Junior Suite The Level Adults Only | ミニバー、セーフティボックス (室内)、客室ごとに異なる装飾、客室ごとに異なるインテリア

メリア アリカンテの口コミ

4 out of 5
メリア アリカンテ
Plaza del Puerto, 3, Alicante, Alicante

口コミ

8.6

非常に良い

評価 10 - 1010 件の口コミ中 524 件が非常に良い" "
評価 8 - 1010 件の口コミ中 322 件が良い" "
評価 6 - 1010 件の口コミ中 99 件が普通" "
評価 4 - 1010 件の口コミ中 41 件が不満" "
評価 2 - 1010 件の口コミ中 24 件が非常に不満" "

9.0/10

清潔度

8.8/10

スタッフとサービス

8.6/10

設備とサービス

8.6/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

8/10 (良い)

Cathy

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The location was fun and convenient, close to the beach, old town and access to the Castle. The bed and room were very comfortable, and the view of the ocean off the small balcony was excellent.
2024 年 5 月に 3 泊滞在
Guest Experience Coordinadorからの返信 (投稿日 : 2024 年 5 月 26 日)
Dear Cathy,We'd like to thank you for this positive feedback about your stay in our hotel.We're thrilled to hear that the comfort of your room and the stunning ocean view from your balcony contributed to a memorable stay. It's also wonderful to know that our proximity to the beach, old town, and Santa Bárbara Castle added to the convenience of your visit. We appreciate your comments, and we continuously strive to maintain the quality and condition of our hotel to ensure every guest's satisfaction.It would be our pleasure to have you return on another occasion. Very best wishes,Guest Experience Coordinador

10/10 (非常に良い)

James

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
It would be nice if there was a back exit to the beach from the hotel because it was a long walk around to the front door or up the temporary stairs to the pool. Otherwise we loved our stay here. The bed was comfortable and the shower had lots of hot water and pressure.
2024 年 5 月に 3 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 26 日)
Dear JamesThank you for sharing your experience at Meliá Alicante! We are delighted to hear that you enjoyed your stay, particularly the comfort of our bed and the quality of the shower.We appreciate your suggestion about having a back exit to the beach. We will take this feedback into consideration as we strive to improve our facilities. Our goal is to provide the best possible experience for our guests.We look forward to welcoming you back on your next visit to Alicante.Best regards,Guest Experiece TeamGuest Experience Team

10/10 (非常に良い)

John

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Location is perfect. Literally on the beach, surrounded by restaurant and bars. Two minute walk into the old town abd main promenade, all full of mire restaurants and bars.
2024 年 5 月に 4 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 26 日)
Dear John,Thank you very much for this kind review.We are delighted to know that you had a pleasant stay and thank you for your appreciation of our convenient location.We look forward to a return visit from you in the future.Best regards,Guest Experience Team

10/10 (非常に良い)

Charlotte

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Lovely hotel in the perfect location, worth paying the extra for the level and sea view room!
2024 年 5 月に 3 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Charlotte,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted to hear that you enjoyed your stay with us and to hear that our location was ideal for you. It's wonderful to know that the offerings of The Level and the captivating sea views met your expectations with full marks.It would be our pleasure to have you return on another occasion. Kind regards,Guest Experience Team

10/10 (非常に良い)

Michelle

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A lovely hotel that is super close to the promenade and access to some great local restaurants. Our room was large and airy and a great view over the sea. We’d definitely return.
2024 年 4 月に 7 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Michelle,Thank you for taking the time to review your stay with us.We are thrilled to hear that you enjoyed your stay and appreciated the location of the hotel, offering proximity to local restaurants and a great sea view. We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Team

10/10 (非常に良い)

Susan

良かった点 : 清潔度、スタッフとサービス
2024 年 5 月に 1 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Mrs Quattrocchi,Thank you very much for the 5 star review!Kind regards,Guest Experience Team

10/10 (非常に良い)

Eiman

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay. Steps from the town and the beach, but quiet rooms and comfortable beds with great amenities.
2024 年 5 月に 3 泊滞在
GEXからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Eiman,Thank you very much for choosing Melia Alicante during your most recent visit to the city.We are very glad to know that our prime location and our facilities were up to your expectations and you had a great stay.We look forward to welcoming you back in the future.Kind regards,Guest Experience Team

8/10 (良い)

Lars

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Nice hotell, close to everything, but our room were way to noisy. You can hear the next rooms conversation/TV easily. Must be very thin walls.
2024 年 5 月に 1 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Mr. Lars,Thank you for sharing your experience with us.We are delighted to hear that you appreciated the prime location of our establishment, close to all the vibrant energy and attractions that the area has to offer. It's also wonderful to know that our service culture met your expectations with a perfect score, as our team strives to provide a memorable room experience for every guest. However, we regret to hear that the noise level in your room impacted your stay. While our rooms are designed to minimize noise with double-glazed windows, we understand that sound insulation can sometimes be less effective than intended. We are constantly working on updating our spaces and facilities, and your feedback is invaluable in this continuous improvement process. We are looking forward to welcoming you again. All the best!Guest Experience Team

8/10 (良い)

Lasse

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Held på med rehablitering
2024 年 5 月に 7 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Lasse,Thank you very much for this review.We work very hard to provide a memorable experience for our guests, and we will take your comments into consideration.We look forward to a return visit from you in the future.Best wishes,Guest Experience Team

10/10 (非常に良い)

Carlos

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The location of this hotel is AMAZING. You are on the water, with beach and marina view. There is a huge seaside mountain a few blocks from the hotel which you can climb and see the fortress/castle at the top. The hotel has an great lobby and our rooms was large with an amazing view. The room service was very good and fast, and the breakfast was 😋. Recommend this hotel for anyone looking for a good looking hotel with the best location in town.
2024 年 5 月に 1 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Mr. Carlos,Thank you very much for this kind review.We're thrilled to hear that our prime location provided the perfect backdrop for your stay, offering both the tranquility of the Mediterranean and the vibrant energy of the city. It's wonderful that you enjoyed the spaciousness and the view from your room, as we strive to create an exceptional room experience for our guests. We are also glad that our room service met your expectations with its promptness, and that our gastronomic experiences, particularly the breakfast, added a delightful touch to your mornings. It's rewarding to know that our efforts in service culture have resonated with you.We look forward to a return visit from you in the future.Best wishes,Guest Experience Team

10/10 (非常に良い)

Loredana

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent location, everything good!
2024 年 5 月に 4 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Mrs. Loredana,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.It would be our pleasure to have you return on another occasion. Very best wishes,Guest Experience Team

4/10 (不満)

Gordon

気になった点 : 清潔度、スタッフとサービス
2024 年 5 月に 5 泊滞在
Daniel Revert.Guest Experience Agent.からの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Mr Moulsdale, We would like to thank you for choosing Meliá Alicante for your stay in the city. On behalf of the entire team, we thank you for taking the time to send us your feedback. We regret on this occasion not having met your expectations during your stay with us.We would like to inform you that for future occasions you can count on us for anything you need.We hope to welcome you again at Meliá Alicante.Best regards,Daniel Revert.Guest Experience Agent.

8/10 (良い)

Liam

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Nice property, nice room. Having to go to reception in the morning for pool towels was bit of a pain. Otherwise a nice hotel with friendly staff
2024 年 5 月に 1 泊滞在
GEXからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Liam,Thank you very much for the positive review. We are glad to know that overall, you had a great time and were satisfied with your room and our service.We look forward to welcoming you back in the future.Kind regards,Guest Experience Team

8/10 (良い)

Paul

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great location.
2024 年 4 月に 4 泊滞在
GEXからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Paul,Thank you very much for the positive review! We are very glad to know that our location was convenient for you.We look forward to welcoming you back in the future.Kind regards,Guest Experience Team

8/10 (良い)

Bence

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was fine!
2024 年 4 月に 4 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear guest,Thank you very much for this kind review.We work very hard to provide a memorable experience for our guests, and we are delighted you enjoyed your experience with us. Your positive feedback encourages us to continue upholding our high standards of service.We look forward to a return visit from you in the future.Best wishes,Guest Experience Team

10/10 (非常に良い)

Mrs Jane

良かった点 : 施設のコンディションと設備
2024 年 4 月に 3 泊滞在
GEXからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Mrs Jane,Thank you very much for the 5 star review!Kind regards,Guest Experience Team

10/10 (非常に良い)

mohammad

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
We stayed at The Level on the fifth floor and the room was spectacular. The views, the service the amenities were wonderful. The breakfast with the live show was a real treat..! All the staff are friendly helpful and very courteous. Everything is so close by like the port, restaurants, cafes and the beach is at the doorstep. I will be coming back and recommending to all friends and family.
2024 年 4 月に 2 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Mohamm,Thank you very much for this kind review.We are delighted to hear that you enjoyed your stay and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.We look forward to a return visit from you in the future.Best wishes,Guest Experience Team

8/10 (良い)

Susan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Building work spoiled our stay. Had to move as it was unbearably noisy. Was given a more expensive room but it didn’t have the view we wanted.
2024 年 4 月に 8 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Mrs. Susan,Thank you for the time taken to share your experience of staying with us.Nevertheless, we are very sorry to hear that you were inconvenienced by the works going on at a nearby site. While these are outside of our control, we do try our best to make our guests as comfortable as possible. We want all our guests to have a peaceful night's sleep and if you'd notified our friendly team, we'd have been only too happy to act on any disturbance right away.We hope to welcome you back. Best wishes,Guest Experience Team

6/10 (普通)

Patricia、Valencia

家族旅行
良かった点 : 清潔度、設備とサービス
El hotel muy bonito y las habitaciones también . Olía muy bien también . Los baños limpios pero la ducha defectuosa y la puerta del baño también ( me quedé con la manilla en la mano ) . El minibar no tenía mucha opción de bebida y el room service no funcionaba. El desayuno también muy pobre ! Una pena porque el hotel es muy bonito !
2024 年 4 月に 1 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 4 月 29 日)
Estimada Sra. Patricia, Gracias por su reseña acerca de su experiencia en nuestro hotel.Lamentamos, que nuestro desayuno no haya colmado sus expectativas. Ofrecemos una gran variedad de productos con la intención de brindar un desayuno buffet completo y de calidad. Si en el momento, echa en falta cualquier cosa, no dude en trasladar su petición a nuestro personal. De todos modos, transmitiremos su opinión al departamento a cargo. La satisfacción de los huéspedes es nuestro principal objetivo y sus comentarios son muy valiosos para nuestro hotel.Esperamos poder recibirle de nuevo en un futuro próximo.Atentamente,Guest Experience Team

8/10 (良い)

Judith、Enfield

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel is well located. We enjoyed the Level and access to the Level’s lounge and swimming pool. We didn’t like the late cleaning of our room
2024 年 4 月に 4 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Mrs. Judith,Thank you for the time taken to share your experience of staying with us.It's a pleasure to know you had such a good experience and that our convenient location was just what you were looking for.Your feedback is appreciated as it helps us to highlight areas for improvement. We are very sorry our high standards were not met and regret you did not inform our team members at the time so we could have taken immediate action.We hope to welcome you back. Best wishes,Guest Experience Team

10/10 (非常に良い)

Sheila

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
GEXからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Sheila,Thank you very much for the 5/5 review!Kind regards,Guest Experience Team

10/10 (非常に良い)

Karen

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Had a fabulous 5 might stay here, thoroughly enjoyed it. Recommend The Level for adults only
2024 年 4 月に 5 泊滞在
GEXからの返信 (投稿日 : 2024 年 4 月 27 日)
Dear Karen,Thank you very much for taking the time in sharing with us your comments after your recent visit. We are very glad to know that your stay at The Level met your expectations and you bring back home some good memories.We look forward to welcoming you back in the future and provide you with another memorable experience.Kind regards,Guest Experience Team

10/10 (非常に良い)

Pedro

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Guest Expirience Teamからの返信 (投稿日 : 2024 年 4 月 25 日)
Estimado Don Pedro.Gracias por dedicar su tiempo para contestar esta encuesta en referencia a su estancia con nosotros. Nos alegra saber que ha tenido una agradable estancia en Melia Alicante y esperamos poder volver a recibirle pronto.

4/10 (不満)

Saied

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
We were so excited going there but … Where the hotel is situated is great but the hotel and hotel facilities are not unfortunately Where the swimming pool is is so windy and you can hardly use because is so cold in April, may , The walls are not properly insulated and you can easily hear what next door doing or saying , Food and drinks compare to other places are expensive , Beds are not the best looks like they have been there for years something wrong with springs or what ever is under so noisy, I guess people go there because where actually hotel is situated and other hotels are in the middle of city and a bit far from seaside
2024 年 4 月に 5 泊滞在
GEXからの返信 (投稿日 : 2024 年 4 月 27 日)
Dear Saied,Thank you for taking the time in sharing your comments with us after your recent visit. We are very sorry to know that your expectations were not met in different aspects and we would like to apologise for the inconveniences you have faced during your time with us.We hope we can welcome you back in the future and change your last impression.Kind regards,Guest Experience Team

10/10 (非常に良い)

Henderika Alberta

2024 年 4 月に 7 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Mrs Scholtens,Thank you very much for the 5 star review!Kind regards,Guest Experience Team

8/10 (良い)

Michael

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
The hotel was very nice. We had a good and relaxing time.When we arrived and turned on the TV there was only one english station. I called the desk and requested more english stations.They sent a tech, he found only two stations BBC one and BBC two, These stations disappeared after 5 days. When we reported this to the reception three times we were ignored.
2024 年 4 月に 7 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Mr. Michael,Thank you for sharing your experience with us.We're delighted to hear that you had a good and relaxing time at our hotel, enjoying the serene ambiance and the facilities we pride ourselves on. Your appreciation for our room cleanliness is much valued, and it's wonderful to know that our efforts to provide a stellar room experience have been recognized. However, we regret to hear about the difficulties you encountered with the English TV stations. We understand that consistent access to home comforts like television can enhance a guest's stay, and we apologize for the inconvenience caused when BBC one and BBC two became unavailable. While our guest rooms are equipped with modern amenities, we acknowledge that sometimes technical issues can arise and we're sorry that our response did not meet your expectations. Rest assured, we continuously seek to improve our service culture to ensure all guest experiences are nothing short of exceptional.We are looking forward to welcoming you again. All the best!Guest Experience Team

6/10 (普通)

Jonathan

カップルで旅行
No me gustó la atención del personal son un poco antipáticos, nos dieron la peor habitación súper lejos
2024 年 4 月に 2 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 4 月 23 日)
Querido Señor, Gracias por tomarse el tiempo de compartir su valoración con nosotros en esta plataforma.Sentimos si no se ha sentido a gusto en nuestras instalaciones en especial por el servicio brindado. Nuestro equipo trabaja a diario para la satisfacción de nuestros huéspedes y revisaremos lo que pudo haber ocurrido para mejorarlo.Tomamos nota de sus comentarios para intentar mejorar nuestros servicios y nos gustaría mucho que nos concediera una segunda oportunidad.Un cordial saludo,Guest Experience Team

10/10 (非常に良い)

MANUEL

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Tremendamente satisfecho
2024 年 4 月に 2 泊滞在
Equipo de Guest Experienceからの返信 (投稿日 : 2024 年 4 月 23 日)
Estimado Señor Manuel, Nos complace haberle podido otorgar una grata experiencia en nuestro alojamiento y que nos haya dado por ello la máxima puntuación, cosa que le agradecemos.Por otro lado, agradecemos que destaque nuestro buen servicio y nos alegramos saber que todo estuvo a su gusto.Esperamos que vuelva a alojarse con nosotros y aprovechamos para enviarle un cordial saludo,Equipo de Guest Experience

4/10 (不満)

Geoffrey

良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
GEXからの返信 (投稿日 : 2024 年 4 月 27 日)
Dear Geoffrey,We are sorry to know that your stay was not up to your expectations.We hope we can welcome you back in the future and change your last impression.Kind regards,Guest Experience Team

4/10 (不満)

Geoffrey

2024 年 4 月に 4 泊滞在
Daniel Revert. Guest Experience Agent.からの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Mr Hart, We would like to thank you for choosing Meliá Alicante for your stay in the city. On behalf of the entire team, we thank you for taking the time to send us your feedback. We regret on this occasion not having met your expectations during your stay with us.We would like to inform you that for future occasions you can count on us for anything you need.We hope to welcome you again at Meliá Alicante.Best regards,Daniel Revert. Guest Experience Agent.

10/10 (非常に良い)

Cristina

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス
At the time of my stay they were making infrastructure improvements, so a few loud noises here and there, as well a a strong odor. Other than that, this place is perfect!
2024 年 4 月に 2 泊滞在
Rebeca Moya. Guest Experience Coordinadorからの返信 (投稿日 : 2024 年 4 月 21 日)
Dear Cristina,Thank you for the time taken to share your experience of staying with us.We're delighted to hear that you appreciated the level of service provided by our team and the amenities available in your room, reflecting our commitment to a high standard of service culture and room experience. While we are continuously working to enhance our facilities, we regret that the ongoing improvements during your stay resulted in some disturbances. We sincerely apologize for any inconvenience caused. Our aim is always to offer a seamless and comfortable stay, and we hope that the positive aspects of your visit outweighed these temporary issues.We hope to welcome you back. Best wishes,Rebeca Moya.Guest Experience Coordinador

8/10 (良い)

Richard

2024 年 3 月に 4 泊滞在
GEXからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Richard,Thank you very much for the positive review!Kind regards,Guest Experience Team

10/10 (非常に良い)

Ralf

2024 年 3 月に 6 泊滞在
GEXからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Ralf,Thank you very much for the 5 star review!Kind regards,Guest Experience Team

8/10 (良い)

James

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
GEXからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear James,Thank you very much for the positive review!Kind regards,Guest Experience Team

8/10 (良い)

Shelley

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The location of this hotel is brilliant. I would definitely stay here again. The balcony was slightly small and the hotel and room information available in the room was limited.
2024 年 4 月に 3 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 4 月 13 日)
Dear Mrs. Shelly,We would like to thank you for taking the time to leave this review about your recent visit.We are very pleased to hear that everything met your expectations. All the information regarding our hotel is available online and it is always possible to contact us for any questions which you may have.We sincerely hope that you will return on another occasion in the future.All the best,Guest Experience Team

10/10 (非常に良い)

Frode

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Fantastisk. Flott hotell.
2024 年 4 月に 4 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 4 月 7 日)
Dear Mr. Frode,Thank you very much for this kind review.We are thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness, hotel condition, and service provided by our team. Our dedicated team works hard to ensure that our guests have a comfortable and memorable experience, and it is always rewarding to receive such positive feedback.We look forward to welcoming you back on your next visit.Best wishes,Guest Experience Team

10/10 (非常に良い)

GARETH

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location and top quality dining
2024 年 4 月に 1 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 4 月 6 日)
Dear Mr. Gareth,Thank you for taking the time to review your recent stay.We are thrilled to hear that our strategic location provided you with the convenience and pleasure you deserved. It's wonderful to know that you appreciated the top quality dining experiences our culinary team strives to offer. Our commitment to service culture is reflected in the cleanliness and condition you noted, and we're glad that our room amenities contributed positively to your room experience.We look forward to seeing you again on your next visit.Best wishes,Guest Experience Team

4/10 (不満)

Marcy

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room was not very clean and the hotel set up is catered for mass tourism. If thats ok with you then this place should be fine.
2024 年 3 月に 1 泊滞在
GEXからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Marcy,Thanks for the time taken in sharing your comments after your recent visit.We are sorry to know that your stay did not meet all of your expectations.We hope we can welcome you back in the future during a quieter time.Kind regards,Guest Experience Team

8/10 (良い)

violeta

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 4 泊滞在
GEXからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Violeta,Thank you very much for the positive review!Kind regards,Guest Experience Team

10/10 (非常に良い)

gerard

家族旅行
Hôtel extraordinaire sur tous les points de vue !! Nous y retournerons avec plaisir 😊
2024 年 3 月に 1 泊滞在
Giulia Coraggio Assistant Guest Experience Manageからの返信 (投稿日 : 2024 年 4 月 1 日)
Cher Monsieur,Merci beaucoup pour votre commentaire.Nous sommes ravis que vous ayez passé un agréable moment parmi nous.Encore tous nos remerciements !Nous espérons avoir l'opportunité de vous recevoir de nouveau parmi nous. Bien cordialement,Giulia CoraggioAssistant Guest Experience Manager

6/10 (普通)

Agnes

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
First room with broken floor. Second room an upgrade but no AC as promised. 25-26 degrees in room. AC centrally managed and not possible to start. Mosquitoes in room ehen balkony opened. Fan helped little but not enough.
2024 年 3 月に 7 泊滞在
Giulia Coraggio Assistant Guest Experience Manageからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Madam,Thank you for taking the time to provide us with your feedback.We're delighted to hear that the cleanliness and service met your expectations, and that our room amenities contributed positively to your stay. Our team takes pride in offering a refined room experience and ensuring every guest enjoys their visit. However, we apologize for any inconvenience you faced regarding the air conditioning. Our centralized system is designed to ensure a comfortable environment throughout the hotel, and we regret if this did not meet your personal comfort level. We appreciate your feedback on the room temperature and will look into ways to enhance our guest experience in this regard. We hope to welcome you back. Best wishes,Giulia CoraggioAssistant Guest Experience Manager

4/10 (不満)

David、Clearwater

2024 年 3 月に 1 泊滞在
Meliá Alicante. からの返信 (投稿日 : 2024 年 4 月 21 日)
Estimado David,Queremos agradecerle haber elegido Meliá Alicante para su estancia en la ciudad. De parte de todo el equipo, agradecemos que haya compartido su tiempo en hacernos llegar su valoración. Lamentamos en esta ocasión no haber cubierto con sus expectativas durante su estancia con nosotros. Queremos informarle que para próximas ocasiones puede contar con nosotros para cualquier cosa que necesite.Esperamos volver a recibirle de nuevo en Meliá Alicante.Un cordial saludo,Rebeca Moya.Guest Experience Coordinator.

8/10 (良い)

Paul

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Gut
2024 年 3 月に 1 泊滞在
Giulia Coraggio Assistant Guest Experience Manageからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Sir,Thank you for sharing this review of your time at our hotel.We appreciate that you chose to stay with us and to know that your experience was enjoyable.We look forward to welcoming you for another pleasant stay. Best wishes,Giulia CoraggioAssistant Guest Experience Manager

6/10 (普通)

Laura

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We found it difficult to find the entrance to the hotel as approached from the train station. There is extensive work being done on the the buildings and no signs or directions, and no notification from either the hotel or Expedia to alert us to this. The room itself was good on the whole, but it boasted soundproofing and this was most certainly not the case. We were disturbed by noise throughout the evening and in the night. The view of the sea was somewhat obstructed by deep walls either side of the balcony, which would not have been a problem if I had known about it at time of booking, but the view offered when booking offered a different perspective. The decaf coffee was horrible. I am only this picky because of the promise of the place and the fact that it was pretty expensive. The staff were all pleasant and helpful, facilities varied and food was okay. It was clean and the toiletries were very nice. The free trial size toiletry gifts were welcome.
2024 年 3 月に 1 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear Mrs. Laura,We appreciate that you took the time to share your experience with us.We're delighted to hear you enjoyed the high standards of cleanliness and the quality of our toiletries, alongside the warm service provided by our team. Our gastronomic experiences aim to satisfy, and we're pleased that you found the food to your liking. We regret to hear about the challenges you faced in locating our entrance and the noise disturbances experienced during your stay. Our central location indeed offers convenience and stunning views, though we acknowledge that external factors can sometimes disrupt the tranquility. We also understand that the view from your balcony did not meet your expectations, and we appreciate your feedback on this matter. The quality of our decaf coffee is usually well-received, and we're sorry that it was not to your taste on this occasion. Rest assured, we continuously strive to maintain the essence of our service culture and room experience to ensure all our guests have a memorable stay.We hope that we have the pleasure of seeing you again in the near future. Kind regards,Guest Experience Team

10/10 (非常に良い)

Nilesh

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great hotel and service
2024 年 3 月に 2 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 3 月 28 日)
Dear Mr. Nilesh,Thank you for this positive review of your experience.We are pleased that we were able to meet your expectations.We look forward to a return visit from you in the future.Best wishes,Guest Experience Team

8/10 (良い)

Charlie-Robinson

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fijne bedden en een goede badkamer op een prachtige locatie. Check-in was wat lang wachten, maar het receptiepersoneel wel uiterst vriendelijk. De airco op de kamer werkte niet, waardoor we elke dag de balkondeur open moesten zetten. Gedurende ons verblijf (3 nachten) zijn de glazen en kopjes niet verschoond en werd de thee helaas niet bijgevuld. Buiten dat was het een heel aangenaam verblijf.
Guest Experience Teamからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Sir, We appreciate the time you have taken to provide us with your opinion of your stay.It is rewarding to know that you appreciated our high standards and comfortable rooms.Please accept our apologies for any extra waiting time during the check-in process, this can occasionally occur during peak times when we are fully booked. We are sorry to hear that the tea utensils were not replaced during your stay. We are here to make your stay as comfortable and enjoyable as possible. If at any time you need tea utensils replaced or any other additional service, please do not hesitate to let our staff know. Regarding the air conditioning, we would like to inform you that for future occasions you can report any inconvenience to the reception department as we have 24h technical service, our colleagues will be happy to help you.We hope to welcome you back. Kind regards, Guest Experience Team

10/10 (非常に良い)

Conor

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay. Clean and comfortable. Beach on one side, marina on the other. Will be staying again.
2024 年 3 月に 3 泊滞在
Rebeca Moya. Guest Experience Coordinadorからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Mr. Conor, Thank you for such a positive review of your stay.We're delighted to hear that you found your stay to be clean and comfortable, and that our beachside and marina locations added to your enjoyment. Our team strives to provide a room experience that is a harmonious blend of comfort and style, so your positive feedback reaffirms our commitment to service culture. We look forward to welcoming you back again. Kind regards,Rebeca Moya. Guest Experience Coordinador

10/10 (非常に良い)

Martine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 5 泊滞在
GEXからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Martine,Thank you very much for the 5/5 review!Kind regards,Guest Experience Team

10/10 (非常に良い)

Isabelle

良かった点 : 清潔度、スタッフとサービス
2024 年 3 月に 2 泊滞在
GEXからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Isabelle,Thank you very much for the 5 star review!Kind regards,Guest Experience Team

10/10 (非常に良い)

Jenny、Hialeah

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very well situated next to the beach and sea walk, many dining and shopping options. Clean and nice rooms
2024 年 3 月に 1 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 3 月 17 日)
Dear Mrs. Jenny,Thank you for taking the time to review your stay with us.We are so glad that everything met your expectations during your stay with us and appreciated our high standards. It is also a pleasure to know you found our location ideal for your needs.We look forward to welcoming you back.Best wishes,Guest Experience Team