A few important issues and details below, but overall beautiful home, clean, comfortable beds, nice neighborhood, and speedy communication with Kim and the property management company. Overall we enjoyed our stay, however a few things to note:
- property run by property management company and feels like it. After you book and pay, they then require you to sign an additional "Anaheim Rental Agreement" that basically requires your info and credit card in case they want to charge you for anything else, which they did charging us $100 for a broken double sided makeup mirror valued at ~$20. The $100 charge was for "handyman work to patch the wall" because a replacement was not exact? We communicated that we did not break the mirror, and given it being double-sided may have been missed at the previous cleaning/walkthrough prior to our stay. That didn't matter, I was still charged for it.
- "Heated pool" was not heated and would not heat above 62 degrees the entire time we were there. Also you have to turn off the heater overnight, which makes it hard to enjoy a "heated" pool.
- Prices of home goods are listed around the home including $5 for damaged wash clothes. They will charge you.
- Excessive warnings and regulations, for example, you cannot use the game room, pool or even be in the backyard after 10 (apparently Anaheim county rules)
- Signs posted around the property stating "you are being monitored and filmed" with cameras in the front and backyards.
Overall, we had a nice trip however not quite the home away from home feeling we were hoping for with all the video monitoring, rules and regulations, lack of functioning amenities and extra charges. The best thing about it was Kimberly who was very friendly, helpful, responsive, and did let us check in a little early. Thank you Kimberly.