部屋からの景観

ハート ホテル アンド ギャラリー ウィットサンデーズの口コミ

4 out of 5

口コミ

8.2

とても良い

評価 10 - 423 件の口コミ中 174 件が非常に良い" "
評価 8 - 423 件の口コミ中 142 件が良い" "
評価 6 - 423 件の口コミ中 61 件が普通" "
評価 4 - 423 件の口コミ中 28 件が不満" "
評価 2 - 423 件の口コミ中 18 件が非常に不満" "

8.6/10

清潔度

8.8/10

スタッフとサービス

7.8/10

設備とサービス

8.4/10

施設のコンディションと設備

7.8/10

環境への配慮

口コミ

4/10 (不満)

Fukuda

良かった点 : 清潔度、施設のコンディションと設備
建物は、新しくて良かったんだが部屋が狭すぎた!

8/10 (良い)

Gillian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great hotel. Lovely and clean in a central location. Staff are helpful. Only downside is when staying beachfront as we were it is very noisy from 5.30 with the council street cleaners and bin men for about an hour every morning. Such a shame as everything else perfect.
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Chad、Sydney

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was very convenient and was very clean and everyone was nice and friendly.
2024 年 4 月に 7 泊滞在
Alisonからの返信 (投稿日 : 2024 年 5 月 7 日)
Thank you so much for this lovely review Chad. We enjoyed having you here for the week and hope to see you again sometime. Kind regards, Alison, Guest Services Manager, Heart Hotel and Gallery Whitsundays

10/10 (非常に良い)

Olivia

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff and the hotel itself were wonderful and so helpful! Very well located, but the rooms were rather small and didn’t have much privacy within the room itself, though the room was modern and very clean.
2024 年 3 月に 2 泊滞在
Alison - Guest Services Managerからの返信 (投稿日 : 2024 年 3 月 31 日)
Hi Olivia, Thank you for your lovely review. We enjoyed having you and trust you had a safe trip home. Hopefully we will see you again.

10/10 (非常に良い)

Sharon

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fantastic location, well kept hotel. Balconies in the back overlook the ocean and lagoon. Right in the heart of everything but quiet except for the birds outside at 430a - very rowdy! Loved it!
2024 年 3 月に 2 泊滞在
Alison - Guest Services Managerからの返信 (投稿日 : 2024 年 3 月 31 日)
Hi Sharon, Thank you for your kind words. We are glad you enjoyed your stay. If only we could ask the rowdy birds to keep the noise down! We hope to see you again sometime in Airlie Beach.

6/10 (普通)

geoff

気になった点 : 清潔度、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Sarah | Guest Experience at the atHotelgroup.comからの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you for your stay, Geoff.

10/10 (非常に良い)

Shane

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location
2024 年 3 月に 3 泊滞在
Sarah | Guest Experience at the atHotelgroup.comからの返信 (投稿日 : 2024 年 3 月 9 日)
Thank you Shane for your 5 out of 5 rating. We appreciate it. Please contact us directly should you wish to return. Safe travels.

10/10 (非常に良い)

John

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great staff, location, parking
2024 年 2 月に 1 泊滞在
Deanからの返信 (投稿日 : 2024 年 3 月 1 日)
Thankyou for the positive feedback

10/10 (非常に良い)

John

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location, parking, pool, great restaurants close
2024 年 2 月に 2 泊滞在
Deanからの返信 (投稿日 : 2024 年 3 月 1 日)
Thankyou for the positive feedback

8/10 (良い)

valerie

家族旅行
良かった点 : 清潔度、客室の快適度
気になった点 : スタッフとサービス
Personne à la réception le matin pour laisser vos bagages si vous partez pour un tour en bateau, discothèque bryante juste devant
2024 年 2 月に 1 泊滞在
Deanからの返信 (投稿日 : 2024 年 3 月 1 日)
Thankyou for the feedback.

10/10 (非常に良い)

Aaron Kenneth

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great
2024 年 2 月に 3 泊滞在
Deanからの返信 (投稿日 : 2024 年 3 月 1 日)
Thanks for the positive feedback

6/10 (普通)

Adrian

カップルで旅行
良かった点 : 設備とサービス
気になった点 : 清潔度
2024 年 2 月に 1 泊滞在
Deanからの返信 (投稿日 : 2024 年 3 月 1 日)
? I can't access your message

4/10 (不満)

Doug

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Staff on arrival friendly and efficient. Aircon was not working and it was a hot a humid night in Airlie Beach so we did not get much sleep. $300 for a 36 sq2m room was over the top!
2024 年 1 月に 1 泊滞在
Sarah | Guest Experience at the atHotelgroup.comからの返信 (投稿日 : 2024 年 1 月 16 日)
We are disappointed to read to didn't enjoy your stay. So glad you found our staff and efficient. You must have missed them advising you of our energy saving air con units. Should you not close your balcony door properly, the unit will turn off. So sorry this effected your sleep. Thank you for stay and feedback.

10/10 (非常に良い)

Meg

2023 年 12 月に 2 泊滞在
Sarah | Guest Experience at the atHotelgroup.comからの返信 (投稿日 : 2024 年 1 月 29 日)
Thank you for the 5 out of 5!

8/10 (良い)

Mark

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
Great central location. The staff are very friendly. Rooms are small but comfy. Only suggestion is to add a shelf in the shower for soap, etc.
2023 年 12 月に 3 泊滞在
Sarah | Guest Experience at the atHotelgroup.comからの返信 (投稿日 : 2024 年 1 月 16 日)
Thank you for your feedback, Mark. I will certainly share with the Team. So glad you found them friendly, and you enjoyed our location being in the "Heart" of Airlie.

8/10 (良い)

宿泊されたお客様

良かった点 : スタッフとサービス、客室の快適度
気になった点 : 清潔度
2023 年 12 月に 1 泊滞在
Sarah | Guest Experience at the atHotelgroup.comからの返信 (投稿日 : 2024 年 1 月 16 日)
Thank you for the 8 out 10. We can always strive to do better.

6/10 (普通)

Shivani

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度
central location in town but very loud due to being in the mix of the pubs
2023 年 11 月に 1 泊滞在
Sarah | Guest Experience at the atHotelgroup.comからの返信 (投稿日 : 2023 年 12 月 1 日)
We are centrally located in the "Heart" of Airlie Beach's dining and entertainment precinct. A great, convenient location. Thank you for your stay.

10/10 (非常に良い)

Nicci、Toomulla

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful hotel with fantastic view of the ocean. The bed was really comfy
2023 年 11 月に 1 泊滞在
Sarah | Guest Experience at the atHotelgroup.comからの返信 (投稿日 : 2023 年 12 月 1 日)
Thank you Nicci for your 5 star rating. So happy to read you enjoyed our bed. And your water aspect room. Please contact the property directly should you wish to return. They can share our latest specials.

10/10 (非常に良い)

Izabel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great location, near by everything. Reception staff very pleasant, clean place… I highly recommend!
2023 年 11 月に 3 泊滞在
Sarah | Guest Experience at the atHotelgroup.comからの返信 (投稿日 : 2023 年 11 月 27 日)
Thank you for 10 of 10 Izabel. And sharing some great photos. Please contact the property directly should you wish to return to the Whitsundays. They can share our latest specials. Kind regards.

8/10 (良い)

Wynn

家族旅行
良かった点 : 設備とサービス、施設のコンディションと設備
Cute boutique style hotel in Airlie Beach town center. The room was small but clean and the amenities were nice. The balcony looks over a parking lot but has a nice view of the ocean. The town is bustling at night so the noise from music, etc is noticeable. Also there is some noise in the morning from trucks and such but not too bad during our stay. Great location for dining, shopping and just a short walk to the ferry building. The front desk staff were really nice and checkin/out was a breeze. Overall we had a great stay.
2023 年 11 月に 2 泊滞在
Sarah | Guest Experience at the atHotelgroup.comからの返信 (投稿日 : 2023 年 11 月 27 日)
Thank you for leaving your feedback, Wynn.

6/10 (普通)

Steven

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Property is in great location, close to everything!! Rooms are tiny
2023 年 10 月に 3 泊滞在
Sarah | Guest Experience at the atHotelgroup.comからの返信 (投稿日 : 2023 年 11 月 1 日)
We do love our location being in the "Heart" Airlie. Thank you for your stay, Steven.

8/10 (良い)

Ross

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The location was excellent.
2023 年 10 月に 3 泊滞在
Sarah | Guest Experience at the atHotelgroup.comからの返信 (投稿日 : 2023 年 10 月 24 日)
Thanks Ross. So glad you enjoyed being in the "Heart" of Airlie Beach.

10/10 (非常に良い)

Ariana

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Super clean room with great facilities. Really friendly staff who went above and beyond to make my stay as smooth as possible.
2023 年 10 月に 3 泊滞在
Sarah | Guest Experience at the atHotelgroup.comからの返信 (投稿日 : 2023 年 10 月 23 日)
Thank you, Ariana. Alison and her team with be thrilled to see your 10 out of 10 review. I am so glad they exceeded your expectations. Please contact them directly next should you wish to return to the Whitsundays. They can let you know of our current specials.

10/10 (非常に良い)

Harjinder

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Welcoming staff, excellent service and accommodation.
2023 年 10 月に 4 泊滞在
Sarah | Guest Experience at the atHotelgroup.comからの返信 (投稿日 : 2023 年 10 月 18 日)
Thank you Harjinder for the 5 out of 5 rating. Alison and her team will be thrilled to read. Please contact them directly should you wish to return to the Whitsundays.

10/10 (非常に良い)

Simon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great location and very nice hotel!
2023 年 10 月に 2 泊滞在
Sarah | Guest Experience at the atHotelgroup.comからの返信 (投稿日 : 2023 年 10 月 16 日)
Thank you Simon for the 5 out of 5 rating. We do love our location being in the "Heart" of Airlie. So glad you found the hotel to be nice. Be sure to contact Alison and her team directly should you wish to return to the Whitsundays.

8/10 (良い)

Glenn

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent location
2023 年 10 月に 5 泊滞在
Sarah | Guest Experience at the atHotelgroup.comからの返信 (投稿日 : 2023 年 10 月 17 日)
We do have an excellent location being in the "Heart" of Airlie beach's dining and entertainment. Please contact the property directly should you wish to return to the Whitsundays. Kindest regards, Sarah

10/10 (非常に良い)

Simon

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice spot, good rooms, and good location
2023 年 10 月に 2 泊滞在
Sarah | Guest Experience at the atHotelgroup.comからの返信 (投稿日 : 2023 年 10 月 12 日)
Thank you Simon for 5 out of 5. Nice spot, good rooms, and good location. You couldn't have been more precise.

8/10 (良い)

Gina

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Easy access to everything
2023 年 10 月に 6 泊滞在
Sarah | Guest Experience at the atHotelgroup.comからの返信 (投稿日 : 2023 年 10 月 9 日)
Thank you Gina for the 4 stars. We do love our location being in the "Heart" of Airlie Beach's dining and entertainment precinct. Please contact Alison and her team directly should you wish to return. They can share our latest specials.

6/10 (普通)

Tanya

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Bring earplugs. Apartments with water view is really a car park view. And the car park has a street sweeper and garbage truck at about 5am that seems to be the loudest one that has ever existed. Impossible to get a good sleep after a big night at magnums. Not great if a hangover is on the cards. Saving grace is everything else this place offers in its proximity to the lagoon and town, and the great staff.
2023 年 9 月に 2 泊滞在
Sarah | Guest Experience at the atHotelgroup.comからの返信 (投稿日 : 2023 年 10 月 3 日)
Tania, we appreciate you taking the time to leave your feedback. Sounds like you had a fun time in Airlie with Magnums being across the road from us. I'm sorry you were disturbed by the council workers. 5am is unacceptable. And I will follow up on that. We are lucky to be within walking distance to Boost Juice and multiple places you can get a good fry up for hangovers. And of course, a refreshing dip in the lagoon to feel alive again. Kindest regards, Sarah

10/10 (非常に良い)

Joan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location. Very clean and service from staff member was outstanding!
2023 年 9 月に 1 泊滞在
Sarah | Guest Experience at the atHotelgroup.comからの返信 (投稿日 : 2023 年 10 月 2 日)
Thank you, Joan. Alison, Neive and Dean will be thrilled to read you enjoyed your stay.

8/10 (良い)

Kaiden

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a great stay here. The ladies on the front desk were awesome. They were both friendly and helpful. The location of the place is unreal! (Car park can be a little noisy, however the view and location top that). Only issue we had was the bathroom had a fair bit of grime/mould in the shower.
2023 年 9 月に 2 泊滞在
Sarah | Guest Experience at the atHotelgroup.comからの返信 (投稿日 : 2023 年 9 月 29 日)
Thank you Kaiden. Alison and Neive are pretty awesome. I will pass your kind words onto them. Your feedback is appreciated, and I will follow up with our housekeeping team so we can strive to do better. Please contact the ladies directly should you wish to return. Kind regards, Sarah.

10/10 (非常に良い)

Joy

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 1 泊滞在
Sarah | Guest Experience at the atHotelgroup.comからの返信 (投稿日 : 2023 年 9 月 27 日)
Thank you, Joy. The team will be thrilled to read 10 out of 10. Please contact them directly should you wish to return.

6/10 (普通)

Anna

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
The picture advertised of the room is not the actual room. Ours was extremely small given the high price we paid. The balcony was extremely small also and describe the very noisy car park below.
2023 年 9 月に 1 泊滞在
Sarah | Guest Experience at the atHotelgroup.comからの返信 (投稿日 : 2023 年 9 月 25 日)
Thank you, Anna for taking the time to leave feedback. It is appreciated. I'm sorry you were unaware of our location being in the "Heart" of Airlie, opposite the council parking. I will investigate which photos are being shown by the third party you booked through to see what they are advertising.

10/10 (非常に良い)

Josh、Redlynch

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great room and place, unfortunately was not the room Wotif advertised to me.
2023 年 9 月に 3 泊滞在
Sarah | Guest Experience at the atHotelgroup.comからの返信 (投稿日 : 2023 年 10 月 31 日)
Thank you Josh for your 5 out of 5 rating. Could you possibly send me the room description Wotif are selling please? That way I can have our sales team follow up on what a third party is advertising to avoid disappointment for future guests. Kind regards, Sarah feedback@athotelgroup.com

8/10 (良い)

Hylton

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property is fantastically situated in Airlie town. Nice and clean, stylish accommodation. Staff were very polite and helpful. The “gallery “ portion of the hotel could use some help and extension into the rooms to complete the “arty” experience. Seaside car park section of the hotel is very noisy early mornings due to trucks and services. Will use again.
2023 年 9 月に 6 泊滞在
Guest Service Teamからの返信 (投稿日 : 2023 年 9 月 14 日)
Hi Hylton, thank you for staying with us and for taking the time to write such a thoughtful review. We appreciate your feedback regarding the gallery and will discuss this idea. It is unfortunate that the car park was noisy during your stay. Thanks again and we hope you enjoy the rest of your travels in Australia.

2/10 (非常に不満)

Sean

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A joke to describe as luxury
If by “boutique” the owners mean tiny then this is the only thing they are telling the truth about. This is probably the smallest hotel room I’ve ever stayed in and it was $300 per night. Upon arriving it smelt like poo. The bathroom has shutters separating from the bedroom so you can hear and smell everything. Appalling uncomfortable bed and shocking pillows. I advise bringing a neck brace for the next day. This “luxury” hotel overlooks a car park so you won’t get a wink of sleep due to the party goers coming and going all night. The operators of this hotel have single handedly dropped the tourism standard for the whole town of Airlie. Nothing luxury or boutique here.
2023 年 8 月に 1 泊滞在
Sarah | Guest Experience at the atHotelgroupからの返信 (投稿日 : 2023 年 8 月 26 日)
Sean I'm sorry to read we didn't meet your expectations at the "Heart" Hotel. There is of course two side to every story. Your feedback is appreciated. And I will pass on to the team. The same team who went above and beyond to accommodate your late arrival, last-minute, third-party booking. Kindest regards.

10/10 (非常に良い)

Brian

2023 年 7 月に 1 泊滞在
Sarah | Guest Experience at the atHotelgroupからの返信 (投稿日 : 2023 年 8 月 19 日)
Thank you, Brian. We hope to welcome you again.

10/10 (非常に良い)

Kenneth

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We had a wonderful weekend stay at The Heart Hotel. Will definitely be back.
2023 年 7 月に 2 泊滞在
Sarah | Guest Experience at the atHotelgroupからの返信 (投稿日 : 2023 年 8 月 19 日)
Thank you, Kenneth. Be sure to contact us for current specials should you return.

8/10 (良い)

Alison

カップルで旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
This is a wonderful location to stay in Airlie Beach. It's right in the heart of the township, with all that Airlie has to offer at your fingertips. The staff were very friendly and always around to answer any questions we had. There was a partial water view however, the hotel is located right on a busy carpark that stands between the property and the sea. It is very noisy in the mornings, as vehicles and trucks come and go from 6am. There are extremely limited hotel amenities as such, so that's why I rated that part as poor. We stayed for 3 nights and the only attention our room had was the bed was made once. Admittedly we did ask for no cleaning on the first day. After that, water was not replaced and glassware etc was not cleaned. Overall the room was good however, the cost was very high for the hotel offerings.
2023 年 7 月に 3 泊滞在
Sarah | Guest Experience at the atHotelgroupからの返信 (投稿日 : 2023 年 8 月 19 日)
Thank you for your feedback, Alison. It is appreciated. I will pass on to the housekeeping team who are normally very thorough. I'm happy to hear our guest services team were friendly.

10/10 (非常に良い)

Tammy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice central location close to lagoon, restaurants and marina.
2023 年 7 月に 7 泊滞在
Sarah | Guest Experience at the atHotelgroupからの返信 (投稿日 : 2023 年 8 月 19 日)
We do love our location in the "Heart" of Airlie. So glad you did too. Thank you from the team.

2/10 (非常に不満)

Pauline

2023 年 6 月に 2 泊滞在
Sarah | Guest Experience at the atHotelgroupからの返信 (投稿日 : 2023 年 8 月 19 日)
I'm sorry we did not meet your expectations, Pauline. I hope you mentioned something to our team as so we can only strive to do better with feedback.

6/10 (普通)

John

2023 年 6 月に 1 泊滞在
Jeff Aquilina - Managing Directorからの返信 (投稿日 : 2023 年 6 月 26 日)
Hi John,Thank you for your review, hope you can visit us again soon.Kind regards Jeff Aquilina - Managing Director

8/10 (良い)

Leanne

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Right in the heart of Airlie Beach
2023 年 5 月に 3 泊滞在
Jeff Aquilina - Managing Directorからの返信 (投稿日 : 2023 年 6 月 26 日)
Dear Leanne,Thank you for your lovely review, so pleased you enjoyed our central location. Hope you can visit us again.Kind regards Jeff Aquilina - Managing Director

10/10 (非常に良い)

Zoey

2023 年 5 月に 1 泊滞在
Jeff Aquilina - Managing Directorからの返信 (投稿日 : 2023 年 6 月 26 日)
Hi Zoey,Thank you for your stunning 5 out of 5 review, so pleased you enjoyed your stay. Hope you can visit us again soon.Kind regards Jeff Aquilina - Managing Director

10/10 (非常に良い)

Jason

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very comfortable - I always enjoy staying
The Heart Hotel is a beautiful boutique hotel. Though some complain the rooms are small, they are very comfortable and well appointed. Buttons and remotes control everything so no need to get out of bed! Nice shower and toiletries. I've stayed several times and always enjoyed the convenient location and the rooms.
2023 年 4 月に 1 泊滞在
Nicoleからの返信 (投稿日 : 2023 年 5 月 23 日)
Thank you for your review and staying with us.Kind regards,NicoleGuest Services Agent

6/10 (普通)

Colin

2023 年 4 月に 1 泊滞在
Jeff Aquilina - Managing Directorからの返信 (投稿日 : 2023 年 6 月 26 日)
Dear Colin,Thank you for your review, ideally we aim to score greater than 3 out of 5, if you had an opportunity to provide any further feedback, we would be grateful. Hope you can visit us again.Kind regards Jeff Aquilina - Managing Director

4/10 (不満)

Brianne

カップルで旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
the room was extremely unclean. other than that it was alright.
2023 年 4 月に 3 泊滞在
Nicoleからの返信 (投稿日 : 2023 年 5 月 23 日)
Thank you for your review and staying with us.

10/10 (非常に良い)

CARLOS W

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Prático e ótima localização
A estadia foi ótima. O quarto é pequeno mas funcional. A sacada é agradavel. E a localização muito boa.
2023 年 4 月に 4 泊滞在
Nicoleからの返信 (投稿日 : 2023 年 5 月 23 日)
Thank you for your review and staying with us.

2/10 (非常に不満)

Andrea

2023 年 4 月に 1 泊滞在

10/10 (非常に良い)

Peter、TOWNSVILLE CITY

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 4 月に 1 泊滞在