ホテルスパポルタマリス、メリアの口コミ

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ホテルスパポルタマリス、メリアの口コミ

ホテルスパポルタマリス、メリア

Plaza Puerta del Mar, 3, Alicante, Alicante

8.6

非常に良い

9.0/10

清潔度

8.8/10

スタッフとサービス

8.4/10

設備とサービス

8.4/10

施設のコンディションと設備

8.2/10

環境への配慮

10/10 (非常に良い)

Janset

2024 年 5 月 8 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Its a bigger Hotel very central, with a stunning view at the Restaurant/Breakfast area. Rooms are big and comfortable. The decor is just white. Could have more colours. But is harmonious. It was all very nice. more colour. more colour.

2024 年 4 月に 3 泊滞在

Guest Experience Managerからの返信 (投稿日 : 2024 年 5 月 10 日)

Thank you- Janset- for your review. We are glad to know that you enjoyed your experience with us and we take note about your suggestions in order to improve decor. We will be pleased to welcome you back. Best regards, Carolina M.

10/10 (非常に良い)

CORINNE

カップルで旅行

2024 年 4 月 17 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

We had a lovely big room overlooking the Marina. Amazing views! Bed was very comfortable,and slept really well. Great Rainshower with constant hot water. The only negative was the food in the restaurant,very disappointing. Overall we really enjoyed our stay and would definitely recommend.

2024 年 4 月に 4 泊滞在

Guest Experience Assistantからの返信 (投稿日 : 2024 年 4 月 18 日)

Dear Corinne, thank you for your review and for taking the time to write it! We're glad to hear that you enjoyed the stay with us and that you specially liked your room. We are sorry that we did not reached you expectations regarding your culinary experience. Nevertheless, we hope to have the pleasure of welcoming you back again soon for another wonderful experience! Warm Regards, Alessandra L. - Guest Experience Assistant

10/10 (非常に良い)

Rakesh

2024 年 4 月 2 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

2024 年 3 月に 4 泊滞在

Guest Experience Assistantからの返信 (投稿日 : 2024 年 4 月 4 日)

Dear Rakesh, thank you for your feedback regarding your stay here at Hotel Porta Maris and Siutes del mar. It was a pleasure to welcome you and we would love to see you again sometime.Regards,Nuria M.Guest Experience Assistant

6/10 (普通)

tara

家族旅行

2024 年 4 月 1 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス

Rooms large and great views but the walls out on balcony looking over sea all peeling. Breakfast way too crowded, tables not cleaned, piles of plates on tables and no cutlery. Hot food was lukewarm and not a huge amount to choose from, eggs not cooked and scrambled egg tastes like rubber. When I complained I was told it was due to high amounts of people coming at one time which was unusual???? They had one waiter, bless him! Unacceptable for a 4 star hotel. Paid quite a bit extra per room for breakfast, which I def would not do again. Like I said rooms were lovely but extremely noisy when door open to balcony, and still heard quite a lot when closed, had to wear ear plugs!

2024 年 3 月に 3 泊滞在

Guest Experience Assistantからの返信 (投稿日 : 2024 年 4 月 1 日)

Dear Tara, first of all I would like to thank you for taking the time to send us your feedback.Regarding the crowdy breakfast, I would like to inform you that we inform our guest on several points in the hotel about the crowdiest and less crowdiest times for breakfast. As we know about this, we always put the corresponding amount of waiters. Nevertheless, I would like to apologize for the bad experience you had. We really hope that you will visit us again, so we can improve your experience.Kind regards,Alessandra L.

8/10 (良い)

Kevin

カップルで旅行

2024 年 2 月 26 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Breakfast was cold

2024 年 2 月に 3 泊滞在

Guest Experience Managerからの返信 (投稿日 : 2024 年 3 月 4 日)

Thank you very much- Tina- for your review. We hope that you enjoyed your stay and we take note about your comments in order to improve hot food on breakfast. We we will be pleased to welcome you back. Best regards,

8/10 (良い)

Ernst Josef

家族旅行

2024 年 2 月 15 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Schönes, geräumiges chmmer! Gut ausgestattet. Badezimmerarmaturen und WC Spülung sollte man sanierungs-, bzw. Modernisierungsbedürftig. Stühle sind hochwertig uns schwer aber ohne Polster auf den Stuhlbeinen, daher sehr laut, wenn sie gerückt werden. Auch die Balkontür ist viel zu laut beim Öffnen und schließen!

2024 年 2 月に 4 泊滞在

Guest Experience Managerからの返信 (投稿日 : 2024 年 2 月 16 日)

Thank you- Ernst Josef- for your review. We are glad to know that you enjoyed your stay and we take note about your suggestions in order to improve. We will be pleased to welcoming you back and have the opportunity to offer you a better experience. Best regards, Carolina M.

6/10 (普通)

Anne Angard

2024 年 2 月 5 日

良かった点 : 清潔度、スタッフとサービス

2024 年 1 月に 10 泊滞在

Guest Experience Managerからの返信 (投稿日 : 2024 年 2 月 7 日)

Thank you for your review. We hope you enjoyed your experience and we will be pleased to welcoming you back to have the opportunity to offer you an improved stay. Best regards, Carolina M.

10/10 (非常に良い)

Ulf

出張

2024 年 1 月 19 日

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度

2024 年 1 月に 3 泊滞在

Guest Experience Managerからの返信 (投稿日 : 2024 年 2 月 7 日)

Thank you- Ulf- for your review. We are glad to know that you enjoyed an excelent experience and we will be pleased to welcoming you back. Best regards, Carolina M.

10/10 (非常に良い)

宿泊されたお客様

グループ旅行

2024 年 1 月 12 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2024 年 1 月に 3 泊滞在

Guest Experience Managerからの返信 (投稿日 : 2024 年 2 月 7 日)

Thank you for your review. We a re happy to know that you enjoyed your experience and we will be pleased to welcoming you back. Best regards, Carolina M.

10/10 (非常に良い)

Pablo

出張

2024 年 1 月 11 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2024 年 1 月に 1 泊滞在

Guest Experience Managerからの返信 (投稿日 : 2024 年 2 月 7 日)

Muchas gracias- Pablo- por compartirnos su valoración. Nos alegra saber que disfrutó su experiencia y será un placer recibirle de nuevo. Carolina M.

6/10 (普通)

Vegard

2024 年 1 月 2 日

Under middels

Bra beliggenhet. Dårlig frokost. Dårlig ventilasjon. Ikke så bra service. Kommer ikke til å bo der igjen. Prøvde å få fikset varmtvann som ikke virket i vasken på badet. Sa ifra om manglende ventilasjon som de aldrig klarte å fikse. Vet ikke om de prøvde. Fint treningsrom.

2023 年 12 月に 10 泊滞在

Guest Experience Managerからの返信 (投稿日 : 2024 年 1 月 3 日)

Thank you -Vegard- for sharing your feedback. We appreciate your positive note on the location and the gym. We apologize for the breakfast experience, ventilation issues, and service concerns you encountered. Your comments are valuable, and we'll use them to make improvements. We regret any inconvenience and hope to have the chance to welcome you back for a more satisfactory stay in the future. Best regards, Carolina M.

8/10 (良い)

宿泊されたお客様

2023 年 12 月 18 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Great hotel

Wonderful stay with a sitting room, bedroom, bathroom, separate wet room and 2 balconies!

2023 年 12 月に 2 泊滞在

Guest Experience Managerからの返信 (投稿日 : 2023 年 12 月 19 日)

Thank you for your review. We are glad to know that you enjoyed your stay and we will be pleased to welcome you back. Best regards, Carolina M.

6/10 (普通)

宿泊されたお客様

家族旅行

2023 年 12 月 17 日

2023 年 12 月に 2 泊滞在

Guest Experience Managerからの返信 (投稿日 : 2023 年 12 月 19 日)

Thank you for your review. We hope that you enjoyed your stay and we will be pleased to welcome you back. Best regards, Carolina M.

8/10 (良い)

Gerardus

2023 年 12 月 16 日

2023 年 12 月に 3 泊滞在

Guest Experience Managerからの返信 (投稿日 : 2023 年 12 月 19 日)

Thank you for your review. We are glad to know that you enjoyed your stay and we will be pleased to welcome you back. Best regards, Carolina M.

10/10 (非常に良い)

AYMAN

2023 年 12 月 14 日

2023 年 12 月に 1 泊滞在

Guest Experience Managerからの返信 (投稿日 : 2024 年 2 月 7 日)

Thank you - Ayman- for your review. We are glat to know that you enjoyed your experience and we will be pleased to welcoming you back. Best regards, Carolina M.

8/10 (良い)

Søren

2023 年 12 月 6 日

2023 年 11 月に 2 泊滞在

Guest Experience Managerからの返信 (投稿日 : 2023 年 12 月 11 日)

Thank you - Soren- for taking the time to share your positive feedback with us. We are happy to hear that you enjoyed your stay with us. We hope to have the pleasure of welcoming you back again in the future and offer you an even better service. Thank you for choosing us! Kind regards, Carolina M.

10/10 (非常に良い)

Jon

2023 年 11 月 26 日

2023 年 11 月に 4 泊滞在

Guest Experience Managerからの返信 (投稿日 : 2023 年 12 月 19 日)

Thank you for your review. We are glad to know that you enjoyed your stay and we will be pleased to welcome you back. Best regards, Carolina M.

8/10 (良い)

Ellionor

グループ旅行

2023 年 11 月 18 日

良かった点 : 施設のコンディションと設備、客室の快適度

2023 年 11 月に 2 泊滞在

Guest Experience Managerからの返信 (投稿日 : 2023 年 11 月 22 日)

Thank you- Ellionor- for your review. We are glad to know that you enjoyed your stay and we will be pleased to welcome you back. Best regards,

6/10 (普通)

Ingfrid E B

2023 年 11 月 17 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Alt er i orden, rent, god seng, men det det er ikke koselig. Ingen bilder på veggene. Restauranten ser ut som en kafé med plaststoler etc. Ikke fristende og sitte der selv om utsikten er fantastisk. Inngangspartiet gir et dårlig førsteinntrykk med en skranglete bråkete rulletrapp.

2023 年 11 月に 4 泊滞在

Guest Experience Managerからの返信 (投稿日 : 2023 年 11 月 22 日)

Thank you- Ingrid- for your review. We are glad to know that you enjoyed the room confort and cleanliness and we regret if you did not like decoration. We take note about your comments in order to improve and we will be pleased to welcoming you back. Best regards,

4/10 (不満)

Ingrid

グループ旅行

2023 年 11 月 15 日

気になった点 : スタッフとサービス

Did not get the room we booked

We did not get the room we booked.only two beds and not space for three. We were 3 adults

2023 年 11 月に 4 泊滞在

Guest Experience Managerからの返信 (投稿日 : 2023 年 11 月 22 日)

Thank you- Ingrid- for your review. We regret that the 3er bed was not available on your arrival, but only asking in reception for it it could been solved. We are sorry for this mistake and we ask for apologies. We wish to have a new opportunity to welcoming you back. Best regards.

10/10 (非常に良い)

Richard

2023 年 11 月 14 日

2023 年 11 月に 1 泊滞在

Guest Experience Managerからの返信 (投稿日 : 2023 年 11 月 22 日)

Thank you- Richard- for your review. We are glad to know that you enjoyed an excelent experience and we will be pleased to welcome you back. Best regards,

8/10 (良い)

Päivi

2023 年 11 月 10 日

良かった点 : 清潔度、スタッフとサービス

2023 年 11 月に 5 泊滞在

Guest Experience Assistantからの返信 (投稿日 : 2023 年 11 月 12 日)

Thank you very much Päivi for sharing your opinion after your recent stay with us. We hope you enjoyed your stay and we will be pleased to welcome you again soon. Kind regards, Ana C. (Guest Experience Assistant)

8/10 (良い)

David

家族旅行

2023 年 11 月 10 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Alicante visit

Easy check in spacious rooms

2023 年 11 月に 1 泊滞在

Guest Experience Assistantからの返信 (投稿日 : 2023 年 11 月 11 日)

Thank you very much David for your review. We are glad to know that you enjoyed your stay and we will be pleased to welcome you back. Best regards, Ana C.

10/10 (非常に良い)

Marja Tuulikki

2023 年 11 月 2 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Aamiainen hyvä ja monipuolinen. Ystävällinen ja auttavainen henkilökunta. Hyvä sijainti. Allasalue vaatimaton, mutta ei vaikuttanut lomamme viettoon. Erittäin positiivinen majoituskokemus jota voi suositella.

2023 年 10 月に 6 泊滞在

Guest Experience Managerからの返信 (投稿日 : 2023 年 11 月 4 日)

Thank you very much- Marja- for your review. We are glad to know that you enjoyed your stay and you will recommend our services. We will be pleased to welcome you back. Best regards, Carolina M.

8/10 (良い)

Philipp

出張

2023 年 10 月 25 日

良かった点 : 客室の快適度

気になった点 : スタッフとサービス

180 Euro und kein Zimmerservice. Das war enttäuschend.

2023 年 10 月に 1 泊滞在

Guest Experience Managerからの返信 (投稿日 : 2023 年 10 月 29 日)

Thank you for your review. We hope you have enjoyed your experience and we regret the misunderstanding regarding the room service, as we offer 24 hours room service and the information Iis provided in all room with a QR code. We hope we can receive you back in the future and you can enjoy it. Best regards, Carolina M.

8/10 (良い)

Satu-Helena、Lohja

カップルで旅行

2023 年 10 月 23 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Terrible dissopointment was the blanket. Two sheets and big blanket that two persons had to share. So oldfashioned. I have not ever encountered that before in a hotel, no matter where I have travelled.

2023 年 10 月に 4 泊滞在

Guest Experience Managerからの返信 (投稿日 : 2023 年 10 月 24 日)

Thank you - Satu-Helena- for your review. We hope you enjoyed your stay and we regret that sharing a blanket was a problem for you, specially when we could have provided an extra blancket without any cost to improve your experience. We will be pleased to welcoming you and to offer you an improved experience. Best regards, Carolina M.

8/10 (良い)

Jeanette

グループ旅行

2023 年 10 月 22 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

The staff was lovely and very helpful. The breakfast buffet had a great selection and the dining room offered a great view of the sunrise. Water pressure was great and I liked how shampoo and soap was mounted to the wall. On the downside, the pool was placed in such a way that it was never exposed to sunlight and was therefore very cold. We paid extra for 90 minutes spa time to access the indoor pool/whirlpool and had to buy swim caps to use the indoor pool. The spa itself was nice enough, but lacked clocks so it was difficult to tell when our time was up. If I ever return, I would probably go for one of the suites as indoor pool access is included in that price.

2023 年 10 月に 3 泊滞在

Guest Experience Managerからの返信 (投稿日 : 2023 年 10 月 24 日)

Thank you very much- Jeanette- for your review. We are glad to know that you enjoyed your experience and we will be pleased to welcoming you back in a standar or superior room with access to Sanarium excelusive area. Best regards, Carolina M.

8/10 (良い)

Philipp

出張

2023 年 10 月 19 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2023 年 10 月に 2 泊滞在

Guest Experience Managerからの返信 (投稿日 : 2023 年 10 月 24 日)

Thank you very much-Philipp- for your review. We are glad to know that you enjoyed your experience and we will be pleased to welcoming you back. Bes regards, Carolina M.

10/10 (非常に良い)

Justine

2023 年 10 月 19 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

2023 年 10 月に 3 泊滞在

Guest Experience Managerからの返信 (投稿日 : 2023 年 10 月 24 日)

Thank you very much- Justine- for your review. We are glad to know that you enjoyed your experience and we will be pleased to welcoming you back. Best regards, Carolina M.

8/10 (良い)

Philipp

2023 年 10 月 18 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Schöner Aufenthalt in toller Lage.

2023 年 10 月に 3 泊滞在

Guest Experience Managerからの返信 (投稿日 : 2023 年 10 月 18 日)

Thank you- Phlipp- for your review. We are glad to know that you enjoyed your experience and we will be pleased to welcome you back. Best regards, Carolina M.

10/10 (非常に良い)

Claire

グループ旅行

2023 年 10 月 14 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Worth checking out.

Amazing from start to finish, food fab, pool fab, staff great. In a convenient location & 15 mins from airport. Loved it!

2023 年 10 月に 2 泊滞在

Guest Experience Managerからの返信 (投稿日 : 2023 年 10 月 18 日)

Thank you- Claire- for your review. We are glad to know that you enjoyed a wonderful experience and we will be pleased to welcome you back. Best regards, Carolina M.

10/10 (非常に良い)

Nele

2023 年 10 月 9 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

2023 年 10 月に 3 泊滞在

Guest Experience Managerからの返信 (投稿日 : 2023 年 10 月 18 日)

Thank you- Nele- for your review. We are glad to know that you enjoyed an excelent experience and we will be pleased to welcome you back. Best regards, Carolina M.

10/10 (非常に良い)

Annine

2023 年 10 月 7 日

2023 年 10 月に 1 泊滞在

Guest Experience Managerからの返信 (投稿日 : 2023 年 10 月 18 日)

Thank you- Annine- for your review. We are glad to know that you enjoyed a perfect experience and we will be pleased to welcome you back. Best regards, Carolina M.

8/10 (良い)

Leif-Ole

グループ旅行

2023 年 9 月 19 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Perfekt beliggenhet

For andre år på rad bodde vi noen fager på dette hotellet. Det er spesielt plassering som avgjør valget. Hotellet ligger ved stranda, og tett på sentrale deler av byen. Hotellet har hod standard, hyeeoig personale og god frokost.

2023 年 9 月に 4 泊滞在

Guest Experience Managerからの返信 (投稿日 : 2023 年 9 月 19 日)

Thank you very much- Leif- Ole- for your review. We are happy to know that you liked your experience and we will be pleased to welcome you back. Best regards, Carolina M.

2/10 (非常に不満)

Magnus

2023 年 9 月 18 日

2023 年 9 月に 3 泊滞在

Guest Experience Managerからの返信 (投稿日 : 2023 年 9 月 19 日)

Thank you very much- Magnus- for your review. We regret that we could not accomplish your expectations and we hope to have a new chance to do it. We will be pleased to welcome you back. Best regards, Carolina M.

8/10 (良い)

Leanne

2023 年 9 月 18 日

2023 年 9 月に 2 泊滞在

Guest Experience Managerからの返信 (投稿日 : 2023 年 10 月 29 日)

Thank you for your review. We are glad to know that you enjoyed your stay and we will be pleased to welcome you back. Best regards, Carolina M.

8/10 (良い)

Sissel

2023 年 9 月 17 日

良かった点 : 清潔度、客室の快適度

2023 年 9 月に 4 泊滞在

Guest Experience Managerからの返信 (投稿日 : 2023 年 9 月 19 日)

Thank you very much- Sissel- for your review. We are happy to know that youenjoyed your experience and we will be pleased to welcome you back. Best regards, Carolina M.

6/10 (普通)

KAREN

グループ旅行

2023 年 9 月 16 日

良かった点 : 設備とサービス

Bathroom is not clean

2023 年 9 月に 4 泊滞在

Guest Experience Managerからの返信 (投稿日 : 2023 年 9 月 19 日)

Thank you very much- Karen- for your review. We regret your comments regarding the bathroom and we hope you enjoyed your experience with us. We will be pleased to welcome you back. Best regards, Carolina M.

10/10 (非常に良い)

Ossama Hassan

2023 年 9 月 12 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2023 年 9 月に 7 泊滞在

Guest Experience Managerからの返信 (投稿日 : 2023 年 9 月 19 日)

Thank you very much- Ossama Hassan- for your review. We are happy to know that you enjoyed an excelent experience and we will be pleased to welcome you back. Best regards, Carolina M.

10/10 (非常に良い)

Vanessa、fort lauderdale

2023 年 9 月 10 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

The location is everything! Do yourself A favor and get sea view! Breakfast buffet was decent. We got upgraded to a JR suite which was amazing!!!! Didnt even see that one coming so thank you Miriam

2023 年 9 月に 1 泊滞在

Guest Experience Managerからの返信 (投稿日 : 2023 年 9 月 19 日)

Thank you very much- Vanessa- for your review. We are happy to know that you enjoyed your upgrade to a junior suite and we will be pleased to welcome you back. Best regards, Carolina M.

10/10 (非常に良い)

Jenny

2023 年 9 月 6 日

2023 年 9 月に 1 泊滞在

Guest Experience Managerからの返信 (投稿日 : 2023 年 9 月 10 日)

Thank you very much for sharing your comments after your experience with us. We are glad to know that you liked your experience and we will be please to welcoming you back. Sincerely, Carolina M.

6/10 (普通)

宿泊されたお客様

グループ旅行

2023 年 9 月 5 日

良かった点 : スタッフとサービス

気になった点 : 施設のコンディションと設備

Fine as a base.

I really struggle to see how this hotel qualifies as a 4*. From the 70’s style lobby through a rusty entrance, the strange scent of ammonia and throughout the downstairs area it all just feels really, tired. The check in staff were nice enough, the cleaning and restaurant staff were lovely and the room is fine, huge bed and smart TV, decent minibar and snacks, but if you choose a port view I’d say you need to be on floor 5 and above to actually see anything. The bathroom was clean but old and grubby grout etc. but the very worst thing was how thin the ceilings were - our second morning I could hear the room above being cleaned/ chatting as if I was in there with them. The bar has a lovely view of the sea and if you’re just using it to sleep here there then have breakfast - fits the bill.

2023 年 8 月に 3 泊滞在

Guest Experience Managerからの返信 (投稿日 : 2023 年 9 月 10 日)

Thank you very much for sharing your comments after your experience with us. We regret that you did not liked your experience and we take note about your comments in order to improve the building. We hope that you could enjoy our services and attention and this will be a reason to return. Sincerely, Carolina M.

8/10 (良い)

宿泊されたお客様

2023 年 9 月 5 日

良かった点 : 清潔度、スタッフとサービス、客室の快適度

2023 年 8 月に 8 泊滞在

Guest Experience Managerからの返信 (投稿日 : 2023 年 9 月 10 日)

Thank you very much for sharing your comments after your experience with us. We are glad to know that you liked your experience and we will be please to welcoming you back. Sincerely, Carolina M.

8/10 (良い)

Aleksander

2023 年 9 月 3 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Flott hotell! Kun 2 små ting å sette fingeren på.

Flott hotell, god frokost og lunsj, bra renhold. Kun 2 ting som var negativt: Når vi ankom på natten så var fasaden helt mørklagt og måtte ta rulletrapp i mørket, vi var usikker på om vi hadde komt til rett plass. Aircondition på rommet var veldig støyende, men den fungerte i det minste.

2023 年 8 月に 4 泊滞在

Guest Experience Managerからの返信 (投稿日 : 2023 年 9 月 5 日)

Thank you very much- Aleksander- for your review. We are glad to know that you enjoyed your hotel and we have taken note about your comments in order to improve. We will be pleased to welcoming you back. Best regards, Carolina M. (Guest Experience Manager)

4/10 (不満)

Olena

家族旅行

2023 年 9 月 1 日

良かった点 : 清潔度、施設のコンディションと設備

気になった点 : スタッフとサービス

The hotel service and facilities are fare away from 4 stars and the price we paid for our stay . The room itself is ok, but the other facilities are poor enough. No evening restaurants, only a bar. They have hidden restaurant that is working only in weekends and hidden sweeping pool for “special guests”. They do have quite ok swimming pool for all, but you have to pay deposit for the towels 10 euro and they charge you 1 euro per each towel if you want it to change for clean one, Inside swimming pool and saunas are not included and you should pay additionally for possibility to use them. We were even not offered a price list and information about that. When we arrived and came to the room it was running water from the selling in the bathroom. Technician came very quickly to fix it , but we were not able to be at the room and have a rest after trip as we planed. I asked for another room, they said they do not have any other available, but even did not offered any “compliment” from the hotel for that inconvenience. It was no free steel water in the rooms ( at least we were not told about that , just that they have a bar for money in the room). The breakfast was acceptable, but it is not value for the money they announce it costs per person if you have by it additionally ( 22euro). You can have a lunch for 3 in the most expensive area in the city for 36 euro. Location is good and close to the beach, but the price is for high for that after my opinion.

2023 年 8 月に 4 泊滞在

Guest Experience Managerからの返信 (投稿日 : 2023 年 9 月 1 日)

Thank you very much- Olena- for sharing your detailed opinion after your stay with us. We regret that we could not accomplish your expectations and we hope you could enjoy your stay despite the issues mentioned. Regarding the hotel information, when check in in we give some information and in the room you have a QR code to navigate to an application where more detailed information is given. We regret if you expected the spa to be included and regarding the "hidden" swimming pool for special guests it is the pool for guests staying in suites, which paid higher rates for exclusive services. We hope this issues will not disuade you to return. We will be pleased to welcoming you back. Best regards, Carolina M.

8/10 (良い)

Oystein

2023 年 8 月 27 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2023 年 8 月に 1 泊滞在

Guest Experience Managerからの返信 (投稿日 : 2023 年 8 月 30 日)

Than you very much- Oystein- for your review. We are glad to know that you enjoyed your stay and we hope to welcome you back. Best regards, Carolina M.

8/10 (良い)

ANNALEE、Breslau

2023 年 8 月 27 日

2023 年 8 月に 4 泊滞在

Guest Experience Managerからの返信 (投稿日 : 2023 年 9 月 19 日)

Thank you very much- Annalee- for your review. We are happy to know that you enjoyed your experience and we will be pleased to welcome you back. Best regards, Carolina M.

10/10 (非常に良い)

Yvonne

2023 年 8 月 27 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Birthday Trip

We had a wonderful stay. The hotel staff was very nice and accommodating. We took the Wellness Spa offer during checkin. The food was great and they went out of their way to make my husband so e Paella, which is normally not on the menu. The location to the beach and boardwalk is a plus….

2023 年 8 月に 2 泊滞在

Guest Experience Managerからの返信 (投稿日 : 2023 年 8 月 28 日)

Thank you very much- Yvonne- for your detailed review after your stay with us. We are glad to know that you enjoyed a wonderful experience for such a special occasion for both your and we will be pleased to welcoming you back. Thank you for choosing and recommending our services.

10/10 (非常に良い)

Ashley

家族旅行

2023 年 8 月 27 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2023 年 8 月に 1 泊滞在

Guest Experience Managerからの返信 (投稿日 : 2023 年 8 月 27 日)

Thanks for your review- Asley. We are glad to know that you enjoyed your experience. It will be a pleasure to receive you again. Sincerely, Carolina M.

10/10 (非常に良い)

Oscar Ivan

家族旅行

2023 年 8 月 24 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Enjoy this hotel!

Stayed in Alicante for 2 days but the next time i will stay longer. Alicante is a nice place like a mini Barcelona. The hotel next to The beach was so pretty awesome. I got a wonderfull room with view over the ocean. To wake up and see the beach was a realy nice feeling. The crow was very kind and the breakfast my god! This hotel is now one of my top best hotel in Europe.

2023 年 8 月に 2 泊滞在

Guest Experience Managerからの返信 (投稿日 : 2023 年 8 月 27 日)

Thank you very much- Oscar Ivan- for your review and kind words. It is a pleasure for us if you consider that we are one of the best hotel in Europe. We are glad to know that you enjoyed your experience and we remain at your disposal for a next visit to continue creating experiences together. Sincerely, Carolina M.

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