Dear Makoto, Thank you for staying at the Cristal Hotel Abu Dhabi and sharing with us your recent experience.We are saddened to read that we did not meet your expectations during your stay. We truly value our guests’ feedback as it is from those we can continuously improve. Please rest assured your comments have been shared with the respective leaders for further investigation and remedial action where required.Once again, thank you for your feedback and we sincerely hope that the above-isolated experience will not deter you from visiting us again.Sincerely,Dafer DamajRevenue & Reservations Manager

Dear Harunobu, Thank you for taking the time to review Cristal Hotel Abu Dhabi. It is always our aim to deliver a high standard of service & I am pleased that you felt we achieved this during your stay. I will share your comments with my team as this kind of feedback is always motivating & encouraging. I look to welcoming you back again at Cristal Hotel Abu Dhabi. Best Regards,

Dear Seyed Alireza, Thank you for taking the time to leave a review for us! We truly appreciate your feedback and value your opinion. However, it seems that there was no specific comment provided along with the rating. We'd love to hear more about your experience with us so we can better understand how to improve and provide the best service possible.If you encountered any issues or have any suggestions, please don't hesitate to reach out to us directly. Your input is vital in helping us maintain and enhance the quality of our services. We strive to ensure every customer has a positive experience with us, and your insights can help us achieve that goal.Once again, thank you for your review, and we hope to hear more from you soon. If there's anything we can do to assist you further, please feel free to get in touch. Best Regards, Dafer DamajRevenue & Reservations Manager

Dear Valued Guest,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our room and location to your liking. Your satisfaction is our top priority, and we appreciate your kind words in that regard.We apologize for any disappointment you experienced with our breakfast offerings. We truly value your feedback as it helps us identify areas where we can improve our services. Rest assured that your comments will be shared with our team, and we will work diligently to enhance our breakfast selection to meet and exceed your expectations.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Should you have any further concerns or suggestions, please don't hesitate to reach out to us directly. Your input is invaluable to us.Thank you once again for choosing to stay with us, and we look forward to having the pleasure of hosting you again soon.Best regards,Dafer DamajRevenue & Reservations Manager

Dear Arlene Dane, Thank you so much for taking the time to rate our service with a perfect 10/10! We truly appreciate your positive feedback and are delighted that you had such a great experience with us. Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations.If you have any specific comments or suggestions that you'd like to share with us, we'd love to hear them. Your valuable feedback helps us to continuously improve and provide even better experiences to all our customers.Once again, thank you for your fantastic rating. We hope to have the pleasure of serving you again in the future. If you ever need any assistance, don't hesitate to reach out to us.Best Regards, Dafer DamajRevenue & Reservations Manager