デスク、遮光カーテン、アイロン / アイロン台、可動式ベッド

アメリカズ ベスト バリュー イン アラチュアの口コミ

2 out of 5

口コミ

4.6
評価 10 - 442 件の口コミ中 39 件が非常に良い" "
評価 8 - 442 件の口コミ中 59 件が良い" "
評価 6 - 442 件の口コミ中 63 件が普通" "
評価 4 - 442 件の口コミ中 90 件が不満" "
評価 2 - 442 件の口コミ中 191 件が非常に不満" "

4.4/10

清潔度

6.0/10

スタッフとサービス

4.2/10

設備とサービス

4.2/10

施設のコンディションと設備

4.6/10

環境への配慮

口コミ

2/10 (非常に不満)

Spenninether、Fort Lauderdale

2024 年 5 月に 1 泊滞在
Daveからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Spenninether, sorry your stay did not go as planned. We would be happy to address some of the issues you had while you were here.

4/10 (不満)

Tina

気になった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Daveからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Tina, sorry your stay was not as expected. We would love to have some feedback as to what some issues were.

2/10 (非常に不満)

Chris

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This place was horrible. Rooms were not clean, nasty stains all over bathrooms, were not made or cleaned. Did not stay after checking in requested refund. Drug use was very noticable as well.
2024 年 5 月に 2 泊滞在
Daveからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Chris, we would have loved to take care of these issues during your stay. We take your feedback seriously and would like to know what we could do to make your experience better.

6/10 (普通)

Natasha

良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
I booked this hotel on a whim because we needed somewhere to turn into for the night in our way to Ft. Lauderdale. If all you need is somewhere to turn in so you can sleep for the night then this place will do in a pinch. It’s clearly seen better days though. The mattresses were old & the sheets are threadbare. The toilet needed attention & there was a dead bug stuck to the wall by the mirror. But it got the job done and we made it to our destination safely.
2024 年 5 月に 1 泊滞在
Daveからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Natasha, thanks for your feedback. We are tking care of the linen issue and hope your next stay will be a good one.

8/10 (良い)

carlos

家族旅行
i did like everything
2024 年 5 月に 1 泊滞在
Daveからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Carlos, we are happy you enjoyed your stay with us.

2/10 (非常に不満)

jay

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was the worst experience I've ever had... I booked online and they did not honor the price that I was quoted online... the towels and sheets were filled with stains... I left after 5 minutes... I was told that I would receive a refund and it's been 7 days now .. Nobody answers the phone I've called at least 20 times on different days.. I want my money back.. Please someone contact me at 561.452.4727..thank you, H J Nass jaynass@earthlink.net
2024 年 4 月に 1 泊滞在
Daveからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Jay, we apologize your experience was not what you expected. Unfortunately, if you booked your reservation through a third party we do not have the ability to change or refund your reservation. We hope your next stay is better.

6/10 (普通)

Mary、Jacksonville

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
The staff member that checked me in was very nice, professional, accommodating and knowledgeable. On the other hand, bathroom tub and toilet seat was dirty, after every flush was overflowing where I had to use a plunger every time, shower curtain was moldy and towels were was dirty as well so I used my own. And upon checkout, the property manager, not so much. I feel as though as he needs to become more informed of promotions associated with bookings before ensuing confrontation and also work on his people skills.
2024 年 5 月に 2 泊滞在
Daveからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Mary we are happy your stay was pleasant. We have addressed the issue with the stained sheets and towels and hope your next stay is better in that regard.

2/10 (非常に不満)

Snigdha

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 1 泊滞在

2/10 (非常に不満)

John

気になった点 : 施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Daveからの返信 (投稿日 : 2024 年 5 月 6 日)
Daer John, we would have loved to know what the issues during your stay.

2/10 (非常に不満)

Nick

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Horrible condition, dirty beyond words, a place where you are guaranteed to attract a disease. I had to leave in the middle of the night because couldnt deal with the moldy smell and everything else. I dont understand how they dont get shutdown by health inspector. It was just an overnight stop due to long traveling. Sleeping in my truck would have been 1000 times better. stay away from this place
2024 年 4 月に 1 泊滞在
Daveからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Nick, sorry your stay was not what you expected.

6/10 (普通)

Mario

出張
The interior / exterior is screaming OLD . Especially the fixtures,bathtub and furniture.
2024 年 1 月に 3 泊滞在
Daveからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Mario, we are aware of your concerns. However, we do have plans to upgrade the facilities and make each experience great for each of our guests.

10/10 (非常に良い)

Opal

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 7 泊滞在
Daveからの返信 (投稿日 : 2024 年 4 月 27 日)
Dear Opal, glad your experience was a pleasant one. Hope we can make your next stay just as good.

6/10 (普通)

Gail

カップルで旅行
気になった点 : 施設のコンディションと設備
Unsafe, noisy, dirty area.
2024 年 3 月に 1 泊滞在
Daveからの返信 (投稿日 : 2024 年 4 月 6 日)
Dear Gail, thank you for your response.

2/10 (非常に不満)

Shannon

カップルで旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
They were infested with bed bugs
2024 年 3 月に 2 泊滞在
Daveからの返信 (投稿日 : 2024 年 4 月 4 日)
Dear Shannon, we are sorry your stsy did not go as planned but there are no bed bugs.

2/10 (非常に不満)

Robin

カップルで旅行
気になった点 : 清潔度、設備とサービス
Would not recommend this place. Dirty, poor location. Pool not open.
2024 年 3 月に 2 泊滞在
Daveからの返信 (投稿日 : 2024 年 3 月 31 日)
Dear Robin, we are sorry you had a bad experience. We do clean by company standards, and as far the pool our pool is open.

2/10 (非常に不満)

Nini

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
All they do is talking about people sheeting never be clean and the rooms was dirty had to go back in reclean it and I just don’t like the people that work here maybe one are two of them I speak to the rest I don’t give a damn about because it been many time I had to bite my tongue 👅 and kept my cool 😎 once I leave I never stay here again
2024 年 3 月に 8 泊滞在
Daveからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Nina, sorry your stay did not go as planned. We as a staff try to make each customer happy and their stay as pleasant as possible. We hope you will give us another chance in the future and your stay goes a lot better.

2/10 (非常に不満)

Bradley

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Room one was extremely dirty and stinky, water would not drain in the sink, fully clogged with hair and mold . Sheets were stained and dirty floor was not vacuumed. Shower was not useable. Was given a second room, it was equally bad . We did not even want to sit on the beds , it was so disgusting. I am totally disgusted and disappointed with this place, even the finish on the bath tubs were gone there are holes in the base of the doors and the terrible odour was overwhelming. I am hopeful for a full refund, the receptionist said she would submit one
2024 年 3 月に 1 泊滞在
Daveからの返信 (投稿日 : 2024 年 3 月 10 日)
Dear Bradley, sorry you had these issues. We have looked into and solved these issues to make future stays better. We hope you give us another chance to make a future stay a success.

2/10 (非常に不満)

Valrize

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
They never refunded our initial deposit.They overcharge for the extra night that we stayed and I did not receive my veteran benefits.This place is a horrible hothe.Managers are rude greedy and they do drugs
2024 年 3 月に 2 泊滞在
Daveからの返信 (投稿日 : 2024 年 3 月 10 日)
Dear Valrize, I have never done drugs in my life. Sorry you had the misconception.

6/10 (普通)

Dana

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
When we pulled the covers down on the bed the sheets were covered in body hair. There was body hair all over the bathroom floor and in the tub and shower.
2024 年 3 月に 2 泊滞在
Daveからの返信 (投稿日 : 2024 年 3 月 10 日)
Dear Dana, these issues have been taken care of it.

6/10 (普通)

Bruce

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
There were cockroaches in the bathroom and main room, there was sand in the bed.
2024 年 2 月に 1 泊滞在
Daveからの返信 (投稿日 : 2024 年 2 月 17 日)
Dear Bruce, thank you for your feedback. We will take your observations and do our best to make sure these issues are handled properly. We hope your next visit will be more to your liking.

2/10 (非常に不満)

宿泊されたお客様

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Horrible. Dirty room
2024 年 2 月に 1 泊滞在
Daveからの返信 (投稿日 : 2024 年 2 月 17 日)
Anonymous, sorry about your stay.

2/10 (非常に不満)

Janice

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
the room they gave us was terrible,stained sheets,the next room did not look as if they cleaned the toilet, the shower had mildew or mold, the coffee pot had coffee in the pot.the lady at the counter was nice,but there were no refunds so we had to take the second room
2024 年 2 月に 1 泊滞在
Daveからの返信 (投稿日 : 2024 年 2 月 6 日)
Dear Janice, we apologize your stay did nit go as planned. We try to make sure the stay of each guest is as good as possible. We will definitely address these situations and hope your next stay is a much better experience.

2/10 (非常に不満)

Gary

気になった点 : スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Daveからの返信 (投稿日 : 2024 年 1 月 30 日)
Dear Gary, we are sorry your stay did not meet your expectations.

2/10 (非常に不満)

Kamlesh

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Not sleepable at all, all over bugs - spider, dusty floor and dirty walls and bed
2023 年 11 月に 2 泊滞在
Daveからの返信 (投稿日 : 2023 年 11 月 29 日)
Dear Kamlesh, we are sorry for your stay.

4/10 (不満)

Jacque

家族旅行, グループ旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Room wasn't ready/clean. They allowed us to check in with no linen on the beds. Had 2 rooms; the shower didn't work in 1 room , the TV didn't work in either room. The room that was "clean" had cigarette burn holes in the linen.
2023 年 11 月に 1 泊滞在
Daveからの返信 (投稿日 : 2023 年 11 月 29 日)
Jacque, thank you for sharing this information. It is our practice to do our best with each and every guest. Unfortunately, when checking in on a special event weekend there may be a delay. We will continue to try and come up with ways to maximize on each opportunity..

2/10 (非常に不満)

Jon

Very dirty beds walls sheets bathroom I immediately returned key cards My wife was very angry Needs to be corrected
2023 年 11 月に 1 泊滞在
Daveからの返信 (投稿日 : 2023 年 11 月 28 日)
Dear Jon, thank you for your feedback. We are working very hard to correct this and hope you will give us another chance in the future.

2/10 (非常に不満)

Mike

家族旅行
気になった点 : 施設のコンディションと設備
We need a refund. We did not stay. No. TV. Not a handicapped accessible room as we reserved.
2023 年 11 月に 1 泊滞在
Daveからの返信 (投稿日 : 2023 年 11 月 28 日)
Dear Mike, we did not receive a request for a handicapped room. Your request of a two-bed handicapped room is not available. We do not have such a room. We look forward to helping you in the future.

4/10 (不満)

宿泊されたお客様

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The bathroom was dirty, with peeling paint and moldy shower. There was no Internet connection the whole time I was here and there is no phone to call the front desk. There is no USB plug near the bed head. I had to pull the bed out to reach.
2023 年 11 月に 2 泊滞在
Daveからの返信 (投稿日 : 2023 年 11 月 21 日)
Anonymous, we try very hard to make each guest stay a pleasant experience. We are in the process of doing our bathrooms over again. We hope this text will be completed soon and you decide to give us another chance. Thank you for your feedback, as we take it very serious to ensure improvements.

2/10 (非常に不満)

Jay

ペット同伴の旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
There were dead bedbugs under the bottom sheets. One single roll of toilet paper was provided. The toilet kept running all night. A group of young people were repairing their cars in the parking lot, some on jack stands. The vending machines were out of order/not stocked. There were full trashbins surrounded by garbage next to, and under the stairs to the second story. Room numbering was nonstandard, with rooms 140-160 on the second story. Continental breakfast was a Hostess pastry in its wrapper, along with a rice krispies bar, presented in a paper bag below a sign that said "take one." The flat-screen television worked well, but was only 28 inches. On the positive side, there were plenty of clean towels provided, and staff I encountered were friendly and prompt with customer service - just appear overwhelmed with the state of the property. Even though I prepaid through Expedia, I did not stay through the second night and opted instead to leave in the evening.
2023 年 11 月に 2 泊滞在
Daveからの返信 (投稿日 : 2023 年 11 月 11 日)
Dear Jay we are sorry you did not enjoy your stay. After having the room professional inspected, we can assure you there was no bedbugs. As I personally explained to you at the time of your stay it was not only a home football game (Arkansas) it was also parents weekend at the University of Florida so we were very busy that weekend. We hope your next stay will be better than what you experienced this stay.

2/10 (非常に不満)

Venkatesan

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We stays for 2 nights. No horse keeping. No fresh towels. Asked for towels in the front desk and he said someone will bring it to the room. Not happened. Next morning new front desk person - asked for towels and she said she can give only one towel. Unbelievable 😡 Nerver ever will stay here.
2023 年 11 月に 2 泊滞在
Daveからの返信 (投稿日 : 2023 年 11 月 7 日)
Dear Venkatesan, we apologize for the miscommunication during your stay. When housekeeping is requested after hours on the weekend, We do our best to accommodate. Unfortunately, did not fulfill your request, but we will work on making sure this doesn't happen again.

2/10 (非常に不満)

Lisa、Pleasant Ridge

2023 年 10 月に 1 泊滞在
Daveからの返信 (投稿日 : 2023 年 11 月 21 日)
Dear Lisa, sorry you were unhappy with your stay.

2/10 (非常に不満)

Guy

2023 年 10 月に 4 泊滞在
Daveからの返信 (投稿日 : 2023 年 10 月 30 日)
Dear Guy, we would like to know where we can improve to make your stay a better one.

2/10 (非常に不満)

ALEXSA、HIALEAH GARDENS

2023 年 10 月に 1 泊滞在
Daveからの返信 (投稿日 : 2023 年 11 月 16 日)
Dear Alexsa, sorry about you did have a pleasant stay.

2/10 (非常に不満)

Sharon

グループ旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Terrible, unfinished walls, broken towel racks awful bed condition, bed bugs.
2023 年 10 月に 1 泊滞在
Daveからの返信 (投稿日 : 2023 年 10 月 19 日)
Dear Sharon, we are sorry your stay did not meet your expectations. We are currently in the process of renovating our rooms. We hope you will give us another chance in the future to show our improvements.

2/10 (非常に不満)

Sharon

グループ旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Terrible, unfinished walls, broken towel racks awful bed condition, bed bugs.
2023 年 10 月に 1 泊滞在

8/10 (良い)

Sandra

2023 年 10 月に 2 泊滞在
Daveからの返信 (投稿日 : 2023 年 10 月 9 日)
Dear Sandra, we appreciate your feedback. We are glad you enjoyed your stay. We will continue to strive to keep making your visits positive ones.

4/10 (不満)

Jennifer

2023 年 10 月に 2 泊滞在
Daveからの返信 (投稿日 : 2023 年 10 月 29 日)
Thank you for taking the time to fill out our survey. We will continue to do our best to ensure our guests have the stays they deserve.

2/10 (非常に不満)

Musset、Palm Coast

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Manager is horrible. I came to check in but I was ask to remove my car because the parking is for customers only. But then, I said I am here to check in but this guy who introduced himself as the manager says I can check in now for $30 more dollars (2:40pm) other than that I am not a customer therefore leave the parking and come back when I am a customer.
2023 年 9 月に 1 泊滞在
Daveからの返信 (投稿日 : 2023 年 9 月 26 日)
Dear Musset, unfortunately your recollection of the events is not accurate. You were asked to move your vehicle because you were parked in front of the office and did not want to take advantage of the early check-in process. I'm sorry you felt as if my associate doing their job was inappropriate but we do have policies we are trying to keep things under control. Also, you were not asked to leave, you were asked to pull to the side to make room in case other guests did want to check-in early. I hope your next stay goes to your liking and am very happy that our room accommodations were to your liking.

2/10 (非常に不満)

Linda

グループ旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We were there 15 minutes and we left because there was roaches. The sheets were staying. The towels were staying. It was very nasty they would not give me my money back.
2023 年 9 月に 1 泊滞在
Daveからの返信 (投稿日 : 2023 年 9 月 18 日)
Dear Linda, we are sorry your stay did not go as expected. This is very saddening to see as we have recently put new linen and towels in the rooms. We will research this issue and make sure we take the appropiate action to get it right.

4/10 (不満)

Tyler

グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
not the best when it comes to beds, sheets, having clean towels but its an option for cheapish
2023 年 9 月に 2 泊滞在
Daveからの返信 (投稿日 : 2023 年 9 月 18 日)
Dear Tyler, we take your concerns serious and will take actions to remedy these situations.

2/10 (非常に不満)

Jason

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Read this before booking
Place was disgusting. Reserved a room w/2 queen beds/ got one. Front desk had no solution or compromise. Went to event, got back late and discovered bed sheets were dirty/stained. Room walls weren’t painted in some places. Room smelled, had to go buy air freshener. Would not recommend to my enemies
2023 年 9 月に 1 泊滞在
Daveからの返信 (投稿日 : 2023 年 9 月 18 日)
Dear Jason, we are sorry your stay did not go as planned. We as a staff are actively trying to make sure our guest have a pleasant experience. We hope you will give us a chance in the future, as we take your concerns serious and look to improve upon your next stay.

2/10 (非常に不満)

Major wilfork Chanda

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I like the fact I had somewhere to go but they have roaches.
2023 年 9 月に 1 泊滞在
Daveからの返信 (投稿日 : 2023 年 9 月 17 日)
Dear Major, thanks for giving us your feedback. We are taking your feedback very serious and taking steps to remedy this problem.

6/10 (普通)

Ronnie

出張
良かった点 : スタッフとサービス、客室の快適度
Ok for one night
Checkin was easy had no issues. Got in room and tv wouldn’t work. Personel was very knowledgeable and was working within minutes. Overall room was ok for someone needing a room for the night. Didn’t take photos but towels were extremely stained when I went to take a shower. Wash cloths were also. Probably won’t rebook unless desperate. Especially not for $100 a night
2023 年 9 月に 1 泊滞在
Daveからの返信 (投稿日 : 2023 年 9 月 14 日)
Dear Ronnie, thank you for your recent assessment of our lodging facility. We are working very hard to continue to gain knowledge to help our guest and filter out some of the older stuff. We hope you continue to give us a chance, as you will see the extra efforts our staff will be putting in to make things better.

8/10 (良い)

Devon

2023 年 9 月に 1 泊滞在
Daveからの返信 (投稿日 : 2023 年 9 月 29 日)
Dear Devon, thank you for taking the time to let us know how we are doing. We as a staff appreciate any feedback, as we take it seriously to make each experience a pleasurable visit.

2/10 (非常に不満)

Odalys

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Bad intentions
This motel had no good intentions. I tried reaching out to them as they told me they couldn't refund or exchange only Hotels.com could do this. But then they wouldn't answer their phones on purpose.
2023 年 9 月に 4 泊滞在
Daveからの返信 (投稿日 : 2023 年 9 月 8 日)
Dear Odalys, we are prohibited from adjusting a reservation made by an online travel agency. In the future, we do recommend booking through the hotel if there could potentially be an issue. As far as the phone, we apologize for any inconvenience this may have caused but the phone line went out about the same time as the storm hit. We are doing whatever possible to ensure this problem has been taken care of.

2/10 (非常に不満)

james

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
2023 年 9 月に 1 泊滞在
Daveからの返信 (投稿日 : 2023 年 9 月 4 日)
Dear James, sorry about your stay. Certain rooms were being redone when the hurricane hit, but we had to shut down remodeling to ensure displaced guests had a place to stay. We are going forward with our renovations as planned. We hope you will give us another chance down the road.

4/10 (不満)

Noel

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This property was barely functional. We left after one night and requested a refund for the second night. The desk clerk said she would put in the request, but couldn’t guarantee we would get a refund. I would not recommend anyone stay there.
2023 年 9 月に 2 泊滞在
Daveからの返信 (投稿日 : 2023 年 9 月 3 日)
Dear Noel, sorry your stay was not up to your standards. We are actively making strides to correct some of these problems.

8/10 (良い)

Mitchell

2023 年 9 月に 1 泊滞在
Daveからの返信 (投稿日 : 2023 年 9 月 23 日)
Dear Mitchell, thank you for taking the time to fill out our survey. We as a staff will continue to do our best to make things as good as we can.

2/10 (非常に不満)

Damion

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My room was given away and I spent 2 hours in the parking lot calling ALL other hotels within a 50 mile radius. All of them were booked and I slept in my car.
2023 年 8 月に 2 泊滞在
Daveからの返信 (投稿日 : 2023 年 9 月 2 日)
Dear Damion, I am sorry about your reservation, but you did make a non-guaranteed reservation. We do hold them until we are full. We would suggest next time please make the reservation guarantee. Thank you in advance.

2/10 (非常に不満)

Mauro

2023 年 8 月に 1 泊滞在
Daveからの返信 (投稿日 : 2023 年 9 月 23 日)
Dear Mauro, please let us know where things can be improved. We take your response serious and want to know where we can continue to improve.