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アルトゥーナ グランド ホテル & カンファレンス センターの口コミ

2.5 out of 5
アルトゥーナ グランド ホテル & カンファレンス センター
1 Sheraton drive, Altoona, PA

口コミ

8.0

とても良い

評価 10 - 1000 件の口コミ中 419 件が非常に良い" "
評価 8 - 1000 件の口コミ中 282 件が良い" "
評価 6 - 1000 件の口コミ中 153 件が普通" "
評価 4 - 1000 件の口コミ中 86 件が不満" "
評価 2 - 1000 件の口コミ中 60 件が非常に不満" "

8.0/10

清潔度

8.6/10

スタッフとサービス

7.4/10

設備とサービス

7.4/10

施設のコンディションと設備

7.4/10

環境への配慮

口コミ

8/10 (良い)

Charmis

小さなお子様連れの家族旅行
良かった点 : 設備とサービス
Good
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Michael

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very impressed with the cleanliness and amenities, will definitely stay again.
2024 年 5 月に 1 泊滞在

2/10 (非常に不満)

Barkha

気になった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

William

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在

4/10 (不満)

Joshua

良かった点 : スタッフとサービス、施設のコンディションと設備
気になった点 : 清潔度
Only complaint is there was a wedding right outside my room and i wanted peace and there pool area they need someone sitting there up holding the rules
2024 年 5 月に 1 泊滞在

8/10 (良い)

Luke

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We were just driving through quiet clean place
2024 年 5 月に 1 泊滞在

4/10 (不満)

Mark

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Birds nests in lighting, hot tub out of order, fountain in dining room just a big gaping hole, hotel buildings visible out window in poor condition, wine bottle display in dining room all empty. Hotel is showing its age.
2024 年 5 月に 1 泊滞在

2/10 (非常に不満)

Caitlin

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Once we were checked in and settled Someone tried to break into our room using the adjoining door. We went to the front desk, they moved us. Keys didn’t work on the second room door. Had to walk all the way back to the front desk - hotel is not easy to navigate. Had a hard time sleeping after the incident. Also seems the hotel has invested more money into the lobby than the rooms. Rooms outdated and dirty. Will not stay here again.
2024 年 5 月に 1 泊滞在

4/10 (不満)

Bea

カップルで旅行
良かった点 : スタッフとサービス
It was a nice Hotel but needs updating. The HAVC system is very noisy and rattled and clanged everytime it came on and startled us awake almost every hour.
2024 年 5 月に 1 泊滞在

8/10 (良い)

Sam

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Close to the event center
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Lydia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在

6/10 (普通)

Genevieve

良かった点 : 清潔度、スタッフとサービス
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

George

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very friendly staff
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

CAROLINA

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It is our second time here. Everything was great.
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Adam

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
Strong chlorine smell in room. Weekend breakfast was weak.
2024 年 4 月に 1 泊滞在

8/10 (良い)

Jessica、Ontario

2024 年 4 月に 1 泊滞在

8/10 (良い)

imad

2024 年 4 月に 1 泊滞在

4/10 (不満)

sunilkumar

出張
気になった点 : 清潔度、施設のコンディションと設備
Below average room
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Gene

良かった点 : 清潔度、施設のコンディションと設備
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Joseph

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Room smelled of disinfectant, clean. Staff was pleasant, friendly and helpful.
2024 年 4 月に 1 泊滞在

6/10 (普通)

Junshu、Lexington

家族旅行
良かった点 : 清潔度
気になった点 : 設備とサービス
The air conditioner was very loud. And at 2 AM, there were still people talking and running in the hallway. Yesterday, after midnight, people next-door used a hair dryer and it was so loud just like they did it in my room. I wanted to take a shower this morning around 8:30 AM. The water was warm for just a few minutes. Then it turned to cold. I could hear that the people downstairs also were taking a shower. I cannot believe this happened. I have never met this case before. I stayed in the tub for about 5 more minutes hoping that the warm water would come back, but I failed. So, I had to give up. I will not book this hotel anymore. It is not acceptable.
2024 年 4 月に 2 泊滞在

2/10 (非常に不満)

kim

出張, カップルで旅行, 小さなお子様連れの家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
I feel like I was scammed by the appearance posted online. They shared the lobby, and minimal photos of actual rooms. The lobby area looks gorgeous and clean, the rooms are very standard not too bad but you can tell they aren’t cleaned. Our second room (we had to switch rooms due to awful smell in the first room) had something smeared all over the inside of the window, the vents and light fixture in the bathroom were covered in dust and grime, you could hear everyone around you yelling and running through the halls. When we arrived to the lobby we were informed that to get to our room we would have to walk down a long, long maze of a hall to find the elevator or drive around the building and enter a side door to get to the elevator. The elevator itself was HORRID! Chipped tile, 1inch gaps between the floor and wall which was filled with dirt, it looked like someone had literally been splattered inside the elevator door. Once arriving to our floor it’s another long maze of twist and turns, walking hallways of all sorts of different pattern caprtmet and stains, trash that was never picked up. They gave us a menu for breakfast which promised eggs, waffles, bacon, sausage, fruit and cereal. They had eggs and potatoes and that was basically it. The only positive feedback I have is that the workers were polite. They switched our room for us when we were displeased with the intense chlorine smell in room one. Do not recommend staying here unfortunately
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Angela

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property is aged, but comfortable. The staff was friendly and helpful.
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

imad

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
-
2024 年 3 月に 1 泊滞在

6/10 (普通)

Sreekanth

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス
Overall, it feels the property has seen better days. The location is excellent but the downside is it's old but seems like renovation is being done. The property needs a big face-lift both inside and out. The bar is decent but music on Saturday night was just too loud. Rooms are decent with decent breakfast options as well.
2024 年 3 月に 1 泊滞在

6/10 (普通)

lisa

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Staff very helpful except a housekeeper. Otherwise, things where clean. They NEED to uograde the carpets, and elevator for sure.
2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

YULIANAWATI

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Close to everything and very nice hotel
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Jerome

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful grand hotel that is across from many eating and shopping establishments. A great place to stop after a long trip on the way to PSU.
2024 年 3 月に 1 泊滞在

2/10 (非常に不満)

Joshua

小さなお子様連れの家族旅行
気になった点 : スタッフとサービス
The front desk people during check out were rude ignorant made my kods ubcpmfortable and also everytime i walked away id stand behind the wall and listen to them talk about me ignorantly this is npt my forat stay i took my kids for christmas also and same two people and did the same thing this ia a terrible act and i cant believe they still have their jobs and if it wasmt for my lids i would never EVER stay again. Oh and price changed 6 times while trying tp book i will never use expedoa again
2024 年 3 月に 1 泊滞在

8/10 (良い)

Thomas、Pittsburgh

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good location and amenities
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Jeannette

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The indoor heated pool was great.
2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

Devin

カップルで旅行, 家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very nice comfy stay
2024 年 3 月に 2 泊滞在

8/10 (良い)

Shannon

2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Miranda

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Loved my vacay!
2024 年 3 月に 2 泊滞在

6/10 (普通)

Pollyanna

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
My husband and I took our daughter and her friend for a weekend trip to Altoona for my daughter's 9th birthday. She wanted a place with a pool and my husband and I wanted a place that had a hot tub. If that's what you want, don't go here. The hot tub is closed "indefinitely". And I'm was also surprised at the lack of pool towels available. We didn't bring beach towels because every hotel we've been to with a pool is always very well stocked with pool towels. Not here! You have to grab a towel right away when you enter if anything is there on the tiny pile of like 6 for a hotel that had hundreds of guests. At one point while we were all in the pool, we watched a hotel worker come and take the towels that were on our seats. So that was unfortunate for us. The rooms were nice. We did all agree that the beds were comfortable, which was important because we've stayed at full-on resorts that had hard beds that ruined our stays. So this place has comfortable beds for sure. However, the televisions were terrible. Most of the channels have an error saying it's not included, so it was surprisingly difficult to find something to watch while in the room. The restaurant and bar were nice. No complaints. The breakfast was fine, but they didn't swap out the protein and my husband and daughter were bummed to have ham option each day. Overall, it was nice, the staff were nice, but we likely won't stay here again since the main reason we chose it was for the pool AND hot tub.
2024 年 3 月に 2 泊滞在

8/10 (良い)

imad

2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

April

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The swimming pool was very large and really warm. It was great! Almost good enough to replace the hot tub which was out of order. Beautiful hotel, nicely kept and clean. The pool and the good value make it a winner for us. We'll be back!
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Tammy

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice and clean hotel
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Chen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Ben

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
classy place
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Casandra

小さなお子様連れの家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very well kept and convenient location to many stores for shopping. Loved my room and the heated pool. The staff was friendly. Definitely would recommend.
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

rafael

家族旅行
良かった点 : 設備とサービス
Great place
2024 年 3 月に 2 泊滞在

6/10 (普通)

james

出張
気になった点 : 清潔度、施設のコンディションと設備
Decent place to stay, pretty close to work, tight shower, dirty parking area, walls paper thin - couldn't sleep one night.
2024 年 2 月に 9 泊滞在

8/10 (良い)

Brenda

出張
良かった点 : スタッフとサービス
2024 年 2 月に 1 泊滞在

4/10 (不満)

宿泊されたお客様

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Randy

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Enjoyed our stay would book again
2024 年 2 月に 2 泊滞在

10/10 (非常に良い)

Richard

出張
良かった点 : スタッフとサービス、施設のコンディションと設備
One of the best old Sheratons I have stayed at
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Sherry

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very relaxing. The only disappointment was not having the hot tub. It was the reason we choose the hotel for the second year.
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Zack

出張
良かった点 : 施設のコンディションと設備
Good
2024 年 2 月に 1 泊滞在

4/10 (不満)

Jess

小さなお子様連れの家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
There were no towels available at the pool, when I asked for some, was told they were drying. We had to use our room towels. Called houskeepung for more room towels for showers then later. None were brought. Had to go to front desk for them. The grouses nest did not want to take our food order due to them being busy. The second room we got across from poolside room was only 62° due to the outside door not sealing and having horrible draft. When we finally got to shower, neither of our rooms had hot water, they were barely luke warm. And after getting home and checking bank account they charged me for 2 poolside rooms when i only had 1! Horrible experience.
2024 年 2 月に 1 泊滞在