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Extend-a-Suites - Extended Stay, I-40 Amarillo Westの口コミ

2.5 out of 5
Extend-a-Suites - Extended Stay, I-40 Amarillo West
3411 I-40 W, Amarillo, TX

口コミ

5.2
評価 10 - 1001 件の口コミ中 142 件が非常に良い" "
評価 8 - 1001 件の口コミ中 158 件が良い" "
評価 6 - 1001 件の口コミ中 151 件が普通" "
評価 4 - 1001 件の口コミ中 170 件が不満" "
評価 2 - 1001 件の口コミ中 380 件が非常に不満" "

5.4/10

清潔度

6.2/10

スタッフとサービス

4.6/10

設備とサービス

5.0/10

施設のコンディションと設備

4.0/10

環境への配慮

口コミ

8/10 (良い)

宿泊されたお客様

良かった点 : スタッフとサービス
2020 年 2 月に 1 泊滞在
Ana Shevaからの返信 (投稿日 : 2020 年 2 月 7 日)
Dear Guest, Thank you for the generous review of our hotel. We are glad you enjoyed everything we have to offer. Thanks again for choosing us, and we look forward to see you back very soon!

6/10 (普通)

Dylan

ペット同伴の旅行, カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The lobby is nice. Deceptively so because nothing else about this hotel can make that claim. They're remodeling and once you step into your room you see why. The advertised "non smoking" classification was only very recently implemented for this room. The pet fee, normally $35, was only $10. I suspect this was because they've had frequent complaints from guests asking "What could my dog POSSIBLY do to make this room worse?" Every outlet cover was cracked and broken. The bathroom ceiling, I kid you not, looks like the bathtub above it, at some point, fell through it. Everything exudes shabbiness. If we hadn't been driving for 16 hours we'd definitely get a refund and find a room that didn't appear to have been completely underwater at some point in its past. As it is, at least the hot water works, even if the toilet sounds like some sort of engine on its last leg when flushed. Recommend this hotel highly only to people you secretly hate.
2024 年 5 月に 1 泊滞在

2/10 (非常に不満)

Jessica

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在

6/10 (普通)

Amanda

良かった点 : 清潔度、スタッフとサービス、設備とサービス
The property needs to be updated the staff is very friendly.
2024 年 4 月に 1 泊滞在

4/10 (不満)

Anthony

ペット同伴の旅行, 家族旅行
気になった点 : 清潔度、施設のコンディションと設備
Stay here as last resort, Also have to cancel my credit cards because they took copy’s of my cards.
2024 年 4 月に 1 泊滞在

8/10 (良い)

Jason

2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Rudy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Wonderful
2024 年 3 月に 1 泊滞在

2/10 (非常に不満)

Jesse

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Staff did all they could do however the listing that we paid for they do not actually have and is in need of repairs we booked a room with king size bed and pull out couch with a soaking tub they do not actually have that and they had to get us a microwave fro. A different room because it was missing
2024 年 3 月に 1 泊滞在

2/10 (非常に不満)

tyler

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Bathtub fills up while showering, sink same and
2024 年 3 月に 3 泊滞在

2/10 (非常に不満)

Michele L

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It's very old with issues and in the process of a complete remodel. The room smelled like bleach. I left and went to a different hotel.
2024 年 1 月に 1 泊滞在

6/10 (普通)

kevin

良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス
About to drain was broken and overall I just felt very grungy in there there were smudges and food and finger marks on all the lamps. Tub too gross to shower in. Just need someone to sleep I guess it worked for that
2024 年 1 月に 1 泊滞在

2/10 (非常に不満)

Marisa

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在

2/10 (非常に不満)

Daniel

2023 年 11 月に 1 泊滞在

2/10 (非常に不満)

Shelby

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在

2/10 (非常に不満)

Matthew

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Don’t Do It!!!!
Worst hotel I have ever stayed in. I wouldn’t recommend this hotel to my worst enemy.
2023 年 10 月に 3 泊滞在

4/10 (不満)

Robert

良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備

2/10 (非常に不満)

Julie

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 1 泊滞在

2/10 (非常に不満)

Matthew

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Unique in an awful way is that they close the office at 10pm and do not put that as a notice when booking.
2023 年 10 月に 1 泊滞在

2/10 (非常に不満)

Ruben

Tv didn’t work they had roach powder all over floor in room bath tub was peeling away I looked at ther room and walked back out and they said no refunds and all rooms were like this
2023 年 9 月に 3 泊滞在

2/10 (非常に不満)

April

出張
気になった点 : 施設のコンディションと設備、客室の快適度
2023 年 9 月に 1 泊滞在

6/10 (普通)

Edward

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Manager was very helpful, staff helped the best they could, property is under new ownership, whereby the property could use some investment and TLC.
2023 年 8 月に 1 泊滞在

2/10 (非常に不満)

Alonzo

気になった点 : 清潔度、施設のコンディションと設備
2023 年 9 月に 7 泊滞在

2/10 (非常に不満)

Roshonda

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Would not recommend.
2023 年 9 月に 2 泊滞在

2/10 (非常に不満)

Diane

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The rooms are very old. Floor boards are all deteriorating Rust on metal surfaces. Parking lot nasty. It seemed like we were in the slums. I didn’t want my feet to touch the floor. We just slept for 7 hours and got straight out of there
2023 年 8 月に 1 泊滞在

2/10 (非常に不満)

Jack、Pagosa Springs

カップルで旅行
気になった点 : 清潔度、施設のコンディションと設備
No ice bucket in the room, no trash containers in the room, a section of ceiling dropping loose, and two spots on walls with exposed drywall. The first room had no operational TV but we were moved to another room after about 45 minutes of attempts to repair.
2023 年 8 月に 1 泊滞在

2/10 (非常に不満)

carra

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
So very disappointed. The pictures of this place are deceptively taken. I feel as if I was deceived. Expedia needs to boycott this property. As we arrived there were 2 police vehicles questioning a young woman. Found out it had nothing to do with hotel. Then a HUGE feral cat ran by our car. Then in lobby it was HOT. No air conditioning in Amarillo in August. In the upper 90s outside. I was not given an opportunity to look at room before checking in even though it was on the paperwork. All of the security doors from outside were broken. The hallway carpet was disgusting and very dirty. No air conditioning in the hallways. Smelled of smoke everywhere. The room was to have a king size bed and a sofa. No sofa just an old ratty chair. My son had to sleep on the floor. The whole room was very dirty. The air conditioning unit was full of dust and mold. The fitted sheet in bed was put on inside out. The bathtub was stained and not clean. The towels were stained. I didn’t let anyone take a shower bc of state of bathroom. If we had not traveled 14 hours and exhausted we would have gone somewhere else. We slept 5 hours and immediately left. I have stayed in places all over the world (including Hellville Madagascar) and this was/is the most disgusting place I have ever stayed.
2023 年 8 月に 1 泊滞在

2/10 (非常に不満)

Michel

気になった点 : 設備とサービス
Terrible pas propre
2023 年 8 月に 1 泊滞在

2/10 (非常に不満)

Michelle

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
2023 年 8 月に 1 泊滞在

2/10 (非常に不満)

Bruce

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Filthy room
The room was filthy and the garbage was full. I immediately left and contacted Hotels.com for a refund.
2023 年 8 月に 1 泊滞在

2/10 (非常に不満)

宿泊されたお客様

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Terrible place to stay
Check in process took very long time, cockroaches run everywhere even they were almost on my bed, both hallways and lobby are very dirty and messy, inside the room is not pleasant as well, very hard to believe it’s a hotel, it says 3-star hotel on the Google! Wow, no way, this place cannot even qualify 1-star
2023 年 8 月に 1 泊滞在

2/10 (非常に不満)

Christi

2023 年 8 月に 1 泊滞在

10/10 (非常に良い)

Diana

家族旅行
良かった点 : 清潔度、スタッフとサービス
The service was great.
2023 年 8 月に 1 泊滞在

2/10 (非常に不満)

Joshua

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Had to leave because conditions were revolting. Hotel will not reimburse us. Health inspection needed asap!!! This place is unsafe, disgusting and dishonest. Our main complaints incude: broken exterior door (door won't close), cockroaches, bugs throughout fridge, vomit on lamp base next to bed, missing carpet sections, missing paint sections, mold. Additionally the check in process took 1 hour, 4 cops came during the less then 2 hour timeline we were on premises, there wasn't a TV in our room, the pool and rec room were closed for the summer.
2023 年 7 月に 1 泊滞在

2/10 (非常に不満)

Octavio

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Horrible experience
It was horrible rooms where in very bad shape had roches are booking was missed up stuff was taken out of our room
2023 年 7 月に 2 泊滞在

8/10 (良い)

Marco

気になった点 : 清潔度、施設のコンディションと設備
2023 年 7 月に 1 泊滞在

2/10 (非常に不満)

Natalie

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
NASTY
Tub is rusted, towels are dirty, toilet seat is stained & needs to be replaced, hotel room smelled.
2023 年 7 月に 1 泊滞在

4/10 (不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Room smelled, small insect crawling , No soap shampoo
2023 年 7 月に 1 泊滞在

2/10 (非常に不満)

Saraí

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 7 月に 1 泊滞在

4/10 (不満)

Kevin

気になった点 : スタッフとサービス、施設のコンディションと設備
Check in took 35 minutes when there was only one group in front of me. Walls in the room had been patched but not painted. No toilet paper roll holders in the bathroom. Bed only had bottom fitted sheet and a blanket.
2023 年 7 月に 1 泊滞在

2/10 (非常に不満)

Lindi

気になった点 : 清潔度、施設のコンディションと設備
Waited 20 minutes to be checked in. Hair in the bed, hair in the sink & tub. Shower did not drain. Carpet was matted down and sticky.

2/10 (非常に不満)

Marie

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Not a good place to stay. Saw it and left
2022 年 12 月に 1 泊滞在
Managerからの返信 (投稿日 : 2022 年 12 月 31 日)
Hello Marie,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our hotel. Please do consider us again on your next visit to the area.

6/10 (普通)

Roberto

家族旅行
良かった点 : スタッフとサービス、客室の快適度
気になった点 : 清潔度、施設のコンディションと設備
Was asked if I minded an undergrade to a king bed, i gladly appcepeted it, however the room had no towels, floor had not been vacuum in a couple of days. I told front desk and was advised that housekeeping hss been out for a couple of days. Property is also under construction,
2022 年 12 月に 2 泊滞在
Managerからの返信 (投稿日 : 2022 年 12 月 30 日)
Hello Roberto, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

10/10 (非常に良い)

Adam

2022 年 12 月に 2 泊滞在
Managerからの返信 (投稿日 : 2022 年 12 月 28 日)
Hello Adam,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

6/10 (普通)

Jonathen、Klamath Falls

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度
The person on shift was absolutely wonderful and would love to see her as a manger.
2022 年 12 月に 1 泊滞在
General Manager からの返信 (投稿日 : 2022 年 12 月 22 日)
Thank you for that can you tell me when you were here and what time they were working

2/10 (非常に不満)

Rebecca

2022 年 12 月に 1 泊滞在

2/10 (非常に不満)

Kylene

ペット同伴の旅行, 家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Tried to make us pay a cash deposit. Room was dirty nothing like the pictures and smelled of smoke even though it was a nonsmoking room. No elevator.
2022 年 12 月に 1 泊滞在
Managerからの返信 (投稿日 : 2022 年 12 月 19 日)
Hello Kylene, I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

2/10 (非常に不満)

Randy

2022 年 12 月に 1 泊滞在

2/10 (非常に不満)

Dina

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We booked 2 rooms but were unable to stay in either. Checking in took at least 20 minutes. One room hadn't been cleaned, the plumbing in the tub was broken and the carpet was filthy. The second room had 2 broken beds and was dingy and dirty. There was a putrid smell in that part of the hotel that was unbearable. Cigerette smoke combined with what biomedical waste probably smells like and strong cooking odors is the best way to describe the smell in the halls. There were spots on the tile floor in public areas that looked like drops of blood. They did not have any other rooms to put us in but honestly the smell and the people loitering around lobby and halls were enough to make us walk out knowing we would lose the money I paid for the rooms. My sister vomited in the parking lot as soon as we walked out. This property should not be on Expedia's site. The desk clerk said I could call Expedia and complain and they could contact the hotel to verify my complaint and I could possibly get my money back. Hold times are too long at Expedia to get an resolution so far. If you book this property be prepared for a traumatic experience.
Managerからの返信 (投稿日 : 2022 年 12 月 2 日)
Hello Dina, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

10/10 (非常に良い)

Samuel

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
yrs
Managerからの返信 (投稿日 : 2022 年 11 月 30 日)
Hello Samuel,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our hotel. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

6/10 (普通)

Karen

2022 年 11 月に 1 泊滞在
Managerからの返信 (投稿日 : 2022 年 11 月 29 日)
Hello Karen,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.