サンデッキ

プルマン リゾート アル マルジャン アイランドの口コミ

5 out of 5

口コミ

7.8

良い

評価 10 - 401 件の口コミ中 151 件が非常に良い" "
評価 8 - 401 件の口コミ中 123 件が良い" "
評価 6 - 401 件の口コミ中 73 件が普通" "
評価 4 - 401 件の口コミ中 29 件が不満" "
評価 2 - 401 件の口コミ中 25 件が非常に不満" "

8.4/10

清潔度

7.8/10

スタッフとサービス

9.0/10

設備とサービス

8.0/10

施設のコンディションと設備

7.8/10

環境への配慮

口コミ

8/10 (良い)

mamoun

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
like place 9 stars
2024 年 5 月に 2 泊滞在
Mariからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Mamoun,Thank you for your feedback shared in Expedia. Those stars make our day brighter, and we’re always delighted to serve happy guests like you.We’re overjoyed to have given you a wonderful experience. We look forward to your future visit at Pullman Resort Al Marjan Island.Sincerely,Laurent NouryGeneral Manager

10/10 (非常に良い)

Kellen Nolan

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall a great stay 👍
2024 年 4 月に 1 泊滞在
Mariからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Kellen, Thank you for the excellent feedback. Your appreciation of our hotel and services make our day brighter, and we’re always delighted to serve happy guests like you.We’re overjoyed to have given you a wonderful experience at Pullman Resort Al Marjan Island.With all our very best wishes,Laurent NouryGeneral Manager

10/10 (非常に良い)

Nidal

家族旅行
良かった点 : 清潔度、スタッフとサービス
Rooms are spacious, balcony is beautiful the only problem was the WiFi is very weak. Restaurant highly recommended especially Zaytouna.
2024 年 4 月に 2 泊滞在
Mariからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Nidal, We appreciate sharing your feedback. Your appreciation of our hotel and services make our day brighter, and we’re always delighted to serve happy guests like you.We will look into your concerns with the WiFi which has been already shared to our IT head. Our apologies for the inconveniences caused. Thank you for your recommendation. We’re overjoyed to have given you a wonderful experience at Pullman Resort Al Marjan Island.With all our very best wishes,Laurent NouryGeneral Manager

10/10 (非常に良い)

Hani

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It a nice hotel located in Al Marjan Island in Ras Al Khimah, it is quite hotel to spend a few days, the staff in the reception are friendly and they welcome everyone with a smile , thanks to Said and Rahima, the room was excellent and located in the center facing the sea, we loved to have a nice relaxing time in this hotel.
2024 年 3 月に 2 泊滞在
Laurent Nouryからの返信 (投稿日 : 2024 年 3 月 19 日)
Dear Hani,Thank you for sharing your experience from your recent stay with us at Pullman Resort Al Marjan Island. We gratefully appreciate your feedback. We are delighted that you have enjoyed your stay with us. We always strive to provide quality service and satisfaction to all our guests. Thank you for commending Said and Rahima.We look forward to having you back with us. With all our very best wishes, Laurent Noury General Manager

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Hotel is clean but old breakfast buffet is poor , beach doesn’t have a direct access Staff were friendly and nice
2024 年 2 月に 1 泊滞在
Mariからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear valued guest,Thank you for sharing your experience from your recent stay with us.Your concerns had been highlighted and will definitely share to our team. Rest assured that we will strive to rectify your concerns and make improvements accordingly. We sincerely apologize for the inconveniences caused.Your satisfaction is of utmost importance to us. We hope to regain your trust on a future visit to Pullman Resort Al Marjan Island.With all our very best wishes,Laurent NouryGeneral Manager

10/10 (非常に良い)

Edward

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Resort for families with an all-inclusive vibe
Had a one day stay and did not eat anything at the hotel so cannot comment on all facilities. The receptionist was very friendly and helpful. The room was large and felt modern. I particularly liked the large balcony and seating area. In-room service looked good although I never tried it. The hotel got a bit of all-inclusive vibe with fairly loud music at the pool.
2024 年 2 月に 1 泊滞在
Mariからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Edward,Thank you for sharing your feedback. Your pleasure is our first priority, and we’re thrilled to have provided you a pleasant experience. Thank you for your patronage. We look forward to having you back with us at Pullman Resort Al Marjan Island.With all our very best wishes,Laurent NouryGeneral Manager

6/10 (普通)

Mohamed

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Location is good, however the staff need more training. I felt like they are treating me as a one visit client. I would voluntarily come back to hotel unless there is a motivation from the hotel ( offer, good price…etc.)
2024 年 2 月に 1 泊滞在
Mariからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Mr. Mohamed,Thank you for sharing your feedback.It is a regret to hear that your experience with us fell short of expectations. Rest assured that your concerns will be taken seriously for improvements to be made. We sincerely apologize for the inconveniences caused.Your satisfaction is of utmost importance to us, and we hope to regain your trust on a future visit to Pullman Resort Al Marjan Island.With all our very best wishes,Laurent NouryGeneral Manager

10/10 (非常に良い)

Scott

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A nice value for money stay
We had a lovely time. The service was super.
2024 年 2 月に 2 泊滞在
Mariからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Scott,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit here in Pullman Resort Al Marjan Island. With all our very best wishes,Laurent NouryGeneral Manager

10/10 (非常に良い)

Aladdin

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
There should be more cleaning efforts. My room window is not cleaned at all finger prints all over it. Other than that everything is perfect. Thank you
2024 年 2 月に 1 泊滞在
Mariからの返信 (投稿日 : 2024 年 2 月 12 日)
Dear Aladdin,Thank you for sharing your experience from your recent stay with us at Pullman Resort Al Marjan Island. Your concerns had been highlighted and will definitely share to our team. Rest assured this will be taken seriously for improvements to be made. We sincerely apologize for the inconveniences caused.We always strive to provide quality service and satisfaction to all our guests. Thank you for your patronage. We look forward to having you back with us.With all our very best wishes,Laurent NouryGeneral Manager

6/10 (普通)

宿泊されたお客様

良かった点 : スタッフとサービス
気になった点 : 清潔度
Older Rooms than you'd expect-odd.
Was surprising to find it a very old feeling hotel in its room accommodations. Lacked plugs by the bed, little things like that...Found the wifi a bit "iffy" my 1st room, bed was awkward, phone didn't work, sink leaked. Front desk was gracious enough to change my room and 2nd room still had a non-functional phone but a nicer view and I appreciated they're willingness to move me with no hassle. Still, rooms feel very "old school" and not so much in the cute or quaint way.
2023 年 12 月に 2 泊滞在
Mariからの返信 (投稿日 : 2023 年 12 月 28 日)
Dear valued guest,We appreciate sharing your feedback during your recent stay with us at Marjan Island Resort. We are truly sorry to hear that we did not deliver the service you have come to expect from us. These concerns have been highlighted and will be shared to the team members. Rest assured that your feedback has been taken very seriously to rectify these issues. Nonetheless, we still hope you will give us the opportunity to redeem ourselves and welcome you back very soon.With all our very best wishes this Festive Season,Laurent NouryGeneral Manager

10/10 (非常に良い)

Ambili

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
It was an amazing stay
2023 年 12 月に 1 泊滞在
Mariからの返信 (投稿日 : 2023 年 12 月 28 日)
Dear Ambili,Your words have brightened our day!We put a lot of effort into providing comfortable accommodations and excellent customer care. Appreciate you taking the time to notice our efforts and for letting us know you really had an amazing stay. We value your feedback and look forward to seeing you again at Marjan Island Resort.With all our very best wishes this Festive Season,Laurent NouryGeneral Manager

10/10 (非常に良い)

ROBERTO

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 4 泊滞在
Mariからの返信 (投稿日 : 2023 年 12 月 28 日)
Dear Roberto,We sincerely appreciate your five-star review you sent us over. Thank you for placing your trust in us. Our entire team deeply appreciates it.With all our very best wishes,Laurent NouryGeneral Manager

10/10 (非常に良い)

Mrs Sarabjit

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent
2023 年 11 月に 7 泊滞在
Mariからの返信 (投稿日 : 2023 年 12 月 28 日)
Dear Mrs. Sarabjit,We sincerely appreciate your excellent feedback. Thank you for placing your trust in us. Our entire team deeply appreciates it.We look forward to welcoming you again to Marjan Island Resort.With all our very best wishes,Laurent NouryGeneral Manager

8/10 (良い)

Iyas

2023 年 11 月に 1 泊滞在
Mariからの返信 (投稿日 : 2023 年 12 月 28 日)
Dear Iyas,We sincerely appreciate sharing your feedback. Thank you for placing your trust in us. Our entire team deeply appreciates it.We look forward to welcoming you again to Marjan Island Resort.With all our very best wishes,Laurent NouryGeneral Manager

4/10 (不満)

Theresa

出張
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 1 泊滞在

2/10 (非常に不満)

Farah

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Disgusting Hotel
Awful, dirty room poop in the toilet from previous guests.
2023 年 9 月に 1 泊滞在
Manasからの返信 (投稿日 : 2023 年 9 月 29 日)
Dear FarahThank you for sharing your experience from your recent stay with us at Marjan Island Resort & Spa. The concerns that you have highlighted about the overall level of service has been shared with the team. Rest assured that your feedback has been taken very seriously for improvements to be made.Nonetheless, we still hope you will give us the opportunity to redeem ourselves and welcome you back very soon.With all our very best wishes,

6/10 (普通)

Darrell、Wirral

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent staff and service. I didn't like the fact that the resort is "dry" (no alcohol) and don't think this was made clear to me enough when booking. Available TV channels were very poor. For a 5 Star Resort, I would have expected much better choice, including much more live sport and movies.
2023 年 9 月に 6 泊滞在
Manasからの返信 (投稿日 : 2023 年 9 月 27 日)
Dear DarrellThank you for your valuable time and feedback. We have taken note of your comments for future improvements to be made and we sincerely look forward to welcome you back in near future. With best wishes

10/10 (非常に良い)

Omowunmi、Fort McMurray

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved our stay. The staff is friendly and helpful, we had the buffet breakfast and it was great! There are limited dining options on the resort, besides the buffet, so we just ordered take out. My understanding was that there is a private beach but it’s not easily accessible. We didn’t see it when we walked around.
2023 年 7 月に 2 泊滞在
Manasからの返信 (投稿日 : 2023 年 9 月 27 日)
Dear OmowunmiThank you for your constructive comments and positive feedback. We value your feedback and it motivates us to keep improving. We sincerely look forward to welcome you soon at our Resort. With best wishes

6/10 (普通)

Jean Christophe、North Miami Beach

カップルで旅行
気になった点 : 清潔度、設備とサービス
No beach Terrible dinning
Manas Lal からの返信 (投稿日 : 2023 年 7 月 30 日)
Dear Jean Christophe Thank you for your constructive and valuable feedback. We have taken note of it and will share with our team to ensure we improve on our services and facilities. We hope to welcome you back in near future.

10/10 (非常に良い)

Burnett

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful
2023 年 5 月に 2 泊滞在
Manas Lal からの返信 (投稿日 : 2023 年 5 月 15 日)
Dear BurnettThank you for staying with us and we are delighted to learn that you enjoyed your stay with us. We look forward to welcome you back. Sincerely

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 4 月に 1 泊滞在
Manasからの返信 (投稿日 : 2023 年 5 月 4 日)
Dear Valued Guest Thank you for your valuable time and feedback. We are delighted to learn that you had a good time and enjoyed your stay. We look forward to welcome you back soon. Sincerely

2/10 (非常に不満)

khawla Al

2023 年 3 月に 1 泊滞在
Manasからの返信 (投稿日 : 2023 年 3 月 23 日)
Dear khawla AlThank you for your valuable time and constructive feedback. We accept your feedback for future improvements to be made and look forward to welcome you back. Sincerely

8/10 (良い)

R.

2023 年 3 月に 4 泊滞在
Manasからの返信 (投稿日 : 2023 年 3 月 23 日)
Dear R.Thank you for your valuable time and feedback. We are pleased to know that you had a good time and we look forward to welcome you back. Sincerely

10/10 (非常に良い)

Mom

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 3 月に 4 泊滞在
Manasからの返信 (投稿日 : 2023 年 3 月 14 日)
Dear MomThank you for your valuable time and feedback. We are delighted to learn that you had a good time and enjoyed your stay with us. We look forward to welcome you back in near future. Sincerely

10/10 (非常に良い)

Muhammad

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Stayed there the 3rd time and each time is better. The room cleaning guys are amazing. Everyone around is amazing. They wont hassel you for tips or anything. Always smile. Always eager to help. Abs love the way the staff makes everyone welcome. Got a good upgrade. So that was good. Food was ok. Wont rate it the best but the rest of the hotel is just amazing
2023 年 2 月に 3 泊滞在
Manasからの返信 (投稿日 : 2023 年 3 月 1 日)
Dear Muhammad Thank you for positive and wonderful comments. We have shared it with entire team and it inspires us to keep improving. We have taken note of your constructive comments for future improvements also. We look forward to welcome you back in near future. Sincerely

6/10 (普通)

Mohammed

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
Nice Facilities but medium Service Level.
Hotel rooms were good with nice balconies, TV should allow for connecting external inputs easily. We booked the hotel for availability of indoor pool since outdoor water is cold now, however children were not allowed in indoor pools and no mention of this online at booking. Published times for Gym, Pirates Club etc are not right they open later and close earlier. Room Service was extremely unprofessional calling us 3 times to correct their offers and then advising lack of availability after 30min. Hotel does not check the requests made at booking, totally unaware. Check-in is slow but they did give us an upgrade for one room with a little extra space. Beach is a shuttle ride or 5-10min walk outside the hotel. Generally, nice rooms and combination of facilities but lack of management attention to details and quality of services.
2023 年 2 月に 2 泊滞在
Manasからの返信 (投稿日 : 2023 年 2 月 23 日)
Dear MohammedThank you for sharing your experience from your recent stay with us at Marjan Island Resort & Spa. The concerns that you have highlighted about the overall level of service has been shared with the team. Rest assured that your feedback has been taken very seriously for improvements to be made.Nonetheless, we still hope you will give us the opportunity to redeem ourselves and welcome you back very soon.With all our very best wishes,

8/10 (良い)

Janine

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
2023 年 2 月に 1 泊滞在
Manasからの返信 (投稿日 : 2023 年 2 月 16 日)
Dear JanineThank you for your valuable time and positive feedback. We are delighted to learn that you had a great time and enjoyed your stay. We look forward to welcome you back soon. With best wishes

10/10 (非常に良い)

paolo

2023 年 2 月に 1 泊滞在

10/10 (非常に良い)

paolo

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Bella tutta. Camere ampie con vista mare( upgrading),personale fantastico spiaggia privata mare bellissimo buona colazione. Adatto per riposarsi al sole con un mare stupendo. Pregio: la tranquillita' per chi esce dalla vivrante Dubai
2023 年 2 月に 2 泊滞在
Manasからの返信 (投稿日 : 2023 年 2 月 13 日)
Caro PaoloGrazie per aver condiviso la tua esperienza dal tuo recente soggiorno con noi.Siamo lieti di apprendere che hai trascorso una vacanza fantastica e che nel complesso sei rimasto soddisfatto dei servizi e delle strutture forniti dal resort.Non vediamo l'ora di darvi il benvenuto al vostro ritorno presto.Inviato con tutti i nostri migliori auguri,

10/10 (非常に良い)

sulaiman

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I like almost every thinks except the Gym
2023 年 1 月に 3 泊滞在

10/10 (非常に良い)

sulaiman

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 1 月に 3 泊滞在

2/10 (非常に不満)

Anuj

2022 年 12 月に 2 泊滞在
Manas Lal からの返信 (投稿日 : 2022 年 12 月 23 日)
Dear AnujThank you for your valuable time and feedback. We clearly did not meet your expectations during your stay and accept our sincere apologies for the inconvenience. We hope to have an opportunity to welcome you in future and be at your service.

8/10 (良い)

Mohamed

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
So good , but expensive
So good, but expensive
2022 年 10 月に 2 泊滞在
Manas Lal からの返信 (投稿日 : 2022 年 10 月 31 日)
Dear MohamedThank for your valuable time and feedback. We are delighted that you had a pleasant stay and have taken note of your constructive comment. We look forward to welcome you back in near future. Sincerely

8/10 (良い)

Muhammet Hanifi

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Güzel geçti
2022 年 9 月に 2 泊滞在
Manas Lal からの返信 (投稿日 : 2022 年 9 月 8 日)
Dear Muhammet HanifiThank you for your valuable time and feedback. We are delighted to learn that you enjoyed your time and had a memorable stay with us. We look forward to welcome you back in near future. Sincerely

6/10 (普通)

PANKAJ

2022 年 8 月に 2 泊滞在
Manas Lal からの返信 (投稿日 : 2022 年 8 月 27 日)
Dear Pankaj Thank you for your valuable time and feedback. It is disappointing to know that we did not meet your expectations during your last stay with us. Please share additional comments as it will help us to improve on our services. We sincerely hope we will have the opportunity to welcome you back in near future. Sincerely

2/10 (非常に不満)

Zakariya

家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
AC is not cooling, reception have 60%
2022 年 8 月に 1 泊滞在
Manas Lal からの返信 (投稿日 : 2022 年 8 月 17 日)
Dear Zakariya Thank you for your valuable time and constructive feedback. We have taken note of your comments and shared with our team to make future improvements. We apologize for the inconvenience and sincerely hope to have the opportunity to welcome you in near future. Sincerely

4/10 (不満)

Sheikh Amjad

家族旅行
気になった点 : 施設のコンディションと設備
Lack of variety in breakfast Smelly toilet We were told banana finished They shouldn't say this.
2022 年 7 月に 1 泊滞在
Manas Lal からの返信 (投稿日 : 2022 年 7 月 30 日)
Dear Sheikh Amjad Thank you for your valuable time and constructive feedback. We have taken note of your comments and shared with our team as we strive for continuous improvement. Please accept my apologies for any inconvenience and we sincerely look forward to welcome you back. Best regards

6/10 (普通)

Sherif

家族旅行
良かった点 : 清潔度、客室の快適度
気になった点 : スタッフとサービス
Check in was absolutely horrible
I do recommend to hire more friendly staff for the reception indeed with at least smiley faces
2022 年 6 月に 1 泊滞在

4/10 (不満)

Mohamed

グループ旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
اول غرفة استلمتها كان التكيف عطلان ولكن تم تغير الغرفة بعد ساعه رائحة الاثاث كريهة جدا والاثاث قديم ومتهالك تسجيل الوصول استغرق وقت المسبح الخارجي غير نظيف البحر خارج الفندق يحتاج مشي 5دقايق للسباحة
2022 年 6 月に 1 泊滞在

8/10 (良い)

Emma-Jane

2022 年 4 月に 2 泊滞在
Kaval Siddhuからの返信 (投稿日 : 2022 年 6 月 21 日)
Dear Guest, Thank you so much for your perfect rating and kind review. We will convey your feedback to our team. We hope you will give us a chance to serve you again.

10/10 (非常に良い)

Imaobong

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great stay
Very good experience, A guy named Ismail was amazing during breakfast and dinner.
2022 年 4 月に 3 泊滞在
Manas Lal からの返信 (投稿日 : 2022 年 4 月 20 日)
Dear Iamobong Thank you for your valuable feedback and we are delighted to learn that you enjoyed your stay with us. We will share your comments with Ismail and the entire team. We look forward to welcome you back soon.

6/10 (普通)

Laney

良かった点 : 清潔度
I’m honestly disappointed with this stay. I had high hopes but feel as if I were deliberately misled. When I arrived to check in, it was so busy. I parked myself as there was no valet service. Parking in the garage was a nightmare. When I arrive at the lobby, I’m helped quickly to get checked in. I’m offered an “upgrade” to a class of room underneath the one I paid for. Eventually the guy found me a room with a balcony. The room was spacious with a separate living area and bedroom. However, the AC in the bedroom didn’t work. I called the maintenance and he came to fix it. When he fixed the bedroom one, the living room AC stopped working. It was registering more than 24C even though it was set on 20C. The man was condescending, telling me it’s working and it just needs time. The air would change to cool eventually. They left. Next I went to put my belongings in the safe to find it not working either. By now, I’m frustrated. I’m tired from traveling to this hotel and things not working as they should. I go to the front desk and ask for a different room. A different man comes to help and tells me that there are no rooms. That I’m American and love the heat. So the AC not working shouldn’t be a big deal. He tells me he doesn’t have any room available. When I ask for a refund, he magically finds another room in my category. Why make me argue? Now let’s talk the beach. It claims it’s beachfront. In fact, the beach is really across a 6 lane road behind a fence.
2022 年 3 月に 2 泊滞在
Manas Lal からの返信 (投稿日 : 2022 年 4 月 29 日)
Dear Laney Thank you for sharing your feedback following your recent stay with us. The experience you described is not characteristic of the level of service our colleagues strive to deliver. Providing the highest level of hospitality is our number one priority, we sincerely apologize for falling short of meeting your expectations and for the inconvenience that you experienced. Please be fully assured that we take all feedback very seriously. As a teachable moment, we have shared your feedback with the entire team to ensure the necessary guidelines are in place to prevent the issues from occurring in the future. While we realize that we cannot undo the experience that you had during your stay, we truly hope that you will allow us another chance to welcome you back to turn your impression around.

6/10 (普通)

Majed

家族旅行
اقامة جيدة .
2022 年 3 月に 1 泊滞在
Manas Lal からの返信 (投稿日 : 2022 年 3 月 22 日)
عزيزي ماجد نشكرك على ملاحظاتك ويسعدنا أن نعرف أن إقامتك كانت مريحة. نتطلع إلى الترحيب بك مرة أخرى في منتجع وسبا جزيرة المرجان. بإخلاص

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 2 月に 1 泊滞在
Manas Lal からの返信 (投稿日 : 2022 年 2 月 22 日)
Dear Valued Guest Thank you for sharing your experience from your recent stay. We are delighted to learn that you had an amazing holiday and were overall happy with the services and facilities provided at the resort. We look forward to welcoming you back. Sent with all our best wishes,

8/10 (良い)

Henrik

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 1 月に 1 泊滞在
Manas Lal からの返信 (投稿日 : 2022 年 2 月 22 日)
Dear Henrik Thank you for sharing your experience from your recent stay with us. We are delighted to learn that you had an amazing time with us. We look forward to welcoming you back on your return to Marjan Island Resort & Spa With all our very best wishes,

6/10 (普通)

MURAT

グループ旅行
気になった点 : 施設のコンディションと設備、客室の快適度
2022 年 1 月に 1 泊滞在
Manas Lal からの返信 (投稿日 : 2022 年 1 月 20 日)
Dear Murat Thank you for sharing your experience from your recent stay. It is our constant goal is to provide an excellent vacation experience to each and every one of our valued guests, hence it deeply saddened us, when we read that for you, we have not achieved our objective. We look forward to welcome you back. With all our very best wishes,

4/10 (不満)

宿泊されたお客様

家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、客室の快適度
Very ordinary place
Check in staff were non professional and non courteous . Our one bedroom suite sofa bed was in very bad condition and hotel amenities are lacking with external pool having cold water and no sandy beach breakfast is reasonable but dinner buffet was very ordinary
2022 年 1 月に 2 泊滞在
Manas Lal からの返信 (投稿日 : 2022 年 1 月 13 日)
Dear Valued Guest Thank you for sharing your experience from your recent stay with us. We sincerely apologize for the shortfalls you experienced during your stay, especially with your experience with our colleagues at the reception. The concerns that you have highlighted has been shared with the relevant team members. Rest assured that your feedback has been taken very seriously for improvements to be made. Nonetheless, we still hope you will give us the opportunity to redeem ourselves and welcome you back very soon. With all our very best wishes,

6/10 (普通)

Ziad

家族旅行
良かった点 : 施設のコンディションと設備、客室の快適度
2021 年 12 月に 2 泊滞在
Manas Lal からの返信 (投稿日 : 2022 年 1 月 2 日)
Dear Ziad Thank you for sharing your experience from your recent stay with us. We look forward to welcoming you back on your return to Marjan Island Resort & Spa. With all our very best wishes,

4/10 (不満)

John

家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
A Bad Stay
The whole experience was not good for a 5* hotel , Tv was not working took 5 calls and going to reception to sort out an easy thing as a broken HDMI cable, because the cable was broken we also had no internet for hours. No lock on the door for the balcony, with two young children this was a big problem trying to keep an eye on the kids. The hot water became cold then hot then cold. The rooms were very dark not enough lighting. The transport to the beach was very slow and had to wait a long time for the buggy to arrive. The food a turtle beach, well the oven broke so half the order had to come from the hotel, so the food was cold and over cooked the burger rolls were like concrete. I have stayed at a few hotels at RAK, this is by far the worst, and would never go back, a total waste of money
2021 年 12 月に 2 泊滞在
Manas Lal からの返信 (投稿日 : 2022 年 1 月 2 日)
Dear John Thank you for sharing your feedback following your recent stay with us. The experience you described is not characteristic of the level of service our colleagues strive to deliver. Providing the highest level of hospitality is our number one priority, we sincerely apologize for falling short of meeting your expectations and for the inconvenience that you experienced. Please be fully assured that we take all feedback very seriously. As a teachable moment, we have shared your feedback with the entire team to ensure the necessary guidelines are in place to prevent the issues from occurring in the future. While we realize that we cannot undo the experience that you had during your stay, we truly hope that you will allow us another chance to welcome you back to Marjan Island Resort & Spa and turn your impression around. Sincerely

10/10 (非常に良い)

Hardik

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing stay with little disappointments at lack of shower and changing facilities at swimming pool area
2021 年 12 月に 3 泊滞在
Manas Lal からの返信 (投稿日 : 2021 年 12 月 31 日)
Dear Hardik Thank you for sharing your experience from your recent stay with us. We are delighted to learn that you had an amazing time with us. We have also taken note of your constructive feedback for improvements to be made. We look forward to welcoming you back on your return to Marjan Island Resort & Spa With all our very best wishes,