Allen Bill Pond

We had a nice stay made very easy by the great staff. Thank you!!! We are definitely going back!!!

I will start with the positives: The historic exterior of the property is charming, the flowers are gorgeous, and the view of Banff Springs is outstanding. The staff is also very friendly. The areas for opportunity: The cost is not worth the value. We paid $1,200 USD for one night and it was maybe worth half that. When we checked in at 5pm, we paid extra for an upgrade, and our room was not ready for ~3+ hours. The hotel did offer us a food and beverage credit, which we used at the chophouse. One of our meals was good, the other was terrible. The manager was very understanding and kind, but a disappointing experience. The rooms are VERY small and worn. Huge gauges in the walls, scuffs, incredibly small bathroom. While there are some positives, I would not recommend to stay here. There are other hotels that may not have the view and prestige, but the cost at the Fairmont is definitely not worth it.

We absolutely loved our stay at Storm Mountain Lodge. Our cabin was cozy and comfortable, and they provided kindling to have a fire in the fireplace. The lodge was cozy and charming, and our two dinners at the restaurant were both fantastic. I would return again in a heartbeat. The lodge was also a great location between Banff and Lake Louise, with nearby hiking also available.