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ペスターナ ヴィラ ソル ゴルフ & リゾート ホテルの口コミ

5 out of 5

口コミ

8.0

とても良い

評価 10 - 152 件の口コミ中 52 件が非常に良い" "
評価 8 - 152 件の口コミ中 58 件が良い" "
評価 6 - 152 件の口コミ中 31 件が普通" "
評価 4 - 152 件の口コミ中 8 件が不満" "
評価 2 - 152 件の口コミ中 3 件が非常に不満" "

8.4/10

清潔度

8.2/10

スタッフとサービス

8.0/10

設備とサービス

7.4/10

施設のコンディションと設備

7.6/10

環境への配慮

口コミ

8/10 (良い)

Benjamin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Servicen på stede var det ingenting å utsette på. Maten til frokost og middagsbuffeten var ikke noe særlig. Jeg prøvde burgeren i baren jeg tok to biter men den smakte ikke godt i det hele tatt. Jeg tror det er første gangen jeg ikke har spist opp en burger. Det løste seg ved å ta en drosje til «byen» 10 minutter unna.
2024 年 2 月に 3 泊滞在
The Team at Pestana Vila Solからの返信 (投稿日 : 2024 年 3 月 1 日)
Dear Mr. Benjamin,Thank you for taking the time to post your review. We are glad you enjoyed your overall Pestana Vila Sol experience. Unfortunately, we were unable to impress you concerning our food. We obviously failed on this occasion and for this we must apologize Please rest assured that we will do our best to improve in the needed areas.Thank you once again for staying with us and providing us with your valuable feedback. We aim to improve and we look forward to serving you better in the future.Kind regards,The Team at Pestana Vila Sol

10/10 (非常に良い)

Filomena

2024 年 1 月に 1 泊滞在
A equipa do Pestana Vila Solからの返信 (投稿日 : 2024 年 2 月 17 日)
Estimada Sra. Filomena,Agradecemos a sua avaliação. Foi para nós um prazer contar com a sua presença. Esperamos no futuro voltar a recebê-la no nosso hotel.Melhores cumprimentos,A equipa do Pestana Vila Sol

8/10 (良い)

Andreas

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
2023 年 12 月に 7 泊滞在
The Team at Pestana Vila Solからの返信 (投稿日 : 2024 年 2 月 17 日)
Dear Mr. Andreas,Thank you for your review and for staying at the Pestana Vila Sol. We hope you choose to stay with us again whenever your travel needs bring you back to Algarve.Kindest regards,The Team at Pestana Vila Sol

10/10 (非常に良い)

Hilary

The Team at Pestana Vila Solからの返信 (投稿日 : 2024 年 2 月 17 日)
Dear guest,Thank you for taking the time to give us this review.It was a pleasure to have you as our guest and we truly hope to welcome you back.Best regards,The Team at Pestana Vila Sol

10/10 (非常に良い)

Hilary

The Team at Pestana Vila Solからの返信 (投稿日 : 2024 年 2 月 17 日)
Dear guest,We truly appreciate your review, it is so pleasing to read that we meet your expectations. We hope we get to see you again in the near future. Thank you again.Kind regards,The Team at Pestana Vila Sol

8/10 (良い)

Wai

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The indoor swimming pool and sauna needs improvement.
2023 年 11 月に 4 泊滞在
Guest Service Managerからの返信 (投稿日 : 2023 年 12 月 10 日)
Dear Mr. Wai,Thank you for your nice review and for staying at the Pestana Vila Sol.We hope you choose to stay with us again whenever your travel needs bring you back to Algarve.Best regards,The Team at Pestana Vila Sol

8/10 (良い)

Damilola Janet

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Superb. We felt really relaxed! We only had access to Uber from the resort as it is a distance from the old town/city, but we loved every bit of our stay!
2023 年 11 月に 3 泊滞在
Guest Service Managerからの返信 (投稿日 : 2023 年 12 月 10 日)
Dear Mrs. Damilola Janet,Thanks for posting your comments of Pestana Vila Sol Hotel. It makes us really happy to know you approved our services. More important than anything to us is the treatment we give to our guests. So, once again, thanks for your compliments. Best regards,The Team at Pestana Vila Sol

8/10 (良い)

Carlos

出張
良かった点 : 清潔度、スタッフとサービス、客室の快適度
2023 年 11 月に 4 泊滞在
Guest Service Managerからの返信 (投稿日 : 2023 年 12 月 10 日)
Caro Señor Carlos,Muchísimas gracias por su reseña! Apreciamos su opinión y comentarios, los cuales nos son de gran ayuda para mejorar nuestro servicio. Esperamos poder darle nuevamente la bienvenida a nuestro hotel.Saludos cordialesEl equipo Pestana Vila Sol

8/10 (良い)

Jeanette

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nära golfbanan
2023 年 11 月に 2 泊滞在
Guest Service Managerからの返信 (投稿日 : 2023 年 12 月 10 日)
Dear Mrs. Jeanette,It was real pleasure having you as our Guest and to being of service, and we look forward to your next visit to Pestana Vila Sol.Best regards,The Team at Pestana Vila Sol

6/10 (普通)

Timothy

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
2023 年 11 月に 8 泊滞在
Guest Service Managerからの返信 (投稿日 : 2023 年 12 月 10 日)
Dear Mr. Timothy,Thank you for sharing your experience with us.We hope to have the opportunity to welcome you back to our Hotel.Kind Regards,The Team at Pestana Vila Sol

10/10 (非常に良い)

Olamide

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 2 泊滞在
Guest Service Managerからの返信 (投稿日 : 2023 年 12 月 10 日)
Dear Mr. Olamide,We truly appreciate your review, it is so pleasing to read that we meet your expectations. If you're traveling to our area gain soon, don't hesitate to contact us. Kind regards,The Team at Pestana Vila Sol

4/10 (不満)

Kim

出張
良かった点 : 客室の快適度
気になった点 : 施設のコンディションと設備
Worst food ever.
The buffet dinner was the worst food I can remember eating in a hotel or restaurant....EVER! The room was good, we took 2 dogs and were charged an outrageous €25 for each. The staff were disinterested with the exception of the sommelier in the restaurant who was terrific.
2023 年 11 月に 1 泊滞在
Guest Service Managerからの返信 (投稿日 : 2023 年 12 月 10 日)
Dear Mr. Kim,We would like to thank you for taking the time to write a review of your stay with us.We do take guest feedback very seriously as we are always looking for ways to improve to ensure maintain the highest standards of service. It upon guest experiences. We are disappointed to hear you didn’t find our buffet dinner offerings excellent. It was a pleasure to have you as our guest and we will be delighted if you return.Kind regards,The Team at Pestana Vila Sol

8/10 (良い)

Deborah

2023 年 10 月に 1 泊滞在
Guest Service Managerからの返信 (投稿日 : 2023 年 12 月 10 日)
Dear Mrs. Deborah,Thank you for your nice feedback and for staying at the Pestana Vila Sol. We hope you choose to stay with us again whenever your travel needs bring you back to Algarve.Kind regards,The Team at Pestana Vila Sol

6/10 (普通)

Bernadette

グループ旅行
良かった点 : 清潔度
Not a 5* by any stretch of the imagination. Garden rooms dark and dreary and pathways unsafe due to uneven surfaces and poor lighting. Hotel rooms a bit better but poor Aircon and issues with plumbing
2023 年 10 月に 1 泊滞在
Guest Service Managerからの返信 (投稿日 : 2023 年 12 月 10 日)
Dear Mrs. Bernadette,Thank you for taking the time to share with us your comments and views. We are disappointed to read that we did not meet your expectations and failed to deliver the value you had expected. It was a pleasure to have you as our guest and we will be delighted if you return. Kindest RegardsThe Team at Pestana Vila Sol

8/10 (良い)

yvonne

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I enjoyed the relaxed atmosphere, very comfortable being there. Would recommend staying there away from the city life.
2023 年 10 月に 3 泊滞在
darioottinoからの返信 (投稿日 : 2023 年 10 月 23 日)
Dear Mrs. Yvonne, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests.We thank you for your stay, and we look forward to welcoming you again soon at Pestana Vila Sol.Kind regards, The Team at Pestana Vila Sol

10/10 (非常に良い)

David

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Gorgeous rooms, lovely pool, terrific breakfast every day, nice bar, and the staff were sheer perfection.
2023 年 10 月に 6 泊滞在
darioottinoからの返信 (投稿日 : 2023 年 10 月 17 日)
Dear Mr. David, On behalf of our entire team at Pestana Vila Sol, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Vila Sol.Best regards, The Team at Pestana Vila Sol

10/10 (非常に良い)

Bruno

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 3 泊滞在
Guest Service Managerからの返信 (投稿日 : 2023 年 12 月 10 日)
Estimado Sr. Bruno,Agradecemos a sua avaliação. Foi para nós um prazer contar com a sua presença. Esperamos no futuro voltar a recebê-lo no nosso hotel.A equipa do Pestana Vila Sol

8/10 (良い)

Marie Pierre

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 1 泊滞在

8/10 (良い)

Marcelo

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2023 年 9 月に 3 泊滞在

10/10 (非常に良い)

Maria Antonia

2023 年 9 月に 1 泊滞在

6/10 (普通)

Gemma

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
2023 年 8 月に 4 泊滞在

10/10 (非常に良い)

Erling

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The staff in the reception have all been great. Very service minded and helpful. Rest of the hotel, food is ordinary and a little below what you can expect for a five star hotel.
2023 年 8 月に 3 泊滞在
darioottinoからの返信 (投稿日 : 2023 年 8 月 28 日)
Dear Mr. Erling, On behalf of our entire team at Pestana Vila Sol, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Vila Sol.Best regards, The Team at Pestana Vila Sol

6/10 (普通)

Carsten

家族旅行
気になった点 : 施設のコンディションと設備、客室の快適度
Burde ikke have 5 stjerner
Værelser og fællesarealer er nedslidt
2023 年 7 月に 3 泊滞在

4/10 (不満)

Sarah

気になった点 : 施設のコンディションと設備
2023 年 8 月に 4 泊滞在

10/10 (非常に良い)

Steven

2023 年 7 月に 1 泊滞在

4/10 (不満)

Jason

家族旅行
良かった点 : 清潔度、客室の快適度
気になった点 : スタッフとサービス、施設のコンディションと設備
Shower debacle.
I had 2 rooms at this hotel. Upon trying to use the shower in both rooms the showers did not work properly. In one room the hot tap stuck on fully open and would not close. In the 2nd room the cold tap stuck on fully open and would not close. It took 4 calls to reception and around an hour to get somebody to come to fix the showers. Due to the delay in us getting ready we missed our evening meal booking. The hotel manager refused to speak to me despite my polite request. The next day on check out the reception staff insisted that we had broken both taps by turning them too tightly. This is absolute nonsense. I've had many thousands of showers and this has never happened before. I think the truth is that these rooms had not been used before this season and the shower parts had corroded due to inactivity. This explains why the guy who delivered our bags insisted we check if the room was ok before we accepted it. All in all the hotel should ensure the room is fit for use before renting it out and they hadn't done so. Blaming us was the cherry on top. Don't stay here there are many better options.
2023 年 7 月に 1 泊滞在
darioottinoからの返信 (投稿日 : 2023 年 7 月 11 日)
Dear Mr. Jason,Thank you for taking the time to give us your opinion on your recent stay. Your opinion is essential for us to improve how we work.We would like to apologize for not meeting your expectations with your accommodation. Just to refer to your comments, please note that being a Golf Resort we obviously have quite a high occupancy during winter period as well, including your rooms.On the night of the occurrence, our maintenance took about 30 min. to come to your room and change some of the inner parts of both taps in both rooms which were broken. This operation needed a little longer because in the meanwhile fire alarm went on and all resources were diverted to emergency tasks.Please note that at no point our manager on duty refuses to meet you or speak to you, as stated, she was available all night but since you were, understandably, in a hurry you did left the hotel for dinner.She however met you the next morning during your check-out.As stated we are deeply sorry for any incovenience we might have caused but we do hope that you will give us another opportunity to host you and rebuild your trust in the future. It was a pleasure for us to have you as our Guest at Pestana Vila Sol.Kind Regards,Dario OttinoHotel ManagerPestana Vila Sol

8/10 (良い)

Patricia

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely hotel pleasant staff. Spacious rooms and clean! Excellent taxi service only 8 mins from Vilamoura marina.
2023 年 6 月に 3 泊滞在
darioottinoからの返信 (投稿日 : 2023 年 6 月 22 日)
Dear Mrs. Patricia, On behalf of our entire team at Pestana Vila Sol, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Vila Sol.Best regards, The Team at Pestana Vila Sol

10/10 (非常に良い)

Derek

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 6 月に 3 泊滞在

10/10 (非常に良い)

Paul

2023 年 6 月に 3 泊滞在

4/10 (不満)

Joao

良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
Not a 5 star
Not a 5 star… average 3 star at best
2023 年 6 月に 1 泊滞在

8/10 (良い)

Satu

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 5 月に 1 泊滞在

8/10 (良い)

Pearl

2023 年 5 月に 1 泊滞在

10/10 (非常に良い)

monique

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Absolutely lovely helpful staff. Thank you so much! Beautiful hotel and great if you’re a golfer. Fabulous course! The only down side was the pool water was quite cold so I didn’t swim as much as I would have l liked too. Also a long walk (1 hour ) to the beach but taxi drivers were great! All in all - I would highly recommend this hotel.
2023 年 4 月に 4 泊滞在
darioottinoからの返信 (投稿日 : 2023 年 4 月 27 日)
Dear Mrs. Monique, On behalf of our entire team at Pestana Vila Sol, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Vila Sol.Best regards, The Team at Pestana Vila Sol

10/10 (非常に良い)

John

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Relaxing Break
Lovely hotel in a fantastic setting. Garden room was very comfortable with great pillows. Only downside was breakfast “hot”foods were at times anything but. Also the hotel is in a residential area and a taxi is required to get to the marina or even a supermarket
2023 年 4 月に 4 泊滞在
darioottinoからの返信 (投稿日 : 2023 年 4 月 16 日)
Dear Mr. John, On behalf of our entire team at Pestana Vila Sol, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.We were glad to hear that, overall, you enjoyed your stay at Pestana Vila Sol. At the same time, we would like to apologize for not fully meeting your expectations in some instances. We are sorry for any inconvenience caused. We have shared your comments with our teams to ensure that improvements will be made.It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pestana Vila Sol and regain your trust during your next visit.Warm regards, Dario OttinoHotel ManagerPestana Vila Sol

6/10 (普通)

gordon

2023 年 4 月に 3 泊滞在

10/10 (非常に良い)

zohaib

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
a luxury at an affordable price, clear place, nice breakfast and definitely friendly staff, happy to come and stay again at this place.
2023 年 2 月に 7 泊滞在
darioottinoからの返信 (投稿日 : 2023 年 2 月 27 日)
Dear Mr. Zohaib,On behalf of the entire team at Pestana Vila Sol, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, The Team at Pestana Vila Sol

10/10 (非常に良い)

Ana

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Charmoso, agradável e tranquilo
Desde a recepção na chegada, a estadia completa, até o check out, tudo foi impecável. Adoramos o hotel, o local, os funcionários, o silêncio, a conveniência, tudo! Levamos nossa cachorrinha yorkie, que também adorou! Fomos na temporada de inverno e estava bastante tranquilo.
2023 年 2 月に 2 泊滞在
darioottinoからの返信 (投稿日 : 2023 年 2 月 7 日)
Cara Sra Ana, Em nome de toda a equipa do Pestana Vila Sol, gostaríamos de agradecer-lhe pelo seu feedback.Recebemos com enorme prazer a notícia de que passou uma estadia agradável connosco e que ajudámos a criar boas recordações.Esperamos voltar a acolhê-loa em breve no nosso hotel!Atenciosamente, A Equipa do Pestana Vila Sol

8/10 (良い)

Eva

2023 年 1 月に 1 泊滞在

10/10 (非常に良い)

Klas

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Pestana
Tyvärr var inte rummet klart när jag skulle checka in trots att jag var där 15.30. Lite dåligt men i övrigt väldigt bra.
2023 年 1 月に 1 泊滞在
darioottinoからの返信 (投稿日 : 2023 年 1 月 10 日)
Dear Mr. Klas, On behalf of our entire team at Pestana Vila Sol, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.We were glad to hear that, overall, you enjoyed your stay at Pestana Vila Sol. At the same time, we would like to apologize for not fully meeting your expectations in some instances especially during your check-in process. We are sorry for any inconvenience caused. We have shared your comments with our teams to ensure that improvements will be made.It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pestana Vila Sol and regain your trust during your next visit.Warm regards, The Team at Pestana Vila Sol

10/10 (非常に良い)

Alex

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing staff at this hotel, unfortunately my daughter had caught a bug from the uk that only came to fruition on the first day. The
2022 年 12 月に 3 泊滞在
darioottinoからの返信 (投稿日 : 2023 年 1 月 10 日)
Dear Mr. Alex, On behalf of our entire team at Pestana Vila Sol, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations. We were glad to hear that, overall, you enjoyed your stay at Pestana Vila Sol.It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pestana Vila Sol,Warm regards, The Team at Pestana Vila Sol

8/10 (良い)

Eric

2022 年 12 月に 1 泊滞在

8/10 (良い)

goncalo

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 11 月に 1 泊滞在

10/10 (非常に良い)

Marc、Hilton Head

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great for golfers. Convenient to visit the area. Rooms are spacious and quiet. Matress needs to be updated. Very clean, great staff. Service at the bar is poor. Dining options on property are limited.
darioottinoからの返信 (投稿日 : 2022 年 11 月 30 日)
Dear Mr. Marc, On behalf of our entire team at Pestana Vila Sol, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.We were glad to hear that, overall, you enjoyed your stay at Pestana Vila Sol. At the same time, we would like to apologize for not fully meeting your expectations in some instances. We are sorry for any inconvenience caused. We have shared your comments with our teams to ensure that improvements will be made.It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pestana Vila Sol and regain your trust during your next visit.Warm regards, The Team at Pestana Vila Sol

10/10 (非常に良い)

Paul

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fantastic
This hotel was fantastic and I would highly recommend it .
2022 年 11 月に 1 泊滞在
The Pestana Vila Sol Teamからの返信 (投稿日 : 2022 年 11 月 18 日)
Dear Mr. Paul, On behalf of our entire team at Pestana Vila Sol, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest. Best regards, The Team at Pestana Vila Sol

10/10 (非常に良い)

dean

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great
Definitely stay again
2022 年 9 月に 4 泊滞在
GSM|RPからの返信 (投稿日 : 2022 年 10 月 1 日)
Dear Mr. Dean, On behalf of our entire team at Pestana Vila Sol, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Vila Sol.Best regards, The Team at Pestana Vila Sol

6/10 (普通)

Abdullah

カップルで旅行
良かった点 : 施設のコンディションと設備
気になった点 : スタッフとサービス
The girls in resorption is not good welcoming
2022 年 9 月に 1 泊滞在
darioottinoからの返信 (投稿日 : 2022 年 9 月 7 日)
Dear Mr. Abdullah, We would like to thank you for sharing this information with us because we can only improve with the valuable feedback provided by our Guests. We would like to apologise for any inconvenience caused during your stay. We are sorry that our team did not meet your expectations. We have already spoken to the team. We are working together to improve the quality of our service and assistance.We hope that, nonetheless, your experience was positive. Thank you for staying with us! We sincerely hope you will give us one more opportunity to rebuild your trust in our team service and to recover your impression of the hotel.Kind regards, Dario OttinoHotel Manager

8/10 (良い)

Ana

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Achámos insuficiente apenas um carrinho de transporte de bagagens no dia da chegada. Atrasou consideravelmente a chegada ao quarto.
2022 年 8 月に 7 泊滞在
RP|GSMからの返信 (投稿日 : 2022 年 9 月 2 日)
Cara Sra Ana, Em nome de toda a equipa do Pestana Vila Sol, gostaríamos de agradecer-lhe pelo seu feedback. A sua opinião é essencial para podermos continuar a melhorar o nosso serviço e antever as necessidades dos nossos Hóspedes. Folgamos em saber que no geral correspondemos às suas expetativas, e lamentamos por qualquer incoveniente causado relativamente ao transporte de bagagens. Foi um verdadeiro prazer tê-la como Hóspede e esperamos voltar a recebê-la em breve no Pestana Vila Sol. Cordialmente, A Equipa do Pestana Vila Sol

6/10 (普通)

Otavio

気になった点 : 清潔度
Foi muito legal, porém, esperava um pouco mais da qualidade do serviço. Por exemplo, o espaço do jantar estava com sujeira na mesma e entre elas o que gerou uma decepção uma vez que o hotel, supostamente, era cinco estrelas.
2022 年 7 月に 2 泊滞在
GSM | RPからの返信 (投稿日 : 2022 年 7 月 18 日)
Caro Sr Otávio, Gostaríamos de lhe agradecer por ter partilhado a sua opinião sobre a sua estadia no Pestana Vila Sol. O feedback dos nossos Hóspedes é muito valioso para nós, pois ajuda-nos a melhorar o nosso desempenho no dia a dia e a aperfeiçoar a qualidade global do nosso serviço. Lamentamos sinceramente que a sua experiência gastronómica não tenha correspondido às suas expetativas. Partilhámos os seus comentários com a nossa equipa de restauração e estamos a implementar as medidas necessárias para melhorar a nossa oferta. Uma vez mais, agradecemos a sua estadia no Pestana Vila Sol, e esperamos voltar a recebê-lo(a) muito em breve. Cordialmente, A Equipa Pestana Vila Sol

2/10 (非常に不満)

Rikki

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2022 年 6 月に 7 泊滞在
GSM | RPからの返信 (投稿日 : 2022 年 7 月 18 日)
Dear Mr Rikki, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We appreciate that you chose Pestana Vila Sol for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit. Kind regards, Pestana Vila Sol Team

10/10 (非常に良い)

Ana Cristina

2022 年 6 月に 1 泊滞在
GSM | RPからの返信 (投稿日 : 2022 年 7 月 18 日)
Cara Sra Ana Cristina, Em nome de toda a equipa do Pestana Vila Sol, gostaríamos de agradecer-lhe pelo seu feedback positivo. A sua opinião é essencial para podermos continuar a melhorar o nosso serviço e antever as necessidades dos nossos Hóspedes. Folgamos em saber que correspondemos às suas expetativas. Foi um verdadeiro prazer tê-la como Hóspede e esperamos voltar a recebê-la em breve no Pestana Vila Sol. Cordialmente, A Equipa do Pestana Vila Sol