Faultless guest service is at the heart of every 5-star hotel in Norilsk. From the instant you arrive, staff are at your beck and call, whether arranging valet parking or providing in-room massage treatments. In addition, hotels must offer superior conveniences to be entitled to a 5-star rating. These can include luxury bath products, on-site spa facilities, swimming pools, fine dining restaurants and knowledgeable concierge.