Exemplary guest service is integral to every 5-star hotel in Radisson. From the instant you arrive, staff are at your beck and call, whether recommending activities or providing a nightly turn-down service. In addition, hotels must feature upscale amenities to be considered for a 5-star rating. These can include luxury bath products, an on-site spa, pools, gastronomic kitchens and knowledgeable concierge.