設備
They were unable to accomidate me, so I asked for a refund. They told me they cancelled my stay and I would be refunded. This has not happened and Expedia refuses to give my money back. Will never use this site again.
2024 年 2 月に 1 泊滞在
Lemon Tree Hotel and Suites Management からの返信 (投稿日 : 2024 年 2 月 25 日)
Dear Tim, thank you for bringing this matter to our attention. We sincerely apologize for the billing discrepancy and the inconvenience it has caused you. Sincerely, Victoria G.