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ダブルツリー バイ ヒルトン ホテル ダーランの口コミ

4 out of 5
ダブルツリー バイ ヒルトン ホテル ダーラン
Al Qashla St., Al Khobar

口コミ

7.4

良い

評価 10 - 195 件の口コミ中 57 件が非常に良い" "
評価 8 - 195 件の口コミ中 66 件が良い" "
評価 6 - 195 件の口コミ中 40 件が普通" "
評価 4 - 195 件の口コミ中 20 件が不満" "
評価 2 - 195 件の口コミ中 12 件が非常に不満" "

7.6/10

清潔度

7.8/10

スタッフとサービス

6.4/10

設備とサービス

7.2/10

施設のコンディションと設備

7.0/10

環境への配慮

口コミ

6/10 (普通)

SING NAM、Arcadia

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス
Quite old and water temperature changing during shower!
2024 年 3 月に 2 泊滞在
DoubleTree by Hilton Dhahran Team からの返信 (投稿日 : 2024 年 3 月 9 日)
Dear SirThank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to Double Tree by Hilton Dhahran very soon.

6/10 (普通)

Jesper

出張
気になった点 : 施設のコンディションと設備
Pretty worn out hotel.
2024 年 2 月に 1 泊滞在
DoubleTree by Hilton Dhahran Team からの返信 (投稿日 : 2024 年 3 月 9 日)
Dear SirThank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to Double Tree by Hilton Dhahran very soon.

10/10 (非常に良い)

Amin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A great stay
The stay was amazing, quiet, and super comfy. The only thing bothering me was the "too many lights switches". To be in total darkness you have to turn off a lot of switches, as there was no "master switch".
2023 年 12 月に 7 泊滞在

4/10 (不満)

Xiaowen

2023 年 12 月に 4 泊滞在
Omaimah からの返信 (投稿日 : 2023 年 12 月 21 日)
Dear Mr. XiaowenGreetings from Double Tree by Hilton Dhahran. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to Double Tree by Hilton Dhahran very soon.Kind Regards,Double Tree by Hilton Dhahran Team

10/10 (非常に良い)

Naim

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
good to stay
otelin zemini halı olması haricinde sıkıntı yok. kahvaltısı yeterli çeşitlilikte, konumu iyi.
2023 年 12 月に 2 泊滞在
Omaimah からの返信 (投稿日 : 2023 年 12 月 21 日)
Dear Mr. NaimThank you for taking the time to share your recent experience in Doubletree by Hilton Dhahran and for giving us perfect feedback. We are expecting to welcome you back to our hotel next time you will travel to our area - please let me know if we can assist with booking and arrangements.Kind Regards, DoubleTree by Hilton Dhahran

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 1 泊滞在
Omaimah からの返信 (投稿日 : 2023 年 9 月 4 日)
Dear SirThank you for taking the time to share your recent experience in Doubletree by Hilton Dhahran and for giving us perfect feedback. We are expecting to welcome you back to our hotel next time you will travel to our area - please let me know if we can assist with booking and arrangements.

6/10 (普通)

Omar、Houston

良かった点 : スタッフとサービス
overrated
2023 年 4 月に 1 泊滞在

10/10 (非常に良い)

Mauro

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Viaggio per Lavoro Al Khobar
Hotel con personale molto gentile. Avevo aereo tardi mi hanno concesso di lasciare la camera alle 17.00
2023 年 2 月に 1 泊滞在

4/10 (不満)

Mohammed、Bloomfield

気になった点 : スタッフとサービス、設備とサービス
Poor service
2023 年 1 月に 2 泊滞在

6/10 (普通)

MARWAN、Wellington

出張
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
It is a nice property and well-located in town if you're visiting Aramco and KFUPM. However, the property is really old and not well maintained.
2023 年 1 月に 3 泊滞在

8/10 (良い)

Haitham

出張
良かった点 : 清潔度、スタッフとサービス
Decent large rooms. Good staff.

8/10 (良い)

Randa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Thank you Mariah and the front desk ladies for being very accommodating and friendly
2022 年 11 月に 2 泊滞在
Omaimahからの返信 (投稿日 : 2022 年 11 月 23 日)
Dear Sir/Madam Thank you for taking the time to share your recent experience in and Double Tree by Hilton Dhahran for giving us perfect feedback. We are expecting to welcome you back to our hotel next time you will travel to our area - please let me know if we can assist with booking and arrangements. Kind Regards,Double Tree by Hilton Dhahran Team

10/10 (非常に良い)

chunlee

2022 年 4 月に 1 泊滞在
Omaimahからの返信 (投稿日 : 2022 年 5 月 18 日)
Dear Sir Thank you for taking the time to share your recent experience in and Double Tree by Hilton Dhahran for giving us perfect feedback. We are expecting to welcome you back to our hotel next time you will travel to our area - please let me know if we can assist with booking and arrangements. Kind Regards, Double Tree by Hilton Dhahran Team

2/10 (非常に不満)

Ashraf

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel seems to have been nice an fancy in the past, but the maintenance and renovations did not keep up with the hotel’s needs. The hotel needs a major face lift. When I first checked in, I was given a filthy smoked up room. Even the lights did not turn on. I was then given given another room that was also dirty and had many things broken in it. That process to get me to my room took more than 1hr. I went to bed that morning past 3 am due to not having a room ready. I had to accept that second room as I needed to sleep after long day and travels. The following day I asked for another room, I was given a free upgrade to a better room. It was better than the first two, but still needs lots of work. The hotel has the potential to be a great one, but its managed should be willing to spend some $$$ on Reno. Until then, I do not recommend anyone to go there. I don’t know how this hotel is affiliated with Doubletree and Hilton with its current state.
2022 年 3 月に 3 泊滞在
Omaimahからの返信 (投稿日 : 2022 年 3 月 23 日)
Dear Mr. Ashraf Thank you for your feedback regarding your stay at the Double Tree by Hilton Dhahran. I am very sorry for the unsatisfactory arrival process that you have experienced. I can appreciate how frustrating this must be for you. . Please be confident that we will share the points you have outlined with all levels of leadership. The time taken to share your comments with us is most appreciated. Feedback from our guests is vitally important in our mission to deliver exceptional experiences in every hotel, for every guest, every time. We appreciate your business and are hopeful that you will afford us the opportunity to provide lodging services in the future. Should you have any additional questions relative to this matter, please reply to this email and I will be happy to be of further assistance. Sincerely, Double Tree by Hilton Dhahran Team

2/10 (非常に不満)

SAEED

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 3 月に 3 泊滞在
Omaimahからの返信 (投稿日 : 2022 年 3 月 20 日)
Dear Mr. Saeed Greetings from Double Tree by Hilton Dhahran. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to Double Tree by Hilton Dhahran very soon. Kind Regards, Double Tree by Hilton Dhahran Team

10/10 (非常に良い)

Amal

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
V good
2022 年 3 月に 1 泊滞在
Omaimahからの返信 (投稿日 : 2022 年 3 月 6 日)
Dear Ms. Amal Thank you for taking the time to share your recent experience in and Double Tree by Hilton Dhahran for giving us perfect feedback. We are expecting to welcome you back to our hotel next time you will travel to our area - please let me know if we can assist with booking and arrangements. Kind Regards, Double Tree by Hilton Dhahran Team

10/10 (非常に良い)

mohammad、Riyadh

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice hotel Wonderful reception staff Thanks a lot
2022 年 3 月に 1 泊滞在
Omaimahからの返信 (投稿日 : 2022 年 3 月 6 日)
Dear Mr. Mohammad Thank you for taking the time to share your recent experience in and Double Tree by Hilton Dhahran for giving us perfect feedback. We are expecting to welcome you back to our hotel next time you will travel to our area - please let me know if we can assist with booking and arrangements. Kind Regards, Double Tree by Hilton Dhahran Team

6/10 (普通)

Ibrahim

出張
気になった点 : 清潔度、施設のコンディションと設備
2022 年 2 月に 3 泊滞在

10/10 (非常に良い)

Ronald

出張
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Jan ‘22
2022 年 1 月に 4 泊滞在
Omaimahからの返信 (投稿日 : 2022 年 1 月 27 日)
Dear Mr. Ronald I am delighted to see your positive rating! We look forward to welcoming you back for another getaway. Kind Regards, DoubleTree by Hilton Hotel Dhahran

6/10 (普通)

宿泊されたお客様

家族旅行
気になった点 : スタッフとサービス、客室の快適度
My reservation shows including breakfast, there system doesn't with out. All rooms seems for smokers, even if you asked nonsmoking room. Because they allow smoking if u r not "heavy" smoker. !!!
2021 年 11 月に 1 泊滞在
Omaymaからの返信 (投稿日 : 2021 年 11 月 29 日)
Dear Sir Greetings from Double Tree by Hilton Dhahran . Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to Double Tree by Hilton Dhahran very soon. Kind Regards, Double Tree by Hilton Dhahran Team

6/10 (普通)

Arthur

出張
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
The property needs some renovation. Everything is old. The bathroom is tiny. Needs some universal electrical sockets and USB ports. TV is old model and really basic programming.
2021 年 10 月に 1 泊滞在
Omaymaからの返信 (投稿日 : 2021 年 11 月 1 日)
Dear Mr. Arthur Greetings from Doubletree by Hilton Dhahran, thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to Doubletree by Hilton Dhahran very soon. Kind Regards, Doubletree by Hilton Dhahran team

6/10 (普通)

宿泊されたお客様

出張
気になった点 : 客室の快適度
How can you mess up breakfast?
During Covid. Breakfast options are bad (mostly bread) and orange/fruit juices are literally 75% pulp 25% juice. Room was small and restroom was smaller than most hotels. Restroom door almost touches toilet seat, gotta get in the shower to close restroom door then sit on toilet. Floor carpet has a lot of "fur" balls. 1 room window, no sunlight, window faces inside hotel to lounge area. Wifi was best thing in hotel stay, not fast but, not sooo slow.
2021 年 9 月に 6 泊滞在
Omaymaからの返信 (投稿日 : 2021 年 10 月 12 日)
Dear sir Greetings from {DoubleTree by Hilton Dhahran }. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to {DoubleTree by Hilton Dhahran } very soon. Kind Regards, Omayma

4/10 (不満)

Sara

2021 年 9 月に 3 泊滞在
Ahmed M Meizからの返信 (投稿日 : 2021 年 10 月 17 日)
Dear Ms. Sara, Greetings from Double Tree by Hilton Dhahran . Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to Double Tree by Hilton Dhahran very soon. Kind Regards, Double Tree by Hilton Dhahran Team

10/10 (非常に良い)

Abdulaziz

良かった点 : スタッフとサービス
2021 年 4 月に 1 泊滞在

6/10 (普通)

Shawqi

家族旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
2021 年 3 月に 3 泊滞在

4/10 (不満)

宿泊されたお客様

気になった点 : 清潔度、施設のコンディションと設備
2021 年 2 月に 1 泊滞在

4/10 (不満)

宿泊されたお客様

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
The give us smoking room even we ask for non smoking one, Tv wasn't working, the hot water is terrible.
2021 年 1 月に 1 泊滞在

6/10 (普通)

Azzam

家族旅行
気になった点 : 客室の快適度
Clean but old hotel, over priced, the only good thing was the hotel location
2020 年 12 月に 2 泊滞在

6/10 (普通)

Camra

グループ旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2020 年 11 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very welcoming and competent staff and adequate facility on short notice.
2020 年 3 月に 3 泊滞在

10/10 (非常に良い)

Hani

2020 年 3 月に 1 泊滞在

8/10 (良い)

Khaled Al

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The staff in the reception were very good specially Muna, she was very helpful and professional.
2020 年 2 月に 1 泊滞在

4/10 (不満)

ACC

出張
気になった点 : スタッフとサービス
Basically I expected this hotel
2020 年 1 月に 2 泊滞在

2/10 (非常に不満)

Ibrahim、Khobar

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Room furniture and carpet were old, dirty and extremely worn.
2019 年 11 月に 1 泊滞在

8/10 (良い)

Ghazi

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2019 年 11 月に 5 泊滞在

4/10 (不満)

Gareth Huw

出張
気になった点 : 清潔度、施設のコンディションと設備
Very shabby, average service
2019 年 11 月に 4 泊滞在

6/10 (普通)

宿泊されたお客様

2019 年 11 月に 2 泊滞在

6/10 (普通)

Safdar

出張
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
Hotel overall is good but rooms are bad. Very small bathroom, not enough space on the washbasin to put personal care and toiletries. First floor room doesn’t have sufficient ventilation, like a dungeon cell, only a small elliptical window. Wall has a big crack, I believe they should have fixed it before giving rooms to guests. I ordered in room service for breakfast around midnight time to be served delivered at 6:30am, person taking the order said, please call in the morning, because if I order in the night he may forget! That’s so unprofessional.
2019 年 11 月に 5 泊滞在

8/10 (良い)

Saud

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 10 月に 2 泊滞在

10/10 (非常に良い)

Mohammed

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 10 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

2019 年 10 月に 1 泊滞在

6/10 (普通)

Paul、Derby

良かった点 : スタッフとサービス
2019 年 9 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Designated parking area should be bigger, other than that its all good.
2019 年 7 月に 1 泊滞在

6/10 (普通)

Mubarak

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
فندق متواضع
لا يوجد مواقف سيارات للنزلاء
2019 年 7 月に 1 泊滞在

2/10 (非常に不満)

mohammed

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
اقامه كانت سيئة للغاية تم استلامةغرفة للاسف لم يتم تغير البطانيه من الزائر الذي كان قبلي
2019 年 7 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 7 月に 2 泊滞在

2/10 (非常に不満)

ali

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Not good due to bad service a d housekeeping.
2019 年 7 月に 2 泊滞在

4/10 (不満)

宿泊されたお客様

2019 年 6 月に 3 泊滞在

2/10 (非常に不満)

宿泊されたお客様

良かった点 : 清潔度
気になった点 : 設備とサービス
2019 年 6 月に 1 泊滞在

10/10 (非常に良い)

Muhammad

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 6 月に 3 泊滞在