Abu Galoum

Staff members, food, and services were excellent I will definitely come back again to this hotel and stay.

I had coordinated for a transport from the airport but was told once I arrived that they could not accommodate us. We had to get a taxi that dropped us over half a mile from the hotel. My wife was not happy as we had to walk down a dark street with all of our luggage. The next day my daughter had come to visit and she was going to change in our room to go on a snorkeling trip. The front desk made a big deal about not allowing guests even though I offered to pay extra. The manager finally agreed to allow her to come to the room but made it clear that she couldn't eat or drink anything. I wouldn't stay here again as there are plenty of other options in the areal.

Everything was ok except my check in process was horrible and it took me more than 40 minutes. This was brought to you on the time with the whole details yet no action has been taken and no feedback has been received. I am so disappointed that Expedia treated her loyal client in such way.