Find 5 Star Hotels in Sants-Montjuïc from ￥27,211

"Amazing hotel and service. We will be going back. "

"Do not stay at this hotel. One. Start with the upsell at check-in. You arrive jetlagged with a promise of a 3 PM ready room. There is none, but for a small fee, they will upgrade you to a deluxe room, which is ready. Not cool. Two. the room. I don’t know when this was built, but the room is not large by European standards, does not have any deluxe amenities, and his furnished in 1950s style dark brown plastic laminate over everything. Three. The table and chairs. Some of the other deluxe rooms actually had a large table and two comfortable chairs. Our room had a small table and only one chair. And the hotel staff was really perplexed that we wanted a second one and they brought up an uncomfortable chair Four. Check in and check out. It looked like they had hired a brand new staff who had no clue how to do the simple task of checking people in and then checking them out. They were slow, and made mistakes – – we were asked to pay $270 at checkout, then we received a notice that they were sending us $330 in refund because they made an error. In this technological age, there is no excuse for a hotel not being able to give you an accurate bill. Five staff the only staff who knew what they were doing and were confident, speedy, and friendly were the bell men. On departure, they got our free giant suitcases from the room to the trunk of the taxi in minutes. They were awesome."

"The hotel staff was very friendly and the hotel itself is in impeccable condition."

"Well I stayed in the grand suite which had a huge outdoor balcony. The issue was the lights for the balcony were off. I asked the front desk on the first night if they could turn the lights on. They said they would call someone. No one came and lights stayed off. The second night I had the gentleman that was working the front desk come look at the problem he left and said he had to make a call to fix the problem. I waited all night no one came to fix or turn on the lights. I rented the room to enjoy a big balcony at night but it was completely dark so it ruined our plans. Also the jets in the tub did not work at all. I find it disconcerting to advertise jet tub and an outdoor balcony if you’re unable to use them as desired. When you rent the most expensive room in the hotel these are not the issues you should have to deal with. Other than that everything else was great. "