Checked in and was charged an incidentals charge of $168. I questioned it, he said he mistakenly put it in the wrong account. He said it would be fully refunded. Actually, he put the whole amount into cash. Did not refund because he eliminated my card information. I went to the desk in AM to find that it was not taken care of . Elena was excellent and I am sure it will be refunded. I will find out today.
Judy
2024 年 3 月に 1 泊滞在
10/10 (非常に良い)
Sam
家族旅行
2024 年 3 月 5 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Clean, Cozy, and Comfortable
We stayed at this location on our way traveling out west. The stay was perfect! It was very clean, cozy and comfortable. The staff was friendly and very accommodating. I would definitely recommend this hotel!
Sam
2024 年 2 月に 1 泊滞在
2/10 (非常に不満)
Saige
出張
2024 年 2 月 5 日
気になった点 : 施設のコンディションと設備、客室の快適度
Saige
2024 年 2 月に 1 泊滞在
6/10 (普通)
MATTHEW
ペット同伴の旅行
2024 年 1 月 4 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall OK experience here. The room I booked (King) wasn't available when I arrived so I got put in a double. Not the end of the world, but the room I was given had some issues in the bathroom - a dirty tub and the body wash & shampoo containers were empty. The continental breakfast had a great selection, but the coffee was lukewarm and the sandwich I grabbed was cold in the middle. Not a great way to start the day. I don't think I'll ever be back in Amarillo, but if I am, I'll look for somewhere else to stay.
MATTHEW
2024 年 1 月に 1 泊滞在
10/10 (非常に良い)
Susan
2023 年 12 月 29 日
Very clean and comfortable. Never could get a luggage cart, they need more. Everyone was having the same issue