施設の正面 (日没後)

モンテ サント リゾートの口コミ

5 out of 5
モンテ サント リゾート
Monte Santo Aldeamento Turistico, Rua Joao Paulo II, Lagoa

口コミ

9.2

とても素晴らしい

評価 10 - 406 件の口コミ中 255 件が非常に良い" "
評価 8 - 406 件の口コミ中 111 件が良い" "
評価 6 - 406 件の口コミ中 33 件が普通" "
評価 4 - 406 件の口コミ中 3 件が不満" "
評価 2 - 406 件の口コミ中 4 件が非常に不満" "

9.2/10

清潔度

8.8/10

スタッフとサービス

8.2/10

設備とサービス

9.0/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

8/10 (良い)

Timothy

小さなお子様連れの家族旅行, グループ旅行
良かった点 : スタッフとサービス、設備とサービス
Leider ist der Kinderspielplatz schon sehr alt und viel kaputt...
2024 年 5 月に 2 泊滞在

8/10 (良い)

Claude、Laval

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Endroit tranquille malgré le fait que ça soit très familial. Déjeuner inclus excellent. L’appartement qui nous avait été assigné était bien situé par rapport à la piscine. Localisation centrale par rapport aux activités environnantes de la région. Nécessite des déplacements en voiture.
2024 年 4 月に 4 泊滞在

6/10 (普通)

Nastasi

家族旅行
良かった点 : 施設のコンディションと設備
気になった点 : スタッフとサービス
This is a nice property that is convenient for families that want an apartment and kitchen but some of the hotel facilities issue we had was with the check-in team. They were not helpful at all and even though there were properties available as it was not fully occupied we had to wait until 4 o’clock to get our room on our first day even though we arrived at 11 am we were offered anywhere to change which was not ideal with children after a flight. Breakfast staff are friendly. Housekeeping was a bit hidden miss sometimes shower gel and towels would be replaced and sometimes not. We had an issue with our dryer, which was the only option to dry clothes after they had been washed. We did report this but it was not fixed.
2024 年 4 月に 7 泊滞在

10/10 (非常に良い)

Clive

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Always dependable and good value for money - we stay here often
2024 年 2 月に 3 泊滞在
Marta Manso - General Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Mr. Knightley, Thank you for choosing Monte Santo Resort and for taking the time to rate your stay with us. It is a pleasure to know that we were able to make your stay so special .We look forward to your next visit. Best regards, Marta Manso - General Manager

10/10 (非常に良い)

serge

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Super
Cadre et confort excellents personnel très accueillant
2024 年 1 月に 1 泊滞在
Marta Manso - Directrice Généraleからの返信 (投稿日 : 2024 年 1 月 15 日)
Cher Monsieur Serge,Au nom de l'équipe du Monte Santo Resort, nous vous remercions d'avoir le temps de nous faire part de vos commentaires.Nous sommes très heureux que vous ayez apprécié l'expérience.Souhaitons de tout coeur avoir le plaisir de vous accueillir à nouveau.Meilleures salutations,Marta Manso - Directrice Générale

10/10 (非常に良い)

Arup、Buffalo

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
the price for the 2 Bd 2 Ba condo at the property was amazing
2023 年 12 月に 1 泊滞在
Marta Manso - General Managerからの返信 (投稿日 : 2024 年 1 月 8 日)
Dear Mr(s). Arup,Thank you for choosing Monte Santo Resort and for taking the time to rate your stay with us.It is a pleasure to know that we were able to make your stay so special.We look forward to your next visit.Best regards,Marta Manso - General Manager

10/10 (非常に良い)

VALERIE

家族旅行
tres bel endroit et tres calme et sous le soleil a retenir
2023 年 12 月に 3 泊滞在
Marta Manso - Directrice Généraleからの返信 (投稿日 : 2023 年 12 月 27 日)
Chère Madame Valerie,Au nom de l'équipe du Monte Santo Resort, nous vous remercions d'avoir le temps de nous faire part de vos commentaires.Nous sommes très heureux que vous ayez apprécié l'expérience.Souhaitons de tout coeur avoir le plaisir de vous accueillir à nouveau.Meilleures salutations,Marta Manso - Directrice Générale

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Excelente Hotel
2023 年 11 月に 3 泊滞在
Patrícia Correia - Diretora geralからの返信 (投稿日 : 2023 年 11 月 23 日)
Estimado Hóspede,Obrigada por escolher o Monte Santo Resort para a sua estadia, bem como pelo tempo despendido para partilhar a sua experiência connosco.A nossa equipa registou a sua satisfação com o maior agrado.Esperamos continuar a merecer a sua confiança e revê-lo(a) em breve.Melhores cumprimentos,Patrícia Correia - Diretora geral

8/10 (良い)

Ronald

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The 2 bedroom unit was well laid out. The cleaning staff were excellent. Great Pool and reasonably good gym. About a 20 min walk (5 min drive) to the seaside town of Carvoeiro where a number of good restaurants are located
2023 年 10 月に 9 泊滞在
Patrícia Correia - General Managerからの返信 (投稿日 : 2023 年 11 月 7 日)
Dear Mr. Ronald,Our team would like to thank you for taking the time to leave us your feedback regarding your stay at Monte Santo Resort.We are delighted to know you had a great experience. Your satisfaction is always our top priority.We hope to welcome you back soon.Best Regards,Patrícia Correia - General Manager

8/10 (良い)

Julie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The breakfast was really good with lots of options such as fresh fruit, yoghurt, cereals and coffee. The gym was good however it only opened at 9am which wasn't convenient if wanting to do exercise in the morning before breakfast as breakfast buffet closed at 10am. We stayed in a suite and it was really spacious with a nice outdoor area.
2023 年 10 月に 5 泊滞在
Patrícia Correia - General Managerからの返信 (投稿日 : 2023 年 10 月 25 日)
Dear Mrs. Julie,Thank you for choosing Monte Santo Resort and taking the time to review your stay with us.We are delighted to know you enjoyed your time with us. We regret, however, that not everything went according to your best expectations. Know that your suggestions of improvement will certainly be taken into consideration.Our team looks forward to exceeding all expectations on your next visit.Thank you,Patricia Correia – General Manager

10/10 (非常に良い)

ANDY

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great long weekend
Great location, central, great property, very spacious, staff lovely and will stay again next year.
Oveview of main pool and main complex from roof top terrace.
2023 年 10 月に 4 泊滞在
Patrícia Correia - General Managerからの返信 (投稿日 : 2023 年 10 月 18 日)
Dear Mr(s). Andy,Our team would like to thank you for the preference and for taking the time to leave us your feedback regarding your recent stay at Monte Santo Resort.We are beyond pleased to know you had a great experience. Your kind comments will be gladly shared with the Team.We look foward to welcoming you back next year.Best Regards,Patrícia Correia - General Manager

10/10 (非常に良い)

Anita

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Mooie schone kamers! Ontbijt duur! Wij zaten boven, de onderbuurman was aan het roken. Dat is niet lekker! Zwembad perfect! Service van personeel ook prima!
2023 年 9 月に 4 泊滞在
Patrícia Correia - General Managerからの返信 (投稿日 : 2023 年 10 月 6 日)
Dear Mrs. Anita,The Monte Santo Resort team sincerely appreciates that you took the time to review your stay.We are delighted to know that you enjoyed your experience and would be thrilled to welcome you back.Best regards,Patrícia Correia - General Manager

10/10 (非常に良い)

Adelaide

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Séjour très agréable. Aucun bruit,?Séjour très agréable. Aucun bruit, logement très bien isolé! Petit déjeuner très copieux, du vrai jus d’orange, du miel en ruche, des beaux fruits et du beau café Nespresso! La literie est très très confortable
2023 年 9 月に 7 泊滞在
Patrícia Correia - Directrice généraleからの返信 (投稿日 : 2023 年 10 月 3 日)
Chère madame Adelaide,Au nom de l'équipe du Monte Santo Resort, nous vous remercions d'avoir le temps de nous faire part de vos commentaires.Nous sommes très heureux que vous ayez apprécié l'expérience et souhaitons de tout coeur avoir le plaisir de vous accueillir à nouveau.Meilleures salutations,Patrícia Correia - Directrice générale

10/10 (非常に良い)

Thierry

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 10 泊滞在
Patrícia Correia - General Managerからの返信 (投稿日 : 2023 年 10 月 2 日)
Dear Mr. Thierry,We would like to thank you for taking the time to review your stay at Monte Santo Resort.It is a pleasure to know that you enjoyed the experience.Looking forward to welcome you back.Kind Regards,Patrícia Correia - General Manager

8/10 (良い)

Grace

2023 年 9 月に 2 泊滞在
Patrícia Correia - General Managerからの返信 (投稿日 : 2023 年 9 月 11 日)
Dear Mrs. Grace,The Monte Santo Resort team sincerely appreciates that you took the time to review your recent stay.We are delighted to know that you enjoyed your experience and would be thrilled to welcome you back.Best regards,Patrícia Correia - General Manager

8/10 (良い)

Matthias

良かった点 : 清潔度
2023 年 7 月に 7 泊滞在
Patricia Correia – General Managerからの返信 (投稿日 : 2023 年 8 月 23 日)
Dear Mr. Matthias,The Monte Santo Resort team sincerely appreciates that you took the time to review your recent stay.We are happy to know that you enjoyed your experience and look forward to exceeding all expectations on your next visit.Kind Regards,Patricia Correia – General Manager

6/10 (普通)

Margaret

家族旅行
Liked pool at townhouse. But daily cleaners not good, no welcome pack sent (as promised), hotel courtesy bus stopped, pool towels not changed etc ….poor services despite an expensive hotel where you’d expect more….
2023 年 7 月に 9 泊滞在
Patricia Correia – General Managerからの返信 (投稿日 : 2023 年 8 月 23 日)
Dear Mrs. Margaret,The Monte Santo Resort team sincerely appreciates that you took the time to review your recent stay.We are pleased to know you enjoyed our pools. However, regret that not everything went according to your best expectations. For this, we offer our sincere apologies.In regard to your suggestions of improvement, know that they will be taken into account and shared with our team. We look forward to exceeding all expectations on your next visit.Kind Regards,Patricia Correia – General Manager

10/10 (非常に良い)

Simon

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The room (luxury suite) has a big balcony with a sun bed and umbrella, and table for eating. The living room has a complete kitchen and a sofa, TV area. The bedroom has a wonderful bed, strong Internet, another TV and two lovely bathrooms. The breakfast is amazing, as was the buffet dinner, and the pool really good size with plenty of seating. The only negatives I'd say are Only one free water despite staying four nights An excessively high charge for tea in the room!!!
Patricia Correia – General Managerからの返信 (投稿日 : 2023 年 8 月 23 日)
Dear Mr. Simon,We would like to thank you for taking the time to review your stay at Monte Santo Resort.It is a pleasure to know we provided a memorable experience.Know that your suggestions of improvement will certainly be taken into consideration as your satisfaction is our greatest reward.Our team looks forward to exceeding all expectations on your next visit.Thank you,Patricia Correia – General Manager

10/10 (非常に良い)

Diane

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 6 月に 7 泊滞在
Patrícia Correia - General Managerからの返信 (投稿日 : 2023 年 8 月 23 日)
Dear Mrs. Diane,The Monte Santo Resort team sincerely appreciates that you took the time to review your recent stay. We are delighted to know that you enjoyed your experience and would be thrilled to welcome you back.Best regards,Patrícia Correia - General Manager

6/10 (普通)

Maria

家族旅行
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
The staff is nice and polite but did not address all of our complaints, such as the broken shower. The air conditioning was insufficient and there were ants in our unit first floor. The townhouse was clean, spacious, and well-equipped, but the location of the resort is not really conducive to walking into town or to the beach. Overall we give it 2.5- 3 stars. Of all the drawbacks, the ants were the most offensive issue. Otherwise it was a lot of room for the price and would have been very comfortable if the air conditioning worked well.
2023 年 7 月に 3 泊滞在
Patrícia Correia - General Managerからの返信 (投稿日 : 2023 年 9 月 4 日)
Dear Mrs. Maria,The Monte Santo Resort team sincerely appreciates that you took the time to review your recent stay.We are pleased to know you enjoyed our townhouses.We regret that not everything went according to your best expectations. Your feedback is very important to us as it helps us continuously improve the quality of our services. Given our rural location, it's not always easy to get around the mentioned situation, but several measures have been taken in order to prevent future situations.We sincerely hope you will consider returning in the near future.Kind regards,Patrícia Correia - General Manager

10/10 (非常に良い)

Nikki

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent accommodations!!
Everything was fantastic and everybody that worked at the hotel was wonderful and helpful.
2023 年 6 月に 5 泊滞在
Patrícia Correia - General Managerからの返信 (投稿日 : 2023 年 8 月 23 日)
Dear Mrs. Nikki,Our team would like to thank you for taking the time to leave us your feedback regarding your recent stay at Monte Santo Resort.We are beyond pleased to know you had a great experience. Your kind comments, in special towards our Staff, will be gladly shared with the Team.Hoping to welcome you back soon!Best Regards,Patrícia Correia - General Manager

8/10 (良い)

Elsa

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Plus un 4* qu'un 5*
Sejour agréable. Petit bemol sur le check in. Nous avions appele en amont pour prevenir que nous arriverions tot , on nous a indiqué que si la chambre nest pas encore prete nous pourrions au moins utiliser les équipements de l'hôtel (piscine et autres). Cependant quand nous sommes arrivés on nous a informé que l'on ne pouvait pas prendre les serviettes tant que le check in n'a pas été fait. Par ailleurs , aucune bouteille d'eau de bienvenue alors qu'il y avait une pancarte indiquant qu'on aurait de l'eau . Pour un 5* , on s'attend à un service de meilleure qualité.
2023 年 6 月に 5 泊滞在
Patricia Correia - General Managerからの返信 (投稿日 : 2023 年 8 月 23 日)
Chère Madame Elsa,Au nom de l'équipe du Monte Santo Resort, nous vous remercions d'avoir le temps de nous faire part de vos commentaires.Nous sommes ravis de savoir que vous avez apprécié votre expérience. Cependant, nous regrettons que tout n'ait pas été à la hauteur de vos attentes et nous vous présentons nos sincères excuses. Vos commentaires sincères sont importants car ils nous aident à améliorer notre service.Nous espérons avoir le plaisir de vous accueillir à nouveau dans un avenir proche.Meilleures salutations,Patrícia Correia - Directrice générale

10/10 (非常に良い)

LUCIANO J

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 5 月に 2 泊滞在
Patricia Correia - General Managerからの返信 (投稿日 : 2023 年 6 月 6 日)
Thank you so very much for your nice review!They will be shared amongst the team, who work very hard to make our guests feel this way!

10/10 (非常に良い)

Mark

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Friendly staff; beautiful property
2023 年 5 月に 2 泊滞在
Patricia Correia - General Managerからの返信 (投稿日 : 2023 年 5 月 29 日)
Dear Mark, Truly grateful for your nice feedback and rating. Hope to welcome you back kin the future! Best regards, Patrícia Correia

6/10 (普通)

Bryn

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Ok, but needs some repairs
Nice place, but a bit scruffy and poor quality In areas. Hot water screeching all night kept us all up, kids slide split and dangerous. Pool bridges falling apart. It was good value, but I can now see why it’s cheaper than top resorts.
2023 年 4 月に 3 泊滞在
Patricia Correia - General Managerからの返信 (投稿日 : 2023 年 5 月 2 日)
Dear Bryn, We are sorry to hear that your experience at the place was not up to your expectations. It sounds like there were some issues with the facilities and amenities. While it's understandable that the affordability of the place may have been a factor in your decision to stay there, it's still important to have reasonable expectations when it comes to the quality of accommodations and the safety of the amenities.Overall, I hope that despite these setbacks, you were still able to enjoy your stay and create some good memories.Best Regards,

8/10 (良い)

Dorsena

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Comfortable stay. Nice restaurant.
2023 年 3 月に 2 泊滞在
Patricia Correia - General Managerからの返信 (投稿日 : 2023 年 3 月 21 日)
Dear Dorsena,Truly thankful for your kind comment, we hope to see you soon in the near future!Best Regards, Patrícia Correia

10/10 (非常に良い)

Jessica

2023 年 2 月に 3 泊滞在
Patrícia Correia - General Managerからの返信 (投稿日 : 2023 年 11 月 6 日)
Dear Mrs. Jessica,We would like to thank you for taking the time to review your stay at Monte Santo Resort. It is a pleasure to know that you enjoyed the experience. Your satisfaction is our greatest reward.Looking forward to welcome you back.Kind Regards,Patrícia Correia - General Manager

8/10 (良い)

Gregor

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 1 月に 8 泊滞在
Patricia Correia - General Managerからの返信 (投稿日 : 2023 年 3 月 21 日)
Dear Guest. Thank you for your rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Best regards, Patrícia Correia

10/10 (非常に良い)

Reginaldo

2023 年 1 月に 3 泊滞在
Patricia Correia - General Managerからの返信 (投稿日 : 2023 年 2 月 2 日)
Estimado Reginaldo, De muito agradecemos a sua magnifica avaliação! Esperamos voltar a receber-vos em breve! Muito Gratos, Patrícia Correia

6/10 (普通)

Jenny

良かった点 : 清潔度、客室の快適度
気になった点 : スタッフとサービス
Nice apartment but dirty and unsupervised pool are
The apartment itself was very nice and comfortable with nice terrace and full kitchen. The real let down was the resort facilities. The pool and steam/sauna area was not clean and overcrowded with 30 unsupervised children running and jumping into the indoor pool and entering steam/sauna rooms. The floors in the indoor pool area were moldy and slippery. The resort even charges guests for clean beach/pool towels if you want them changed. No business center. Definitely not a five star resort. Would not return due to the facilities.
2022 年 12 月に 1 泊滞在
Patricia Correia - General Managerからの返信 (投稿日 : 2023 年 1 月 16 日)
Dear Jenny, Thank you for staying at the Monte Santo Resort. We regret the resort facilities did not meet your expectations and will consider your feedback in our improvement efforts moving forward. Best regards, Patrícia Correia, General Manager

6/10 (普通)

Jenny

2022 年 12 月に 2 泊滞在
Patricia Correia - General Managerからの返信 (投稿日 : 2023 年 1 月 16 日)
Dear Jenny, We thank you for rating your experience. We sincerely hope you will consider returning in the near future. Kind regards, Patrícia Correia, General Manager

10/10 (非常に良い)

Antonio Luis

2022 年 12 月に 2 泊滞在
Patricia Correia - General Managerからの返信 (投稿日 : 2023 年 1 月 16 日)
Estimado António, Agradecemos de coração a elevada pontuação e esperamos ter novamente o prazer de o receber entre nós. Atentamente, Patrícia Correia, General Manager

10/10 (非常に良い)

Ki Joon

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
VIP Event room was really fantastic. Around resort was calm.
2022 年 11 月に 2 泊滞在
Patricia Correia - General Managerからの返信 (投稿日 : 2023 年 1 月 16 日)
Dear Kin Joon, we are thrilled you enjoyed the experience at our resort and hope you will return soon! Best Regards, Patrícia Correia, General Manager

8/10 (良い)

Aminata

カップルで旅行
良かった点 : 清潔度
Bien

10/10 (非常に良い)

Gerald

2022 年 9 月に 10 泊滞在
Patricia Correia - General Managerからの返信 (投稿日 : 2022 年 10 月 25 日)
Dear Gerald, Thank you so very much for your perfect rating! Hope to welcome you back soon! Best regards, Patrícia Correia, General Manager

10/10 (非常に良い)

Mario

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We really enjoyed staying at Monte Santo. The staff , room the whole property was amazing .
2022 年 10 月に 3 泊滞在
Patricia Correia - General Managerからの返信 (投稿日 : 2022 年 10 月 25 日)
Dear Mário, We are very grateful for the perfect rating! It was a pleasure to serve you and we wish to welcome you back in the future. Best Regards, Patrícia Correia, General Manager

10/10 (非常に良い)

Jan-Christer

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Supert opphold
Flott resort. Stille og rolig, rent og velholdt.
2022 年 7 月に 7 泊滞在
Patricia Correia - General Managerからの返信 (投稿日 : 2022 年 7 月 19 日)
Dear Jan-Christer, Your satisfaction is our greatest reward and we thank you for sharing your feedback. It was our pleasure to serve you and we hope to see you back again soon. Kind regards, Patrícia Correia, General Manager

2/10 (非常に不満)

Mukesh

家族旅行
気になった点 : スタッフとサービス
They wanted a deposit for 25 euro (refundable) each for pool towels and one euro every time to have fresh towels. Also the cleaners did not have additional bath, face, or other towels. The food was average
2022 年 7 月に 5 泊滞在
Patricia Correia - General Managerからの返信 (投稿日 : 2022 年 7 月 15 日)
We regret we didn't fully live up to your expectations but hope you will give us another opportunity to restore your faith in our services. Best regards, Patrícia Correia, General Manager

10/10 (非常に良い)

Lina

2022 年 5 月に 1 泊滞在
Patrícia Correia - General Managerからの返信 (投稿日 : 2022 年 6 月 2 日)
Dear Lina, Thank you so very much for your exclente rate! They will be shared amongst the team, who work very hard to make our guests feel this way!

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 5 月に 6 泊滞在
Patrícia Correia - General Managerからの返信 (投稿日 : 2022 年 6 月 2 日)
Dear Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 (非常に良い)

ANGELIQUE YVETTE

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Très bel établissement correspondant à la description.
2022 年 4 月に 3 泊滞在
Patrícia Correia - General Managerからの返信 (投稿日 : 2022 年 5 月 3 日)
Cher Angelique, Nous vous remercions pour votre commentaire et espérons vous revoir très bientôt.

10/10 (非常に良い)

Johannes

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Een hele mooie en vriendelijke accommodatie
2022 年 3 月に 7 泊滞在
Patrícia Correia - General Managerからの返信 (投稿日 : 2022 年 4 月 4 日)
Beste Johannes Dankbaar voor uw vriendelijke opmerking, we hopen u snel te zien in de nabije toekomst! Heel hartelijk bedankt! Met vriendelijke groet, Patricia Correia, Algemeen Directeur

6/10 (普通)

ALAIN VAN

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Etablissement tres propre et espaces verts tres bien entretenus. La demi pension décevante avec peu de variétés et de choix dans les plats, rapport qualité/prix élevé et petit dejeuner au nescafé! Par contre serveurs très agréables! Le SPA fermé alors que des soins avaient été réservés. A l'accueil peu de communication, donc plutôt décevant par rapport à ce qui était annoncé.
2022 年 3 月に 7 泊滞在
Patrícia Correia - General Managerからの返信 (投稿日 : 2022 年 3 月 15 日)
Nous regrettons profondément que nôtre hôtel n'avait pas atteint vos expectatives par rapport à la nourriture et présentons nos excuses pour toute insatisfaction causée.

10/10 (非常に良い)

Craig

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
This place is stunning, huge apartment equipped with everything you could possibly need lovely big balcony, the properties are well spaced out with lovely gardens meandering pathways though them The restaurant is also first class will definitely be returning.
2022 年 3 月に 2 泊滞在
Patrícia Correia - General Managerからの返信 (投稿日 : 2022 年 3 月 15 日)
Dear Craig, Your satisfaction is our greatest reward and we thank you for sharing your feedback. It was our pleasure to serve you and we hope to see you back again soon. Kind regards, Patrícia Correia, General Manager

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Had a great stay with a beautiful spacious accommodation and large balcony in ‘romantic suite’. Great service, staff were really helpful and provided a lot of information. Breakfast was really good. Gym and additional amenities were not quite on par with rest of the resort but enjoyed our massage at the spa however a little pricey.
2022 年 2 月に 6 泊滞在
Patrícia Correia - General Managerからの返信 (投稿日 : 2022 年 3 月 15 日)
Dear Guest, Thank you for staying at the Monte Santo Resort. We regret some of the resort facilities and services did not meet your expectations and will consider your feedback in our improvement efforts moving forward. Hope to welcome you back soon. Best Regards, Patricia Correia, GM

10/10 (非常に良い)

Rob

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fantastisch! Een TOPPER!!!
De ontvangst was méér dan geweldig! Zeer vriendelijk en behulpzaam. Het appartement zag er prima verzorgd uit, complete keukeninrichting en twee badkamers, zeer lux! Alles werd elke dag keurig schoongemaakt, voorzien van schone badlakens, handdoeken. Goed verzorgd ontbijt met alles wat je je maar kunt wensen. Kortom: een echte AANRADER!
2022 年 2 月に 8 泊滞在
Patrícia Correia - General Managerからの返信 (投稿日 : 2022 年 3 月 15 日)
Beste gast, Dankbaar voor uw vriendelijke opmerking, we hopen u snel te zien in de nabije toekomst! Heel hartelijk bedankt! Met vriendelijke groet, Patricia Correia, Algemeen Directeur

10/10 (非常に良い)

Leif Yngve

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lite besøkende, men trivelig opphold
Hadde et fint opphold på Monte Santo Resort. Rolig periode på hotellet og en del oppussingsarbeid pågikk. Fikk oppgradert min leilighet, med en enorm balkong. Godt treningsrom (gym) og fint basseng, som det var mulig å trene i.
2022 年 1 月に 10 泊滞在
Patrícia Correia - General Managerからの返信 (投稿日 : 2022 年 2 月 17 日)
Dear Mr Yngve, We are thrilled you had a peaceful and relaxing stay, and hope to see you back again soon. Kind regards, Patrícia Correia, General Manager

10/10 (非常に良い)

Nakhari

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The best example I could use of how attentive and caring the staff is, is that a group member of our trip had her birthday on the trip. Without us having to ask, remind or notify the manager send over a beautiful (large) cake with candles and flowers and a complimentary hand written card wishing her the best and lovely birthday. The time we went in was off season - as such there was less to do but nonetheless the peace and quiet served us well on our vacation. Really recommend this stay - but would also suggest traveling by car as the distances can get quite large if you wish t visit other regions of Algarve. The public system is not that accessible or great.
2021 年 12 月に 7 泊滞在
Patrícia Correia - General Managerからの返信 (投稿日 : 2021 年 12 月 30 日)
Dear Guest, we are truly thankful for your beautiful words! It is our pleasure to make our geusts feel welcomed and special! Hope to welcome you back in the near future! Best Regards, Patrícia Correia, General Manager

10/10 (非常に良い)

ANTONIUS

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great houses well equipped and good comfort
We had 3 nice bedrooms and comfortable beds. The kitchen is well equipped. Service marvellous. The SPA did not offer warm shower, but nice swimmingpool with hot sauna and Turkish steam bath. Nice floor heating in the apartment. Excellent place even for a winter stay.
2021 年 12 月に 2 泊滞在
Patrícia Correia - General Managerからの返信 (投稿日 : 2021 年 12 月 23 日)
Dear Guest, We are thrilled you had a peaceful and relaxing stay, and hope to see you back again soon. Kind regards, Patrícia Correia, General Manager

6/10 (普通)

Ian

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
We have stayed at Monte Santo many times sine 2013, but obviously had a long gap over the last 2 years due to the pandemic. Although the resort still remains lovely and overall an attractive place to stay, we have definitlery noticed a gradual decline in maintenence both with the apartments and the grounds. The apartmnets are begining to look tired particularly the kitchens, internal walls need painting, the grass isnt cut regulary anymore and there are weeds in gutters and in pavements, making the place look scruffy compared to how it used to be, rather immnaculate. The complex is in decline and has seen its better years. Maid service is no longer daily. Its still lovely overall and we would go again due to familiarality as we have been over 10 times, but its definitrly no longer 5 star in our opinion, but a solid 4 star.
2021 年 9 月に 15 泊滞在
Patrícia Correia - General Managerからの返信 (投稿日 : 2021 年 10 月 11 日)
Dear Ian, Thank you very mcuh for your comments. We do understand you and would just like to say that by order of the portuguese health departament, the maids should only clean the apartaments every 3 days, to avoid contact with guests. Nevertheless, we do hope you will visit us again in the near future. Best Regards, Patrícia Correia, General Manager