Thank you for your honest feedback. We have checked the room you stayed in and it did have a damaged wall in the bathroom because we are in the process of replacing our tissue holder for this room during your stay. Same as with the murphy bed, which we suggest not to be closed, and the windowsill, which we advised not to be opened, are both scheduled for repair but only after your stay date. Unfortunately, we are unable to have this scheduled earlier as we are experiencing a high volume of arrivals. Do know that we do not block rooms that are unsafe for our clients and we would have been more than happy to change your room have we known that it is not to your satisfaction. We are, and have always been committed to providing the best value and service for our guest's money and we wish to be able to have the chance to have you experience that on your next visit in the area. We look forward to welcoming you back here in our hotel soon.

We appreciate the generous review and we are excited to welcome you back in our property on your next visit.

We always aim to provide the best service to all our guest and our team would be happy to know that you have enjoyed this during your stay. We are excited to welcome you back here on your next visit.

We are sorry to hear tof your experience in your last visit with us. We always aim to provide a restful night for all our guest and we hope we can have the chance to create a better experience for you on your next visit with us.

Thank you for your kind feedback and we look forward to welcoming you back here in our hotel.

We appreciate the kind feedback and happy to know that you find our hotel to your satisfaction. We are excited to welcome you back here on your next visit.

We appreciate your good review and look forward to your next visit in our property.

Happy to know that you had a great stay with us during your snowmobile trip. We are excited to welcome you back next winter in our property.

We appreciate the review Danny. We look forward to your next visit.

Nous sommes heureux de savoir que vous avez trouvé votre chambre confortable. Nous nous excusons si vous trouvez ennuyeux notre conseil d'être notre membre V.I.P. Le but du programme est d'encourager nos clients réguliers à rester avec nous lors de leur prochaine visite et, ce faisant, vous bénéficiez d'un tarif réduit pour être un client fidèle. Notez que vous êtes toujours invités à faire vos réservations dans notre hôtel avec le portail avec lequel vous êtes le plus à l'aise. Nous espérons vous revoir ici lors de votre prochaine visite.

Thank you for your feedback Brad! Do know that we try our best to make our rate as competitive as possible in the area in order to provide you with the best value for your money. We look forward to your next visit in our property.

We appreciate the great feedback Bradley and look forward to welcoming you back in your next visit.

We appreciate the great review and look forward to your next visit in our property.

Great to know that you had a peaceful stay in our hotel. We truly appreciate your review. We are excited to have you back here when you visit the area again.

Good day Matthew, It was a pleasure being your home for the past 4 days while you enjoyed the snowmobile trails in the area. We would love to hear back from you with more details about your stay and how we could make it more pleasurable for your next visit. We look forward to having you back here.

Thank you so much Diana for the great review. We look forward to having you back here in our hotel.

We appreciate the great review Brian and look forward to your next visit in our hotel.

Thank you for the review Alex. We are excited to welcome you back in your next visit.

We are happy to note that you have a comfortable stay in our hotel. We wish to see you back here on your next visit in the area.

We appreciate the great review and look forward to your next visit with us.

We appreciate the great review Joyce and look forward to your next visit in our hotel.

Thank you so much Jean François for this review. We take pride in our people and I am happy to know that you have experienced a great service during your stay with us. I will make sure to relay your appreciation to our staff. We hope to see you and your family in your next visit!

Nous apprécions votre avis car nous visons toujours à ce que nos clients se sentent à l'aise pendant leur séjour. Nous attendons avec impatience votre prochaine visite dans notre hôtel.

We are grateful that you find our place comfortable during your stay. We look forward to being your place of choice everytime you are near the area.

Nous sommes heureux de savoir que vous avez passé un séjour confortable dans notre hôtel et attendons avec impatience votre prochaine visite parmi nous. Nous espérons que vous vivrez une meilleure expérience dans notre spa extérieur lorsque le temps sera plus clément.

We appreciate the great review Dale and are excited to have you back on your next visit.

Thank you so much for a great review. We are happy to know that you enjoyed your stay in our hotel and look forward to your next visit with us.

We appreciate the review Shauna and we are excited to see you back here on your next visit!

Thank you for this review Benjamin! We hope to see you back here on your next visit in the area.

Thank you David for a great review! We hope to see you back here on your next visit in the area.

Thank you for your amazing review! We are happy to know that you were satisfied with your stay with us. We look forward to having you back.

We appreciate your good feedback, Leonard, and are delighted that you enjoyed your time with us. We look forward to welcoming you again to our hotel.

Thank you for such a lovely review! We are happy to know that you have enjoyed your stay in our hotel. We look forward to having you back here soon.

Thank you for the review Christie! We look forward to seeing you back here in our hotel when you are in the area.

We appreciate the good review and look forward to your future stay with us.

Thank you for your positive review. We always aim to make you feel welcome in our property and hope that in your next visit, you will feel this warmth with your server and all the employees in our hotel. We are looking forward to having you back soon.

Thank you for choosing to stay in our hotel and for the great review. We hope to see you back again.

We are glad to know that you enjoyed our restaurant. We look forward to having you back!

We truly appreciate your review. We are happy to know you enjoyed your stay with us.

Were glad to know that you had an amazing stay with us. We look forward to your future visit.

It was our pleasure to have you in our hotel. We look forward to having you back!

It is great to hear that you have a pleasant stay here with your family. We look forward to your next visit.

We are happy to know of your good experience in our hotel. We hope to see you back here on your next business trip.

Et c'est toujours avec plaisir que nous vous retrouverons. Nous apprécions que vous ayez choisi notre hôtel lorsque vous êtes dans la région. Nous attendons avec impatience votre prochaine visite.

Thank you for choosing our hotel and for the very kind review. We look forward to your next stay!

Hello Norma, We did receive your note, as I can see, you are the one that made your own reservation on EXPEDIA and it seems that you did not choose the room you wish to have. On your next stay, make sure to reserve a Comfort Room or an Executive Room or an Urbain Room or a Double Room which are the type of rooms that are on the ground level. We have 11 different types of rooms, so I understand it could be a little bit difficult to choose which ones are on the ground floor. After this additional information, we would like you to help us by correcting your NOTE SCORE now that you have more information showing that we did not make any change on the room reservation that we received by EXPEDIA as we have no control on that. Thank you for your good understanding and your good collaboration. Dynamically yours,

It is always our pleasure to have you stay with us. We are excited to see you back on your next visit.