施設の正面
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コスモ オン バンクの口コミ

2.5 out of 5
コスモ オン バンク
25 Bank Street, Adelaide, SA

口コミ

5.2
評価 10 - 266 件の口コミ中 21 件が非常に良い" "
評価 8 - 266 件の口コミ中 55 件が良い" "
評価 6 - 266 件の口コミ中 48 件が普通" "
評価 4 - 266 件の口コミ中 55 件が不満" "
評価 2 - 266 件の口コミ中 87 件が非常に不満" "

5.2/10

清潔度

7.0/10

スタッフとサービス

4.6/10

設備とサービス

4.4/10

施設のコンディションと設備

4.6/10

環境への配慮

口コミ

10/10 (非常に良い)

JUNKO

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
They updated the room. That is why more comfortable than last stay.
2024 年 4 月に 1 泊滞在
Abbeyからの返信 (投稿日 : 2024 年 5 月 3 日)
Hello Junko,I am happy to hear once your room was upgraded your stay was more enjoyable. We are currently upgrading our hotel so hopefully next time you will enjoy your stay even MORE!

4/10 (不満)

Mitsuyoshi

気になった点 : 施設のコンディションと設備
2024 年 1 月に 3 泊滞在
Jasonからの返信 (投稿日 : 2024 年 3 月 6 日)
Hi Mitsuyoshi,Thanks for taking the time to leave a review of your stay. If you have any questions or queries, please dont hesitate to ask

4/10 (不満)

宿泊されたお客様

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
安価でロケーションは良いが施設は古く衛生的でない
繁華街にあり食事処も近くにたくさんあるため便利は良い。空港からのバスも近くに止まる。だが、施設はとても古く衛生的でない。基本的にベッドメイクやタオル類の交換は無い。フロントに頼めばやってくれるようだが、そもそもフロントのスタッフが居ないことが多い。「タオルを換えてくれ」と頼んだらバスタオルとバスマットのみでハンドタオルの交換は無かった。トイレは洗浄のボタンをうまく扱わないと水が流れっぱなしになる。バスルームのドアを開けたままシャワーを使うと煙感知器が作動するので絶対に閉めて使え（警報が鳴ったら罰金800ドル）と書いてある。シャワーの水量は極めて少ない（どうも部屋によって違うようだ）。ドアの鍵も極めて旧式で、貴重品は必ず身に着けて外出すべきだ。「安い」というだけが取り柄のホテルである。
2022 年 12 月に 4 泊滞在

10/10 (非常に良い)

Deanna

Location was convenient for what we needed.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Michael

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Convince
Conveniently located to central Adelaide’s attractions, good budget stay
2024 年 2 月に 1 泊滞在
Jasonからの返信 (投稿日 : 2024 年 2 月 18 日)
Hi Micheal,Thanks for taking the time to review your stay with us! We're glad you had a great time! We hope to see you again soon!

2/10 (非常に不満)

Dimuthu

2024 年 1 月に 3 泊滞在

4/10 (不満)

Annilise、Huntington Beach

2024 年 1 月に 3 泊滞在

2/10 (非常に不満)

Michael

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Bad bad bad
Dirty, lift didn’t work, not clean
2024 年 1 月に 5 泊滞在
Jasonからの返信 (投稿日 : 2024 年 3 月 6 日)
Hi Micheal,We're sorry that the lift didnt work during your stay here. Unfortunately they are quite old, and parts a little scarce. We have since rectified this issue.

6/10 (普通)

ebony

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
If you want to save money this place is ok, but make sure you bring ear plugs as it's very noisy. It's clean and comfortable and located close to everything. If you can afford more money I'd stay somewhere else but but if trying to save it's ok, still over priced for what it is though. Staff were polite and professional.
2023 年 12 月に 3 泊滞在

8/10 (良い)

Anthony

出張
良かった点 : 清潔度
Very good value accomodation only 250 m from Adelaide Convention Centre. Room was spacious and clean, everything worked, suited me fine. Front entrance and reception area let the impression down.
2023 年 11 月に 2 泊滞在

2/10 (非常に不満)

Josh

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Even just as a "place to sleep", it didn't fulfil requirements - a lack of double glazing and way too close to nightlife district meant no sleep on a couple of nights.
2023 年 10 月に 6 泊滞在

2/10 (非常に不満)

Carol

グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Location was good for our needs. Property very run down and in need of repairs, compared to photos on booking site. Wasn’t cleaned very well. Weekend staff very incompetent, was pleasant enough but slow and made mistakes.
2023 年 10 月に 2 泊滞在

2/10 (非常に不満)

Megan

グループ旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 1 泊滞在

2/10 (非常に不満)

John

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Poor quality office conversion into hotel space. Noisy Nightclub area of City, not suitable for family accommodation.
2023 年 9 月に 1 泊滞在

6/10 (普通)

宿泊されたお客様

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Accommodation dated, room smelt like urine. No microwave/cutlery or utensils. Paint peeling in bathroom and bathroom door had patches all over it.
2023 年 9 月に 1 泊滞在

4/10 (不満)

Anton

出張
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Location and noise was the worst.. Right above the alley where people are yelling and screaming overnight on multiple occasions, no soundproofing on the windows and daytime the room is overheated by direct sunlight with minimal blind/curtains avail.. Staff were excellent, friendly and helpful..
2023 年 9 月に 2 泊滞在

4/10 (不満)

Ryan

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lights wouldn’t work in room apart from two bedside lamps. Mentioned this to reception (Steve) and was told someone would be up shortly to have a look. I stayed 2 nights and no one came!! Left the hotel to grab myself something to eat and was asked by two random people to go and see their mate on level 4 for them and grab them some stuff as the reception would not let them inside! If you have a family or kids of any age I very much discourage using this place for accommodation. People running through the hallways at all hours of the night/morning, mould and squashed flies on the bathroom walls. Yep I won’t be going back ever!!!!
2023 年 9 月に 2 泊滞在

2/10 (非常に不満)

Cameron

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The broken window of the vacant reception and the reek of vomit in the lift should be a warning to back away. Ceiling tiles broken, flickering fluro tubes, a smashed ironing board, leaking toilet that refilled every 20min, paper thin curtains that cover some of these window and peeling paint on the rest, patrons off their heads on drugs raiding the vending machine downstairs - the list goes on. And just so noisy from inside and out. The cleaners had made an effort to do the traditional fold the triangle on the toilet paper for the five squares left on the roll... But on the plus side the linen was clean and the bed was comfortable enough.
2023 年 9 月に 2 泊滞在

2/10 (非常に不満)

Renee

グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Walked in to check in front reception windows broken, staff looked terrible. Property was disgusting. Went to my room and there was no way i was sleeping in that bed. I ended up walking with my bags and booking into another hotel. That place is an absolute dive do not stay
2023 年 8 月に 1 泊滞在

8/10 (良い)

Gikenyi Nchafatso

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Convenient location close to the Railway Station and Adelaide Convention Centre
2023 年 8 月に 3 泊滞在

6/10 (普通)

Anthea

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Very basic hotel with a convenient location.
I visited Adelaide for an exhibition at the AGSA and booked this hotel as it was close & affordable. I can understand why some people might have given it 2 stars. It's definitelly in need of some TLC and there are pretty much no facilities. Not even a toilet in reception, so you need to go before you check out. I was on the 4th floor and didn't have any of the noise issues others have mentioned. It was a Wednesday night however, and the streets were pretty quiet. It might be worse on a weekend. The staff were friendly enought. The location is definitely the best thing about this hotel. It served it's purpose for my needs on this visit.
2023 年 8 月に 1 泊滞在

2/10 (非常に不満)

Jarred

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Would not recommend this property to anyone
2023 年 8 月に 1 泊滞在

10/10 (非常に良い)

edith

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
La alfombra está muy sucia y hay mucho ruido en la calle ya que es una zona de bares
2023 年 7 月に 1 泊滞在

2/10 (非常に不満)

Becky

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Noise from outside was terrible. Lights didnt work in bedroom and no blinds in sitting area. Sheets were clean and shower wasnt too bad.
2023 年 7 月に 1 泊滞在

2/10 (非常に不満)

MARTIN

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
Key Fob scan did not work for after hours entry. TV did not work, probably remote batteries flat. Hot water ran out.
2023 年 6 月に 1 泊滞在

10/10 (非常に良い)

Kyle

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
A very nice stay for 2 nights
2023 年 6 月に 2 泊滞在

4/10 (不満)

宿泊されたお客様

出張
気になった点 : 清潔度、施設のコンディションと設備
Stay was ok, disappointing on cleanliness of the room along with no room cleaning for the entire stay.
2023 年 6 月に 3 泊滞在

4/10 (不満)

Caitlin

2023 年 5 月に 1 泊滞在

8/10 (良い)

Michael

良かった点 : 清潔度、スタッフとサービス
Location was good
2023 年 5 月に 1 泊滞在

2/10 (非常に不満)

Heath、Niddrie

気になった点 : 清潔度、施設のコンディションと設備
I didn't really enjoy my stay here due to the all-night noise coming from the street below. I was on the fourth floor but could hear people on the street below screaming all through the night. It made it difficult to sleep and relax. Also the facilities in the room were very outdated and in need of repair - power sockets hanging out of walls and stickey tape covering cracks in the windows for example. Probably the worst hotel I've ever stayed in. The staff were nice to deal with but the hotel itself was very poor.
2023 年 5 月に 3 泊滞在

2/10 (非常に不満)

Caleb

出張
気になった点 : 清潔度、施設のコンディションと設備
The location of this property being in the CBD is the only benefit. It is very old, very very very run down, and a lot of drunk people congregate immediately outside the door. They’re abusive and hostile towards people coming in and out. The place is very very dirty, the lighting doesn’t work properly, hot water in the shower lasts only a few minutes, the windows aren’t properly sealed so it is very very very noisy inside. Arrived late and was left in the street (along with 5 or 6 others) for around fifteen minutes trying to contact staff to let us in. There are a lot of reasons why I will never stay here again.
2023 年 5 月に 2 泊滞在

4/10 (不満)

Sidnee

家族旅行, グループ旅行
気になった点 : 設備とサービス、施設のコンディションと設備
Booked two twin rooms for a small group, One room had a a/c that kept making this loud clicking noise on or off and the second rooms toilet didn't flush properly and the fan in the bathroom didn't work at all. The roof was starting to sag in the rooms and some windows had taped up cracks. Due to location you'd expect some sound from the streets at night but even then you'd expect some quietness due to the walls and being multiple floors up (I've stayed at other places around this area with no issues) but the walls were too thin to drown out any noise making sleep extremely hard. The price paid for these rooms were not at all worth it, they were probably worth half the price at most.
2023 年 4 月に 1 泊滞在

2/10 (非常に不満)

Anissa

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Pictures did not match the real horror of the property.
2023 年 4 月に 2 泊滞在

6/10 (普通)

Peter

2023 年 4 月に 3 泊滞在

2/10 (非常に不満)

Calvin

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The room was not made up even when we checked in at 3.30pm There was no cold water for the hand basin...none!! Bathromm floor was dirty. Most surfaces were dusty. The window blinds that were down could not be raised, those that were up could not be lowered. A rat hole.........
2023 年 4 月に 1 泊滞在

6/10 (普通)

Michaela

カップルで旅行
良かった点 : 清潔度
The picture is certainly not what it seems, the rooms are very outdated but clean and the beds are comfortable. It is in the center of town but not much can be seen through the very dirty windows. the air-conditioner worked fine but I like to open a window once in a while. there was nowhere to hang any of my cloths ( no hooks on the wall, no wardrobe or even a coat hanger), no lounge (like the pic) but a desk and one chair. biggest problem is the night club underneath after 4 hours of the same beat coming through the floor it got a bit excausting
2023 年 3 月に 4 泊滞在

6/10 (普通)

Nonceba

気になった点 : 清潔度、施設のコンディションと設備
I get budget accommodation but really this place needs a deep clean and a little extra love! I was on 6th floor but was still so noisy i had to check the windows twice because i thought one might have been open - none were. Very dusty on lamp stand and hairdryer but other surfaces wiped down so cleaner just needs to take more care and do their job properly. Issue with Expedia price not showing up when i checked in so was overcharged for room but thankfully they refunded most of the difference when i went back and asked for it. Bathroom just needs a clear mirror - not a tinted one!
2023 年 3 月に 1 泊滞在

6/10 (普通)

Charles

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Not a place I'd take.my family. Location was great near the casino & Hindley st entertainment. I paid about $130 which is ok for the loaction. No wardrobe and no cupboard for coffee kettle. Saying it needs a refurbish would be 30 years late. Homeless people downstairs. Good place to stay for $130 for a single guy. Room worse than on website. Staff good. Id stay there again for $130 to save money.
2023 年 3 月に 1 泊滞在

6/10 (普通)

JUSTIN

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
the bed was nice and comfortable even if it was two singles pushed together. other than that the walls had holes in them, pain was peeling, overall cleanliness was not there for the price it costs a night they could afford to repair the building
2023 年 3 月に 2 泊滞在

8/10 (良い)

Bonnie

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Make no mistake, this hotel is tired. Nevertheless, the staff are very helpful and the location is the best! We were in Adelaide for the festival and loved that we could walk straight out to get a tram or a scooter and be at Womad in less than 10 mins. It can be quite noisy at night as much of the nightlife is just nearby in Hindley St and the bathroom was a nostalgic throwback to my 1980s share house (complete with flamingo shower curtain). Don't stay expecting modern facilities with generic artwork, but if you are happy with the best location in town at a cheap and cheerful rate, go for it!
2023 年 3 月に 4 泊滞在

2/10 (非常に不満)

Emily

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
2023 年 3 月に 1 泊滞在

2/10 (非常に不満)

DAVID

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Dirty Bathroom
The bathroom was fithy, the floor had grease foot prints all over it. The air conditioner fan speed didn’t work - it was on or it was on full speed. I was there on a work trip and there was no desk in the room. The walls were dirty and marked. I advised the receptionist about the bathroom and the desk and was told the Delux room has a desk and that she would notify her boss about the bathroom - no offer to clean it. For $160 a night the photos posted are very understated- definitely do not stay here.
2023 年 2 月に 1 泊滞在

4/10 (不満)

Greg J

グループ旅行
No sleep!
Pros: roomy, close to central town. Good beds, linen, towels. Sink, kettle with tea and coffee and cups, small fridge Cons: inefficient air con, bedrooms did not cool off much. Very noisy with ANY street noise which was often. Interfered with sleeping. No utensils, plates, knives, forks.. Expensive for what you got, nearly $2000 for 6 nights
2023 年 1 月に 6 泊滞在
Abbeyからの返信 (投稿日 : 2023 年 2 月 21 日)
Hello Greg J, We are happy to hear you enjoyed the coffee and tea and had no issues with the beds. Sadly the street noise isn't something we can control but being on a higher level can defiantly help this issue. We are also looking at upgrading the aircons so hopefully your next stay will be much cooler. We as of a week or 2 ago do have recyclable utensils at reception (forks and spoons) but I will defiantly mention recyclable plates and knifes too :)

2/10 (非常に不満)

Stuart

2023 年 1 月に 1 泊滞在

2/10 (非常に不満)

Tammy

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Awful! The room was dirty. It did NOT look like the photos online. The price did not match the quality of the room. The service was terrible. We did not feel safe going in to the property.
Abbeyからの返信 (投稿日 : 2023 年 2 月 21 日)
Hello Tammy, We apologise for your unhappy experience we are looking into upgrading the rooms so the quality should be much better next time. We are so sorry to hear about your concern for safety we hope next time we can make you feel more comfortable and safe. :)

2/10 (非常に不満)

Adam

グループ旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
No air conditioning, terrible condition of the rooms, staff was nice though
Abbeyからの返信 (投稿日 : 2023 年 2 月 21 日)
Hello Adam, We apologise for the air conditioning they are quite old and in definite need of upgrading which is something we are looking into. We hope next time we can make your stay more enjoyable :)

10/10 (非常に良い)

COLIN

2022 年 12 月に 1 泊滞在
Abbeyからの返信 (投稿日 : 2023 年 2 月 21 日)
Hello Colin, We are happy to hear you enjoyed your experience. We hope to see you next time :)

4/10 (不満)

Mohammed

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
In the city but parking and staff are not helpful
Abbeyからの返信 (投稿日 : 2023 年 2 月 21 日)
Hello Mohammed, We apologise for our staff not being very helpful. Our parking tickets (with Wilsons parking on Hindley) are 25 per 24hs you can purchase these from reception. You are also able to come and go as you please in Wilsons parking. :)

2/10 (非常に不満)

Brielle

カップルで旅行, 家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Disgusting, drug riddled. Requesting a refund and the company is just being so painful! Pur room literally had a drug baggie in it! All photos as proof have been taken.
Abbeyからの返信 (投稿日 : 2023 年 2 月 21 日)
Hello Breille, We apologise for your issues with getting a refund. If you send us an email I will talk to my manager and see if we can get that moved along for you. We also apologise for the poorness of the rooms. We will make sure housekeeping is taking extra care in their rooms and are making them as clean as possible. We are also looking at upgrading our rooms so hopefully next time your stay is more enjoyable :)

2/10 (非常に不満)

Kane

カップルで旅行, グループ旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Do not stay here if you expect to sleep well. Dirty windows face directly onto the busiest street in town with absolutely zero sound reduction. Horrible dated rooms, blinds tattered/broken/falling apart. Great location with nice staff, but as a hotel this is two huge thumbs down and you can do much better for a similar price nearby.
Abbeyからの返信 (投稿日 : 2023 年 2 月 21 日)
Hello Kane, We are looking at upgrading the rooms so hopefully next time your stay will be most enjoyable. Being on a higher level can defiantly help with the outside street sound. Sadly it isn't something we can change but we will try to help in anyway we can :)