施設内の設備

ホリデイ イン エクスプレス & スイーツ アラモサ IHG ホテルの口コミ

2.5 out of 5

口コミ

8.8

非常に良い

評価 10 - 951 件の口コミ中 534 件が非常に良い" "
評価 8 - 951 件の口コミ中 283 件が良い" "
評価 6 - 951 件の口コミ中 87 件が普通" "
評価 4 - 951 件の口コミ中 30 件が不満" "
評価 2 - 951 件の口コミ中 17 件が非常に不満" "

9.2/10

清潔度

9.2/10

スタッフとサービス

8.6/10

設備とサービス

9.0/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

10/10 (非常に良い)

sheila

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 10 日)
Hello sheila,We are thrilled to hear that you had a fantastic experience during your stay with us! We look forward to welcoming you back soon.

4/10 (不満)

Marc

I was on my way to this hotel when I started having symptoms of a heart attack so had to turn back. I didn’t get to stay at the hotel and I lost my deposit.
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 7 日)
Hello Marc, We are sorry to hear about your medical emergency and understand your need to prioritize your well-being. We recommend reaching out to our management team directly for assistance with any deposit inquiries. We hope you are feeling better now and wish you good health in the future.

10/10 (非常に良い)

Nora

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent breakfast
2024 年 4 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 4 日)
Hello Nora,We're delighted to hear you enjoyed our breakfast offerings during your stay. It's wonderful to know that it met your expectations. We appreciate your positive feedback and look forward to welcoming you back for another enjoyable experience at our hotel.

10/10 (非常に良い)

Pedro

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 26 日)
Hello Pedro,We are delighted to hear that you had a wonderful experience with us! Should you have any further feedback to share, please do not hesitate to contact us. We look forward to welcoming you back again soon!

8/10 (良い)

Brian

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Had a great experience! Continental breakfast superseded our expectations. Pool area was small but big enough for the kids to have fun. Hot tub looked a little sketchy. The room had two televisions but if you tried to change the channel on one the other would changed too. I think the sensors were too close. Room was spacious and we had two adults and three kids. Had a fridge and microwave which was great. Had large shampoo, conditioner and body wash which was a nice surprise. The only complaint about the room was the water pressure was terrible, but otherwise the room was great. The location was awesome. Super close to Walmart and the dollar tree so we were able to get snacks and anything we forgot on the trip for cheap. Staff was extremely friendly and helpful. Overall we had an amazing stay.
2024 年 4 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 20 日)
Hello Brian,Thank you for taking the time to share your detailed feedback with us. We are delighted that you enjoyed the continental breakfast, pool area, and spacious room amenities. Your comments about the hot tub, TV sensors, and water pressure will be forwarded to the appropriate teams for review. We appreciate your kind words about our friendly staff and convenient location. We hope to welcome you back for another great stay in the future.

10/10 (非常に良い)

Erika

2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 17 日)
Hello Erika,We are delighted to hear that you enjoyed your stay with us! We look forward to welcoming you back again soon!

10/10 (非常に良い)

Kelli

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay! Clean room and very comfy bed
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 11 日)
Hello Kelli,We're delighted to hear you enjoyed your stay with us. Our team works hard to maintain high cleaning standards and provide comfortable accommodations for our guests. Thank you for sharing your positive experience, and we look forward to welcoming you back in the future.

10/10 (非常に良い)

RICK

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 4 月 7 日)
Thank you for taking the time to rate us! I’m pleased to learn that your stay was enjoyable.

2/10 (非常に不満)

Kyle

カップルで旅行
気になった点 : 清潔度、スタッフとサービス
The hotel is right on the main road. It is incredibly loud all throughout the night. Terrible night of sleep.
2024 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 16 日)
Hello Kyle, We regret to hear about your experience with the noise levels during your stay. The location of our hotel on the main road does come with some unavoidable street noise. We always recommend guests who are sensitive to noise to bring earplugs or use white noise machines for a more restful night's sleep. Your feedback is appreciated as it helps us improve our guests' overall experience.

10/10 (非常に良い)

Susan

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Don’t want to.
2024 年 3 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 12 日)
Hello Susan,We appreciate your feedback and regret to hear about your experience. Please feel free to reach out to our management team to discuss your concerns further.

10/10 (非常に良い)

Tasha

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Night staff was amazing, helpful and kind
2024 年 2 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 9 日)
Hello Tasha,Thank you for your kind words about our night staff! We're thrilled to hear that they provided you with excellent service and assistance during your stay. We appreciate your feedback and will be sure to share it with our team. We hope to welcome you back in the future for another positive experience.

10/10 (非常に良い)

karen

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 9 日)
Hello karen,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

2/10 (非常に不満)

宿泊されたお客様

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
There were ants in my room, the body wash pump that was in the shower was completely empty and my milk and other food was frozen solid due to the fridge. I travel for work and this was my worst experience in a hotel
2024 年 1 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 1 月 18 日)
Dear Guest, Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience caused by the ants in your room and the issues with the body wash and refrigerator. We strive to provide a comfortable experience for all our guests and will address these concerns with our team to ensure this does not happen again in the future. We appreciate your understanding and hope to have the opportunity to serve you better in the future.

10/10 (非常に良い)

Sarah

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We stayed in a few Holiday Inn Express locations on this trip, and this definitely the best. Staff were very attentive, and there were lots of sweet touches, such as snacks in the lobby. Rooms were big too!
2023 年 12 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 1 月 13 日)
Hello Sarah,Thank you for choosing Holiday Inn Express during your trip! We are delighted to hear that our staff provided attentive service and that you enjoyed the sweet touches we have in the lobby. It's great to know that the room size met your expectations as well. We appreciate your positive feedback and hope to welcome you back soon for another excellent stay at our hotel.

10/10 (非常に良い)

Marius、Highlands ranch

2023 年 12 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 1 月 2 日)
Hello Marius,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a wonderful experience with us. If you have any further comments or feedback, please feel free to reach out to us. We value your opinion and would love to welcome you back in the future.

10/10 (非常に良い)

Erin、Colorado Springs

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean, updated, provided snacks. Friendly staff.
2023 年 12 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 12 月 23 日)
Hello Erin,Thank you for your kind words about our clean and updated hotel. We're delighted to hear that you enjoyed the snacks provided and that our staff was friendly. We strive to create a positive experience for all our guests and it's great to know we succeeded with you. We appreciate your feedback and hope to welcome you back in the future!

10/10 (非常に良い)

Joe

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fully enjoyable stay.
2023 年 12 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 12 月 22 日)
Hello Joe,Thank you for choosing to stay with us and for taking the time to leave a positive review! We are delighted to hear that you had a fully enjoyable stay at our hotel. Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. We hope to welcome you back on your next visit to our city.

10/10 (非常に良い)

Alan、DILLON

2023 年 11 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 11 月 29 日)
Hello Alan,We are thrilled to hear that you had a wonderful experience at our hotel! It was a pleasure having you as our guest and we appreciate your positive rating. If there is anything else we can do to make your next stay even more enjoyable, please let us know. We look forward to welcoming you back soon.

8/10 (良い)

Joe

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 11 月 7 日)
Hello Joe,Thank you for taking the time to share your feedback with us. We appreciate your rating and input. If you have any further concerns or suggestions, please feel free to reach out to our management team directly. We're committed to continuously enhancing our guests' experience.

8/10 (良い)

Alexandra

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 10 月 27 日)
Hello Alexandra,Thank you for your positive rating! We appreciate your feedback and hope to welcome you back soon.

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 10 月 26 日)
Dear Guest,Thank you for your rating! However, the maximum rating is usually 5/5. Could you please provide more details about your experience?

8/10 (良い)

Stacey、Vail

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
So far, so good.
2023 年 10 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 10 月 25 日)
Hello Stacey,Thank you for your positive feedback! We're thrilled to hear that you're enjoying your stay with us.

10/10 (非常に良い)

Leslie

2023 年 10 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 11 月 11 日)
Hello Leslie,Thank you for your excellent review! We're thrilled to hear that you had a wonderful experience during your stay. We greatly appreciate your kind words and positive feedback. We strive to provide exceptional service to all our guests and we're delighted that we exceeded your expectations. Should you have any future travel plans, we would love to welcome you back to our hotel.

8/10 (良い)

Kara

良かった点 : 清潔度、スタッフとサービス
2023 年 10 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 10 月 31 日)
Hello Kara,Thank you for sharing your feedback. We appreciate knowing that you enjoyed your overall stay with us. If you have any specific concerns or suggestions, please do not hesitate to reach out to our management team. Have a great day!

8/10 (良い)

Leticia

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
TV Service was horrible they did have a notice in the room about Spectrum service being worked on, however not acceptable throughout our stay watching a movie or a football game was not an option service was disrupted every we turned on the tv.
2023 年 10 月に 3 泊滞在
Managerからの返信 (投稿日 : 2023 年 10 月 19 日)
Hello Leticia, We apologize for the inconvenience caused by the TV service. Our team is actively working on resolving the issue to ensure a seamless experience for our guests. Thank you for your understanding.

10/10 (非常に良い)

Brandon

ペット同伴の旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was extremely nice & helpful.
2023 年 9 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 10 月 18 日)
Hi Brandon,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!

6/10 (普通)

Kathryn

家族旅行
気になった点 : 清潔度、施設のコンディションと設備
2023 年 10 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 10 月 13 日)
Hello Kathryn,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 (非常に良い)

Thomas、Farmington

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was a nice hotel
2023 年 10 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 10 月 10 日)
Hi Thomas,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

4/10 (不満)

andrew

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
The one elevator was super slow, Room furnishings were outdated, Price was high for value received. Breakfast was quite good.
2023 年 9 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 10 月 10 日)
Hello andrew, It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our elevator and breakfast. We hope to see you again to deliver you with a 5 star experience.

10/10 (非常に良い)

Al

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 10 月 7 日)
Hello Al,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 (非常に良い)

Scott

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 1 泊滞在
Managementからの返信 (投稿日 : 2023 年 9 月 30 日)
Thank you for your rating

10/10 (非常に良い)

James

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 9 月 30 日)
Hello James,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

6/10 (普通)

Anthony

家族旅行
It’s sets right beside a major road? All traffic drove straight through our room!
Managerからの返信 (投稿日 : 2023 年 9 月 28 日)
Hello Anthony ,I am very sorry to learn that you found our location to be inconvenient and our service to be lacking. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 (非常に良い)

Mike

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a very nice stay.
2023 年 9 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 9 月 28 日)
Hello Mike,Know that your voice is of tremendous importance to us and we value your comments about our hotel. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

10/10 (非常に良い)

Karen

家族旅行
Room was clean beds comfortable staff was really friendly. A
2023 年 9 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 9 月 26 日)
Hi Karen,It is our main ambition to meet the many different needs of our guests and we are so happy to have met your expectations. We appreciate your kind comments they will serve as an encouragement to the staff to always provide the best to every guest. We hope to impress you again during your next visit and we thank you for sharing your experience.

8/10 (良い)

Debra

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
DL on the plains
We were here for a family event. Our stay was very nice. The only negative was the price per night but all of the staff were very nice.
2023 年 9 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 9 月 24 日)
Hello Debra,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our staff and your comments about our price. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

10/10 (非常に良い)

Michael

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything was perfect.
2023 年 9 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 9 月 24 日)
Hello Michael,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our hotel. We hope you will return so that we can provide you an even superior experience.

6/10 (普通)

Nick

2023 年 9 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 10 月 10 日)
Hello Nick, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 (非常に良い)

Geomar

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Entras al hotel te reciben con limonada,galletas,manzanas el hotel queda cerca de muchos restaurantes el area de la piscina y Jacussi muy limpia,regresaremos
2023 年 9 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 9 月 7 日)
Hi Geomar,We are delighted to discover you thoroughly enjoyed the nearby shopping, activities, and dining options. We are so happy to have met your needs with our comfortable accommodations and friendly atmosphere and look forward to your future stay when your travels bring you back this way.

10/10 (非常に良い)

Jay Edward

2023 年 8 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 9 月 4 日)
Hello Jay Edward,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

10/10 (非常に良い)

Lucinda

2023 年 8 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 8 月 12 日)
Hello Lucinda,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 (非常に良い)

H.H.

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good location, good place for an overnight
2023 年 7 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 7 月 29 日)
Hi HH,Thank you for the wonderful review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you again for choosing to be a guest with us. We look forward to your next stay.

8/10 (良い)

Zachary

2023 年 7 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 8 月 18 日)
Hello Zachary,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

6/10 (普通)

Krista

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
The staff at this hotel is trying to make a good experience with the lemonade, cookies and mints they put out for guests. They are also really friendly and helpful. However the facility is really dated and needs new decorating. But the breakfast was ok and we appreciated that they had laundry machines available.
2023 年 7 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 7 月 28 日)
Hello Krista, Your review and rating are greatly appreciated; though we are sad to hear that your experience was not up to your preferences, and we appreciate your feedback. Our guest satisfaction is important to us, and we will be using this feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 (非常に良い)

Kris

家族旅行
良かった点 : 設備とサービス
The hotel and grounds were clean and staff was very friendly. I have not one complaint or concern, and would definitely stay here again.
2023 年 7 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 7 月 26 日)
Hello Kris,We appreciate the comments, especially with regards to your opinion of our staff. We hope to see you again to provide you with an exceptional level of service and hospitality.

4/10 (不満)

Jerome

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 客室の快適度
2023 年 7 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 7 月 26 日)
Hello Jerome,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 (非常に良い)

Patricia

2023 年 7 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 7 月 16 日)
Hello Patricia,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 7 月 15 日)
Dear Guest,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 (非常に良い)

Elizabeth

2023 年 6 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 7 月 26 日)
Hello Elizabeth,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

10/10 (非常に良い)

Elena

2023 年 7 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 7 月 4 日)
Hello Elena,It was our privilege to earn your business and we hope to host you again on your next trip.