ビジネスセンター

フェアフィールド イン & スイーツ バイ マリオット アレクサンドリアの口コミ

2.5 out of 5

口コミ

9.0

とても素晴らしい

評価 10 - 697 件の口コミ中 452 件が非常に良い" "
評価 8 - 697 件の口コミ中 147 件が良い" "
評価 6 - 697 件の口コミ中 50 件が普通" "
評価 4 - 697 件の口コミ中 27 件が不満" "
評価 2 - 697 件の口コミ中 21 件が非常に不満" "

9.2/10

清潔度

9.0/10

スタッフとサービス

8.6/10

設備とサービス

9.2/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

8/10 (良い)

giancarlo

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
快適に過ごせるホテル
明るくとても綺麗なホテルで良かったですが、1日だけハウスキーピングのサービスを忘れられていたのは残念でした。
2017 年 12 月に 3 泊滞在
Sarahからの返信 (投稿日 : 2017 年 12 月 12 日)
新しいホテルの親切な言葉をありがとう。 私はあなたが素敵な滞在をしたことを嬉しく思っています。 ハウスキーピングがいつかあなたの部屋を忘れてしまったことを申し訳ありません。

8/10 (良い)

Jazman、Gainesville

家族旅行
良かった点 : 清潔度、スタッフとサービス
Pros: the staff was real nice and friendly. They kept the property clean. Cons: we could hear the people walking in the room above us. I don't know if they just walk heavy or if you can hear that in all the rooms. They didn't put bags in the trash cans in your rooms.
2024 年 5 月に 4 泊滞在

10/10 (非常に良い)

David

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The breakfast was good but needed more gluten free option that not mixed with other food. Also adding nightlight into bathroom would be helpful. Overall stay was excellent!
2024 年 5 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 24 日)
David, thank you for the valuable suggestions regarding breakfast and bathroom amenities at Fairfield Inn & Suites by Marriott Alexandria. We're delighted you had an excellent stay and hope to welcome you back soon!

10/10 (非常に良い)

Tammy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 16 日)
Tammy, thank you for the excellent rating! The Fairfield Inn & Suites by Marriott Alexandria team is thrilled you had a fantastic stay. We're looking forward to welcoming you back soon!

8/10 (良い)

Maricris

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Iris was very friendly and helpful during my late check-in. Morning crew was okay and had a more cold-friendly tone of voice. Just needed that smile and warmth on their voice to make it a perfect experience being at the front end. On my 3night stay, I requested full service for the room for one of the days (my birthday) and did not receive it. I did hear on the radio housekeeping asked if its okay to go in with the do-not-disturb sign on doorknob and agent at front said yes. There must have been a miscommunication in between. It would have made my day more perfect but I understand these things happen. Breakfast was also good. The ladies there kept it clean and filled, which was appreciated.
2024 年 5 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 14 日)
Maricris, it's delightful to hear that Iris showed outstanding friendliness and helpfulness during your late check-in at Fairfield Inn & Suites by Marriott Alexandria. Her dedication to guest service truly underscores what we strive for. We'd like to note your comments about the morning crew and assure you that we continuously aim for a welcoming and warm atmosphere in all interactions. Miscommunication regarding your room service on your birthday is sincerely regretted and we appreciate your understanding. Our team members will continue working towards seamless coordination. It's comforting to know that you enjoyed our breakfast service and appreciated the cleanliness maintained by our team. Thank you for choosing our hotel and we hope to welcome you again for another exceptional experience.

8/10 (良い)

Juliann

良かった点 : 清潔度
2024 年 3 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 15 日)
Juliann, thank you for choosing Fairfield Inn & Suites by Marriott Alexandria. We're glad you had an enjoyable stay and appreciate your rating. Our team looks forward to welcoming you back soon!

4/10 (不満)

Oleg、Indian Trail

On the way to the hotel, we received a message that our room was not ready due to technical problems. And that the hotel administration is ready to provide us with another room. When we arrived at the hotel, we were told that this other room was in a completely different hotel for the same price, only without breakfast and smaller in size. In the end, the price turned out to be higher, but when I pointed this out, they promised to refund the difference in price. We were with two small children and this whole situation was tiring for us.
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 15 日)
Oleg, thank you for sharing your experience. Apologies for the inconvenience caused by the change in room plans and the subsequent adjustments. We value your feedback and hope to make future stays more comfortable for you and your family.

4/10 (不満)

Karen

2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 26 日)
We appreciate the feedback, Karen.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 (非常に良い)

Hugh

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 30 日)
Hugh, thank you for your stellar rating of Fairfield Inn & Suites by Marriott Alexandria. We are thrilled to see you had an excellent experience and hope to welcome you back soon.

10/10 (非常に良い)

Emilia

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The front desk staff were absolutely amazing! They always greet you gave you pointers and made everyone feel welcome. The rooms were spacious and very clean. Will definitely recommend.
2024 年 4 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 26 日)
Emilia, it's wonderful to hear about your positive experience at the Fairfield Inn & Suites by Marriott Alexandria. We're thrilled to know that our team members' warm greetings and helpful tips added to your overall enjoyment. Your commendation of our spacious, pristine rooms is also greatly appreciated. Your recommendation means a lot to us, and we await the opportunity to provide you with another exceptional stay in the future.

10/10 (非常に良い)

Yashwanth

2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 15 日)
Yashwanth, thank you for choosing Fairfield Inn & Suites by Marriott Alexandria. We're thrilled to see that you had a positive experience. We look forward to welcoming you back soon!

8/10 (良い)

Denis

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
La salle de bain pas de comptoir, barre a serviette manquante.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 23 日)
Denis, nous sommes heureux de voir que vous avez eu une expérience globalement positive au Fairfield Inn & Suites by Marriott Alexandria. Nous prenons note de vos commentaires concernant l'aménagement de la salle de bains et sommes assurés que cela est pris en compte pour améliorer notre future expérience client. Nous apprécions votre contribution et espérons avoir l'occasion de vous servir à nouveau.

10/10 (非常に良い)

Andre

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good location...7 minutes from National Harbor
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 21 日)
Andre, we're delighted to hear you found our location at Fairfield Inn & Suites by Marriott Alexandria to suit your travels. Indeed, our proximity to the National Harbor is quite convenient. We hope to welcome you back soon for another enjoyable stay.

6/10 (普通)

Archana

2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 11 日)
We appreciate the feedback, Archana.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 (非常に良い)

Daeauna J.

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property has everything one could ask for to make an accommodating short stay.
2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 16 日)
Daeauna, thank you for your high praise. We are delighted to hear that Fairfield Inn & Suites by Marriott Alexandria served all your needs during your short stay. We aim to make every stay as comfortable as possible and we're glad to note we hit the mark with you. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 (非常に良い)

Heather

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 10 日)
Heather, it's wonderful to hear that your recent stay at Fairfield Inn & Suites by Marriott Alexandria met your expectations! We're pleased to have played a part in a memorable stay and we're looking forward to welcoming you back in the future.

8/10 (良い)

Amy

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was difficult to find a hotel near enough to DC to use public transport that had free parking and an indoor pool(important when you have kids). This property checked all of my boxes and I would stay here again. 4 nights for just over $1000 for 4 people.
2024 年 4 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 8 日)
Amy, thank you for selecting Fairfield Inn & Suites by Marriott Alexandria as your family accommodation. We're thrilled to know our location, complimentary parking, and indoor pool added value to your stay. Your willingness to return is the best compliment we can receive. We look forward to serving you again in the near future.

10/10 (非常に良い)

Lisa

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our stay was very comfortable! The rooms were clean and spacious and the staff was wonderfully helpful. The kids loved the pool and the free breakfast was a great way to save some money. Access to the parking lot was a bit wonky- the GPS routed us the long way around. The Huntington Metro station is just a few miles away and has a parking structure. I highly recommend parking there and taking the train into DC. All in all, I was very happy with our stay. I would absolutely return.
2024 年 3 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 6 日)
Lisa, it is heartening to hear that your stay at the Fairfield Inn & Suites by Marriott Alexandria was enjoyable and comfortable. We're delighted that our spacious rooms, dedicated team members, and complimentary breakfast enhanced your experience. We're also glad your children had fun at the pool.Regarding your navigation challenge towards the parking lot, we shall look into the issue to ensure a convenient experience for all our guests. Thank you for the useful tip about the Huntington Metro Station. It's indeed a practical solution for those planning to explore DC.We sincerely appreciate your feedback and look forward to welcoming you back in the future.

10/10 (非常に良い)

Sandra

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I went down to Alexandria for a class and this hotel was extremely convenient to that. there were plenty of restaurants and it was close enough to Washington DC to go see the cherry blossoms in bloom. The hotel itself was quiet and extremely clean and comfortable.
2024 年 3 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 3 日)
Sandra, we appreciate your positive remarks about your stay at Fairfield Inn & Suites by Marriott Alexandria. We're pleased to hear that our location was convenient for you and facilitated your visits to various eateries and attractions in Washington DC. It's also rewarding to know that you appreciated the tranquility, cleanliness, and comfort of our hotel. We hope for the opportunity to accommodate you again on your future trips to Alexandria.

10/10 (非常に良い)

Krystal D

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I liked the convenience to the museums in DC, closeness to National Habor/MGM, and the near by well known stores and restaurants. I will be sure to save this location in my favorites! A huge plus for the pool only being 4 feet at its deepest with the ability to relax in the jacuzzi
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 2 日)
Krystal, it's fantastic to hear that you found the location of Fairfield Inn & Suites by Marriott Alexandria so advantageous, offering easy access to a variety of attractions and local amenities. We're delightful to know that our pool and jacuzzi added to your overall enjoyment. We eagerly look forward to ensuring your future stays are just as enjoyable! Thank you for choosing our hotel, we appreciate your positive feedback.

8/10 (良い)

Betsy

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We stayed overnight passing through. The tag was wonderful and the hotel and rooms were clean. The beds were noisy, wallpaper was peeling from the walls. The hotel currently has some updates happening as the common area is closed, so breakfast options are limited, and we saw new sconces set on the floor down the hallways in the morning. Overall, it served its purpose and there are paid breakfast options not far away.
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 28 日)
Betsy, it's wonderful to hear that the team at Fairfield Inn & Suites by Marriott Alexandria provided great service and you found the hotel, including its rooms, to be clean. We regret any inconvenience caused due to the minor disruptions. Please know, any ongoing refurbishments are intended to enhance our guests' experience. We appreciate your understanding and patience, and are happy to hear the hotel served its purpose for your stay. Thank you for taking the time to share your insights and we hope to see you again when renovations are complete for an even more comfortable stay.

10/10 (非常に良い)

Bekie

2024 年 3 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 16 日)
Bekie, it's wonderful to hear that you had an exceptional stay at the Fairfield Inn & Suites by Marriott Alexandria. We're delighted you valued your time with us and we hope to have the pleasure of serving you again.

10/10 (非常に良い)

Donald

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room was very clean and the hotel was very quiet and peaceful.
2024 年 3 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 27 日)
Donald, it's fantastic to hear that you appreciated the serene atmosphere and meticulous cleanliness of Fairfield Inn & Suites by Marriott Alexandria. We anticipate welcoming you back for a similarly tranquil and spotless experience on your next visit.

10/10 (非常に良い)

Kaushik、Old Bridge

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Had a wonderful time staying here. Room was very clean. Staff were very nice too.
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 25 日)
Kaushik, it's uplifting to hear you enjoyed your stay at Fairfield Inn & Suites by Marriott Alexandria. We're delighted that our clean rooms and friendly team members enhanced your experience. We hope to welcome you back in the future for more memorable visits.

6/10 (普通)

Jose Juan

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was a clean room and a super clean bathroom. The only thing is that the toilet was clogged:( Admin send a worker right away and he solved the problem.We did not get any apology for the inconvenience.
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 25 日)
Jose, we appreciate your feedback about the cleanliness of our rooms at Fairfield Inn & Suites by Marriott Alexandria. It's unfortunate to hear about the bathroom trouble that occurred during your stay. We typically strive to resolve these issues promptly while also acknowledging any inconvenience caused. We'll note your comments as we continuously aim to improve our guest experience. We hope to be able to serve you better in the future.

10/10 (非常に良い)

John

家族旅行
The maintenance man working in afternoon/early evening was very friendly and a pleasure to speak when we were in the pool area.
2024 年 3 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 23 日)
John, it warms our heart to know your interactions with our team member in the afternoon enhanced your visit to Fairfield Inn & Suites by Marriott Alexandria. This shows exactly what we aim for - a warm, comfortable experience for our guests. We will definitely pass your kind words to our team. Looking forward to hosting you again.

8/10 (良い)

chanda

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was nice
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 18 日)
Chanda, it's great to know that your stay at the Fairfield Inn & Suites by Marriott Alexandria was enjoyable. We appreciate your Expedia review and look forward to inviting you back in the future.

10/10 (非常に良い)

Sonya

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The staff was friendly.
2024 年 3 月に 1 泊滞在
~CAからの返信 (投稿日 : 2024 年 3 月 11 日)
Thank you for taking the time to let us know how we are doing and rating us a 5/5! We hope to welcome you again, soon.

10/10 (非常に良い)

Nichole

2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 25 日)
Nichole, looks like your stay at Fairfield Inn & Suites by Marriott Alexandria met your expectations, and we're thrilled to know that! We appreciate your rating and hope to welcome you back again soon for another delightful experience.

8/10 (良い)

Ratricia

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice customer service and room service. The pool could be cleaner.
2024 年 3 月に 2 泊滞在
~CAからの返信 (投稿日 : 2024 年 3 月 4 日)
We appreciate you taking the time to let us know how we are doing. Your feedback will be shared with the maintenance team. We are pleased to hear that you enjoyed nice customer service and room service. We strive for that great guest experience.

10/10 (非常に良い)

Denae

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice hotel and close to where we were going. I took away 1 star because one of the elevators were out and it took a while to get down from our room.
2024 年 3 月に 2 泊滞在
~CAからの返信 (投稿日 : 2024 年 3 月 4 日)
We appreciate you taking the time to provide us with your feedback, allowing us to make improvements to create a better experience for our guests. We are pleased to hear that you enjoyed your stay, and the location met your needs. We hope to welcome you again, soon.

4/10 (不満)

Elisha、Gallipolis

出張, 家族旅行
良かった点 : 施設のコンディションと設備
気になった点 : スタッフとサービス、設備とサービス
Housekeeping walked directly into the room and i was half naked. Mind you, housekeeping had already knocked and woke us up twice this morning. They were by terribly rude and walking into a customer's room is beyond unacceptable.
2024 年 3 月に 2 泊滞在
~CAからの返信 (投稿日 : 2024 年 3 月 4 日)
Thank you for taking the time to let us know how we are doing. We apologize for the inconvenience, and wanted to let you know that this is below our standards. Your feedback will be shared with the housekeeping leadership team and staff to ensure that this is an isolated occurrence. Again, thank you for your feedback giving us an opportunity for improvement. We hope that you will give us another try, and to welcome you again, soon.

10/10 (非常に良い)

Earl

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location, nice breakfast, great staff.
2024 年 2 月に 3 泊滞在
~CAからの返信 (投稿日 : 2024 年 2 月 28 日)
We are pleased to hear that you enjoyed a nice breakfast and great staff, and that the location met your needs. Thank you for taking the time to share your experience and rating us a 5/5! We hope to welcome you again, soon.

10/10 (非常に良い)

KAREN

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very nice stay. Location is great. Plenty of dining choices. Personnel all very friendly and polite. Very clean hotel. Breakfast was good.
2024 年 2 月に 1 泊滞在
~CAからの返信 (投稿日 : 2024 年 2 月 28 日)
We appreciate you taking the time to share your experience during a recent stay with us. We value your feedback, and it will be shared with our team! We look forward to seeing you on your next visit to the area.

10/10 (非常に良い)

Shampa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
~CAからの返信 (投稿日 : 2024 年 2 月 28 日)
Thank you for taking the time to let us know how we are doing and rating us a 5/5! We hope that we met or even exceeded your expectations and hope to welcome you again, soon.

10/10 (非常に良い)

Patricia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 2 泊滞在
~CAからの返信 (投稿日 : 2024 年 2 月 26 日)
We appreciate you taking the time to let us know how we are doing and rating us a 10/10! Our guest experience is vital to us, and we are pleased that you enjoyed your stay with us.

10/10 (非常に良い)

patrick

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Super bien et rapport qualité/prix excellent
2024 年 2 月に 1 泊滞在
~CAからの返信 (投稿日 : 2024 年 2 月 26 日)
Thank you so much for taking the time to share your feedback in regard to your stay with us and rating us a 5/5! We strive to provide that great guest experience and appreciate you! We look forward to seeing you again.

10/10 (非常に良い)

Natalie

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice place to rest!
honestly this hotel was amazing for the price. the room was CLEAN, and that’s saying something because my standards are high! the beds were comfy enough, and the front desk was kind and helpful. There was some weird markings on my bedside table, but I didn’t mind too much because the room was overall very clean and well kept. I informed the front desk about the markings (mostly so I wouldn’t be blamed for them) and they were apologetic. The area is also very nice and seemed very safe. I stayed here during a very busy convention and the hotel was a nice, safe, comfortable place to get rest.
2024 年 2 月に 3 泊滞在
~CAからの返信 (投稿日 : 2024 年 2 月 23 日)
Thank you for your time in letting us know how your stay with us went and rating us a 10/10! We are pleased to hear that you enjoyed your stay with us, and your room was clean and comfy! Happy to hear that you had a comfortable place to rest. We look forward to seeing you on your next visit to the area.

6/10 (普通)

Karolay

良かった点 : 客室の快適度
気になった点 : スタッフとサービス
Customer service horrible!!! I being on many marriotts and never had to deal with customer service like this!!! Felt I was kn those cheap motels...
2024 年 2 月に 1 泊滞在
~CAからの返信 (投稿日 : 2024 年 2 月 18 日)
Thank you for taking the time to let us know how we are doing. We apologize for not meeting your expectations and your feedback has been shared with our staff and managers to make sure we are delivering the best customer service that you deserve and expect. We hope to get another opportunity upon your next visit to the area. Again, Thank you for your time and feedback.

10/10 (非常に良い)

Lorie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly staff, clean
2024 年 2 月に 1 泊滞在
~CAからの返信 (投稿日 : 2024 年 2 月 18 日)
Thank you for your time in letting us know how we are doing and rating us a 5/5! We value your feedback and are pleased to have met your expectations.

10/10 (非常に良い)

Marsha

家族旅行
良かった点 : 施設のコンディションと設備
The staff were very nice. Had a hard time finding hotel at first- didn’t realize there were 2 of these in Alexandria. The breakfast was fantastic, beds good and the pool was great too.
2024 年 2 月に 2 泊滞在
~CAからの返信 (投稿日 : 2024 年 2 月 12 日)
Thank you for taking the time to let us know how we are doing and for that great rating of 5/5! We are pleased to hear that you enjoyed your breakfast, and the pool! We look forward to you staying with us again upon your next visit to the area.

10/10 (非常に良い)

LEANNE

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
~CAからの返信 (投稿日 : 2024 年 2 月 5 日)
Thank you for taking the time to leave a rating in regard to your stay with us. We're pleased to see you had a positive experience, and we always strive for that five out of five! We're looking forward to your next visit.

10/10 (非常に良い)

Susan、Hopkinton

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Really liked this Fairfield Inn. Great value for the money. Check in in was smooth and we were able to get in before check in with an upgraded room. Staff was very attentive and pleasant. Whole place is clean and fresh. Very nice pool and hot tub area and small gym which we used both days. Breakfast was VERY good as these types of breakfasts go, and good coffee! Would stay here again in a heartbeat.
2024 年 1 月に 1 泊滞在
~CAからの返信 (投稿日 : 2024 年 1 月 28 日)
Dear Susan,On behalf of the entire hotel team, I want to thank you for sharing about your experience during your recent visit with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff and mangers as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 (非常に良い)

Vivienne

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
nothing at this time
2024 年 1 月に 2 泊滞在
~CAからの返信 (投稿日 : 2024 年 1 月 28 日)
Thank you for taking the time to let us know that you enjoyed your stay with us. We are always happy to hear about a great guest experience. We look forward to seeing you on your next visit.

10/10 (非常に良い)

Bevon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
~CAからの返信 (投稿日 : 2024 年 1 月 29 日)
Thank you for letting us know how we are doing. We strive for that perfect 10! Looking forward to you staying with us again.

6/10 (普通)

Joan

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
Pool closed the county did it not us.
Booked this instead of another due to it having an indoor pool. Upon arrival pool closed. Never opened in the 4 days I was there. Left room around noon on 2nd day and requested my sheets changed. Returned back at end of the day and no housekeeping had been in room even after requesting from front desk. If you didn’t ask you didn’t get even if you asked. Reply from general manager from hotel survey just blamed the pool on the county and never assumed responsibility. County doesn’t close pool unless it is a maintenance issue. It made matters worse to have shifted the blame by management. Will not return to this hotel location or family of hotels.
2023 年 12 月に 4 泊滞在
~CAからの返信 (投稿日 : 2024 年 1 月 29 日)
Joan, thank you for taking the time to let us know about your experience during your stay with us. Yes, the pool is a maintenance issue, and the part has been ordered. Your feedback has been shared with our staff, to prevent this issue in the future. Again, we appreciate your feedback, and hope to see you at a future visit.

8/10 (良い)

Andrew

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 2 泊滞在
~CAからの返信 (投稿日 : 2024 年 1 月 29 日)
Andrew Thank you for taking the time to let us know how we are doing. We hope you will stay with us again on your next visit to the area.

10/10 (非常に良い)

Djuan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
~CAからの返信 (投稿日 : 2024 年 1 月 29 日)
Djuan, Your feedback is appreciated, and we love to see that our efforts to make your experience a great one are paying off. Looking forward to seeing you on your next visit to the area.

4/10 (不満)

M

2023 年 12 月に 6 泊滞在
~CAからの返信 (投稿日 : 2024 年 1 月 29 日)
Thank you for sharing your feedback with us. We appreciate your time, and we aim to make your stay a nice experience. Your response has been shared with the team.

8/10 (良い)

Christine

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room was quiet and clean. It was strange being on the first floor because the window looked to a brick wall below ground. It was fine though. The only problems were the bathroom fan didn't work, the hot tub was out of order and someone was smoking weed in the vicinity of our room. The pool was nice, very chlorinated but still nice to swim in the winter. The towels were tiny, more like tea towels. The breakfast was nice, lots of options. We did take the oatmeal back to microwave.
2023 年 12 月に 1 泊滞在
~CAからの返信 (投稿日 : 2024 年 1 月 29 日)
Christine Thank you so much for your time in giving us a detailed response about your experience during your stay with us. It helps us to fine tune where we need to, as we strive for that perfect 5! I am pleased to see you enjoyed your overall stay with us. Your feedback has been shared with our team.