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グランド ハイアット アブダビ ホテル アンド レジデンシーズ エミレーツ パールの口コミ

5 out of 5
グランド ハイアット アブダビ ホテル アンド レジデンシーズ エミレーツ パール
Corniche W St, Abu Dhabi, Abu Dhabi

口コミ

9.2

とても素晴らしい

評価 10 - 356 件の口コミ中 254 件が非常に良い" "
評価 8 - 356 件の口コミ中 68 件が良い" "
評価 6 - 356 件の口コミ中 19 件が普通" "
評価 4 - 356 件の口コミ中 8 件が不満" "
評価 2 - 356 件の口コミ中 7 件が非常に不満" "

9.4/10

清潔度

9.2/10

スタッフとサービス

9.2/10

設備とサービス

9.4/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

8/10 (良い)

Hitoshi

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
スタッフも親切で快適に過ごせました
2022 年 8 月に 2 泊滞在
Polina Arzamastseva-Guest Relations managerからの返信 (投稿日 : 2022 年 8 月 14 日)
Dear Hitoshi, I am glad to hear that you enjoyed your stay in our iconic hotel. Thank you for taking the time to share your wonderful experience, I hope to welcome you for another stay again soon. Sincerely, Guest Relations Manager Polina Arzamastseva

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
BEST view in town!!
2020 年 8 月に 1 泊滞在
Grand Hyatt Abu Dhabi Front Office Teamからの返信 (投稿日 : 2021 年 5 月 26 日)
Dear Guest, Thank you for your kind words and review of The Grand Hyatt Abu Dhabi Hotel and Residences Emirates Pearl. We are glad to hear that you enjoyed your stay here with us and very much appreciate that you have taken time out of your schedule to post this wonderful review. We hope that upon your next visit to Abu Dhabi, we here at The Grand Hyatt Abu Dhabi will be your choice of hotel and hope that we can further exceed your expectations. Kindest regards, Ashutosh Jha Rooms Division Manager

6/10 (普通)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、施設のコンディションと設備
同価格帯のアブダビ、ドバイにUAE系列のホテルに比べるとサービスが良くない（合理的） ホテル自体は悪くないが、欧米的な体験のため、わざわざアブダビでこのホテルに泊まる必然性はないと感じた。
2020 年 2 月に 3 泊滞在
Ashutosh Jha, Rooms Division Managerからの返信 (投稿日 : 2020 年 2 月 28 日)
グランドハイアットアブダビホテルアンドレジデンシズエミレーツパールについて、親切な言葉とレビューをありがとうございます。 ここでの滞在を楽しんでくださったことをうれしく思います。また、この素晴らしいレビューを投稿するためにスケジュールから時間を割いていただいたことに感謝します。 アブダビへの次回のご訪問時に、ここグランドハイアットアブダビがお客様のホテルになり、お客様の期待をさらに上回ることを願っています。

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
文句なしのクオリティ
ロケーションもよく、朝食バイキングのクオリティは素晴らしいものでした。日本語が話せるスタッフはいませんが、親切丁寧で非常に満足しています。
2019 年 12 月に 4 泊滞在
Ashutosh Jha, Rooms Division Managerからの返信 (投稿日 : 2020 年 2 月 26 日)
グランドハイアットアブダビホテルアンドレジデンシズエミレーツパールについて、親切な言葉とレビューをありがとうございます。 ここでの滞在を楽しんでくださったことをうれしく思います。また、この素晴らしいレビューを投稿するためにスケジュールから時間を割いていただいたことに感謝します。 アブダビへの次回のご訪問時に、ここグランドハイアットアブダビがお客様のホテルになり、お客様の期待をさらに上回ることを願っています。

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
アブダビを満喫できるホテル
2019 年 1 月に 2 泊滞在
Christine Zoughaib, Director of Marketing & PRからの返信 (投稿日 : 2019 年 1 月 30 日)
当ホテルのレビューを投稿いただき誠にありがとうございました。当ホテルでのご滞在をお楽しみいただけたとのこと、大変嬉しく存じます。 当ホテルでは、お客様に満足いただけるご滞在を提供できるようスタッフ一同尽力しており、お客様からのフィードバックを貴重なご意見として参考にさせていただいております。またのご利用をお待ち申し上げております。

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
場所はいいのに残念なインターネット
インターネットの状態が悪く、非常に困った。勝手に切れてしまう、とにかく遅い。
2018 年 11 月に 1 泊滞在
Christine Zoughaib, Director of Marketing & PRからの返信 (投稿日 : 2018 年 12 月 17 日)
感谢您坦诚的评价。您近期的住宿体验未达到您的期望，我们对此深感抱歉。我们非常感谢您给出的评价，我们会与我们的团队分享这些信息，以便对服务做出改进。我们诚挚期望未来能有机会欢迎您再次光临我们的酒店，以便让我们为您奉上更好的服务。

10/10 (非常に良い)

Salem

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
The staff is so good and friendly
2024 年 4 月に 1 泊滞在
Guest Relations Managerからの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Salem,Thank you for taking the time to share your wonderful experienceI am delighted to hear your stay with us exceeded your expectations and are pleased to hear that the customer service experience extended by our team left a positive impression on you.Thank you for choosing Grand Hyatt Abu Dhabi for your stay and I hope to welcome you for another stay again soon.Sincerely,Polina Arzamastseva

10/10 (非常に良い)

Michael

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 7 泊滞在
Guest Relations Managerからの返信 (投稿日 : 2024 年 4 月 12 日)
Dear Michael,I am glad to hear that you enjoyed your stay in our iconic hotel.Thank you for taking the time to share your wonderful experience, I hope to welcome you for another stay again soon.Sincerely,Polina Arzamastseva

10/10 (非常に良い)

Leopoldo

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent in all ways! Will be back
2024 年 4 月に 3 泊滞在
Guest Relations Managerからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Leopoldo,Thank you for sharing your excellent stay experience.We are happy to know that we had a chance to take care of you and make your stay memorable.We are looking forward to welcoming you in our hotel again to make your stay even better.Sincerely,Polina Arzamastseva

10/10 (非常に良い)

Eddie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Guest Relations Managerからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Eddie,Thank you for taking the time to rate and share your recent stay experience.We are happy to know that you truly enjoyed it, and we are looking forward to welcoming you in our hotel again to make your stay even better.Sincerely,Polina Arzamastseva

10/10 (非常に良い)

Matthew

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Absolutely incredible hotel within an amazing location, just footsteps to the Qasr Al Watan, Emirates Palace, Founders Memorial, Corniche, and Marina Mall. The hotel itself cannot be faulted, with friendly staff, great views, and an opulent interior. If possible, add the buffet breakfast and dinner as this is an experience in itself. Of all of our travels, this hotel takes the top spot. P.s great for families too, our toddler has had an amazing time.
2024 年 3 月に 3 泊滞在
Guest Relations Managerからの返信 (投稿日 : 2024 年 4 月 4 日)
Dear Matthew,Thank you for taking time to provide us with your stay experience. We are happy to hear that you enjoyed your stay and we had a chance to make it pleasant for you.We are looking forward to seeing you again with us.Sincerely,Polina Arzamastseva

10/10 (非常に良い)

Jay

2024 年 3 月に 2 泊滞在
Guest Relations Managerからの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Jay,I am glad to hear that you enjoyed your stay in our iconic hotel.Thank you for taking the time to share your wonderful experience, I hope to welcome you for another stay again soon.Sincerely,Polina Arzamasteva

10/10 (非常に良い)

Miguel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
A
2024 年 3 月に 4 泊滞在
Guest Relations Managerからの返信 (投稿日 : 2024 年 3 月 27 日)
Dear Miguel,Thank you for your time to rate your recent stay with us.We happy to know that you are truly enjoyed your stay and we are looking forward to having you as our guest again.Sincerely,Polina Arzamastseva

10/10 (非常に良い)

FRANCOISE

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Magnifique hôtel et chambre avec une vue sublime
2024 年 3 月に 4 泊滞在
Guest Relations Managerからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear FRANCOISE,Thank you for sharing your great experience with us.We are happy to know that you truly enjoyed the view and hotel facilities.We are looking forward to welcoming you in our hotel again to make your stay even better.Sincerely,Polina Arzamastseva

10/10 (非常に良い)

Yasin

2024 年 2 月に 2 泊滞在
Guest Relations Managerからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Yasin,Thank you for taking time to share and to rate your recent stay experience.We are happy to know that you truly enjoyed your stay and we are looking forward to welcoming you in our hotel again to arrange your time here even better.Sincerely,Polina Arzamastseva

4/10 (不満)

Nilesh Shantilal

気になった点 : 施設のコンディションと設備
Aq
2024 年 2 月に 7 泊滞在
Guest Relations Managerからの返信 (投稿日 : 2024 年 3 月 9 日)
Dear Nilesh Shanilal,Thank you for taking time and sharing your recent stay experience with us.Could we please provide more information regarding your stay, which will allow us to serve our guests better in the future.We are looking forward to your reply.Sincerely,Polina Arzamastseva

8/10 (良い)

EL-HADJ

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Un hôtel avec un lobby majestueux, à la propreté irréprochable et le personnel est juste formidable et réactif. Le seul bémol, c’est le mobilier dans les suites qui est vieillot et légèrement dégradé, ça mériterait un coup de modernité.
2024 年 2 月に 4 泊滞在
Guest Relations Managerからの返信 (投稿日 : 2024 年 3 月 2 日)
Dear EL-HADJ,Thank you for taking time and sharing your recent stay expereince.We are pleased to hear that you truly enjoyed your stay and we are looking forward to welcoming you in our hotel again to make your stay even better.Sincerely,Polina Arzamastseva

10/10 (非常に良い)

Maurice

出張, カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel is very nice, it is right next to the towers that was in the Fast and the Furious 9 film. It has several nice swimming pools, and a beach front.
2024 年 2 月に 3 泊滞在
Guest Relations Managerからの返信 (投稿日 : 2024 年 3 月 2 日)
Dear Maurice,We are pleased to hear that you truly enjoyed your stay and thank you for taking the time to share your recent stay experience with us.We are looking forward to welcoming you in our hotel again to make your stay even better.Sincerely,Polina Arzamastseva

8/10 (良い)

Aynur

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Grandiose Aussicht mit Balkon. Die Einrichtung ist einwandfrei, neu(artig) und sauber. Das grosse Bad mit freistehender Badewanne, zwei Lavabos, Duschabteil und getrenntem WC plus Ankleidezimmer ist toll! Die Betten sind sehr bequem und absolut sauber. Das Frühstücksbuffet ist reichhaltig. Daher 5*. ABER der Service am Pool und Strandabschnitt, welcher sehr klein und das Wasser trüb ist, ist schlecht. Es wird nicht abgeräumt, so dass Elstern/Raben? belagern und der Essensmüll herumfliegt. Auch scheinen die Servicemitarbeiter dort nicht sehr motiviert zu sein. Wer einen Badeurlaub möchte, sollte sich das überlegen. Man kann nicht am Strand schwimmen und der Swimmingpol ist für Kindergrösse ausgerichtet, also nicht tief. Die Massageangebote sind top! Ganz besonderes Danke an Djedje (Name hoffentlich richtig geschrieben?). Es war die beste Anwendung, die ich je hatte und es waren nicht wenige! Sie hat sehr viel Geduld, Respekt und Fachwissen. Exzellente Mitarbeiterin für das Hotel! Das Gym ist super gut ausgestattet. Der SPA-Bereich exzellent sauber und die Angestellten super freundlich und zuvorkommend. Schade, dass der Service am Pool so mangelhaft ist, passt überhaupt nicht in das Ambiente. Ansonsten ist das Hotel auch sehr gut für Familien mit Kindern und als Ausgangspunkt für Ausflüge. Das Emirates Palace ist gleich gegenüber und die Etihad Towers kann man als direkte Nachbarn gut betrachten und besuchen.
Guest Relations Managerからの返信 (投稿日 : 2024 年 2 月 24 日)
Dear Aynur,Thank you for taking the time to share your valuable feedback with us which allows us to better serve our guests in the future.We are delighted to hear that you are truly enjoyed your stay with us. We hope to welcome you back in the near future for another opportunity to showcase our truly outstanding standards.Sincerely,Polina Arzamastseva

2/10 (非常に不満)

Thomas

小さなお子様連れの家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
There is a lot of work and potential of improvement for GM Ashwini Sequeira.
2024 年 2 月に 8 泊滞在
Guest Relations Managerからの返信 (投稿日 : 2024 年 2 月 24 日)
Dear Thomas,We appreciate you taking the time to reach out and share your valuable feedback with us. Could we please request that you share more details regarding your experience? With additional information, the respective managers and directors can review and action accordingly.We hope to hear from you and to welcome you back in the near future for another opportunity to showcase our truly outstanding standards.Sincerely,Polina Arzamastseva

4/10 (不満)

Fabio

家族旅行
気になった点 : 施設のコンディションと設備
Hotel not complied with Gran Hyatt standards. Food quality very poor including breakfast I only appreciated the room
2024 年 2 月に 1 泊滞在
Guest Relations Managerからの返信 (投稿日 : 2024 年 2 月 24 日)
Dear Fabio,First of all, let me thank you for choosing Grand Hyatt Abu Dhabi Hotel and Residences Emirates Pearl and for taking the time to provide feedback about your experience with us. I truly regret that you have not met that quality of service which you may expect from the hotel level such as ours.Could we please request that you share more details regarding your dining experience?? With additional information, the respective managers can review and action accordingly, to ensure that your next dining experience with us is more memorable. We hope to hear from you and to welcome you back in the near future for another opportunity to showcase our truly outstanding standards.Sincerely,Polina Arzamastseva

8/10 (良い)

Johanna、Airdrie

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Walking from the front door to the areas around the hotel could be treacherous as there is no pedestrian sidewalk to the road. We did find steps over to the side but to get to them you need to cross traffic that is looking for the roadway. Other than that the hotel facilities were very good. Our room was spacious and well appointed. The bed was divine. We are coming back to the same location in a few weeks and now I'm glad I booked again at the same place.
2024 年 2 月に 2 泊滞在
Guest Relations Managerからの返信 (投稿日 : 2024 年 2 月 24 日)
Dear Johanna,Thank you for taking the time to share your valuable feedback with us which allows us to better serve our guests in the future.We are delighted to hear that you truly enjoyed the hotel facilities, services, and care.We hope to welcome you back in the near future for another opportunity to showcase our truly outstanding standards.Sincerely,Polina Arzamastseva

10/10 (非常に良い)

Johannes

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Bara stolar och bord på balkongen som saknases
2024 年 2 月に 3 泊滞在
Guest Relations Managerからの返信 (投稿日 : 2024 年 2 月 24 日)
Dear Johannes,I am glad to hear that you enjoyed your stay in our iconic hotel.Thank you for taking the time to share your wonderful experience, I hope to welcome you for another stay again soon.Sincerely,Polina Arzamastseva

8/10 (良い)

Leslie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 6 泊滞在
Guest Relations Managerからの返信 (投稿日 : 2024 年 1 月 19 日)
Dear Leslie,Thank you for sharing your recent stay experience with us.I truly hope you have enjoyed your stay with us, however, please advise is there more details regarding your stay that will allow us to serve our guests and visitors better?We are looking forward to welcoming you in our hotel again.Sincerely,Polina Arzamastseva

10/10 (非常に良い)

Ridhwan

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff were genuinely amazing. They went above and beyond catering for our needs. My child started to have nosebleed while we were there and so because he was unwell and couldn't make it to our paid breakfast, they sent our breakfast up instead and followed up later in the day to make sure he was okay and to see if we needed a doctor or anything. They were very friendly and always greeted us in and around the hotel. Easy-going and conversationalists as well so the lift rides werent awkward if you get on and a member of staff happens to be on the lift. All in all a brilliant experience, defo will stay here again next time i come to Abu Dhabi.
2023 年 12 月に 9 泊滞在
Guest Relations Managerからの返信 (投稿日 : 2024 年 1 月 14 日)
Dear Ridhwan,Thank you indeed for sharing your stay experience.I am pleased to hear that we had a chance to make your stay memorable and took good care of your family in the right moment of your stay, then support is most needed.We are looking forward to welcoming you in our hotel again to make your stay even better.Sincerely,Polina Arzamastseva

10/10 (非常に良い)

Feizel Daud

カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 11 泊滞在
Guest Relations Managerからの返信 (投稿日 : 2024 年 1 月 14 日)
Dear Feizel Daud,Thank you for taking time and rate your recent stay with us.I am pleased to hear that you enjoyed your stay and we are looking forward to welcome you in our hotel again.Sincerely,Polina ArzamastsevaGuest Relations Manager

2/10 (非常に不満)

Mohsin

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Extremely run down property with inexperienced staff with little or no knowledge of basic food and drink items like filter coffee. Staff never came when requested a room service. Extremely noisy refrigerator and air conditioner temperature control not working. Basic emnities like mini bar fridge coffee facilities were missing. Not a hotel that should be considered as a give star hotel.
2023 年 12 月に 2 泊滞在
Guest Relations Managerからの返信 (投稿日 : 2024 年 1 月 4 日)
Dear Mohsin,First of all, let me thank you for choosing Grand Hyatt Abu Dhabi Hotel and Residences Emirates Pearl and for taking the time to provide feedback about your experience with us. I truly regret that you have not met that quality of service which you may expect from the hotel level such as ours.Please trust that we have relayed your comments to the respective managers for their review and action.We hope to welcome you back in the near future for another opportunity to showcase our truly outstanding standards.Sincerely,Polina Arzamastseva

10/10 (非常に良い)

SAVINO MAURO

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Tutto meraviglioso
2023 年 12 月に 6 泊滞在
Guest Relations Managerからの返信 (投稿日 : 2024 年 1 月 4 日)
Dear SAVINO MAURO,Thank you very much for taking your valuable time to share your feedback following your stay at Grand Hyatt Abu Dhabi. We are delighted to hear that you are truly enjoyed your stay with us. We hope to welcome you back in the near future for a more memorable stay.Sincerely,Polina Arzamastseva

10/10 (非常に良い)

Eduardo

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excelente
Excelente hotel, novo e muito bem localizado.
2023 年 12 月に 4 泊滞在
Guest Relations Managerからの返信 (投稿日 : 2024 年 1 月 4 日)
Dear Eduardo,Thank you very much for taking your valuable time to share your feedback following your stay at Grand Hyatt Abu Dhabi. We are delighted to hear that you are truly enjoyed your stay with us. We hope to welcome you back in the near future for a more memorable stay.Sincerely,Polina Arzamastseva

10/10 (非常に良い)

Anam、Markham

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent and friendly staff. Easy check in and check out.
2023 年 12 月に 3 泊滞在
Guest Relations Managerからの返信 (投稿日 : 2023 年 12 月 27 日)
Dear Anam,I am glad to hear that you enjoyed your stay in our iconic hotel.Thank you for taking the time to share your wonderful experience, I hope to welcome you for another stay again soon.Sincerely,Polina Arzamastseva

10/10 (非常に良い)

Avag

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Guest Relations Managerからの返信 (投稿日 : 2023 年 12 月 20 日)
Dear Avag,I am glad to hear that you enjoyed your stay in our iconic hotel.Thank you for taking the time to share your wonderful experience, I hope to welcome you for another stay again soon.Sincerely,Polina Arzamastseva

10/10 (非常に良い)

Christian、Hamburg

2023 年 12 月に 5 泊滞在
Guest Relations Managerからの返信 (投稿日 : 2024 年 1 月 14 日)
Dear Christian,I am glad to hear that you enjoyed your stay in our iconic hotel.Thank you for taking the time to share your wonderful experience, I hope to welcome you for another stay again soon.Sincerely,Polina Arzamastseva

10/10 (非常に良い)

Marco

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fine. Beautiful
2023 年 12 月に 1 泊滞在
Guest Relations Managerからの返信 (投稿日 : 2023 年 12 月 20 日)
Dear Marco,I am glad to hear that you enjoyed your stay in our iconic hotel.Thank you for taking the time to share your wonderful experience, I hope to welcome you for another stay again soon.Sincerely,Polina Arzamastseva

10/10 (非常に良い)

Aske

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent stay
The hotel was in top conditions, the room spacious and luxurious. Service was excellent, and common areas very nice and relaxing.
2023 年 11 月に 4 泊滞在
Guest Relations Managerからの返信 (投稿日 : 2023 年 12 月 7 日)
Dear Aske,Thank you for taking the time to share your valuable feedback with us which allows us to better serve our guests in the future.We are delighted to hear that you are truly enjoyed your stay with us. We hope to welcome you back in the near future for another opportunity to showcase our truly outstanding standards.Sincerely,Polina Arzamastseva

10/10 (非常に良い)

Nicole、Englewood

出張, カップルで旅行
良かった点 : 設備とサービス
The nicest Grand Hyatt I’ve stayed in.
2023 年 11 月に 4 泊滞在
Guest Relations Managerからの返信 (投稿日 : 2023 年 12 月 7 日)
Dear Nicole,I am glad to hear that you enjoyed your stay in our iconic hotel.Thank you for taking the time to share your wonderful experience, I hope to welcome you for another stay again soon.Sincerely,Polina Arzamastseva

10/10 (非常に良い)

Adrienne

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent staff - who kindly upgraded me. I ended up with a very large spacious room with great view. Hotel decor is elegant and stylish. There's a good bar and also restaurant by the pool
2023 年 11 月に 1 泊滞在
Guest Relations Managerからの返信 (投稿日 : 2023 年 11 月 30 日)
Dear Adrienne,Thank you for taking the time to share your valuable feedback with us which allows us to better serve our guests in the future.We are delighted to hear that you are truly enjoyed your stay with us. We hope to welcome you back in the near future for another opportunity to showcase our truly outstanding standards.Sincerely,Polina Arzamastseva

10/10 (非常に良い)

Jennifer

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was superb. so many great restaurants to choose from without ever leaving the hotel and it's right beside Etihad Towers, which gives you additional venues of entertainment. But the best thing about the Grand Hyat is the staff - Arun ( the manager) was exceptional and so were his colleagues, Meryem and Moon.
2023 年 11 月に 4 泊滞在
Guest Relations Managerからの返信 (投稿日 : 2023 年 11 月 15 日)
Dear Jennifer,Thank you for taking the time to share your wonderful experience.I am delighted to hear your stay with us exceeded your expectations and are pleased to hear that the customer service experience extended by Arun, Meryem, Moon and the team left a positive impression on you.Thank you for choosing Grand Hyatt Abu Dhabi for your stay and I hope to welcome you for another stay again soon.Sincerely,Polina Arzamastseva

10/10 (非常に良い)

ABDULLA

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 2 泊滞在
Guest Relations Managerからの返信 (投稿日 : 2023 年 11 月 10 日)
Dear ABDULLA,I am glad to hear that you enjoyed your stay in our iconic hotel.Thank you for taking the time to share your wonderful experience, I hope to welcome you for another stay again soon.Sincerely,Polina Arzamastseva

10/10 (非常に良い)

Brian de

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
An absolutely gorgeous property, with many exciting and beautiful opportunities for entertainment nearby. The rooms are spacious, gorgeous, and absolutely spotless. Honestly if you’re looking for a hotel — you can’t go wrong. My only gripe, if I were to have one? The hairdryer in our room was old and beaten. Other than that an absolutely fabulous hotel.
2023 年 11 月に 1 泊滞在
Guest Relations Managerからの返信 (投稿日 : 2023 年 11 月 4 日)
Dear Brian de,Thank you for taking the time to share your valuable feedback with us which allows us to better serve our guests in the future.We are delighted to hear that you are truly enjoyed your stay with us. Please note that your comment regarding the hairdryer is taken into action. We hope to welcome you back in the near future for another opportunity to showcase our truly outstanding standards.Sincerely,Polina Arzamastseva

10/10 (非常に良い)

LEIGH

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 2 泊滞在
Polina Arzamastseva-Guest Relations Managerからの返信 (投稿日 : 2023 年 9 月 9 日)
Dear LEIGH,I am glad to hear that you enjoyed your stay in our iconic hotel.Thank you for taking the time to share your wonderful experience, I hope to welcome you for another stay again soon.Sincerely,

2/10 (非常に不満)

Majed

気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Not good experience
I book for 2 nights my experience not sot so good AC not working and reception is not answering the calls i have to disharge after 1 day even i pay for 2 nights
2023 年 8 月に 2 泊滞在
Polina Arzamastseva-Guest Relations Managerからの返信 (投稿日 : 2023 年 9 月 6 日)
Dear Majed,First of all, let me thank you for choosing Grand Hyatt Abu Dhabi Hotel and Residences Emirates Pearl and for taking the time to provide feedback about your experience with us.I truly regret that you have not met that quality of service which you may expect from the hotel level such as ours, especially with AC system, which was an emergency situation. Please trust that we have relayed your comments to the respective managers for their review and action. Meanwhile, please be kindly informed that we contacted to the hotels.com, once emergency situation happened for 1 night refund. Please, do let me know if you need any help or assistance regarding it.We hope to welcome you back in the near future for another opportunity to showcase our truly outstanding standards.

10/10 (非常に良い)

carmen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 3 泊滞在
Polina Arzamastseva-Guest Relations Managerからの返信 (投稿日 : 2023 年 9 月 3 日)
Dear Carmen,I am glad to hear that you enjoyed your stay in our iconic hotel.Thank you for taking the time to share your wonderful experience, I hope to welcome you for another stay again soon.

2/10 (非常に不満)

Damjan

2023 年 8 月に 1 泊滞在
WendyRichardsからの返信 (投稿日 : 2023 年 8 月 21 日)
Dear Damjan,Thank you for taking the time to provide us with your feedback. We sincerely apologize that your experience fell short of your expectations during your recent stay at Grand Hyatt Abu Dhabi. Your feedback is essential to us as it helps us identify areas where we can improve and enhance the overall guest experience.We would greatly appreciate the opportunity to understand your concerns in more detail. If you could kindly provide us with additional information regarding the specific issues you encountered, it would greatly assist us in addressing and rectifying any shortcomings.Please feel free to share more about your experience, by reaching out to our guest relations team directly. Your satisfaction is our top priority, and we are committed to making every effort to ensure your next visit exceeds your expectations.Thank you for your valuable feedback, and we hope to have the opportunity to welcome you back and provide you with a truly exceptional stay.Warm regards,Wendy RichardsLearning Manager

10/10 (非常に良い)

Thilanka

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 8 月に 4 泊滞在
WendyRichardsからの返信 (投稿日 : 2023 年 8 月 17 日)
Dear Thilanka,On behalf of the entire team at Grand Hyatt Abu Dhabi, I extend my heartfelt gratitude for choosing our hotel for your recent stay. We sincerely hope that your time at Grand Hyatt Abu Dhabi was both enjoyable and productive. We look forward to welcoming you back for another exceptional stay in the near future.Warm regards,Wendy RichardsLearning Manager

10/10 (非常に良い)

lizhi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 8 月に 1 泊滞在
Wendy Richardsからの返信 (投稿日 : 2023 年 8 月 8 日)
Dear Lizhi,Thank you for sharing your excellent feedback with us. We are delighted to have been a part of creating memorable experiences with you here at Grand Hyatt Abu Dhabi.We look forward to welcoming you back again soon.Warm Regards,Wendy RichardsLearning Manager

2/10 (非常に不満)

muhammad

気になった点 : スタッフとサービス、施設のコンディションと設備
Very bad experience .
2023 年 7 月に 2 泊滞在
Polina Arzamastseva-Guest Relations Managerからの返信 (投稿日 : 2023 年 7 月 30 日)
Dear muhammad,First of all, let me thank you for choosing Grand Hyatt Abu Dhabi Hotel and Residences Emirates Pearl and for taking the time to provide feedback about your experience with us. I truly regret that you have not met that quality of service which you may expect from the hotel level such as ours.Could we please request that you share more details regarding your stay experience? With additional information, the respective managers can review and action accordingly.We hope to welcome you back in the near future for another opportunity to showcase our truly outstanding standards.

6/10 (普通)

Rochelle

家族旅行, グループ旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Property is hard to get into, valet is a nightmare Checking in was easy of 5 or 6 elevators two were out of service so wait was lengthy Rooms were spacious great view everything seemed great until we returned from dinner and found no air conditioning in the hotel rooms and in Abu Dhabi in the summer it got brutal fast we went to the front desk they told us they had a chiller issue should repaired in an hour this was at 11:30 at 1:45 as we were still sitting in the lobby having a big slumber party with many of other guest we were told we could get a room on a low floor that had air this took another 30 mins as many guest were checking out. We finally got to bed after 2:00 the next day we checked out of our 2 rooms and friends who had 1 and as we were waiting for our car several guest remarked they had been given a free night for their troubles!!! We were never offered a free night or anything for our troubles….
2023 年 7 月に 1 泊滞在
Polina Arzamastseva-Guest Relations Managerからの返信 (投稿日 : 2023 年 7 月 26 日)
Dear Ms. Rochelle,First of all, let me thank you for choosing Grand Hyatt Abu Dhabi Hotel and Residences Emirates Pearl and for taking the time to provide feedback about your experience with us. I truly regret that you faced all these inconveniences during your recent stay with us, trust we always want our guests to have a pleasant and enjoyable experience.Ms. Rochelle, can I kindly check how I can contact to you directly regarding your comments and stay experience?Please accept my apologies and I am looking forward to your reply.Sincerely,Sincerely,Polina Arzamastseva

10/10 (非常に良い)

Nada

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Perfect
2023 年 7 月に 2 泊滞在
WendyRichardsからの返信 (投稿日 : 2023 年 7 月 24 日)
Dear Nada,Thank you for choosing Grand Hyatt Abu Dhabi for your stay. We truly appreciate your valuable feedback and are delighted to hear that you had a memorable experience with us. We look forward to welcoming you back for another remarkable stay in the near future!Warm regards,Wendy RichardsLearning Manager

4/10 (不満)

Martha

The decoration is nice
2023 年 7 月に 2 泊滞在
Polina Arzamastseva-Guest Relations Managerからの返信 (投稿日 : 2023 年 7 月 18 日)
Dear Martha,We appreciate you taking the time to reach out and share your valuable feedback with us. Could we please request that you share more details regarding your stay experience? With additional information, the respective managers can review and action accordingly, to ensure that your next experience with us is more memorable. We hope to hear from you and to welcome you back in the near future for another opportunity to showcase our truly outstanding standards.Sincerely,

10/10 (非常に良い)

AHARON

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very high level hotel, excellent service, good treatment for every guest, excellent pool, large rooms, food at breakfast and dinner is very good.
2023 年 7 月に 4 泊滞在
WendyRichardsからの返信 (投稿日 : 2023 年 7 月 11 日)
Dear AHARON,Thank you for sharing your excellent feedback with us. We are delighted to hear that your stay with us exceeded your expectations and are pleased to hear that the customer service experience extended by the team left a positive impression on you.Thank you for choosing Grand Hyatt Abu Dhabi for your stay. We look forward to welcoming you back again soon.Warm Regards,Wendy RichardsLearning Manager